Upon reading this customer comments I researched what she had to sayWe are a customer of [redacted] and rely on it for accuracyThe report pulled was for the vehicle she purchased and was pulled at 8:PM (EDT) on the day she purchased (see attached)As far as the maintenance light coming on; since the car is a Toyota and not one we normally service when the work was performed the technician was probably not aware of a light that needed resetOn the transmission, the transmission may be covered under the manufacturer’s year or 60,mile powertrain warrantyAs well as, this customer purchased a service contract with this vehicleIt has a term of years or 45,miles from the date of her purchase with only a $deductibleWe would be happy to look at it for her.As this car was sold in good faith we will not be issuing any refund to herIf she is voluntarily surrendering (AKA voluntary repossession) this vehicle it is between her and the finance companyI would recommend she keep the vehicle and have the transmission looked at
As has been stated, Mr [redacted] authorized all the work to this pointWhat has been done has repaired some but not all the issuesIn the process of performing the repairs other issues have been brought to the surfaceAs we were performing electrical/data repairs that are based on the vehicle identification number (VIN) and a physical inspection of the engine block is not performedThe current amount owed by Mr [redacted] is $We will split this with him and release both of the vehicles for $When Chrysler Technical Support has a solution we will pass this on to himIf it is simply a software flash we will perform this for him at no additional costIf it involves something else we will pass the information on to him and he can make his decision on where else to take the vehicle
Mr [redacted] ( [redacted] Auto Sales) Has been told to pick up his cars for over a month Concerning Vin# [redacted] , Dodge Charger SRTmodelMr [redacted] was told he could pay his $fee for the last checkout and pick up his vehicle on September 13th If he picks up both vehicle we will waive the $on this vehicleNow for the information from our Service Director: This vehicle was towed into the dealership by Mr [redacted] of [redacted] Auto Sales on August 10, 2015, the vehicle was not operating Mr [redacted] requested programming of a “new” powertrain control module (PCM) installed by another repair facility After attempting to perform the programming as requested, the PCM installed in the car was actually a used PCM having a different VIN# programmed in Mr [redacted] was contacted and informed of the issue A used module of this type is not re-programmable, the VIN# cannot be changed Mr [redacted] was given an estimate to install a new PCM and the programming necessary to have it operate Mr [redacted] authorized the installation and programming of a new PCM The vehicle then started and ran correctly On the test drive the technician working on the vehicle found that the anti-lock brake (ABS), traction control (ESP), and the ORC (occupant restraint control module) all had active faults being recognized by the PCM Other warning lights were also on but were related to the wrong VIN# being introduced to the “system” by other repair facility These remaining warning lights would not turn off after the self-test time period had expired due to the active faults they were reporting Mr [redacted] was informed of the pending issues and authorized further inspection Completed testing indicated the vehicle would need a Front Control Module to repair the ESP light, vehicle thought it was equipped with adaptive cruise control Vehicle was not equipped with this option and the FCM replacement corrected the condition The ABS module was replaced due to an internal failure and the ORC light needed a right front impact sensor that was failed, the connector is needed with the sensor replacement Warning lights are no longer illuminated at this point and the customer came to pick the vehicle up During this process there were multiple days waiting for parts that had to be ordered and getting vehicle back into the shop for parts installation Mr [redacted] and I had several phone conversations as well as in person conversations concerning wait times Both Mr [redacted] and I were difficult to get a hold of and would go days between speaking with each other When Mr [redacted] picked up vehicle he drove away the Malfunction Indicator Light (MIL) came on On arrival with Mr [redacted] present transmission fault codes were removed from the vehicle Mr [redacted] took vehicle after he was made aware of fault codes indicating internal transmission failure and fuel system lean issues Mr[redacted] contacted me and told one of his other mechanics had physically inspected the vehicle for transmission problems and found the engine had been replaced and there was a remanufactured tag on the underside of the motor Mr [redacted] contacted me and told of this finding and stated that we clearly did not diagnose his vehicle correctly because this is something that we should have found I let him know that we had no reason to inspect the underside of the motor based on the work we were doing I offered to look at the vehicle again to try and determine what likelihood the different motor may have on problems seen by the on-board diagnostic system through faults stored Mr [redacted] then agreed to inspect vehicle again for these different faults The tests concluded that we likely have an internal transmission failure that Mr [redacted] is aware of and the fuel system lean faults are likely due to the vehicle having a different displacement engine than it was originally equipped withTaking into consideration Mr [redacted] purchased this vehicle from an auction and attempted to have the vehicle repaired elsewhere in the first place responsibility for Mr [redacted] ’s misfortune does is not fall on Christopher’s Dodge WorldConcerning Vin# 2B3CJ5DT1AH175061, Dodge Challenger modelNow for the information from our Service Director: This vehicle was brought into the dealership by Mr [redacted] on August 16, His request was to repair vehicle that was sold and being driven by a customer The vehicle would not pass emissions and the customer stated the vehicle’s oxygen sensor monitor will not go ready status for emission testing and therefore wouldn’t pass