Chrysler of Culpeper

Let me start off by saying that we are very concerned that [redacted] *** are dissatisfied with their vehicle When we recondition our vehicles before we offer them for sale we do everything possible to check out and repair the vehicle The original problem that [redacted] *** had was a water leak from the power sun roof which was not a covered component under our day/mile/50/Power Train Warranty, but as a courtesy and because the customer had the vehicle for only days, we told the customer we would check it out and TRY to adjust the sunroof to close tighter The sunroof is controlled by a computer module and this module may have needed to be reprogrammed to try to fix the water leak problem When the customer brought the vehicle back weeks later, they told us the vehicle was still leaking water and that they had three more problems with the vehicle We told the customer that these items were not covered under the warranty When the customer met with the [redacted] of the dealership, he offered to do some more extensive checking of the problems to prepare an accurate and full estimate of the repairs, which had not been previously done At this point, the customer did not want spend any of their money and thought that these concerns should be covered under their warranty We once again explained that the vehicle only has a power train warranty and only covers the internal parts of the engine, extended service contracts were offered, but were not purchased We offered to trade the customer out of the vehicle and into another vehicle and suggested this vehicle have a service contract so if any unexpected problems did occur it would not become a burden to the customer They said no, all they wanted from the dealership at this time was to get their money back on the vehicle that they purchased three months ago We told them that money back was not an option In closing, I’d like to say we did offer to extend warranty coverage on some of these items that the customer is having problems with, but we would have to check the vehicle over first This would cost about $and the dealership would absorb this $cost, but the customer would be responsible for their half of the warranty coverage The customer declined our offer for this partial warranty coverage We understand the customer’s frustration, but we are not able to repair the customer’ vehicle outside of the warranty period for no charge

Dear Revdex.comPlease let me apologize in advance for the inconvenience and confusion we have had in supplying Mr [redacted] his recall part to repair his [redacted] Chrysler has a very short supply of these recall parts and they only allow us to have one of these part in stock to premorm this recall repair for the next customer in lineWe notified the previous customer ahead of Mr [redacted] and gave him two weeks to come in and get the recall part installedOnce the two weeks had lapsed for the previous customer we called Mr [redacted] to let him know his part was here in actuality that part was to be installed on Mr [redacted] vehicleThe next day Mr [redacted] called and said he had not heard from us and wanted to know the status of his recall partWe told him he was notified two weeks ago and did not respond so we assigned his part to the next customer in line, that being Mr [redacted] He indicated to us that he had not received any call from us and had been waiting also since June for his recall to be performed so we decided it was best to give the part back to Mr [redacted] and keep Mr [redacted] in the order he was in which was after Mr***With this short supply of parts we are certainly under a large construction to get these recalls completedAfter Mr*** recall is done and files with the Chrysler's recall department, Chrysler should ship us another recall part and that part will be for Mr***We will notify him to bring his car in and we will perform the recallHopefully this would be in the next week to daysOnce again I would like to apologize for the contractions that we are under and the inconvenience that we have caused our customer.Thank you [redacted]

Complaint number [redacted] Went in today for an inspection and they were able to also resolve the recall/ complaint [redacted]

Reply from [redacted] , Vice President of Chrysler of Culpeper:After reading about *** [redacted] experience thus far with her Jeep Wrangler, I can understand her concern Before I address the issue of scheduled maintenance, I would like to address the conversation indicated at the end of the complaint While I did speak with [redacted] and a gentleman with her on the day of purchase, I, the Vice President of the company, have not spoken with her since that day I apologize if someone from our company did indeed inform [redacted] that they 'assumed that the service had been taken care of by the previous owner' and stated, 'you can not prove that we said this service was taken care of' in a "rud[e]" manner That is not the attitude I expect my employee to exhibit.Regarding the heart of the matter, the 30,mile scheduled maintenance When I first received this complaint, I could not recall a required or recommended maintenance service at 30,miles on the model of the Jeep Wrangler I have since reviewed the [redacted] - 3.6L VMaintenance Schedule (NAFTA) and indeed there is no major services such as those indicated in the complaint (i.eBrake Fluid Service, Power Steering Fluid Service, Front Differential and Rear Differential Services) due at the 30,mile interval or any time before [redacted] 's purchase Some dealerships, in this case Farrish Jeep in Fairfax, Virginia, do offer these services to their customers however I want to ensure [redacted] that these services are not scheduled or required by the manufacture It is very important that [redacted] , and all my customers, feel happy with their purchases and safe in the vehicles they drive daily If [redacted] would like to proceed with the optional services to her Jeep Wrangler that is fine and I know of no cases where these services will harm her vehicle but she should proceed understanding that they are not required to maintain her vehicle warranty from the manufacture I have [redacted] a PDF document from the manufacture for [redacted] and the Revdex.com to review and confirm my statements.If I can be of any further assistance including this matter or any service/maintenance to her vehicle I hope [redacted] does not hesitate to contact me directly

