Chuck Mock Total Home Improvements

Chuck Mock's company was hired, at great expense, to remove, repair, and paint our popcorn ceilings; to skim coat the hall wallpaper and paint it; to paint the walls, closets, trim, and plantation shutters throughout the entire house excluding only the bathroom vanities and the inside of a built-in cabinet. Holes were to be filled in and sanding done where needed to ensure smooth finishes. Mr. [redacted] assured us that he would be on the job everyday. He told us he did not use the type of paint we wanted used; that what he used was just as good and two coats would be sufficient. He also told us that he did not need to use oil base paint on the trim because a paint was now available that would stick to the oil base paint without a problem.

The ceilings were done well. Mr. [redacted] was present when we checked up on the job. We were satisfied with ceilings. However, Mr. [redacted] was rarely present for the rest of the job. Most of the painting was left to a teenager with little experience and the paint job looks very amateurish. There are places where holes were not filled in, sanding was not done on rough places, drips were not removed or sanded off and repainted, not enough paint was on the roller to properly coat the walls. In order for the trim paint to properly adhere to the old paint the old trim needed to be sanded before painting. This was not done. When my wife checked the trim, she noticed that it was rough. She brought this to the attention of the workers and a bit of sanding seemed to have been done in some places, but nothing was redone. The paint is not of the quality we were expecting and looks cheap, plus with not enough being used, it just looks like a poor paint job.

One of the workers, [redacted], was outstanding, and a tremendous help with other problems that came to light as the job progressed. However, even he could not make up for the lack of prep work (sanding, taping, skimming) and the poor quality of paint.

The result is: our ceilings look beautiful; the walls look like cheap paint and inexperienced workers did it; the paint is peeling off the trim if we bump into it or brush up against it. The trim paint will need to be sanded and repainted.

This is a very bad company.[redacted] I can tell anyone that is hiring [redacted] to paint. Don't do it. You will REGRET IT!