emissionsUpon inspection the vehicle was found to not have enough fuel to complete specified testing for oxygen sensor issue Contacted and received authorization by Mr [redacted] to fill vehicle for testing purposes Began testing procedure and found that oxygen sensors were working correctly, however the powertrain control model determines the ready status for the sensors Technician found the Powertrain Control Module needed to be replaced, asked and received Chrysler Engineering conformation on his diagnosis Replaced PCM and oxygen sensor operation continued to work correctly and oxygen sensor monitor ready status was then achieved Took vehicle to emissions testing facility on customers behalf and vehicle now would not pass due to mis-fire monitor remaining in pending status, would not complete test Contacted Chrysler Engineering for help in why this was happening Chrysler Engineering stated they are working on software changes to correct issue From August thru November 22, we have contacted local Chrysler Technical support, who in turn has requested engineering help No resolution has been offered by them to date The current balance for authorized repairs is $Mr [redacted] may pay this amount and pick up the vehicleMr [redacted] and our Service Director have discussed both cars on multiple occasions and both vehicle remain at the dealership by Mr [redacted] ’s choice [redacted] ***
As has been stated, Mr*** authorized all the work to this pointWhat has been done has repaired some but not all the issuesIn the process of performing the repairs other issues have been brought to the surfaceAs we were performing electrical/data repairs that are based on the vehicle identification number (VIN) and a physical inspection of the engine block is not performedThe current amount owed by Mr*** is $We will split this with him and release both of the vehicles for $When Chrysler Technical Support has a solution we will pass this on to himIf it is simply a software flash we will perform this for him at no additional costIf it involves something else we will pass the information on to him and he can make his decision on where else to take the vehicle
Upon reading this customer comments I researched what she had to sayWe are a customer of *** and rely on it for accuracyThe report pulled was for the vehicle she purchased and was pulled at 8:PM (EDT) on the day she purchased (see attached)As far as the maintenance light coming on;
since the car is a Toyota and not one we normally service when the work was performed the technician was probably not aware of a light that needed resetOn the transmission, the transmission may be covered under the manufacturer’s year or 60,mile powertrain warrantyAs well as, this customer purchased a service contract with this vehicleIt has a term of years or 45,miles from the date of her purchase with only a $deductibleWe would be happy to look at it for her.As this car was sold in good faith we will not be issuing any refund to herIf she is voluntarily surrendering (AKA voluntary repossession) this vehicle it is between her and the finance companyI would recommend she keep the vehicle and have the transmission looked at
There was no malice on our partThe *** showed no issues and none were known to usWe sold a good car to this customerIt was serviced and inspectedOther than minor maintenance items this vehicle checked out goodIf there is a mechanical issue it has a service contract as well as the balance of the factory warranty
Complaint: ***
I am rejecting this response because: They were very late apologizing to me and they did not fix my car. The car only started for days and was back to intermittent start. *** *** has sidestepped this whole issue by his going on about not throwing excessive parts at the problem. I will be calling Christopher Dodge about payment but I don't agree I should have to pay any thing. This is crooked business practices and I know what my rights are. I was a customer for years with them and always paid my bill immediately but I have been trying to stand up for myself like anyone else would do. *** ***, you will be receiving a call from me soon but I don't agree with your threat to send me to collections. What about the years I was a loyal customer to your? And *** *** never got back with me - he left me hanging for a whole week! And *** has not called and apologized. You so called apology is not a real apology sir
Sincerely,
*** ***
As she has asked for an apology, I apologize on behalf of Christopher’s Dodge World for not running up your bill and over charging youWe repaired the car per the manufacturer’s process and guidelines which includes not over charging for a repairWhen she picked up her vehicle, it startedAs there was not a further problem that was showing itself we did not keep throwing more parts at it and running up the billShe states she took it to an independent shop that replaced more parts and told her we should have replaced excess parts to fix a problem that wasn’t showing itselfIn my years dealing with customers I can remember numerous times when customers felt we ran the bill up but I don’t recall a customer complaining we failed to run up a bill just in case the parts were neededShe says she wants to not owe her billShe owes her billThe vehicle was functioning when it leftShe later had more repairs done elsewhereIf we would have done more repairs her bill would have gone upAt this point we have reached out to this customerWe emailed our questions as she requested and have not gotten a responseAs she continues to not pay her bill will be turning it over to collectionsFollowing are the emails exchanged. From: *** *** *** Sent: Thursday, June 08, 2:PM To: ***Subject: Your Voice Mail Left on May 30th, 2017I was out of town - bad time for you to leave message during holiday.You said you have questions about the recent repair of my vehicle.You may email me those questions.My email is:***