Dear Revdex.com
We contacted *** *** and explain to him
why his unsolicited bank's approval was not acceptable for the vehicle price, payment requirements and circumstances, IE debt to loan ratioWe also did offered to take the car back and refund his money and unwind the deal*** *** stated to us that he did not want to return the vehicleAfter explaining all of this to *** *** he elected to keep the car and he called the lender and answered all the questions the lender required for the loan to be processedBut it should be noted that ** *** did not return the last three phone calls we placed to him. We value good customer relations and the Revdex.com to help resolve these type of problemsIn this case I think just a little bit more explanation to the customer was all it took and I believe him is a satisfied customer at this point
*** ***
President
Chrysler of Culpeper
*** *** *** ***
*** ** ***
*** *** ***
*** *** ***
Please consider the environment before printing this message

I would absolutely not suggest using this dealershipI bought a vehicle here about two weeks ago, and was told I would not be able to drive it homeInstead, they would complete the "inspection" and then arranged for a salesman to drive it down and we could then exchange vehicles, as I traded in my old carA week later, I noticed that the passenger window does not work from the passenger seat, nor did they include the rear passenger side floormatDue to a family emergency, it was another week before I could contact the dealership to see how the problems would be resolvedI was told that this wasn't something that they normally fixed, but they would "try their best" to get it resolvedApparently, their resolution was to require me drive back to Culpeper (hours each way), so they could then drive my vehicle to Charlottesville, and then drive the vehicle back to Culpeper for me to pick it upWhen I asked why the defect wasn't noticed and informed them that due to my work schedule that wouldn't be feasible, the "service manager" got a huge attitude with me, and told me that was the best they could doThis is after he told me it was possible they would be able to fix it in RichmondThey never addressed the fact that they sent me home without a full set of floormats I bought the car less than a month agoI used this dealership because I thought they would be honest and helpful, not thinking I would be paying for repairs on something that should have been fixed before I was able to take possession of the vehicle This place is a subpar excuse for a dealership, and I should have noticed while there by the lack of other buyers

Complaint number [redacted]. Went in today for an inspection and they were able to also resolve the recall/ complaint. 
[redacted]

Let me start off by saying that we are very
concerned that [redacted] are dissatisfied with their vehicle.  When we recondition our vehicles before
we offer them for sale we do everything possible to check out and repair the
vehicle. 
The...

original problem that [redacted] had was a water leak from the power sun roof which was not a covered component
under our 30 day/1000 mile/50/50 Power Train Warranty, but as a courtesy and because the customer had the vehicle for only 57 days, we told the customer we would check it out and TRY to adjust the sunroof to close tighter.  The sunroof is controlled by a computer module and this module may have needed to be reprogrammed to try to fix the water leak problem.  When the customer brought the vehicle back 6 weeks later, they told us the vehicle was still leaking water and that they had three more problems with the vehicle.  We told the customer that these items were not covered under the warranty.  When the customer met with the[redacted] of the dealership, he offered to do some more extensive checking of the problems to prepare an accurate and full estimate of the repairs, which had not been previously done.  At this point, the customer did not want spend any of their money and thought that these concerns should be covered under their warranty.  We once again explained that the vehicle only has a power train warranty and only covers the internal parts of the engine, extended service contracts were offered, but were not purchased.  We offered to trade the customer out of the vehicle and into another vehicle and suggested this vehicle have a service contract so if any unexpected problems did occur it would not become a burden to the customer.  They said no, all they wanted from the dealership at this time was to get their money back on the vehicle that they purchased three months ago.  We told them that money back was not an option.
 In closing, I’d like to say we did offer to extend warranty coverage on some of these items that the customer is having problems with, but we would have to check the vehicle over first.  This would cost about $300.00 and the dealership would absorb this $300.00 cost, but the customer would be responsible for their half of the warranty coverage.  The customer declined our offer for this partial warranty coverage.  We understand the customer’s frustration, but we are not able to repair the customer’ vehicle outside of the warranty period for no charge.

