Chubby Chico Charms, LLC

We have finally received the product, and we love it! However we were told the order was shipped the week prior .The communication is horrendousThat is all that needs to happen; let your customers know the TRUE status of the ordersDon’t tell them what you think theywant to hearThey will be much more understanding to the fact that it takes alittle time to put the product together As I would have if I had known! Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Hello, I would be happy to assist you and I am sorry to hear of your dissatisfactionI will speak with our team of customer service reps and handle the matterI can address the exchange issue, the splash of color is only available in one size which may be why the rep was unable to issue the exchangeI have issued a full refund in the amount of $and I do truly hope that is this resolve the matter

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] Iwas never offered insurance that is another lie from this company When I told them I would complain to the Revdex.com and let my family and friends know they operate they said that was a threat and I would be hearing from their attorney, This business opereates poorly and I feel something should be done about this

There is no cover up hereAll the tracking information is belowThe order was scanned many times by [redacted] and the address is correctReturn Address: [redacted] ChubbyChicoCharms.com [redacted] , RI [redacted] Delivery Address: [redacted] , MD [redacted] Cost Code: Print Date: November 19, - 12:51:Mail Date: November 19, User: [redacted] Weight: lbs oz Refund Type: E-refund Insurance ID: N/APrinted Msg: Class/Service:First Class ®$1.93Special Services: [redacted] TrackingInsurance:N/A Total Cost: $1.93Tracking: [redacted] LocationDateLocal TimeDescription [redacted] , MD, ***, USNovember 22, 201416:15:00DELIVERED IN/AT MAILBOX [redacted] , MD, ***, USNovember 22, 201409:37:00OUT FOR DELIVERY [redacted] , MD, ***, USNovember 22, 201409:27:00SORTING/PROCESSING COMPLETE [redacted] , MD, ***, USNovember 22, 201406:30:00ARRIVAL AT [redacted] , MD, ***, USNovember 22, 201401:59:00PROCESSED THROUGH [redacted] SORT FACILITY [redacted] , RI, ***, USNovember 20, 201422:30:00DEPART [redacted] SORT FACILITY [redacted] , RI, ***, USNovember 20, 201421:18:00PROCESSED THROUGH [redacted] SORT FACILITY [redacted] , RI, ***, USNovember 20, 201420:03:00ORIGIN ACCEPTANCENORTH [redacted] , RI, ***, USNovember 19, 201417:00:00PRE-SHIPMENT INFO SENT TO [redacted] , USNovember 19, 201412:51:00Electronic Notification

We have record that the order was shipped and scanned as delivered by ***Our polices clearly state that if the tracking info is confirmed delivered and the custom did not select insurance then there is no further action that we can takeThe customer opted out of the insurance option and [redacted] did scan and confirm that the address was delivered to the correct address.Tracking: [redacted] LocationDateLocal TimeDescription [redacted] , NC, ***, USNovember 26, 201413:21:00DELIVERED IN/AT MAILBOX [redacted] , NC, ***, USNovember 26, 201408:06:00ARRIVAL AT [redacted] , NC, ***, USNovember 26, 201405:40:00DEPART [redacted] SORT FACILITY [redacted] , NC, ***, USNovember 26, 201405:12:00PROCESSED THROUGH [redacted] SORT FACILITY [redacted] , RI, ***, USNovember 24, 201423:44:00DEPART [redacted] SORT FACILITY [redacted] , RI, ***, USNovember 24, 201422:39:00PROCESSED THROUGH [redacted] SORT FACILITY [redacted] , RI, ***, USNovember 24, 201422:37:00PROCESSED THROUGH [redacted] SORT FACILITY [redacted] , RI, ***, USNovember 24, 201421:39:00ACCEPTED AT [redacted] FACILITY [redacted] , RI, ***, USNovember 24, 201421:24:00ORIGIN ACCEPTANCE [redacted] , RI, ***, USNovember 24, 201421:22:00ORIGIN ACCEPTANCE [redacted] , RI, ***, USNovember 24, 201417:00:00PRE-SHIPMENT INFO SENT TO [redacted] , USNovember 24, 201416:49:00Electronic Notification

Hello, We did provide a tracking number and did state that the order would be delivered by Friday, 7/I am sorry but these items are hand casted and assembled and do require time to do so

Insurance is a option at the time of check outIt is a box that can be clicked during the check out processThis is a standard option on our website

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
[There was never no mention about insurance until now. I think my package was never shipped or shipped to the wrong address. You would have thought with all phone calls I made that would have been mentioned. Even Jessie who works works there emailed me it was cancelled and then the next day it ships?? I think someone is covering up something.]
Regards,
*** ***
%

