Christopher's Dodge World

As has been stated, Mr. [redacted] authorized all the work to this point. What has been done has repaired some but not all the issues. In the process of performing the repairs other issues have been brought to the surface. As we were performing electrical/data repairs that are based on the vehicle identification number (VIN) and a physical inspection of the engine block is not performed. The current amount owed by Mr. [redacted] is $861.50. We will split this with him and release both of the vehicles for $430.00. When Chrysler Technical Support has a solution we will pass this on to him. If it is simply a software flash we will perform this for him at no additional cost. If it involves something else we will pass the information on to him and he can make his decision on where else to take the vehicle.

When customer was last in she would not share details concerning the statement “half-done”. After reviewing this customer’s concerns [redacted], our Service Director has made several attempts to contact her regarding her concerns and what resolution she would like to undertake.  It sounds as if...

she is complaining about us not throwing excessive parts at a problem and running the bill up. Our technicians are factory trained and follow the factory’s recommendations on repairs. If it states do repair steps 1-5 and if that has alleviated the problem; a vehicle with a no start problem starts then your repair is finished. Would this customer have been happy if she was told we had your problem fixed for under $200 but we kept replacing parts until the repair bill was $1,000 just in case?  I think not. Again we follow the manufacturers guidelines when repairing a vehicle.

Complaint: [redacted]
I am rejecting this response because: They need to own there error from my understanding this is one of the dealers that are selling cars that has had water damage and body damage. I will go ahead and keep this open and let the courts know what has transpired. I am now without a car $600 short this is not right or fair to any consumer. I will take this matter further. I will contact the FTC, and work on this lemon law. I do not have the car but you all choose to keep my funds. This car has no market value. I was scammed from the jump. They charged 13,888 after every thing said and done for a lemon care I everything totaled 21,138.36, 7,351.32 in Taxes and fees? Knowing that the car smells like urine and the damage not visual to a regular consumer but to a person that deals with cars like Christopher Dodge could reconize the damage and even pointed out that the car had water damage. As a dealer this should have been clear to me that this was done  instead they took the innocent and took advantage. I will pursue this issue and take this further they should of inspected the car they did not even do a oil change after I got it checked out they indicated that they did but they did not. I do no agree with there response. The finance company has the car and all I want is my my $600 back and I will not continue my complaint. Christopher Dodge is like an adult taking candy from a baby and giving spoiled milk. Please refund me this is all I am asking. I will also be contacting  the Attorney General. With that you will owe me more.Major monetary loss. Flood damage diminishes a car’s market value by as much as 75% if, of course, it still retains any value.Water damage slowly corrodes engine and electrical components, resulting in heavy repair costs.The corroding nature of water damage could, without warning, cause the brakes to fail, making the vehicle a liability rather than an asset.If you unknowingly purchase a flood damaged vehicle, contact your state’s Attorney General as soon as possible.
Sincerely,
[redacted]

Mr. [redacted] Auto Sales) Has been told to pick up his cars for over a month.   Concerning Vin# [redacted], 2007 Dodge Charger SRT8 model. Mr. [redacted] was told he could pay his $128 fee for the last checkout and pick up his vehicle on September 13th.  If he picks up both...

