CHRISTUS St. Frances Cabrini Hospital

In regards to the letter received from Mrs [redacted] : prior to this notice Budget has had no contacted with Mrs [redacted] in the past 21/years Budget had a contract agreement of $11,and only received a total of $6,As the work commenced Mrs [redacted] was not able to meet payments as scheduledBudget started the project and completed work that equaled amount receivedPer Mrs [redacted] ’s direction due to the lack of funds the project was not continuedWe made contact with Mrs [redacted] and are attempting to resolve the misunderstanding

Initial Business Response / [redacted] (1000, 5, 2014/04/09) */ We spoke with Mr. [redacted] today in regards to his concerns. There was a misunderstanding of when [redacted] was suppose to contact him. [redacted] was out of town for 10 days. He returned on Monday April 7, 2014. He tried contacting the customer... on Tuesday but the letter was already sent to the RevDex.com. Mr. [redacted] is now pleased that we will be taking care of his concerns. Initial Consumer Rebuttal / [redacted] (450, 7, 2014/04/09) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: Appointment has been made to rectify the complaint, which really stemmed from miscommunication. Budget Construction has replied in an expedient and reassuring manner and I have little doubt the matter will be taken care of to my satisfaction. Thank you.

Complaint: ***
I am rejecting this response because:
I did meet with Mr* *** on Tuesday of last weekWe discussed the original work to be performed and cleared up the misunderstanding regarding the work that needs to be completedAt this time I am reluctant to have the Revdex.com to close my claim until the financial agreement between Mr* *** and myself has been finalizedWe both agreed that we will meet Wednesday, May 11, I will be willing to close my complaint once the financial obligation has been met
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: Donald [redacted]-Owner
Contact Phone: [redacted]
Contact Email: [email protected]
When we got the letter from Ms. [redacted] we were amazed about what she said. We were very upset and couldn't...

believe this. We reprimanded the carpenters and told them to call Ms. [redacted] to apologize. At that particular time the owner of the company got very sick with the shingles and was going to call Ms. [redacted] once he returned back to work. The owner spoke with Ms. [redacted] on Monday 8-24-15 He apologized and told her our regrets and whatever we can do to make her happy we would do. We also had the carpenter apologize to her. We feel that we conversed with Ms. [redacted] and came to an amicable agreement.

Initial Business Response /* (1000, 5, 2014/04/09) */
We spoke with Mr. [redacted] today in regards to his concerns. There was a misunderstanding of when [redacted] was suppose to contact him. [redacted] was out of town for 10 days. He returned on Monday April 7, 2014. He tried contacting the customer...

on Tuesday but the letter was already sent to the Revdex.com. Mr. [redacted] is now pleased that we will be taking care of his concerns.
Initial Consumer Rebuttal /* (450, 7, 2014/04/09) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Appointment has been made to rectify the complaint, which really stemmed from miscommunication. Budget Construction has replied in an expedient and reassuring manner and I have little doubt the matter will be taken care of to my satisfaction. Thank you.

In regards to the letter received from Mrs. [redacted]: prior to this notice Budget has had no contacted with Mrs. [redacted] in the past 21/2 years....

Budget had a contract agreement of $11,500 and only received a total of $6,000. As the work commenced Mrs. [redacted] was not able to meet payments as scheduled. Budget started the project and completed work that equaled amount received. Per Mrs. [redacted]’s direction due to the lack of funds the project was not continued. We made contact with Mrs. [redacted] and are attempting to resolve the misunderstanding.