Chuck E Cheese Restaurant

Dear *** ***
We are in receipt of your letter dated March 27, regarding the complaint referenced aboveOur investigation indicates that the child was unintentionally struck by a box held by one of our employees during her birthday celebrationThe guest was given a discount
on her party at the time and apologies were given by both the employee and the managerThe guest continued her visit at the facility until well after the birthday party had endedThe guest indicated that no medical attention was sought by her for her child's injuriesAs a gesture of good will, we are willing to refund the guest the $she requests in exchange for a full and final release of all claims.She may contact me at ###-###-#### at her convenienceVery truly yours,
Lisa M***
SrGL Claims Administrator

We had a birthday party for my daughter at the L[redacted], MD location earlier this year, but after what all of us went through it was worth writing a review. I wanted to warn people. We really liked our hostess, but they overbooked the number of birthday parties that day, so it was very crowded and really unfair because we are all paying to have a party in a good environment not in a place that is just trying to get as many people they can stuff in the building. I know for a fact they overbooked because a few people in our group complained and that's what they were told all of us. The other big thing was that our family and two other families in our group caught a horrendous fecal stomach bug from there. This was the only place that all of us went to. We were throwing up every 10 minutes and in the bathroom, which was a 48 hour thing, but each of our family members caught it one after the other. We had to call off work and it was the worst thing we'd ever experienced. Needless to say this place has major sanitary issues. Definitely beware at this location! And I won't be planning anymore birthday parties there!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We had a birthday party for my daughter at the L[redacted], MD location earlier this year, but after what all of us went through it was worth writing a review. I wanted to warn people. We really liked our hostess, but they overbooked the number of birthday parties that day, so it was very crowded and really unfair because we are all paying to have a party in a good environment not in a place that is just trying to get as many people they can stuff in the building. I know for a fact they overbooked because a few people in our group complained and that's what they were told all of us. The other big thing was that our family and two other families in our group caught a horrendous fecal stomach bug from there. This was the only place that all of us went to. We were throwing up every 10 minutes and in the bathroom, which was a 48 hour thing, but each of our family members caught it one after the other. We had to call off work and it was the worst thing we'd ever experienced. Needless to say this place has major sanitary issues. Definitely beware at this location! And I won't be planning anymore birthday parties there!