Dear Revdex.comPlease let me apologize in advance for the inconvenience and confusion we have had in supplying Mr. [redacted] his recall part to repair his [redacted]. Chrysler has a very short supply of these recall parts and they only allow us to have one of these part in stock to premorm...

this recall repair for the next customer in line. We notified the previous customer ahead of Mr. [redacted] and gave him two weeks to come in and get the recall part installed. Once the two weeks had lapsed for the previous customer we called Mr. [redacted] to let him know his part was here in actuality that part was to be installed on Mr. [redacted] vehicle. The next day Mr. [redacted] called and said he had not heard from us and wanted to know the status of his recall part. We told him he was notified two weeks ago and did not respond so we assigned his part to the next customer in line, that being Mr. [redacted]. He indicated to us that he had not received any call from us and had been waiting also since June for his recall to be performed so we decided it was best to give the part back to Mr. [redacted] and keep Mr. [redacted] in the order he was in which was after Mr. [redacted]. With this short supply of parts we are certainly under a large construction to get these recalls completed. After Mr. [redacted] recall is done and files with the Chrysler's recall department, Chrysler should ship us another recall part and that part will be for Mr. [redacted]. We will notify him to bring his car in and we will perform the recall. Hopefully this would be in the next week to 10 days. Once again I would like to apologize for the contractions that we are under and the inconvenience that we have caused our customer.Thank you[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Reply from [redacted], Vice President of Chrysler of Culpeper:After reading about [redacted] experience thus far with her 2012 Jeep Wrangler, I can understand her concern.  Before I address the issue of scheduled maintenance, I would like to address the conversation indicated...

at the end of the complaint.  While I did speak with [redacted] and a gentleman with her on the day of purchase, I, the Vice President of the company, have not spoken with her since that day.  I apologize if someone from our company did indeed inform [redacted] that they 'assumed that the service had been taken care of by the previous owner' and stated, 'you can not prove that we said this service was taken care of' in a "rud[e]" manner.  That is not the attitude I expect my employee to exhibit.Regarding the heart of the matter, the 30,000 mile scheduled maintenance.  When I first received this complaint, I could not recall a required or recommended maintenance service at 30,000 miles on the 2012 model of the Jeep Wrangler.  I have since reviewed the [redacted] - 3.6L V6 Maintenance Schedule (NAFTA) and indeed there is no major services such as those indicated in the complaint (i.e. Brake Fluid Service, Power Steering Fluid Service, Front Differential and Rear Differential Services) due at the 30,000 mile interval or any time before [redacted]'s purchase.  Some dealerships, in this case Farrish Jeep in Fairfax, Virginia, do offer these services to their customers however I want to ensure [redacted] that these services are not scheduled or required by the manufacture.  It is very important that [redacted], and all my customers, feel happy with their purchases and safe in the vehicles they drive daily.  If [redacted] would like to proceed with the optional services to her 2012 Jeep Wrangler that is fine and I know of no cases where these services will harm her vehicle but she should proceed understanding that they are not required to maintain her vehicle warranty from the manufacture.  I have [redacted] a PDF document from the manufacture for [redacted] and the Revdex.com to review and confirm my statements.If I can be of any further assistance including this matter or any service/maintenance to her vehicle I hope [redacted] does not hesitate to contact me directly.