*** *** From: *** *** *** Sent: Thursday, June 08, 3:PM To: *** *** Subject: RE: Your Voice Mail Left on May 30th, 2017*** ***,I apologize, I didn’t know that you were out of town. My question was fairly simple. You had mentioned to both *** and in your Revdex.com case that an independent repair technician stated that we only completed half or partially fixed your car and I was hoping for the information from that conversation that would help me understand what that means and what additionally was done to your car? Please know that I am willing to contact the repair facility to ask myself if you would forward me the necessary information. I also apologize that the repairs on your vehicle were not as straight forward as we both would have liked them to be. The beauty of being in the repair business is having a great outcome, unfortunately that is not always possible. Thank you for allowing me to help*** *** ***
I have sent the following email and Thursday November 12, and I am still waiting on a response."Hello Mr***,I am contacting you today in response to the complaint you filed with the Revdex.comIf you could please send me a copy of your estimate or the actual bill if the
repairs have been made I will gladly look in to this issue for you. Sincerely, *** ***Human Resource Director" I will gladly follow up with this when I receive the requested informationIf you could contact him for this information I would appreciate it
We contacted this customer and had him come in for an appointmentIt had been months and 20,miles since he had last visited our service departmentWe submitted the damage on his truck to the manufacturerIt was not a defect but actual damage and the manufacturer declined the claimThe
repairs regarding the check engine light were completed and the light is no longer illuminatedThis truck was not purchased at our dealership but from a dealership in FtCollins and the customer should contact them regarding the damageI can only apologize for the damage not being submitted to the manufacturer during a previous visitHowever that would have not changed the outcome of the manufacturers decision
Complaint: ***
I am rejecting this response because: We still feel Christopher Dodge owes us a refundWe have our own mechanic which is *** Auto Sales, and before we took the Dodge Charger to Christopher Dodge World he inspected the car and he found the problem to be with the PCM module so he instructed us to order a new PCM module from Christopher Dodge WorldThe next day when he received it and installed the new PCM Module As soon as he installed it he indicated it also needed to be reprogrammed WHen *** Auto did that he found out there were different VIN numbers reporting on the vehicle itself through his computer diagnostic *** called me and told me and he could not program the PCM module due to that problem and indicated that we needed to take the vehicle to Christopher Dodge World to get the vehicle reprogrammed by them I met with the service advisor Mike at CHristopher DOdge and explained to him the problem about the VIN numbers reporting He said to me dont worry we will diagnose the whole vehicle correctly so he accepted taking the vehicle in and said he would call me as soon as he finds the problem AFter three days Mike called me and explained to me he had programmed the PCM but he said that there were three other problems with the vehicle He began to tell me I had to pay him for numerous other repairs that were unforeseen All these issues we had to pay for and he charged us for these items that he indicated needed to be fixed yet the vehicle still is not ready I feel they do not know what they are doing as I paid them for the issues he indicated needed to be fixed and everytime I got another issue with the vehicle After I paid them and took the vehicle to my mechanic once again to check since they hadnt fixed itMy mechanic found out the vehicle had the engine replcaed it callas for it to have a engine and there was a 5.7L engine in it which is why it kept coming back with all these problems CHristopher DOdge failed to even diagnose the vehicle correctly as that should have been found out on day one not after they had me pay them for all these repairs that were never going to fix the vehicle correctly. Concerning the Challenger TO this day they still do not know what the problem is with the vehicle If they do not know what is wrong with the vehicle why should I pay for not fixing my vehicle? Both cars are still sitting at CHristipher DOdge workd to this day
Sincerely,
*** ***
When customer was last in she would not share details concerning the statement “half-done”After reviewing this customer’s concerns *** ***, our Service Director has made several attempts to contact her regarding her concerns and what resolution she would like to undertake It sounds as if
she is complaining about us not throwing excessive parts at a problem and running the bill upOur technicians are factory trained and follow the factory’s recommendations on repairsIf it states do repair steps 1-and if that has alleviated the problem; a vehicle with a no start problem starts then your repair is finishedWould this customer have been happy if she was told we had your problem fixed for under $but we kept replacing parts until the repair bill was $1,just in case? I think notAgain we follow the manufacturers guidelines when repairing a vehicle
Complaint: ***
I am rejecting this response because: They need to own there error from my understanding this is one of the dealers that are selling cars that has had water damage and body damageI will go ahead and keep this open and let the courts know what has transpiredi am now without a car $short this is not right or fair to any consumerI will take this matter furtherI will contact the FTC, and work on this lemon lawI do not have the car but you all choose to keep my fundsThis car has no market valueI was scammed from the jumpThey charged 13,after every thing said and done for a lemon care I everything totaled 21,138.36, 7,in Taxes and fees? Knowing that the car smells like urine and the damage not visual to a regular consumer but to a person that deals with cars like Christopher Dodge could reconize the damage and even pointed out that the car had water damageAs a dealer this should have been clear to me that this was done instead they took the innocent and took advantageI will pursue this issue and take this further they should of inspected the car they did not even do a oil change after I got it checked out they indicated that they did but they did notI do no agree with there responseThe finance company has the car and all I want is my my $back and I will not continue my complaintChristopher Dodge is like an adult taking candy from a baby and giving spoiled milkPlease refund me this is all I am askingi will also be contacting the Attorney GeneralWith that you will owe me more.Major monetary lossFlood damage diminishes a car’s market value by as much as 75% if, of course, it still retains any value.Water damage slowly corrodes engine and electrical components, resulting in heavy repair costs.The corroding nature of water damage could, without warning, cause the brakes to fail, making the vehicle a liability rather than an asset.If you unknowingly purchase a flood damaged vehicle, contact your state’s Attorney General as soon as possible
