Christopher's Heating & Air

I am rejecting this response because:1. I and my partner were verbally told by [redacted] that since the prior company who claimed to have corrected leak did exactly what he did that he would return if leak re-occured.My partner and [redacted] played phone tag for several weeks when we determined that the system was cooling and at first he indicated to [redacted], my partner that he would schedule time to come and look at. After continuing to attempt to setup a time, he called and ended up leaving a voicemail on [redacted]s phone (which can be provided) stating that he would not have time to come and look at and that he wanted to refer us to a buddy who he thought could help us. He also indicated that this individual would be better suited because he felt the whole system would need to be replaced which completely contradicted his certainty when he repaired leak and recharged system. Clearly if he felt this way then I highly doubt there was a leak that was fixed?2. If you look at the attached texts you will see that he offered to refund me my money and then started to threaten me.3. I would prefer to resolve with Revdex.com as I will be filing a claim against his contractors license next.

The customer signed, written warranty for this work was 90 days from the time of the work performed.The request for warrantied services was long after their warranty guaranteed, and when I offered to provide them with a different contractor I was met with threats of not removing a bad review if I...

returned their money.

I am rejecting this response because:Written warranties in small claims court may be trumped in court if you verbally implied otherwise. Both my partner and I undoubtedly would testify under oath or take lie detector tests to prove that you made clear that you would return if the system leaked again. Again, when you were contacted and came to our building, we made clear that the prior HVAC person claimed they charged and no leak and it took many months to stop working again and lose its charge. This was told to you. Therefore I simply expected you to be a person who fulfilled your verbal promise of returning if the charge did not hold. Clearly I have learned my lesson on making sure to read the fine print of any contract.The newest HVAC person who came out has recharged the system right after our text and did not make us pay anything for 1st 2 visits and has returned 2 more times to check charge which is holding. He ended up charging us $600 and agreed to come  to check charge and if charge is lost within the next 6 months he will fix. He definitely disagreed with you that the system needs replacing in any respect and he believes that system was improperly charged by you and this is why it was not working. In regards to your claim of extortion, I simply disagree. If a company offered to make right, in this case offering me back my money then it is normal to agree not to make my dissatisfaction public. It did not need to be monetary but you seemed to indicate such buy asking if I wanted my money back. As the professional service provider, you could have called me to discuss, you could have offered to come back and look at system, you could have offered a portion of the money back, but instead you chose to attack me the consumer and threaten to contact the city to see if my HVAC system is permitted and claim I was extorting you. Your professionalism is extremely lacking for someone who claims to go above and beyond for his customers.

The attached signed and dated limited warranty invoice of 30 days expired.The customer's attached text pictures #1 and #2 meet the legal definition of the attempted extortion.EXTORTION The use, or the express or implicit threat of the use, of violence or other criminal means to cause harm to person, reputation, or property as a means to obtain property from someone else with his consent. USC 18.The Hobbs Act defines "extortion" as "the obtaining of property from another, with his consent, induced by wrongful use of actual or threatened force, violence, or fear, or under color of official right." 18 U.S.C. S 1951(b)(2).

Review: In 12/2015 my dual mini split system stopped blowing heat or air so I went to the manufacturer website and found Christopher Heating & Air on their certified technician list. [redacted] came out and for a fee of $75 determined that my system had a Freon leak and that for $300 he would recharge and fix the leak. Once the leak was repaired [redacted] claimed he performed a pressure test that would assure that the system had no other issues and was not leaking. He claimed that his equipment to perform this pressure test was very expensive and felt 100% confident that he had fixed the issue. He verbally assured me and my partner that if we had any issues when summer came to give him a call and he would address. In approximately May of 2015 when we went to use the air conditioning the system was no longer blowing cold air. We attempted to contact [redacted] several times and at first he indicated he would come and take a look. After several weeks of attempting to schedule a time, he out of the blue left a message indicating that he wanted to refer us to another colleague since he felt that this other person would be more qualified as he felt that the system was going to need to be replaced. This was very perplexing to us especially since [redacted] seemed so competent and assuring when he charged us $375 that the leak was the issue and even stated that he felt as long as the system was maintained we would get 20 to 30 year use out of it. Never was there any mention that the system may need to be completely replaced. This voicemail is still available. In fact, if he thought that may be the case, I am not sure why he would even perform the service he did? In any case, after being told he wanted to refer us to another and essentially feeling like he did not warranty his work as verbally indicated, we had another air conditioner person come to service the system. This individual did not charge any fee to recharge the system and indicated that in several weeks they would be back to check to see if the charge held and if not then determine where the leak was. This person further indicated that he would put a complaint in at LG , the manufacturers website to request Christopher Heating & Air be removed as he felt he should have come back out since the Freon leak still exists or at the least recharged the system to see if it leaked out again. He also stated that the system definitely did not need to be replaced. In any case, I text [redacted] and informed that I was dissatisfied with his work and lodged a complaint on 1 website and would be positing my dissatisfaction on other websites unless we mitigated. He immediately responding asking if I wanted my money back in which I replied yes. From there, he accused me of attempting to extort him and that he was going to file a complaint against me and then started threatening me that he was going to contact the city to validate that I had permits for my air conditioning systems. I have never hired someone with such poor customer service skills and zero tact. In the back and forth text, I indicated many times, I simply wanted to mitigate my displeasure with the service I felt he provided and his responses have consisted of threats and attempting to make me out as an extortionist. I can only imagine how many other people he has ripped off and then passed on to another air conditioning person to clean up or actually perform what he does not. All text are also available and I will definitely be requesting ** remove him as one of their certified technicians on their website.Desired Settlement: As he indicated in his text, I would like my money back.

