Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am very unsatisfied with the company follow upI feel taken advantage of, that because of my income status I am judged as lesser than
Thank you for forwarding the customers reply relative to case number #***, however no material facts have changed and we stand ready to honor the offers we've presented previously but cannot offer any additional remedies
I am in receipt of this customer's complaint concerning the repairs performed on her [redacted]. We take great pains to "fix it right the first time", and while I'm sorry the customer feels her vehicle...
was not repaired properly, I can assure you that we performed proper repairs per the work designated on the repair order. We do not feel that there is any misdiagnosis involved on our part, nor do we feel that the work we preformed was incorrect. I would also like to point out that the vehicle is 9 years old and has in excess of 75,000 miles on it.
On September 10, 2013 we serviced this customer's vehicle [repair invoice #[redacted]]. Our technician performed an oil and filter change, and as is our standard practice, performed a visual multipoint inspection of the vehicle. During the inspection the technician noticed that the front sway bar links were bad (a possible safety concern] and there was excessive play in the intermediate steering shaft. It has been our experience that sway bar links and intermediate steering shaft repairs are somewhat common on this type and age of vehicle. Our service advisor reviewed the work that was done with the customer and Quoted the cost to repair these two items. This is noted on repair invoice #[redacted]. The customer declined the work to be done at that time.
On December 11, 2013 the customer requested replacement of both front stabilizer links and also replacement of the intermediate steering shaft. This is noted on repair order # [redacted]. We performed the repairs per the customer's request.
On December 19, 2013 the customer approached our service Department and stated the steering feels tight at times and also that the steering makes a jingle noise at times while driving. This is noted on repair invoice #[redacted]. Our technician test drove the vehicle and performed diagnosis per GM specifications. The diagnostic computer scan revealed code P0545 a torque input issue, and code P0460 a steering position issue. The recommended repair for these issues is to replace the steering column. This is noted on repair invoice #[redacted], along with a quote of $646.68 to perform the repairs. We performed the di agnostics at no charge to the customer as noted on the repair order.
We find sometimes with car repairs there are more issues then appears on the surface, and once one area is improved the weaknesses of an adjoining area may surface. This is especially true as vehicles age and the wear and tear of road miles takes its toll. Please also note that the customer requested the sway bar links and the steering intermediate shaft be replaced over 3 months after we made her aware of these issues.
We do not feel that we are responsible for any type of refund or reimbursement. We will replace the steering column if the customer desires, at a cost of$646.68 plus tax. This cost includes parts and labor.
An appointment for the repairs would be necessary for scheduling in our shop, and we would have to order the steering column as it is not a normal stocking item.
In closing, I would like to reiterate that all repairs and work were properly disclosed to the customer, performed properly, and warranted for 12 months or 12,000 miles. We stand prepared to perform the steering column replacement for the customer at the cost quoted should she decide to have the repairs performed in our shop.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am very unsatisfied with the company follow upI feel taken advantage of, that because of my income status I am judged as lesser than
Thank you for forwarding the customers reply relative to case number #***, however no material facts have changed and we stand ready to honor the offers we've presented previously but cannot offer any additional remedies
I am in receipt of this customer's complaint concerning the repairs performed on her [redacted]. We take great pains to "fix it right the first time", and while I'm sorry the customer feels her vehicle...
was not repaired properly, I can assure you that we performed proper repairs per the work designated on the repair order. We do not feel that there is any misdiagnosis involved on our part, nor do we feel that the work we preformed was incorrect. I would also like to point out that the vehicle is 9 years old and has in excess of 75,000 miles on it.
On September 10, 2013 we serviced this customer's vehicle [repair invoice #[redacted]]. Our technician performed an oil and filter change, and as is our standard practice, performed a visual multipoint inspection of the vehicle. During the inspection the technician noticed that the front sway bar links were bad (a possible safety concern] and there was excessive play in the intermediate steering shaft. It has been our experience that sway bar links and intermediate steering shaft repairs are somewhat common on this type and age of vehicle. Our service advisor reviewed the work that was done with the customer and Quoted the cost to repair these two items. This is noted on repair invoice #[redacted]. The customer declined the work to be done at that time.
On December 11, 2013 the customer requested replacement of both front stabilizer links and also replacement of the intermediate steering shaft. This is noted on repair order # [redacted]. We performed the repairs per the customer's request.
On December 19, 2013 the customer approached our service Department and stated the steering feels tight at times and also that the steering makes a jingle noise at times while driving. This is noted on repair invoice #[redacted]. Our technician test drove the vehicle and performed diagnosis per GM specifications. The diagnostic computer scan revealed code P0545 a torque input issue, and code P0460 a steering position issue. The recommended repair for these issues is to replace the steering column. This is noted on repair invoice #[redacted], along with a quote of $646.68 to perform the repairs. We performed the di agnostics at no charge to the customer as noted on the repair order.
We find sometimes with car repairs there are more issues then appears on the surface, and once one area is improved the weaknesses of an adjoining area may surface. This is especially true as vehicles age and the wear and tear of road miles takes its toll. Please also note that the customer requested the sway bar links and the steering intermediate shaft be replaced over 3 months after we made her aware of these issues.
We do not feel that we are responsible for any type of refund or reimbursement. We will replace the steering column if the customer desires, at a cost of$646.68 plus tax. This cost includes parts and labor.
An appointment for the repairs would be necessary for scheduling in our shop, and we would have to order the steering column as it is not a normal stocking item.
In closing, I would like to reiterate that all repairs and work were properly disclosed to the customer, performed properly, and warranted for 12 months or 12,000 miles. We stand prepared to perform the steering column replacement for the customer at the cost quoted should she decide to have the repairs performed in our shop.