Sincerely,
*** ***
Mr*** (*** Auto Sales) Has been told to pick up his cars for over a month Concerning Vin# ***, Dodge Charger SRTmodelMr*** was told he could pay his $fee for the last checkout and pick up his vehicle on September 13th. If he picks up both
vehicle we will waive the $on this vehicleNow for the information from our Service Director: This vehicle was towed into the dealership by Mr*** of *** Auto Sales on August 10, 2015, the vehicle was not operating. Mr*** requested programming of a “new” powertrain control module (PCM) installed by another repair facility. After attempting to perform the programming as requested, the PCM installed in the car was actually a used PCM having a different VIN# programmed in. Mr*** was contacted and informed of the issue. A used module of this type is not re-programmable, the VIN# cannot be changed. Mr*** was given an estimate to install a new PCM and the programming necessary to have it operate. Mr*** authorized the installation and programming of a new PCM. The vehicle then started and ran correctly. On the test drive the technician working on the vehicle found that the anti-lock brake (ABS), traction control (ESP), and the ORC (occupant restraint control module) all had active faults being recognized by the PCM. Other warning lights were also on but were related to the wrong VIN# being introduced to the “system” by other repair facility. These remaining warning lights would not turn off after the self-test time period had expired due to the active faults they were reporting. Mr*** was informed of the pending issues and authorized further inspection. Completed testing indicated the vehicle would need a Front Control Module to repair the ESP light, vehicle thought it was equipped with adaptive cruise control. Vehicle was not equipped with this option and the FCM replacement corrected the condition. The ABS module was replaced due to an internal failure and the ORC light needed a right front impact sensor that was failed, the connector is needed with the sensor replacement. Warning lights are no longer illuminated at this point and the customer came to pick the vehicle up. During this process there were multiple days waiting for parts that had to be ordered and getting vehicle back into the shop for parts installation. Mr*** and I had several phone conversations as well as in person conversations concerning wait times. Both Mr*** and I were difficult to get a hold of and would go days between speaking with each other. When Mr*** picked up vehicle he drove away the Malfunction Indicator Light (MIL) came on. On arrival with Mr*** present transmission fault codes were removed from the vehicle. Mr*** took vehicle after he was made aware of fault codes indicating internal transmission failure and fuel system lean issues. Mr.*** contacted me and told one of his other mechanics had physically inspected the vehicle for transmission problems and found the engine had been replaced and there was a remanufactured tag on the underside of the motor. Mr*** contacted me and told of this finding and stated that we clearly did not diagnose his vehicle correctly because this is something that we should have found. I let him know that we had no reason to inspect the underside of the motor based on the work we were doing. I offered to look at the vehicle again to try and determine what likelihood the different motor may have on problems seen by the on-board diagnostic system through faults stored. Mr*** then agreed to inspect vehicle again for these different faults. The tests concluded that we likely have an internal transmission failure that Mr*** is aware of and the fuel system lean faults are likely due to the vehicle having a different displacement engine than it was originally equipped withTaking into consideration Mr*** purchased this vehicle from an auction and attempted to have the vehicle repaired elsewhere in the first place responsibility for Mr***’s misfortune does is not fall on Christopher’s Dodge WorldConcerning Vin# 2B3CJ5DT1AH175061, Dodge Challenger modelNow for the information from our Service Director: This vehicle was brought into the dealership by Mr*** on August 16, 2016. His request was to repair vehicle that was sold and being driven by a customer. The vehicle would not pass emissions and the customer stated the vehicle’s oxygen sensor monitor will not go ready status for emission testing and therefore wouldn’t pass emissionsUpon inspection the vehicle was found to not have enough fuel to complete specified testing for oxygen sensor issue. Contacted and received authorization by Mr*** to fill vehicle for testing purposes. Began testing procedure and found that oxygen sensors were working correctly, however the powertrain control model determines the ready status for the sensors. Technician found the Powertrain Control Module needed to be replaced, asked and received Chrysler Engineering conformation on his diagnosis. Replaced PCM and oxygen sensor operation continued to work correctly and oxygen sensor monitor ready status was then achieved. Took vehicle to emissions testing facility on customers behalf and vehicle now would not pass due to mis-fire monitor remaining in pending status, would not complete test. Contacted Chrysler Engineering for help in why this was happening. Chrysler Engineering stated they are working on software changes to correct issue. From August thru November 22, we have contacted local Chrysler Technical support, who in turn has requested engineering help. No resolution has been offered by them to date. The current balance for authorized repairs is $Mr*** may pay this amount and pick up the vehicleMr*** and our Service Director have discussed both cars on multiple occasions and both vehicle remain at the dealership by Mr***’s choice. *** ***
