On March ***, 2013, I purchased a CERTIFIED PRE-OWNED JEEP LIBERTY SPORT from White Plains Chrysler Jeep, ** *** *** *** *** ** Subsequent to agreeing on the purchase price of the vehicle, I was ushered into an office to discuss the possibility of placing a warranty on this car I purchased the car for my son who would be attending school in Virginia so I thought it a good idea to discuss the possibility of purchasing a warranty in the event of a break down After a lengthy discussion and sales pitch from "Roger", I signed a Zurich warranty (contract purchase price of $1,9**.00) with an additional Tire and Wheel Plan protection plan at a cost of $ Unbeknownst to me at the time, it was NEVER stated that the CERTIFIED PRE-OWNED VEHICLE that I purchased ALREADY CAME WITH A YEAR - 100,MILE WARRANTY included with the purchase price of the vehicle "Roger" spent over an hour with me and my son, trying to sell us additional protection plans knowing full well I already had a warranty with this car but NEVER ADVISED ME THAT I WAS ALREADY COVERED I feel it is a fraudulent practice to knowingly sell a warranty to a woman (or anyone) without ever explaining that the vehicle purchased was already covered in the event of breakdown
The Zurich policy which I purchased from Roger was for years/75,miles at a cost of $2, I have come to find out the MVP Plan (Plan #***) which already covered the car was for years/100,miles Almost a complete duplication of policies
On 5/**/**, I contacted Chrysler/Jeep headquarters and I lodged a complaint They advised me that this was a "dirty trick" this dealership had pulled and suggested that I call the dealership directly to report this misconduct and try to obtain a refund I called immediately after my conversation with the representative from Jeep and I was transferred to a "Mary L**" who stated although she was in the warranty office, she would have to research who in the dealership had completed this transaction Once this individual was identified, they would call me At 11:a.mon 5/**/**, I was contacted by "Nick" from Jeep of White Plains who was immediately unprofessional and belligerent with me when I questioned the dealership's tactics in securing extra money subsequent to a saleWhen I asked him "is that the way you talk to a customer", he said "yes, because you're not letting me finish and you're not listening to me." I stated I wanted to talk to Roger and with that he said "Fine, I'll have him call you" and literally hung up on meTo date (5/**/**) I have not received a return phone call from Jeep in White Plains to discuss this matter
In addition to their questionable business practices, on 1/**/14, my son brought the Jeep Liberty in to have the "fan speeds" checked (air conditioning/heating unit) He advised the service repthat there was a warranty on the vehicle The service repdisagreed and billed my son(me) $to do the diagnostic test The estimate stated the blower motor needed to be replaced at a cost of $(parts & labor) I told my son to remind the service repthat we had a warranty and after allegedly checking, the reponce again stated the car was NOT UNDER WARRANTY The next day I called the service manager and told him what had transpired, that my son was charged $54.19, that the car was under warranty and after looking up the VIN #, he apologized and stated he should have never been charged and refunded my money Ironically, I took the Jeep to a local service station and instead of a broken blower motor, the car required only a $fuse Nice
Ironically, I found out about the duplicate policies when my son's car did break down in Harrisonburg, Virginia and took it to *** *** *** in late May of 20** It required a water pump which the dealership diagnosed and repaired They advised me that the Zurich policy was no longer valid but the MVP policy (THE ORIGINAL POLICY) would cover the complete cost of the repair minus the deductibleI would have NEVER known I had this duplicate policy had they not informed me at that time Such a shame to believe that sales people in NY would stoop that lowKudos to the service manager Teri at *** Meyer's who was so kind and helpful A polar opposite from the experience I had with Chrysler Jeep of White Plains
Owner Augie D*** if you are as honest as you portray yourself to be on local TV channels, you will thoroughly investigate this matterYour employee took advantage of a single mom who struggles daily to make ends meet Shame on you and your organization Do the right thing, MrDeFeo and reimburse me for a policy which I NEVER NEEDED IN THE FIRST PLACE Thank you
