CHSS LLC

Initial Business Response / [redacted] (1000, 6, 2017/12/15) */ In response to the allegations against my company., we are a twenty four hour businessOur office hours are Monday thru Thursday AM to PMFridays hours are AM to PM Any calls made after hours our telephone answer system picks upThe first option is for system helpIf that option is chosen you will be connected to our hour central station operator that can assist you and log messages We have checked our voice logs and service logs for February and have found no messages left from ***If the accuser [redacted] only called once in months she was not trying very hard to get a hold of usI have attached all invoices from February to November I also have attached the credit memos that were issued in June for a total of $ It was ***s responsibility to have her phone line checked and to make sure the alarm worked when the phone company was there It appears that Miss [redacted] wants us to service her account for freeIt clearly states on her contract that the alarm equipment is hers and that all service is time and material Miss [redacted] has a contract with out company and she has breached it We have never received any written notification from her with intent to cancel her serviceIf she can provide it ( email text message or certified letter) hat was sent before November 16, she should do it( paragraph of contract XXXXX) I have turned this matter over to our attorney and we will be seeking damages for the breach of contract and past due monies owed Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Based on this response, it appears that CHSS does not want to negotiate in good faith on this complaintInstead, they prefer litigation, which is disappointingWith most businesses, one can make a call to end service, but with this company, it appears you need to send a formal letter? I have kept copies of all my invoices, and I never received one with a credit for $85, as indicated on the PDF invoice they attachedThe $credit is for an $bill for a service visit, and I never received the bill for that service visit! I was not aware that any credit had been issuedAs per changing my phone line - I did contact CHSS and left a voice mail, asking them to check the lineDid not receive a response This is not acceptable, the company has not been upfront with me regarding outages of service, does not answer the phone or reply to voicemail, has not offered a refund for months without service, and did not end my contract when askedAlso, the proprietor has been very unprofessional in his dealings with me; raising his voice and arguing over the phone is not a good way to be dealing with customers I do not feel I am responsible for the months I did not have service, and the period after I asked to end the serviceAs stated before, I am willing to pay for the installation of the new motion detectors ($192)As CHSS indicates that they want to litigate, I am not sure what Revdex.com can do as a next step Final Business Response / [redacted] (4000, 11, 2017/12/18) */ I have nothing more to say about this disputeWhen people can't settle something they go to court [redacted] has received a creditand just wants to get out of paying her bill

Initial Business Response /* (1000, 6, 2017/12/15) */
In response to the allegations against my company., we are a twenty four hour business. Our office hours are Monday thru Thursday 6 AM to 3 PM. Fridays hours are 7 AM to 12 PM
Any calls made after hours our telephone answer system picks up. The...

first option is for system help. If that option is chosen you will be connected to our 24 hour central station operator that can assist you and log messages We have checked our voice logs and service logs for February and have found no messages left from [redacted]. If the accuser [redacted] only called once in 3 months she was not trying very hard to get a hold of us. I have attached all invoices from February 2017 to November 2017. I also have attached the credit memos that were issued in June for a total of $105.00.
It was [redacted]s responsibility to have her phone line checked and to make sure the alarm worked when the phone company was there
It appears that Miss [redacted] wants us to service her account for free. It clearly states on her contract that the alarm equipment is hers and that all service is time and material.
Miss [redacted] has a contract with out company and she has breached it We have never received any written notification from her with intent to cancel her service. If she can provide it ( email text message or certified letter) hat was sent before November 16, 2017 she should do it. ( paragraph 10 of contract XXXXX)
I have turned this matter over to our attorney and we will be seeking damages for the breach of contract and past due monies owed
Initial Consumer Rebuttal /* (3000, 8, 2017/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Based on this response, it appears that CHSS does not want to negotiate in good faith on this complaint. Instead, they prefer litigation, which is disappointing. With most businesses, one can make a call to end service, but with this company, it appears you need to send a formal letter? I have kept copies of all my invoices, and I never received one with a credit for $85, as indicated on the PDF invoice they attached. The $85 credit is for an $85 bill for a service visit, and I never received the bill for that service visit! I was not aware that any credit had been issued. As per changing my phone line - I did contact CHSS and left a voice mail, asking them to check the line. Did not receive a response.
This is not acceptable, the company has not been upfront with me regarding outages of service, does not answer the phone or reply to voicemail, has not offered a refund for months without service, and did not end my contract when asked. Also, the proprietor has been very unprofessional in his dealings with me; raising his voice and arguing over the phone is not a good way to be dealing with customers.
I do not feel I am responsible for the months I did not have service, and the period after I asked to end the service. As stated before, I am willing to pay for the installation of the new motion detectors ($192). As CHSS indicates that they want to litigate, I am not sure what Revdex.com can do as a next step.
Final Business Response /* (4000, 11, 2017/12/18) */
I have nothing more to say about this dispute. When people can't settle something they go to court. [redacted] has received a credit. and just wants to get out of paying her bill