We have record that the order was shipped and scanned as delivered by ***Our polices clearly state that if the tracking info is confirmed delivered and the custom did not select insurance then there is no further action that we can takeThe customer opted out of the insurance option and *** did
scan and confirm that the address was delivered to the correct address.Tracking:*** LocationDateLocal TimeDescription*** ***, MD, ***, USNovember 17, 201413:37:00DELIVERED IN/AT MAILBOX*** ***, MD, ***, USNovember 17, ***:28:00SORTING/PROCESSING COMPLETE*** ***, MD, ***, USNovember 17, 201404:06:00ARRIVAL AT *** ***, MD, 20790, USNovember 16, ***:43:00PROCESSED THROUGH *** SORT FACILITY***, MA, ***, USNovember 16, 201404:54:00DEPART *** SORT FACILITY***, MA, ***, USNovember 16, 201402:36:00PROCESSED THROUGH *** SORT FACILITY*** ***, RI, ***, USNovember 16, 201401:21:00ORIGIN ACCEPTANCE*** ***, RI, ***, USNovember 13, 201417:00:00PRE-SHIPMENT INFO SENT TO ***, USNovember 13, 201414:32:00Electronic Notification

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

We have finally received the product, and we love it! However we were told the order was shipped the...

week prior….The communication is horrendous. That is all that needs to happen; let your customers know the TRUE status of the orders. Don’t tell them what you think theywant to hear. They will be much more understanding to the fact that it takes alittle time to put the product together.  As I would have if I had known!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

There is no cover up here. All the tracking information is below. The order was scanned many times by [redacted] and the address is correct. Return Address: [redacted]ChubbyChicoCharms.com[redacted], RI [redacted]Delivery Address:              [redacted], MD [redacted]Cost Code: Print Date: November 19, 2014 - 12:51:24 Mail Date: November 19, 2014 User: [redacted]       Weight: 0 lbs 3 oz Refund Type: E-refund Insurance ID: N/APrinted Msg: Class/Service:First Class ®$1.93Special Services:[redacted] TrackingInsurance:N/A Total Cost: $1.93Tracking:[redacted] LocationDateLocal TimeDescription[redacted], MD, [redacted], USNovember 22, 201416:15:00DELIVERED IN/AT MAILBOX[redacted], MD, [redacted], USNovember 22, 201409:37:00OUT FOR DELIVERY[redacted], MD, [redacted], USNovember 22, 201409:27:00SORTING/PROCESSING COMPLETE[redacted], MD, [redacted], USNovember 22, 201406:30:00ARRIVAL AT [redacted], MD, [redacted], USNovember 22, 201401:59:00PROCESSED THROUGH [redacted] SORT FACILITY[redacted], RI, [redacted], USNovember 20, 201422:30:00DEPART [redacted] SORT FACILITY[redacted], RI, [redacted], USNovember 20, 201421:18:00PROCESSED THROUGH [redacted] SORT FACILITY[redacted], RI, [redacted], USNovember 20, 201420:03:00ORIGIN ACCEPTANCENORTH [redacted], RI, [redacted], USNovember 19, 201417:00:00PRE-SHIPMENT INFO SENT TO [redacted], USNovember 19, 201412:51:00Electronic Notification

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments belowRegards,
[redacted]
 Iwas never offered insurance that is another lie from this company.   When I told them I would complain to the Revdex.com and let my family and friends know they operate they said that was  a threat and I would be hearing from their attorney,  This business opereates poorly and I feel something should be done about this.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have taken record of [redacted]'s order issue and have completed a refund for the full amount. We have issued a refund for the entire order with shipping. While I will look into the returned items and reason for the return we felt that it would be best to issue the full refund at this time. If you...

have any questions please feel free to email. Thank you.

We have record that the order was shipped and scanned as delivered by [redacted]. Our polices clearly state that if the tracking info is confirmed delivered and the custom did not select insurance then there is no further action that we can take. The customer opted out of the insurance option and [redacted] did...

scan and confirm that the address was delivered to the correct address.Tracking:[redacted] LocationDateLocal TimeDescription [redacted], NC, [redacted], USNovember 26, 201413:21:00DELIVERED IN/AT MAILBOX[redacted], NC, [redacted], USNovember 26, 201408:06:00ARRIVAL AT [redacted], NC, [redacted], USNovember 26, 201405:40:00DEPART [redacted] SORT FACILITY[redacted], NC, [redacted], USNovember 26, 201405:12:00PROCESSED THROUGH [redacted] SORT FACILITY[redacted], RI, [redacted], USNovember 24, 201423:44:00DEPART [redacted] SORT FACILITY[redacted], RI, [redacted], USNovember 24, 201422:39:00PROCESSED THROUGH [redacted] SORT FACILITY[redacted], RI, [redacted], USNovember 24, 201422:37:00PROCESSED THROUGH [redacted] SORT FACILITY[redacted], RI, [redacted], USNovember 24, 201421:39:00ACCEPTED AT [redacted] FACILITY[redacted], RI, [redacted], USNovember 24, 201421:24:00ORIGIN ACCEPTANCE[redacted], RI, [redacted], USNovember 24, 201421:22:00ORIGIN ACCEPTANCE[redacted], RI, [redacted], USNovember 24, 201417:00:00PRE-SHIPMENT INFO SENT TO [redacted], USNovember 24, 201416:49:00Electronic Notification

Hello,   I would be happy to assist you and I am sorry to hear of your dissatisfaction. I will speak with our team of customer service reps and handle the matter. I can address the exchange issue, the splash of color is only available in one size which may be why the rep was unable to...

issue the exchange. I have issued a full refund in the amount of $24.99 and I do truly hope that is this resolve the matter.