On March ***, 2013, I purchased a CERTIFIED PRE-OWNED JEEP LIBERTY SPORT from White Plains Chrysler Jeep, ** *** *** *** *** ** Subsequent to agreeing on the purchase price of the vehicle, I was ushered into an office to discuss the possibility of placing a warranty on this car I purchased the car for my son who would be attending school in Virginia so I thought it a good idea to discuss the possibility of purchasing a warranty in the event of a break down After a lengthy discussion and sales pitch from "Roger", I signed a Zurich warranty (contract purchase price of $1,9**.00) with an additional Tire and Wheel Plan protection plan at a cost of $ Unbeknownst to me at the time, it was NEVER stated that the CERTIFIED PRE-OWNED VEHICLE that I purchased ALREADY CAME WITH A YEAR - 100,MILE WARRANTY included with the purchase price of the vehicle "Roger" spent over an hour with me and my son, trying to sell us additional protection plans knowing full well I already had a warranty with this car but NEVER ADVISED ME THAT I WAS ALREADY COVERED I feel it is a fraudulent practice to knowingly sell a warranty to a woman (or anyone) without ever explaining that the vehicle purchased was already covered in the event of breakdown
The Zurich policy which I purchased from Roger was for years/75,miles at a cost of $2, I have come to find out the MVP Plan (Plan #***) which already covered the car was for years/100,miles Almost a complete duplication of policies
On 5/**/**, I contacted Chrysler/Jeep headquarters and I lodged a complaint They advised me that this was a "dirty trick" this dealership had pulled and suggested that I call the dealership directly to report this misconduct and try to obtain a refund I called immediately after my conversation with the representative from Jeep and I was transferred to a "Mary L**" who stated although she was in the warranty office, she would have to research who in the dealership had completed this transaction Once this individual was identified, they would call me At 11:a.mon 5/**/**, I was contacted by "Nick" from Jeep of White Plains who was immediately unprofessional and belligerent with me when I questioned the dealership's tactics in securing extra money subsequent to a saleWhen I asked him "is that the way you talk to a customer", he said "yes, because you're not letting me finish and you're not listening to me." I stated I wanted to talk to Roger and with that he said "Fine, I'll have him call you" and literally hung up on meTo date (5/**/**) I have not received a return phone call from Jeep in White Plains to discuss this matter
In addition to their questionable business practices, on 1/**/14, my son brought the Jeep Liberty in to have the "fan speeds" checked (air conditioning/heating unit) He advised the service repthat there was a warranty on the vehicle The service repdisagreed and billed my son(me) $to do the diagnostic test The estimate stated the blower motor needed to be replaced at a cost of $(parts & labor) I told my son to remind the service repthat we had a warranty and after allegedly checking, the reponce again stated the car was NOT UNDER WARRANTY The next day I called the service manager and told him what had transpired, that my son was charged $54.19, that the car was under warranty and after looking up the VIN #, he apologized and stated he should have never been charged and refunded my money Ironically, I took the Jeep to a local service station and instead of a broken blower motor, the car required only a $fuse Nice
Ironically, I found out about the duplicate policies when my son's car did break down in Harrisonburg, Virginia and took it to *** *** *** in late May of 20** It required a water pump which the dealership diagnosed and repaired They advised me that the Zurich policy was no longer valid but the MVP policy (THE ORIGINAL POLICY) would cover the complete cost of the repair minus the deductibleI would have NEVER known I had this duplicate policy had they not informed me at that time Such a shame to believe that sales people in NY would stoop that lowKudos to the service manager Teri at *** Meyer's who was so kind and helpful A polar opposite from the experience I had with Chrysler Jeep of White Plains
Owner Augie D*** if you are as honest as you portray yourself to be on local TV channels, you will thoroughly investigate this matterYour employee took advantage of a single mom who struggles daily to make ends meet Shame on you and your organization Do the right thing, MrDeFeo and reimburse me for a policy which I NEVER NEEDED IN THE FIRST PLACE Thank you