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Chrome Spa Salon Inc

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Reviews Chrome Spa Salon Inc

Chrome Spa Salon Inc Reviews (1)

This business does not answer the phone. They only take appointment calls on Tues./Thurs. & Fri. I have left several messages. No reply.I have a gift certificate for 4 free services from this Salon. There is an expiry date on this certificate and I am trying to make an appointment before the expiry date is up in August. Each time I call the Salon's answering machine picks up and tells you that they only take appointments on Tuesdays, Thursdays and Fridays from 9 am to 2:30 pm. I have called at least 5 times and have not been able to actually speak to anyone. I have left messages to call me on my home phone and on my cell phone. No one has responded. This certificate was issued by [redacted] on August 24/2014. The chrome 4 visit spa package includes A - Gorgeous hair - value $55.00, B - Flawless face - value $100.00, C - Fantastic Feet - value $55.00 and D -Final Touches - value $60.00 [redacted] If you can help I would appreciate receiving the money back for this gift certificate as I don't really want to get any services done from this salon now. [redacted] Desired SettlementI would like the total cost of this gift certificate returned to me ASAP. [redacted]Business Response [redacted]Firstly I sincerely apologize for your frustration with attempting to redeem your spa package that you purchased. I understand your disappointment and apologize for our lack of response to your calls. This is not the form of service that we would like to portray to our customers and is certainly not acceptable on our behalf. I hope for a little bit of understanding with the unfortunate circumstance we have had with this promotion being that the marketing company that we did this promotion through was very misleading with customers to acheive their sales of the packages and therefor 1000 packages were sold by them within 3 months time. This was not the agreement when we choose to do business with them. This left us with 1000 new customers attempting to book 4 appointments with us and only 4 staff members to provide all of the services, and no receptionist to answer the calls coming in. We have certainly attempted to rectify this situation but have had no help from the marketing company in regards to accommodating the high volume of clients calling in and with all of the transfers and exchanges the clients were requesting within the spa package promotion. This marketing company has collected 100% of the sales from this promotion and the services are provided by us on a complimentary basis with hopes of upgrading the services for a small fee and continued business from each client. Therefor Chrome Spa Salon has not received any sales from this promotion and cannot handle any refunds. The marketing company is called [redacted] and their contact person is [redacted] at [redacted]. Thank you for your understanding in this matter and we hope that you will give Chrome Spa Salon a second opportunity to provide the outstanding service I know we are capable of providing. [redacted]

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Description: Beauty Salons, Body Waxing Services, Day Spas, Skin Care, Nail Salons, Hair Styling and Services, Barbers

Address: 824 A - Broadway Avenue, Saskatoon, Saskatchewan, Canada, S7N 1B5

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