Revdex.com- This is in regards to Mr. [redacted] complaint submitted to Revdex.com. Mr. [redacted] has accused this dealership of breaking or damaging parts of his vehicles that were pre-existing. After obliging and fixing minor items he claimed we caused, his list grew to other items that were never...
part of the scope or area of our work. After explaining to Mr. [redacted] that we would not fix any further items for free, he drove off with one of our company vehicles and refused to return the vehicle for 2 days, at which point we discussed involving the police with Mr. [redacted]. to retrieve our “borrowed” vehicle. Throughout this process he has used vulgar language on the phone and in person with females at our company, and threatened to go run around screaming in our showroom if we didn’t fix issues with his vehicle for free. As far as Mr. [redacted] claim on work not done, everything listed on the official bill was completed by this dealership and confirmed at all staff levels. Due to Mr. [redacted] unruly behavior and continued unwarranted threats, we have asked Mr. [redacted] to please contact [redacted] directly, where he can file a complaint and start arbitration, and be provided another dealership to work with. We will provide [redacted] with any information they need, but due to reasons listed above, we are unable to work with him further.Chuck Nash Auto Group has been serving central Texas for over 40 years and couldn’t do so without outstanding quality work and customer service. We have gone above and beyond to make things right with Mr. [redacted], but has continued to try and take advantage of us by using threats of bad online reviews and screaming inside of our store. We stand by our word that we always fix issues when they are our fault, and because of that have one of the highest ratings in the region. We truly hate that this situation exists, and hope Mr. [redacted] can find the solution he is seeking with [redacted], or another dealership. We wish him the best-
Complaint: [redacted]
I am rejecting this response because:
I have pictures of the damage. Receipts from the supposed repairs! A written letter in your head maintenance [redacted] admitting to the damage caused...HELLO???! second and most importantly I'm not looking for a "free" repair as you conveniently expressed...I'm upset because I was promised a new lower dash section because your mechanic tore it from my dash. He also dropped my grille guard on my truck denting both fenders. [redacted] PROMISED he would get a new plastic trim. It's in the BILL but NOT installed in my truck they merely counter bent the dash to fit but only warped it. Also my steering wheel trim was not replaced but again it's on the BILL!!!! I'm not looking for a freebie ...I make my own money working 40+ hours a week and still owe 3 more years on the truck and now I get to drive around staring at the damage that your careless mechanics caused CONFIRMED by your head guy [redacted] in writing! I want what you BILLED me! I want what was agreed upon. I was very civil with y'all as you trashed my truck over 4 weeks!!!! To change a lightbulb and replace plastic trim omg! And you have the nerve to complain about me using a loaner two days longer after I waited 4 weeks?!? Sorry I didn't drop everything! I have a life! Yes I did leave a bad review....duh?!? And I'm taking every legal action against y'all FOREVER until you fix my 50$ dash!
Regards,
[redacted]God blessP.s. I have a crummy phone with a bad camera but my girlfriend's apple phone takes beautiful pictures in high definition... I took all the pictures on her phone and if you call me a liar again I'll download them and send them. Also will add them to [redacted] reviews. SIGNED BY [redacted]! with pictures of damage still there and the bill y'all gave me showing work was done.
Revdex.com- This is in regards to Mr. [redacted] complaint submitted to Revdex.com. Mr. [redacted] has accused this dealership of breaking or damaging parts of his vehicles that were pre-existing. After obliging and fixing minor items he claimed we caused, his list grew to other items that were never...
part of the scope or area of our work. After explaining to Mr. [redacted] that we would not fix any further items for free, he drove off with one of our company vehicles and refused to return the vehicle for 2 days, at which point we discussed involving the police with Mr. [redacted]. to retrieve our “borrowed” vehicle. Throughout this process he has used vulgar language on the phone and in person with females at our company, and threatened to go run around screaming in our showroom if we didn’t fix issues with his vehicle for free. As far as Mr. [redacted] claim on work not done, everything listed on the official bill was completed by this dealership and confirmed at all staff levels. Due to Mr. [redacted] unruly behavior and continued unwarranted threats, we have asked Mr. [redacted] to please contact [redacted] directly, where he can file a complaint and start arbitration, and be provided another dealership to work with. We will provide [redacted] with any information they need, but due to reasons listed above, we are unable to work with him further.Chuck Nash Auto Group has been serving central Texas for over 40 years and couldn’t do so without outstanding quality work and customer service. We have gone above and beyond to make things right with Mr. [redacted], but has continued to try and take advantage of us by using threats of bad online reviews and screaming inside of our store. We stand by our word that we always fix issues when they are our fault, and because of that have one of the highest ratings in the region. We truly hate that this situation exists, and hope Mr. [redacted] can find the solution he is seeking with [redacted], or another dealership. We wish him the best-
Complaint: [redacted]
I am rejecting this response because:
I have pictures of the damage. Receipts from the supposed repairs! A written letter in your head maintenance [redacted] admitting to the damage caused...HELLO???! second and most importantly I'm not looking for a "free" repair as you conveniently expressed...I'm upset because I was promised a new lower dash section because your mechanic tore it from my dash. He also dropped my grille guard on my truck denting both fenders. [redacted] PROMISED he would get a new plastic trim. It's in the BILL but NOT installed in my truck they merely counter bent the dash to fit but only warped it. Also my steering wheel trim was not replaced but again it's on the BILL!!!! I'm not looking for a freebie ...I make my own money working 40+ hours a week and still owe 3 more years on the truck and now I get to drive around staring at the damage that your careless mechanics caused CONFIRMED by your head guy [redacted] in writing! I want what you BILLED me! I want what was agreed upon. I was very civil with y'all as you trashed my truck over 4 weeks!!!! To change a lightbulb and replace plastic trim omg! And you have the nerve to complain about me using a loaner two days longer after I waited 4 weeks?!? Sorry I didn't drop everything! I have a life! Yes I did leave a bad review....duh?!? And I'm taking every legal action against y'all FOREVER until you fix my 50$ dash!
Regards,
[redacted]God blessP.s. I have a crummy phone with a bad camera but my girlfriend's apple phone takes beautiful pictures in high definition... I took all the pictures on her phone and if you call me a liar again I'll download them and send them. Also will add them to [redacted] reviews. SIGNED BY [redacted]! with pictures of damage still there and the bill y'all gave me showing work was done.