Chrsitne Meyer, MD and Associates

Dear [redacted] ***,Below is the last response I received from our [redacted] Liaison on 04/24/2017:I asked billing if the check has cleared on Friday, [redacted] let me know that generally it takes weeks to post once we receive the check and it is cashed in order for it to be posted to the accountI have set a few reminders on my email to check back with [redacted] to see if we have cashed the check and if it has been postedI have asked that she send a letter to the patient stating their account is at a zero balance when everything is finalized[redacted] will receive a statement from [redacted] when the payment is finalized.Sue COffice Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear [redacted],Below is the last response I received from our [redacted] Liaison on 04/24/2017:I asked billing if the check has cleared on Friday, [redacted] let me know that generally it takes 2 weeks to post once we receive the check and it is cashed in order for it to be posted to the account. I have set a few reminders on my email to check back with [redacted] to see if we have cashed the check and if it has been posted. I have asked that she send a letter to the patient stating their account is at a zero balance when everything is finalized.[redacted] will receive a statement from [redacted] when the payment is finalized.Sue COffice Manager

Dear [redacted],Our patient filing this complaint scheduled an office visit on 09/01/16. Unfortunately, the patient did not disclose in her complaint that when she called on 08/29/16 to schedule the appointment, she re[redacted]ed to be seen for a specific medical problem she was having as well as her...

annual physical stating she would like to discuss everything at one visit. Her statement in this complaint "Please be advised that did not have any issue to diagnose" is in direct conflict with her medical records pertaining to the re[redacted] for the visit and the visit notes submitted by her physician. At the visit, the patient described the history and symptoms of the medical problem with the physician. The physician ordered diagnostic labs as part of the assessment of the problem and discussed a plan for follow-up with the patient. Her medical records indicate the labs ordered were explained to the patient during her visit and a follow-up appointment was scheduled and completed with the patient on 09/21/16 to review the results and discuss further treatment.This patient called our office on 09/26/16 and spoke to our billing staff concerning a bill she received from the lab company. Our billing staff contacted the lab company that same day to determine the reason for the bill. The lab company reported that the labs ordered were fully covered by patient's insurance company. However, since the lab tests were diagnostic in nature the patient's deductible applies. We did ask the lab company on 10/12/16 to add a preventative diagnosis code to the lab order for any labs that might be considered both preventative and diagnostic by the insurance Company. The lab reported to us on 03/06/17 that they notified the patient on 02/16/17 that the preventative code was added to the lab order on 10/12/16. The lab informed us on 03/06/17 that the patient's insurance company reprocessed the lab claim on 03/01/2017. The current balance due is $90.26.Our office has a policy to thoroughly explain to patients that although most insurance companies cover preventative care at 100%, they have specific policies on what is considered "preventative" or "routine". Counseling, testing and treatment of a new medical problem or significant change in a current medical problem is outside of the scope of what most insurance companies consider preventative. The patient filing this Complaint signed a release when checking in for her 09/01/16 visit indicating she understood that she would be financially responsible for services that her insurance company considers diagnostic and therefore the patient's responsibility.Our office also has a policy to assist patients to the best of our ability with bills related to their medical care. I am confident this was thoroughly done in relation to the bill this patient received from the lab company. However, in good faith and in an effort to resolve the patient's complaint, we will pay the balance of the lab bill for [redacted] as a courtesy.Sincerely,Sue COffice Manager