Upon reading this customer comments I researched what she had to sayWe are a customer of [redacted] and rely on it for accuracyThe report pulled was for the vehicle she purchased and was pulled at 8:PM (EDT) on the day she purchased (see attached)As far as the maintenance light coming on; since the car is a Toyota and not one we normally service when the work was performed the technician was probably not aware of a light that needed resetOn the transmission, the transmission may be covered under the manufacturer’s year or 60,mile powertrain warrantyAs well as, this customer purchased a service contract with this vehicleIt has a term of years or 45,miles from the date of her purchase with only a $deductibleWe would be happy to look at it for her.As this car was sold in good faith we will not be issuing any refund to herIf she is voluntarily surrendering (AKA voluntary repossession) this vehicle it is between her and the finance companyI would recommend she keep the vehicle and have the transmission looked at
As has been stated, Mr [redacted] authorized all the work to this pointWhat has been done has repaired some but not all the issuesIn the process of performing the repairs other issues have been brought to the surfaceAs we were performing electrical/data repairs that are based on the vehicle identification number (VIN) and a physical inspection of the engine block is not performedThe current amount owed by Mr [redacted] is $We will split this with him and release both of the vehicles for $When Chrysler Technical Support has a solution we will pass this on to himIf it is simply a software flash we will perform this for him at no additional costIf it involves something else we will pass the information on to him and he can make his decision on where else to take the vehicle
Mr [redacted] ( [redacted] Auto Sales) Has been told to pick up his cars for over a month Concerning Vin# [redacted] , Dodge Charger SRTmodelMr [redacted] was told he could pay his $fee for the last checkout and pick up his vehicle on September 13th If he picks up both vehicle we will waive the $on this vehicleNow for the information from our Service Director: This vehicle was towed into the dealership by Mr [redacted] of [redacted] Auto Sales on August 10, 2015, the vehicle was not operating Mr [redacted] requested programming of a “new” powertrain control module (PCM) installed by another repair facility After attempting to perform the programming as requested, the PCM installed in the car was actually a used PCM having a different VIN# programmed in Mr [redacted] was contacted and informed of the issue A used module of this type is not re-programmable, the VIN# cannot be changed Mr [redacted] was given an estimate to install a new PCM and the programming necessary to have it operate Mr [redacted] authorized the installation and programming of a new PCM The vehicle then started and ran correctly On the test drive the technician working on the vehicle found that the anti-lock brake (ABS), traction control (ESP), and the ORC (occupant restraint control module) all had active faults being recognized by the PCM Other warning lights were also on but were related to the wrong VIN# being introduced to the “system” by other repair facility These remaining warning lights would not turn off after the self-test time period had expired due to the active faults they were reporting Mr [redacted] was informed of the pending issues and authorized further inspection Completed testing indicated the vehicle would need a Front Control Module to repair the ESP light, vehicle thought it was equipped with adaptive cruise control Vehicle was not equipped with this option and the FCM replacement corrected the condition The ABS module was replaced due to an internal failure and the ORC light needed a right front impact sensor that was failed, the connector is needed with the sensor replacement Warning lights are no longer illuminated at this point and the customer came to pick the vehicle up During this process there were multiple days waiting for parts that had to be ordered and getting vehicle back into the shop for parts installation Mr [redacted] and I had several phone conversations as well as in person conversations concerning wait times Both Mr [redacted] and I were difficult to get a hold of and would go days between speaking with each other When Mr [redacted] picked up vehicle he drove away the Malfunction Indicator Light (MIL) came on On arrival with Mr [redacted] present transmission fault codes were removed from the vehicle Mr [redacted] took vehicle after he was made aware of fault codes indicating internal transmission failure and fuel system lean issues Mr[redacted] contacted me and told one of his other mechanics had physically inspected the vehicle for transmission problems and found the engine had been replaced and there was a remanufactured tag on the underside of the motor Mr [redacted] contacted me and told of this finding and stated that we clearly did not diagnose his vehicle correctly because this is something that we should have found I let him know that we had no reason to inspect the underside of the motor based on the work we were doing I offered to look at the vehicle again to try and determine what likelihood the different motor may have on problems seen by the on-board diagnostic system through faults stored Mr [redacted] then agreed to inspect vehicle again for these different faults The tests concluded that we likely have an internal transmission failure that Mr [redacted] is aware of and the fuel system lean faults are likely due to the vehicle having a different displacement engine than it was originally equipped withTaking into consideration Mr [redacted] purchased this vehicle from an auction and attempted to have the vehicle repaired elsewhere in the first place responsibility for Mr [redacted] ’s misfortune does is not fall on Christopher’s Dodge WorldConcerning Vin# 2B3CJ5DT1AH175061, Dodge Challenger modelNow for the information from our Service Director: This vehicle was brought into the dealership by Mr [redacted] on August 16, His request was to repair vehicle that was sold and being driven by a customer The vehicle would not pass emissions and the customer stated the vehicle’s oxygen sensor monitor will not go ready status for emission testing and therefore wouldn’t pass