Christus Santa Rosa

September 1, [redacted] [redacted] *** [redacted] ***ATTN: [redacted] Please know that we acknowledge your request regarding Complaint ID [redacted] I do apologize, but due to HIPAA regulations, I am unable to go into specifics regarding this matter.Thank you for bringing this concern to our attentionWe will work directly with the patient regarding this matter.Sincerely, [redacted] , FACHEPresident/Administrator

Complaint: [redacted] I am rejecting this response because:I have not received the refund to date (6/8/17) although I was told I would receive itI have talked to [redacted] from [redacted] and he said I should contact him if I do not receive it by tomorrowI will call him tomorrowThanks!Regards, [redacted]

[redacted] Please note that we have researched the complaint from Mr [redacted] and have attached a copy of the letter that is being sent to him today.Note that after researching this complaint we did find the our “estimated” out of pocket expense was as accurate as possible based upon what his insurance had provided at the timeWhat occurred was after the claim was processed by the insurance there was an additional $applied to the patients deductible that was not provided at the time of admit.After reaching out to the insurance carrier we found that the deductible was applied to this claim in error based upon his benefit plan Due to this error, the claim will be reprocessed to exclude the deductible.We have canceled the account from collections and are pending insurance carrier to re-adjudicate the claim.Thank You, [redacted] ***, MBASystem Director, TLRA [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I finally rec'd my refund on 6/17/Thanks so much for your help!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The business has failed to follow up with me regarding this matter, as promised, in the attached response by Mrs*** Obviously I am still getting the runaround which is unfortunately, particularly from a faith based organization that one would expect to exhibit a higher level of ethics and integrity than other establishmentsI left a voicemail for Mrs***, indicating that I need a final resolution to this matter and plan on taking this matter to higher authority, including the local media, if necessaryIf you are able to assist me further, please let me knowAt this point, I am not confident they will help me at this point without carrying this complaint out further
Regards,
*** ***

I have been in direct contact with Mrs*** and have investigated her concerns thoroughly. Due to the sensitive nature of Personal Health Information I would be glad to continue to communicate with Mrs*** directly. I have provided her with my contact information and I am
available to assist her. *** ***, BSN, RNPatient Advocate

I have been in direct contact with Mrs*** and have investigated her concerns thoroughly. Due to the sensitive nature of Personal Health Information I would be glad to continue to communicate with Mrs*** directly. I have provided her with my contact information and I
am available to assist her.
*** ***, BSN, RN
Patient Advocate

">***
Please note that we have researched the complaint from Mr*** and have attached a copy of the letter that is being sent to him todayNote that after researching this complaint we did find the our “estimated” out of pocket expense was as accurate as possible based upon what his insurance had provided at the timeWhat occurred was after the claim was processed by the insurance there was an additional $applied to the patients deductible that was not provided at the time of admitAfter reaching out to the insurance carrier we found that the deductible was applied to this claim in error based upon his benefit plan Due to this error, the claim will be reprocessed to exclude the deductibleWe have canceled the account from collections and are pending insurance carrier to re-adjudicate the claimThank You,
*** ***, MBA
System Director, TLRA
***

This letter is in reference to a concern regarding the patient's pre admit for a scheduled procedure at one of our facilitiesWe acknowledge your concern and take it very seriously as a result we have thoroughly reviewed your account and have processed a refund of the requested amount back to the
Patient as of 06-01-Hearing from our patients and/or their families is always welcome and is an invaluable tool in maintaining our focus on providing excellent careShould you have any further questions please feel free to contact me. Respectfully,

[redacted]Please note that we have researched the complaint from Mr. [redacted]  and have attached a copy of the letter that is being sent to  him today.Note that after researching this complaint we did find the our “estimated” out of pocket expense was as accurate as possible based upon what...

his insurance had provided at the time. What occurred was after the claim was processed by the insurance there was an additional $500 applied to the patients deductible that was not provided at the time of admit.After reaching out to the insurance carrier we found that the deductible was applied to this claim in error based upon his benefit plan.  Due to this error, the claim will be reprocessed to exclude the deductible.We have canceled the account from collections and are pending insurance carrier to re-adjudicate the claim.Thank You,[redacted], MBASystem Director, TLRA[redacted]

To Whom It May Concern; This letter is in reference to a concern regarding your Emergency Room visit in one of our facilities. We acknowledge your concern and take it very seriously as a result we have thoroughly reviewed your account and medical record and have determined that the charges were...

accurate. We noted that unfortunately the remaining balance of your account is a result of the high deductible of your insurance plan. In an effort to assist you a settlement offer has been made along with an offer to set up a payment plan. Hearing from our patients and/or their families is always welcome and is an invaluable tool in maintaining our focus on providing excellent care. Should you have any further questions please feel free to contact me.

September 1, 2015
[redacted] 
[redacted] 
[redacted]ATTN: [redacted]Please know that we acknowledge your request regarding Complaint ID [redacted]. I do apologize, but due to HIPAA regulations, I am unable to go into specifics regarding this matter.Thank you...

for bringing this concern to our attention. We will work directly with the patient regarding this matter.Sincerely,[redacted], FACHEPresident/Administrator

Complaint: [redacted]
I am rejecting this response because:I have not received the refund to date (6/8/17) although I was told I would receive it. I have talked to [redacted] from [redacted] and he said I should contact him if I do not receive it by tomorrow. I will call him tomorrow. Thanks!Regards,[redacted]

ATTN: [redacted] Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 Dear Ms. [redacted] Please know that we acknowledge your request regarding Complaint ID [redacted]. I do apologize, but due to HIPAA regulations, I am unable to go into specifics regarding this matter. Thank you for...

bringing this concern to our attention. We will work directly with the patient regarding this matter.