Review: We purchased a [redacted] limited in mid January 2014 from Chrysler of Culpeper. Internet advertisement as well as dealer papers stated the vehicle was fully loaded, with sunroof, ac, etc. no where did it state sunroof leaked, ac pulled air in from outside only, window stuck, blinker malfunctioned, or there was numerous computer error codes. Prior to our 30 warranty expiring I washed our car off, suddenly water started leaking from the top of the sunroof and out the grab bars on inside driver and passenger side. I contacted dealership they scheduled us a time to bring vehicle in, I was told it was a quick fix just needed to reprogram computer to seal again. Picked car up,still heard some air from sunroof thought maybe thats normal, a few weeks later (we had snow) wash the car again water again pours in sunroof and grab bars. Contacted dealership again, schedule us to bring it in. Take it in and this time they say the same programming came undone needed to keep a few extra days to see if they could "figure" it out. Contacted back and said think we got it, however we had numerous computer codes come up have you noticed anything else. At that time we said not really and mentioned the window stuck sometimes and we were told to keep an eye on it and let them know. A few weeks later we have our first 80 degree day, turn the ac on and it's blowing hot air. The following day we have heavy rain storms and yep the water starts coming in again. I then go turn and my blinker begins malfunctioning jumping from right to left, turning off, back to left. We contact dealership again and voice our frustrations. They once again schedule us to bring it in. This time I voiced my deep frustration politely with the car and how at this point I just wanted to rid myself the frustration if things were not properly fixed. We receive a call the following day stating prices to replace window modules, ac, sunroof, etc. Might I add this didn't even address the other hand full of computer problems printed off and asked us to watch for. We immediately started counting prices in our head then we asked who's paying for this, and it was stated you, you will be held responsible for these repairs. We stopped him right there and said absolutely not and that something had to be done. My husband met with the owner the following Monday. He voiced our concern and lack of understanding as to why all issues weren't found at first service visit when vehicle was covered under warranty. Owner stated if it's a quick fix I have my guys just do it, my opinion that meant try that if it works send it on it's way. Which is what was done. He also stated he sold a vehicle earlier in the month to a man and the transmission went out. The gentleman couldn't afford the repair so he traded him up and that we could possibly do something like that. We rejected, why purchase another faulty vehicle, why spend more. We felt at this point he should purchase car back from us for the price we paid. After all he did receive a paid off 08 Ford Edge from us when we bought the jeep. A decent car, everything worked! It sold in two days! He declined and offered to put a few hundred maybe into the repairs. We rejected again. Why? How could the repairs cost him a few hundred but when prices were being stated over the phone they totaled nearly $3000? Why allow repairs to be done if not correctly after all this was the third time in their shop? Why should we suffer any cost when the vehicle was obviously defective at the time of purchase. Sadly we were forced to sell for whatever we could today, loosing almost all of the $5500.00 we put down (via paid off trade). I filed complaint for the sole purpose of hoping that this may prevent another family from suffering the way we have by choosing to purchase from this dealership. Unfortunately before noticing problems we referred our family. My sister in law purchased an almost new vehicle and within 3 days of purchase the vehicle shut off from electrical problems 3 times on a major interstate highway. She did trade up with them but to a brand new vehicle only. It seems to be an ongoing issue with their vehicles and feel that something should be done to prevent things like this from happening.Desired Settlement: Do whats right. Did we deserve to loose our money?

Business

Response:

Let me start off by saying that we are very

concerned that [redacted] are dissatisfied with their vehicle. When we recondition our vehicles before

we offer them for sale we do everything possible to check out and repair the

vehicle.

The original problem that [redacted] had was a water leak from the power sun roof which was not a covered component

under our 30 day/1000 mile/50/50 Power Train Warranty, but as a courtesy and because the customer had the vehicle for only 57 days, we told the customer we would check it out and TRY to adjust the sunroof to close tighter. The sunroof is controlled by a computer module and this module may have needed to be reprogrammed to try to fix the water leak problem. When the customer brought the vehicle back 6 weeks later, they told us the vehicle was still leaking water and that they had three more problems with the vehicle. We told the customer that these items were not covered under the warranty. When the customer met with the[redacted] of the dealership, he offered to do some more extensive checking of the problems to prepare an accurate and full estimate of the repairs, which had not been previously done. At this point, the customer did not want spend any of their money and thought that these concerns should be covered under their warranty. We once again explained that the vehicle only has a power train warranty and only covers the internal parts of the engine, extended service contracts were offered, but were not purchased. We offered to trade the customer out of the vehicle and into another vehicle and suggested this vehicle have a service contract so if any unexpected problems did occur it would not become a burden to the customer. They said no, all they wanted from the dealership at this time was to get their money back on the vehicle that they purchased three months ago. We told them that money back was not an option.