emissionsUpon inspection the vehicle was found to not have enough fuel to complete specified testing for oxygen sensor issue Contacted and received authorization by Mr [redacted] to fill vehicle for testing purposes Began testing procedure and found that oxygen sensors were working correctly, however the powertrain control model determines the ready status for the sensors Technician found the Powertrain Control Module needed to be replaced, asked and received Chrysler Engineering conformation on his diagnosis Replaced PCM and oxygen sensor operation continued to work correctly and oxygen sensor monitor ready status was then achieved Took vehicle to emissions testing facility on customers behalf and vehicle now would not pass due to mis-fire monitor remaining in pending status, would not complete test Contacted Chrysler Engineering for help in why this was happening Chrysler Engineering stated they are working on software changes to correct issue From August thru November 22, we have contacted local Chrysler Technical support, who in turn has requested engineering help No resolution has been offered by them to date The current balance for authorized repairs is $Mr [redacted] may pay this amount and pick up the vehicleMr [redacted] and our Service Director have discussed both cars on multiple occasions and both vehicle remain at the dealership by Mr [redacted] ’s choice [redacted] ***
As has been stated, Mr*** authorized all the work to this pointWhat has been done has repaired some but not all the issuesIn the process of performing the repairs other issues have been brought to the surfaceAs we were performing electrical/data repairs that are based on the vehicle identification number (VIN) and a physical inspection of the engine block is not performedThe current amount owed by Mr*** is $We will split this with him and release both of the vehicles for $When Chrysler Technical Support has a solution we will pass this on to himIf it is simply a software flash we will perform this for him at no additional costIf it involves something else we will pass the information on to him and he can make his decision on where else to take the vehicle
Upon reading this customer comments I researched what she had to sayWe are a customer of *** and rely on it for accuracyThe report pulled was for the vehicle she purchased and was pulled at 8:PM (EDT) on the day she purchased (see attached)As far as the maintenance light coming on;
since the car is a Toyota and not one we normally service when the work was performed the technician was probably not aware of a light that needed resetOn the transmission, the transmission may be covered under the manufacturer’s year or 60,mile powertrain warrantyAs well as, this customer purchased a service contract with this vehicleIt has a term of years or 45,miles from the date of her purchase with only a $deductibleWe would be happy to look at it for her.As this car was sold in good faith we will not be issuing any refund to herIf she is voluntarily surrendering (AKA voluntary repossession) this vehicle it is between her and the finance companyI would recommend she keep the vehicle and have the transmission looked at
There was no malice on our partThe *** showed no issues and none were known to usWe sold a good car to this customerIt was serviced and inspectedOther than minor maintenance items this vehicle checked out goodIf there is a mechanical issue it has a service contract as well as the balance of the factory warranty
Complaint: ***
I am rejecting this response because: They were very late apologizing to me and they did not fix my car. The car only started for days and was back to intermittent start. *** *** has sidestepped this whole issue by his going on about not throwing excessive parts at the problem. I will be calling Christopher Dodge about payment but I don't agree I should have to pay any thing. This is crooked business practices and I know what my rights are. I was a customer for years with them and always paid my bill immediately but I have been trying to stand up for myself like anyone else would do. *** ***, you will be receiving a call from me soon but I don't agree with your threat to send me to collections. What about the years I was a loyal customer to your? And *** *** never got back with me - he left me hanging for a whole week! And *** has not called and apologized. You so called apology is not a real apology sir
Sincerely,
*** ***
As she has asked for an apology, I apologize on behalf of Christopher’s Dodge World for not running up your bill and over charging youWe repaired the car per the manufacturer’s process and guidelines which includes not over charging for a repairWhen she picked up her vehicle, it startedAs there was not a further problem that was showing itself we did not keep throwing more parts at it and running up the billShe states she took it to an independent shop that replaced more parts and told her we should have replaced excess parts to fix a problem that wasn’t showing itselfIn my years dealing with customers I can remember numerous times when customers felt we ran the bill up but I don’t recall a customer complaining we failed to run up a bill just in case the parts were neededShe says she wants to not owe her billShe owes her billThe vehicle was functioning when it leftShe later had more repairs done elsewhereIf we would have done more repairs her bill would have gone upAt this point we have reached out to this customerWe emailed our questions as she requested and have not gotten a responseAs she continues to not pay her bill will be turning it over to collectionsFollowing are the emails exchanged. From: *** *** *** Sent: Thursday, June 08, 2:PM To: ***Subject: Your Voice Mail Left on May 30th, 2017I was out of town - bad time for you to leave message during holiday.You said you have questions about the recent repair of my vehicle.You may email me those questions.My email is:***