vehicle we will waive the $128 on this vehicle. Now for the information from our Service Director: This vehicle was towed into the dealership by Mr. [redacted] of [redacted] Auto Sales on August 10, 2015, the vehicle was not operating.  Mr. [redacted] requested programming of a “new” powertrain control module (PCM) installed by another repair facility.  After attempting to perform the programming as requested, the PCM installed in the car was actually a used PCM having a different VIN# programmed in.  Mr. [redacted] was contacted and informed of the issue.  A used module of this type is not re-programmable, the VIN# cannot be changed.  Mr. [redacted] was given an estimate to install a new PCM and the programming necessary to have it operate.  Mr. [redacted] authorized the installation and programming of a new PCM.  The vehicle then started and ran correctly.  On the test drive the technician working on the vehicle found that the anti-lock brake (ABS), traction control (ESP), and the ORC (occupant restraint control module) all had active faults being recognized by the PCM.  Other warning lights were also on but were related to the wrong VIN# being introduced to the “system” by other repair facility.  These 3 remaining warning lights would not turn off after the self-test time period had expired due to the active faults they were reporting.  Mr. [redacted] was informed of the pending issues and authorized further inspection.  Completed testing indicated the vehicle would need a Front Control Module to repair the ESP light, vehicle thought it was equipped with adaptive cruise control.  Vehicle was not equipped with this option and the FCM replacement corrected the condition.  The ABS module was replaced due to an internal failure and the ORC light needed a right front impact sensor that was failed, the connector is needed with the sensor replacement.  Warning lights are no longer illuminated at this point and the customer came to pick the vehicle up.  During this process there were multiple days waiting for parts that had to be ordered and getting vehicle back into the shop for parts installation.  Mr. [redacted] and I had several phone conversations as well as in person conversations concerning wait times.  Both Mr. [redacted] and I were difficult to get a hold of and would go days between speaking with each other.  When Mr. [redacted] picked up vehicle he drove away the Malfunction Indicator Light (MIL) came on.  On arrival with Mr. [redacted] present transmission fault codes were removed from the vehicle.  Mr. [redacted] took vehicle after he was made aware of fault codes indicating internal transmission failure and fuel system lean issues.  Mr.[redacted] contacted me and told one of his other mechanics had physically inspected the vehicle for transmission problems and found the engine had been replaced and there was a remanufactured tag on the underside of the motor.  Mr. [redacted] contacted me and told of this finding and stated that we clearly did not diagnose his vehicle correctly because this is something that we should have found.  I let him know that we had no reason to inspect the underside of the motor based on the work we were doing.  I offered to look at the vehicle again to try and determine what likelihood the different motor may have on problems seen by the on-board diagnostic system through faults stored.   Mr. [redacted] then agreed to inspect vehicle again for these different faults.  The tests concluded that we likely have an internal transmission failure that Mr. [redacted] is aware of and the fuel system lean faults are likely due to the vehicle having a different displacement engine than it was originally equipped with. Taking into consideration  Mr. [redacted] purchased this vehicle from an auction and attempted to have the vehicle repaired elsewhere in the first place responsibility for Mr. [redacted]’s misfortune does is not fall on Christopher’s Dodge World. Concerning Vin# 2B3CJ5DT1AH175061, 2010 Dodge Challenger model. Now for the information from our Service Director: This vehicle was brought into the dealership by Mr. [redacted] on August 16, 2016.  His request was to repair vehicle that was sold and being driven by a customer.  The vehicle would not pass emissions and the customer stated the vehicle’s oxygen sensor monitor will not go ready status for emission testing and therefore wouldn’t pass emissions. Upon inspection the vehicle was found to not have enough fuel to complete specified testing for oxygen sensor issue.  Contacted and received authorization by Mr. [redacted] to fill vehicle for testing purposes.  Began testing procedure and found that oxygen sensors were working correctly, however the powertrain control model determines the ready status for the sensors.  Technician found the Powertrain Control Module needed to be replaced, asked and received Chrysler Engineering conformation on his diagnosis.  Replaced PCM and oxygen sensor operation continued to work correctly and oxygen sensor monitor ready status was then achieved.  Took vehicle to emissions testing facility on customers behalf  and vehicle now would not pass due to mis-fire monitor remaining in pending status, would not complete test.  Contacted Chrysler Engineering for help in why this was happening.  Chrysler Engineering stated they are working on software changes to correct issue.  From August 31 thru November 22, 2016 we have contacted local Chrysler Technical support, who in turn has requested engineering help.  No resolution has been offered by them to date.  The current balance for authorized repairs is $733.50. Mr. [redacted] may pay this amount and pick up the vehicle. Mr. [redacted] and our Service Director have discussed both cars on multiple occasions and both vehicle remain at the dealership by Mr. [redacted]’s choice.      [redacted]