In closing, I’d like to say we did offer to extend warranty coverage on some of these items that the customer is having problems with, but we would have to check the vehicle over first. This would cost about $300.00 and the dealership would absorb this $300.00 cost, but the customer would be responsible for their half of the warranty coverage. The customer declined our offer for this partial warranty coverage. We understand the customer’s frustration, but we are not able to repair the customer’ vehicle outside of the warranty period for no charge.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: I went to this dealership looking to buy a used car. I had a loan approved and they refused to accept to work with the loan I had instead they worked with their lenders to get me into a used car. They never disclosed the APR interest rate and they never disclosed who the lender was. They sold me a used vehicle with a costly credit... I'm very dissatisfied with the whole buying process at this dealership and will make sure others know about it. They lied on multiple occassions.... they told me the vehicle had warranty, and it didn't. [redacted] lies and lies!!!! Do not buy from this dealer.Desired Settlement: I want them to take their car back.... I do not want to deal with the lender they chose for my loan. Be fair and stop lying to customers.

Business

Response:

Dear Revdex.com



We contacted [redacted] and explain to him why his unsolicited bank's approval was not acceptable for the vehicle price, payment requirements and circumstances, IE debt to loan ratio. We also did offered to take the car back and refund his money and unwind the deal. [redacted] stated to us that he did not want to return the vehicle. After explaining all of this to [redacted] he elected to keep the car and he called the lender and answered all the questions the lender required for the loan to be processed. But it should be noted that [redacted] did not return the last three phone calls we placed to him. We value good customer relations and the Revdex.com to help resolve these type of problems. In this case I think just a little bit more explanation to the customer was all it took and I believe him is a satisfied customer at this point.

President

Chrysler of Culpeper

Please consider the environment before printing this message.

Review: On December 6, 2014 I purchased a 2012 [redacted] from the listed location. While test driving, the sales representative, [redacted], assured me that the car was up to date on all service and manufacturer scheduled maintenance. At this time the mileage on the vehicle was approximately 42,000. On February 26, 2015 I took the vehicle in for a routine oil change as recommended by the sticker provided by the car dealership and was informed that the manufacture schedule maintenance was not up to date on the car, and never had been completed. The vehicle's oil change was serviced at [redacted] in Fairfax, Virginia. They informed me that the car's oil was dangerously dirty and the 30,000 mile scheduled maintenance was not complete as promised by the dealer, Chrysler of Culpepper. The Brake Fluid, Power Steering Fluid, Front Differential and Rear Differential all needed to be serviced. Upon hearing this information, I spoke with the Vice President of Chrysler of Culpepper and he rudely informed me that they "assumed that the service had been taken care of by the previous owner." He was not willing to own up to the promises made at the time of the purchase of the vehicle and even stated that "you can not prove that we said this service was taken care of."Desired Settlement: I would like for Chrysler of Culpepper to repair all services that should have been completed by the time of purchase of the vehicle. This includes changing the Power Steering Fluid, Brake Fluid, Front Differential, and Rear Differential.

Business

Response:

Reply from [redacted], Vice President of Chrysler of Culpeper:After reading about [redacted] experience thus far with her 2012 Jeep Wrangler, I can understand her concern. Before I address the issue of scheduled maintenance, I would like to address the conversation indicated at the end of the complaint. While I did speak with [redacted] and a gentleman with her on the day of purchase, I, the Vice President of the company, have not spoken with her since that day. I apologize if someone from our company did indeed inform [redacted] that they 'assumed that the service had been taken care of by the previous owner' and stated, 'you can not prove that we said this service was taken care of' in a "rud[e]" manner. That is not the attitude I expect my employee to exhibit.Regarding the heart of the matter, the 30,000 mile scheduled maintenance. When I first received this complaint, I could not recall a required or recommended maintenance service at 30,000 miles on the 2012 model of the Jeep Wrangler. I have since reviewed the [redacted] - 3.6L V6 Maintenance Schedule (NAFTA) and indeed there is no major services such as those indicated in the complaint (i.e. Brake Fluid Service, Power Steering Fluid Service, Front Differential and Rear Differential Services) due at the 30,000 mile interval or any time before [redacted]'s purchase. Some dealerships, in this case Farrish Jeep in Fairfax, Virginia, do offer these services to their customers however I want to ensure [redacted] that these services are not scheduled or required by the manufacture. It is very important that [redacted], and all my customers, feel happy with their purchases and safe in the vehicles they drive daily. If [redacted] would like to proceed with the optional services to her 2012 Jeep Wrangler that is fine and I know of no cases where these services will harm her vehicle but she should proceed understanding that they are not required to maintain her vehicle warranty from the manufacture. I have [redacted] a PDF document from the manufacture for [redacted] and the Revdex.com to review and confirm my statements.If I can be of any further assistance including this matter or any service/maintenance to her vehicle I hope [redacted] does not hesitate to contact me directly.