*** *** From: *** *** *** Sent: Thursday, June 08, 3:PM To: *** *** Subject: RE: Your Voice Mail Left on May 30th, 2017*** ***,I apologize, I didn’t know that you were out of town. My question was fairly simple. You had mentioned to both *** and in your Revdex.com case that an independent repair technician stated that we only completed half or partially fixed your car and I was hoping for the information from that conversation that would help me understand what that means and what additionally was done to your car? Please know that I am willing to contact the repair facility to ask myself if you would forward me the necessary information. I also apologize that the repairs on your vehicle were not as straight forward as we both would have liked them to be. The beauty of being in the repair business is having a great outcome, unfortunately that is not always possible. Thank you for allowing me to help*** *** ***
I have sent the following email and Thursday November 12, and I am still waiting on a response."Hello Mr***,I am contacting you today in response to the complaint you filed with the Revdex.comIf you could please send me a copy of your estimate or the actual bill if the
repairs have been made I will gladly look in to this issue for you. Sincerely, *** ***Human Resource Director" I will gladly follow up with this when I receive the requested informationIf you could contact him for this information I would appreciate it
We contacted this customer and had him come in for an appointmentIt had been months and 20,miles since he had last visited our service departmentWe submitted the damage on his truck to the manufacturerIt was not a defect but actual damage and the manufacturer declined the claimThe
repairs regarding the check engine light were completed and the light is no longer illuminatedThis truck was not purchased at our dealership but from a dealership in FtCollins and the customer should contact them regarding the damageI can only apologize for the damage not being submitted to the manufacturer during a previous visitHowever that would have not changed the outcome of the manufacturers decision
Complaint: ***
I am rejecting this response because: We still feel Christopher Dodge owes us a refundWe have our own mechanic which is *** Auto Sales, and before we took the Dodge Charger to Christopher Dodge World he inspected the car and he found the problem to be with the PCM module so he instructed us to order a new PCM module from Christopher Dodge WorldThe next day when he received it and installed the new PCM Module As soon as he installed it he indicated it also needed to be reprogrammed WHen *** Auto did that he found out there were different VIN numbers reporting on the vehicle itself through his computer diagnostic *** called me and told me and he could not program the PCM module due to that problem and indicated that we needed to take the vehicle to Christopher Dodge World to get the vehicle reprogrammed by them I met with the service advisor Mike at CHristopher DOdge and explained to him the problem about the VIN numbers reporting He said to me dont worry we will diagnose the whole vehicle correctly so he accepted taking the vehicle in and said he would call me as soon as he finds the problem AFter three days Mike called me and explained to me he had programmed the PCM but he said that there were three other problems with the vehicle He began to tell me I had to pay him for numerous other repairs that were unforeseen All these issues we had to pay for and he charged us for these items that he indicated needed to be fixed yet the vehicle still is not ready I feel they do not know what they are doing as I paid them for the issues he indicated needed to be fixed and everytime I got another issue with the vehicle After I paid them and took the vehicle to my mechanic once again to check since they hadnt fixed itMy mechanic found out the vehicle had the engine replcaed it callas for it to have a engine and there was a 5.7L engine in it which is why it kept coming back with all these problems CHristopher DOdge failed to even diagnose the vehicle correctly as that should have been found out on day one not after they had me pay them for all these repairs that were never going to fix the vehicle correctly. Concerning the Challenger TO this day they still do not know what the problem is with the vehicle If they do not know what is wrong with the vehicle why should I pay for not fixing my vehicle? Both cars are still sitting at CHristipher DOdge workd to this day
Sincerely,
*** ***
When customer was last in she would not share details concerning the statement “half-done”After reviewing this customer’s concerns *** ***, our Service Director has made several attempts to contact her regarding her concerns and what resolution she would like to undertake It sounds as if
she is complaining about us not throwing excessive parts at a problem and running the bill upOur technicians are factory trained and follow the factory’s recommendations on repairsIf it states do repair steps 1-and if that has alleviated the problem; a vehicle with a no start problem starts then your repair is finishedWould this customer have been happy if she was told we had your problem fixed for under $but we kept replacing parts until the repair bill was $1,just in case? I think notAgain we follow the manufacturers guidelines when repairing a vehicle
Complaint: ***
I am rejecting this response because: They need to own there error from my understanding this is one of the dealers that are selling cars that has had water damage and body damageI will go ahead and keep this open and let the courts know what has transpiredi am now without a car $short this is not right or fair to any consumerI will take this matter furtherI will contact the FTC, and work on this lemon lawI do not have the car but you all choose to keep my fundsThis car has no market valueI was scammed from the jumpThey charged 13,after every thing said and done for a lemon care I everything totaled 21,138.36, 7,in Taxes and fees? Knowing that the car smells like urine and the damage not visual to a regular consumer but to a person that deals with cars like Christopher Dodge could reconize the damage and even pointed out that the car had water damageAs a dealer this should have been clear to me that this was done instead they took the innocent and took advantageI will pursue this issue and take this further they should of inspected the car they did not even do a oil change after I got it checked out they indicated that they did but they did notI do no agree with there responseThe finance company has the car and all I want is my my $back and I will not continue my complaintChristopher Dodge is like an adult taking candy from a baby and giving spoiled milkPlease refund me this is all I am askingi will also be contacting the Attorney GeneralWith that you will owe me more.Major monetary lossFlood damage diminishes a car’s market value by as much as 75% if, of course, it still retains any value.Water damage slowly corrodes engine and electrical components, resulting in heavy repair costs.The corroding nature of water damage could, without warning, cause the brakes to fail, making the vehicle a liability rather than an asset.If you unknowingly purchase a flood damaged vehicle, contact your state’s Attorney General as soon as possible