Business

Response:

The customer signed, written warranty for this work was 90 days from the time of the work performed.The request for warrantied services was long after their warranty guaranteed, and when I offered to provide them with a different contractor I was met with threats of not removing a bad review if I returned their money.

Consumer

Response:

I am rejecting this response because:1. I and my partner were verbally told by [redacted] that since the prior company who claimed to have corrected leak did exactly what he did that he would return if leak re-occured.My partner and [redacted] played phone tag for several weeks when we determined that the system was cooling and at first he indicated to [redacted], my partner that he would schedule time to come and look at. After continuing to attempt to setup a time, he called and ended up leaving a voicemail on [redacted]s phone (which can be provided) stating that he would not have time to come and look at and that he wanted to refer us to a buddy who he thought could help us. He also indicated that this individual would be better suited because he felt the whole system would need to be replaced which completely contradicted his certainty when he repaired leak and recharged system. Clearly if he felt this way then I highly doubt there was a leak that was fixed?2. If you look at the attached texts you will see that he offered to refund me my money and then started to threaten me.3. I would prefer to resolve with Revdex.com as I will be filing a claim against his contractors license next.

Business

Response:

The attached signed and dated limited warranty invoice of 30 days expired.The customer's attached text pictures #1 and #2 meet the legal definition of the attempted extortion.EXTORTION The use, or the express or implicit threat of the use, of violence or other criminal means to cause harm to person, reputation, or property as a means to obtain property from someone else with his consent. USC 18.The Hobbs Act defines "extortion" as "the obtaining of property from another, with his consent, induced by wrongful use of actual or threatened force, violence, or fear, or under color of official right." 18 U.S.C. S 1951(b)(2).

Consumer

Response:

I am rejecting this response because:Written warranties in small claims court may be trumped in court if you verbally implied otherwise. Both my partner and I undoubtedly would testify under oath or take lie detector tests to prove that you made clear that you would return if the system leaked again. Again, when you were contacted and came to our building, we made clear that the prior HVAC person claimed they charged and no leak and it took many months to stop working again and lose its charge. This was told to you. Therefore I simply expected you to be a person who fulfilled your verbal promise of returning if the charge did not hold. Clearly I have learned my lesson on making sure to read the fine print of any contract.The newest HVAC person who came out has recharged the system right after our text and did not make us pay anything for 1st 2 visits and has returned 2 more times to check charge which is holding. He ended up charging us $600 and agreed to come to check charge and if charge is lost within the next 6 months he will fix. He definitely disagreed with you that the system needs replacing in any respect and he believes that system was improperly charged by you and this is why it was not working. In regards to your claim of extortion, I simply disagree. If a company offered to make right, in this case offering me back my money then it is normal to agree not to make my dissatisfaction public. It did not need to be monetary but you seemed to indicate such buy asking if I wanted my money back. As the professional service provider, you could have called me to discuss, you could have offered to come back and look at system, you could have offered a portion of the money back, but instead you chose to attack me the consumer and threaten to contact the city to see if my HVAC system is permitted and claim I was extorting you. Your professionalism is extremely lacking for someone who claims to go above and beyond for his customers.