Do not use this dealership to have your car worked on or something simple as an oil change. They will tell you something else is wrong, when I had it checked by another reputable mechanic, there was nothing wrong with my car. Stay away !!

Review: Our [redacted] has a recall for the ignition switch. We called in June and were told we would be contacted when parts arrived. We were never contacted. I called last week and was told the parts were in and an appointment was scheduled for Wednesday Sept second. I received a call today stating they did not have the part and "If I tried to explain it more I will confuse you as much as I am confused."Desired Settlement: We need this repaired or a replacement if repair is not available. There have been accidents and deaths related to these recalls.

Business

Response:

Dear Revdex.comPlease let me apologize in advance for the inconvenience and confusion we have had in supplying Mr. [redacted] his recall part to repair his [redacted]. Chrysler has a very short supply of these recall parts and they only allow us to have one of these part in stock to premorm this recall repair for the next customer in line. We notified the previous customer ahead of Mr. [redacted] and gave him two weeks to come in and get the recall part installed. Once the two weeks had lapsed for the previous customer we called Mr. [redacted] to let him know his part was here in actuality that part was to be installed on Mr. [redacted] vehicle. The next day Mr. [redacted] called and said he had not heard from us and wanted to know the status of his recall part. We told him he was notified two weeks ago and did not respond so we assigned his part to the next customer in line, that being Mr. [redacted]. He indicated to us that he had not received any call from us and had been waiting also since June for his recall to be performed so we decided it was best to give the part back to Mr. [redacted] and keep Mr. [redacted] in the order he was in which was after Mr. [redacted]. With this short supply of parts we are certainly under a large construction to get these recalls completed. After Mr. [redacted] recall is done and files with the Chrysler's recall department, Chrysler should ship us another recall part and that part will be for Mr. [redacted]. We will notify him to bring his car in and we will perform the recall. Hopefully this would be in the next week to 10 days. Once again I would like to apologize for the contractions that we are under and the inconvenience that we have caused our customer.Thank you[redacted]

Consumer

Response:

Complaint number [redacted]. Went in today for an inspection and they were able to also resolve the recall/ complaint. [redacted]

I would absolutely not suggest using this dealership. I bought a vehicle here about two weeks ago, and was told I would not be able to drive it home. Instead, they would complete the "inspection" and then arranged for a salesman to drive it down and we could then exchange vehicles, as I traded in my old car. A week later, I noticed that the passenger window does not work from the passenger seat, nor did they include the rear passenger side floormat. Due to a family emergency, it was another week before I could contact the dealership to see how the problems would be resolved. I was told that this wasn't something that they normally fixed, but they would "try their best" to get it resolved. Apparently, their resolution was to require me drive back to Culpeper (2.5 hours each way), so they could then drive my vehicle to Charlottesville, and then drive the vehicle back to Culpeper for me to pick it up. When I asked why the defect wasn't noticed and informed them that due to my work schedule that wouldn't be feasible, the "service manager" got a huge attitude with me, and told me that was the best they could do. This is after he told me it was possible they would be able to fix it in Richmond. They never addressed the fact that they sent me home without a full set of floormats. I bought the car less than a month ago. I used this dealership because I thought they would be honest and helpful, not thinking I would be paying for repairs on something that should have been fixed before I was able to take possession of the vehicle. This place is a subpar excuse for a dealership, and I should have noticed while there by the lack of other buyers.