Chrysler World, Inc.

We took the Commander in on trade on 11/5/16. We inspected the vehicle on 11/and determined there were some repairs that needed to be completed. Mr***l came in on 11/and since we had completed the safety portion of the inspection, he was allowed to test drive the
vehicle. During the test drive there were some things that still needed to be repaired. Tire light was on so we replaced the left front sensor which at the time, repaired the tire light issue. According to our salesperson, Mr***l made mention of the exhaust leak when test driving, so there should not have been any surprise when that was disclosed on the buyers guide. Shortly after the purchase, the 4xlight came back on and we were able to determine the issue. We repaired the vehicle under warranty at no cost to Mr***l. Mr***l then chose to take his vehicle to a different repair facility for tires. While there, the other facility’s opinion was that some other parts needed to be replaced. When Mr***l called us, we stated that we would take a look at his vehicle at no charge to him. We even offered to pick the vehicle up for him. When the vehicle is repaired at our facility, we have control over the costs. He declined and stated he wanted his vehicle repaired at the other facility, which is his right. We decline to participate in the cost of the repairs at another facility when we were not given the opportunity to diagnose the repairs. Peter ***General Manager/PartnerChrysler World Inc.Direct 920-826-4180Phone 920-826-4141Fax 920-826-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This business is being incredibly dishonestThe vehicle has been in the shop timesOne of the times we drove the vehicle up there and drove their loaner back (I believe that was second time which was in January)The vehicle is outside of warranty, however we called them during warranty and they could not pick up the vehicle until October 2ndWe received the vehicle back and then went on vacationWe returned from vacation October 16thI do not remember the exact date but it was a few days after that my fiancé called Chrysler World requesting a callback because they had not fixed the issueWe continued to called them and reach out via online inquiries and no responseFinally in November I spoke with someone and they arranged a pickup for the earliest they could which was December 4thSo Chrysler World is correct that the vehicle was not seen till December due to their negligence and lack of fixing it the first time when it was under warrantyOn top of that the vehicle was returned to us in worst shape than when then when they had picked it up on December 4th(Also, please note the business offered to pick up the vehicle every time)When they returned the vehicle on December 8th, my fiancé went out to start the carWhen he started the vehicle, the windshield wipers started going off at a high paceThey do not turn off unless the vehicle is offSo not only is Chrysler World not repairing defects the would've been covered under warranty if they had promptly responded, they are also tampering with our vehicle to the point we do not think it is safe to driveHow can they expect a customer to drive a vehicle that clearly has an electrical issue after they were just working on the electrics of the vehicleThey made our vehicle un drivable which has led us to only have one working vehicleThis has caused us to miss important events, has made us late for work, has resulted in an increased mileage on a lease all which add up to more dollars on our endOn top of that, before we went to the Revdex.com the business lied to us several times about what they would do to work with usThey even hung up on the phone on my fiancéOur reviews are to warn other customers because this is incredibly wrong what the business has done and I honestly do not want to see another consumer in this situationPlease call me if you need more detailsThank you!
Regards,
*** ***

After reviewing Mr***l’s latest response, we have not changed our position. Had the vehicle been brought to our location, a certified Jeep dealership, we would have considered helping the customer with the repairs. We were not given that opportunity as the customer chose to have it repaired somewhere else. We will not participate in any of the costs and we feel that any further communication on this matter should cease as it doesn’t appear we will come to an agreement. Thank you. Peter ***General Manager/PartnerChrysler World Inc.Direct 920-826-4180Phone 920-826-4141Fax 920-826-

Customer purchased vehicle in September of 2016. First visit for service that I see in our records is in January of for a problem with the air ride. We replaced a compressor at no cost to the customer under warranty. Next visit wasn’t until October of for the push button
start not working. We replaced the key fobik at no cost to the customer under warranty. Unfortunately, that fix didn’t work and the customer came back with the same issue in December of 2017. Now the vehicle is out of warranty so we covered the cost of the module for the push start button. So, according to our records, that is three visits. Customer was given a vehicle to drive at no cost other than fuel during the repairs. We did pick up the vehicle even though it is quite a distance away, which we don’t mind. The vehicle was purchased with miles and now has approximately miles. I apologize if we gave the customer the impression that nothing would go wrong with the vehicle, but a vehicle with miles will have problems occasionally. We would be willing to look at trading the customer out of the vehicle, but the customer would need to stop making disparaging comments about us on social media if the customer wants us to work with them. Peter MuellerGeneral Manager/PartnerChrysler World Inc.Direct 920-826-4180Phone 920-826-4141Fax 920-826-

