Chrostowski Enterprises

Review: The entire roof was shingled in 2010 by Chrostowski Enterprises. Last summer, in 2014, the shingles in various areas of the roof were flying off. Calls made to the roofing business with the concerns were never answered nor returned. After research was done, the following was discovered:

1. The shingle nails used were too short to hold the shingles and not the "fish hook" nails which should have been used.

2. Too few nails were used- only 4 nails were used for each shingle. The width of the shingles required 5-6 nails per shingle.

3. The nails were placed in an area of the shingles that was too thin to hold them.

Because it was getting late in the year and winter was setting in, it was necessary to have the roof re-done, which never should have been necessary. The initial charge for the roof was $5820.Desired Settlement: Would like to see others warned about this company.

Business

Response:

I am deeply bothered by the complaint made to the Revdex.com in regards to my company Chrostowski Enterprises. We make every effort to please all of our customers, and pride ourselves on the excellent quality of work we provide. Chrostowski Enterprises gives every client a 5 (five) year warranty on the work performed. If a client were to have an issue no matter what it is, they are instructed to call and set up an appointment for us to come out and fix the problem free of charge. I am saddened to hear that a client of mine had issues with a shingle we installed. I am also deeply upset that a client of ours would state that they called 3 times with no response, had a warranty and them paid another company to replace a full roof. There are times a call could slip through, however 3 calls would be highly un-likely. Also bothersome is the time frame for contacting us as well as replacement and complaint to Revdex.com. Unfortunately when we are not given the opportunity to inspect a problem to determine why it occurred we cannot fix the issue. The warranties given clearly state the work is to be performed by Chrostowski Enterprises only; that is unless we deem the issue to be something we cannot physically fix and them we will discuss a way to reimburse for the extra expenses occurred in fixing the issue. We cannot predict that a client will have an issue, and unfortunately it is up to the client to reach us either via phone, mail, or in person to inform us of an issue. I apologize if an issue did occur with their roof, I would have appreciated the opportunity to fix the issues when they occurred. I apologize that there is nothing we can do at this point if they had the roof already replaced.

Consumer

Response:

[redacted] from Chrostowski Enterprises completed my roof this Summer (2014). Last December, I was in the process of buying an older home and learned during the inspection process that I would need a new roof. I reached out to a few roofers to get quotes. [redacted] responded quickly, professionally and his bid was detailed and competitive. I put 50% down in January and once the weather improved in June, he came back in to complete the job. The roof looks great and [redacted] was easy to work with. I also really appreciated that he and his crew cleaned up daily till the job was done. I would hire [redacted] and again and absolutely recommend his work!