Sincerely,
*** ***
Mr*** (*** Auto Sales) Has been told to pick up his cars for over a month Concerning Vin# ***, Dodge Charger SRTmodelMr*** was told he could pay his $fee for the last checkout and pick up his vehicle on September 13th. If he picks up both
vehicle we will waive the $on this vehicleNow for the information from our Service Director: This vehicle was towed into the dealership by Mr*** of *** Auto Sales on August 10, 2015, the vehicle was not operating. Mr*** requested programming of a “new” powertrain control module (PCM) installed by another repair facility. After attempting to perform the programming as requested, the PCM installed in the car was actually a used PCM having a different VIN# programmed in. Mr*** was contacted and informed of the issue. A used module of this type is not re-programmable, the VIN# cannot be changed. Mr*** was given an estimate to install a new PCM and the programming necessary to have it operate. Mr*** authorized the installation and programming of a new PCM. The vehicle then started and ran correctly. On the test drive the technician working on the vehicle found that the anti-lock brake (ABS), traction control (ESP), and the ORC (occupant restraint control module) all had active faults being recognized by the PCM. Other warning lights were also on but were related to the wrong VIN# being introduced to the “system” by other repair facility. These remaining warning lights would not turn off after the self-test time period had expired due to the active faults they were reporting. Mr*** was informed of the pending issues and authorized further inspection. Completed testing indicated the vehicle would need a Front Control Module to repair the ESP light, vehicle thought it was equipped with adaptive cruise control. Vehicle was not equipped with this option and the FCM replacement corrected the condition. The ABS module was replaced due to an internal failure and the ORC light needed a right front impact sensor that was failed, the connector is needed with the sensor replacement. Warning lights are no longer illuminated at this point and the customer came to pick the vehicle up. During this process there were multiple days waiting for parts that had to be ordered and getting vehicle back into the shop for parts installation. Mr*** and I had several phone conversations as well as in person conversations concerning wait times. Both Mr*** and I were difficult to get a hold of and would go days between speaking with each other. When Mr*** picked up vehicle he drove away the Malfunction Indicator Light (MIL) came on. On arrival with Mr*** present transmission fault codes were removed from the vehicle. Mr*** took vehicle after he was made aware of fault codes indicating internal transmission failure and fuel system lean issues. Mr.*** contacted me and told one of his other mechanics had physically inspected the vehicle for transmission problems and found the engine had been replaced and there was a remanufactured tag on the underside of the motor. Mr*** contacted me and told of this finding and stated that we clearly did not diagnose his vehicle correctly because this is something that we should have found. I let him know that we had no reason to inspect the underside of the motor based on the work we were doing. I offered to look at the vehicle again to try and determine what likelihood the different motor may have on problems seen by the on-board diagnostic system through faults stored. Mr*** then agreed to inspect vehicle again for these different faults. The tests concluded that we likely have an internal transmission failure that Mr*** is aware of and the fuel system lean faults are likely due to the vehicle having a different displacement engine than it was originally equipped withTaking into consideration Mr*** purchased this vehicle from an auction and attempted to have the vehicle repaired elsewhere in the first place responsibility for Mr***’s misfortune does is not fall on Christopher’s Dodge WorldConcerning Vin# 2B3CJ5DT1AH175061, Dodge Challenger modelNow for the information from our Service Director: This vehicle was brought into the dealership by Mr*** on August 16, 2016. His request was to repair vehicle that was sold and being driven by a customer. The vehicle would not pass emissions and the customer stated the vehicle’s oxygen sensor monitor will not go ready status for emission testing and therefore wouldn’t pass emissionsUpon inspection the vehicle was found to not have enough fuel to complete specified testing for oxygen sensor issue. Contacted and received authorization by Mr*** to fill vehicle for testing purposes. Began testing procedure and found that oxygen sensors were working correctly, however the powertrain control model determines the ready status for the sensors. Technician found the Powertrain Control Module needed to be replaced, asked and received Chrysler Engineering conformation on his diagnosis. Replaced PCM and oxygen sensor operation continued to work correctly and oxygen sensor monitor ready status was then achieved. Took vehicle to emissions testing facility on customers behalf and vehicle now would not pass due to mis-fire monitor remaining in pending status, would not complete test. Contacted Chrysler Engineering for help in why this was happening. Chrysler Engineering stated they are working on software changes to correct issue. From August thru November 22, we have contacted local Chrysler Technical support, who in turn has requested engineering help. No resolution has been offered by them to date. The current balance for authorized repairs is $Mr*** may pay this amount and pick up the vehicleMr*** and our Service Director have discussed both cars on multiple occasions and both vehicle remain at the dealership by Mr***’s choice. *** ***