Customer has been reimbursed $100 towards citation.  That was the agreement that was agreed upon. [redacted]
General Manager/Managing PartnerChrysler World Inc./All World Ford Inc.Direct 920-826-4180Cell 920-655-0461Phone 920-826-4141Fax 920-826-4142

The vehicle in question, according to our records, was purchased by [redacted].  At time of delivery, Ms. [redacted] signed three separate forms that disclosed this vehicle was a manufacturer buy back.  One form is required by the state of Wisconsin, another required by the manufacturer, and a...

third form is an internal form so that we are confident that the purchaser is well aware of what they are purchasing.  We would be willing to appraise the vehicle and offer a current value purchase price if they want to sell the vehicle.  Or we would be willing to take that vehicle in on trade if there is a different vehicle here they would like to purchase.  We would not be willing to pay the amounts that the customer is asking for.  [redacted]
General Manager/PartnerChrysler World Inc.Direct 920-826-4180Phone 920-826-4141Fax 920-826-4142

The customer called us and asked us to purchase her vehicle.  We offered her, what we felt was above average price.  She did not accept the offer as it didn’t completely pay off her vehicle.  Customer accumulated a high amount of miles on the vehicle in the one year that she owned...

it.  That has an effect on the value of the vehicle.  We have been in contact with the customer and she is currently trying to trade in the vehicle on a new one.  We are working on the details at this time. [redacted]
General Manager/PartnerChrysler World Inc.Direct 920-826-4180Phone 920-826-4141Fax 920-826-4142

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Adam [redacted]l

We received the complaint dated December 2nd of 2016.  The vehicle in question does have transmission issues that are covered under an extended Ford manufacturer warranty.  We have taken the vehicle to a local ford dealership for repair as we are not able to complete these repairs...

under the ford factory warranty.  Unfortunately, we were informed recently that the parts needed for the repair are on back order with no date given as when parts will be available.  The local dealership has ten customers of their own that are waiting for the same part, so it is a known problem among ford dealerships according to information we have been given.  We understand that Ms. [redacted] is paying $300 per month for a car that she isn’t driving, however, we have supplied her with a vehicle that she is not paying rent for.  We understand the frustration this can cause a customer, but there really isn’t anything we can do if the parts are not available.  I would be willing to take a look at Ms. [redacted] trading her car in if she wants to give us another chance.  She can contact me at the number below and I will see what I can do. [redacted]
General Manager/PartnerChrysler World Inc.Direct 920-826-4180Phone 920-826-4141Fax 920-826-4142

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer called us and asked us to purchase her vehicle.  We offered her, what we felt was above average price.  She did not accept the offer as it didn’t completely pay off her vehicle.  Customer accumulated a high amount of miles on the vehicle in the one year that she...

owned it.  That has an effect on the value of the vehicle.  We have been in contact with the customer and she is currently trying to trade in the vehicle on a new one.  We are working on the details at this time.
 
[redacted]
General Manager/Partner
Chrysler World Inc.
Direct 920-826-4180
Phone 920-826-4141
Fax 920-826-4142

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] I rejected your offer because I feel it is crysler worlds responsibility to buy my car back because chrysler world failed to inform me that this vehicle had structural damage when I bought it. You did not offer more than any value - instant trade in offer was more than what you offered! I put alot of miles on the vehicle because ive been trying to trade it in or sell it for the last year and I cant because of this structual damage. You say chrysler world didnt know about the structual damage but if it was inspected by Chrysler World before it was sold to me like you say it was - it would have been noticed. I feel it is Chrysler Worlds responsibility to pay off this car - I also would like my down payment back so I can purchase another vehicle. My next step will be An attorney. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]