Chuck Patterson Toyota Scion Dodge

Review: [redacted]July 24, 2015VP and General Manager Chuck Patterson Toyota[redacted]3rd attempt to resolve To whom it may concern, On May 24, 2015, [redacted] Toyota salesman sold us a car. We took the car home and discovered it would not go down our driveway without severe dragging. We then noticed it has a very wide wheel base and is only 6 inches off the ground. We returned it less than 24 hrs later and explained that the car simply will not work for us. The following is our story. The end result was [redacted] woke up with a paralyzed face and irregular heart beat. I rushed her to [redacted] Emergency room. She remained paralyzed for 2 weeks. The contract states we cannot return the car within 3 days for the reason of changing our mind or having spent more than we should have. The contract does not deny the buyer from returning it for other reasons such as it wont drive into our driveway without damage to it. Both [redacted] and I explained to [redacted] that we weren't ready to buy tonight and we both were very tired and would like to know if they would be open tomorrow ( Monday), and if the sale would still be on. He argued that we had to finish up tonight. At this point we explained our budget is to spend around $250. a month, max. We explained my being on disability and that I had gone through 6 or 7 surgeries, had a massive heart attack and blood clot, so I cannot work and my income is very limited, and that we had no down and no trade in. [redacted], suggested we resume this discussion in the morning because it was getting very late and it was getting pretty dark, and no one else was even out any more on the lot. We requested the opportunity to come back in the morning. [redacted] said she would like to sleep on it This request ensued back and fourth as [redacted] kept running back and fourth from the sales manager. [redacted] said again, I'm starving, I want to go eat and come back in the morning. [redacted] came back and sat down to finish taking our information, [redacted] came up to him and asked for our information so that he could run the credit check. [redacted] told him that he was not finished yet, [redacted] became agitated as evidenced by the tone of his voice and growled that [redacted] was taking too long to complete the paperwork. [redacted] asked if the discounts applied tomorrow, and [redacted] said yes, but [redacted] piped up and demanded we finish up immediately again saying that we may have the loan decision reversed if the bank had time to really look at it. We never wanted or expected a shady deal at all! We hoped they would deny so we could escape! We love the car, but it just wont work! We had clearly defined what we could afford and repeated that again. We told them that we were thinking $200.00-$250.00. [redacted] kept pushing this loan through after the dealership closing hours despite our pleas to stop. [redacted] ignored us and continued to write up the car. [redacted] wanted a down payment of $500.00. We said we dont have any extra money at this time, and that with [redacted]'s work the money comes in as we earn it week by week. [redacted] came up with a scheme to have us use 3 days to come up with the money. I agreed I would try. We explained to [redacted] that [redacted] sings, so her income varies and if she is sick we simply don't have income. [redacted] told us that the paperwork was already completed and that he had sent it to the dealership ( at the above listed address) to sign. We were pretty shocked because we had made it very clear we would get our own loan! (later found out he destroyed our credit applying for loans with approximately 20 lenders. ) Going over the information submitted we noticed altered information on the paperwork. When I asked [redacted] he said it doesn't matter because the bank already accepted it. Arriving at the dealership, we were directed to an office and met with a woman. Our paperwork WASN'T finished or ready at all. We again requested to stop and let us go home to sleep on it When she walked away I told [redacted] just let her do this and we will return it in the morning. She came back while preparing our paperwork, telling us how tired and starving she and her co-workers were, because they had sold 28 vehicles that day alone. She then asked for the down payment. When we told her that we did not have it, she asked for a credit card or check. We explained that we did not have a credit card and that we did not have the cash to cover the down payment. She asked if we could have the money in a couple of days and we told her maybe. She said that we could bring in the payment on Wednesday. We finished up the paperwork and finally were allowed to return home. When we got home we pulled into the driveway and the car bottomed out really hard, making scraping dragging sounds. We couldn't get in or out of the driveway without scraping it further. It startled and scared us. Clearly this car would not work out if it can't go down the driveway! I had to work on Monday (Memorial Day) so we could not get back to the dealership, we did not drive the car, but used our own car and parked their car at our house. We returned to the dealership on Tuesday May 26, 2015 in the afternoon. We met with [redacted] (salesman) and explained our problem, that we could not get down the driveway to park in the garage and that we want a car we can part in our garage. We said the car wont work for us, we are returning it. [redacted] and [redacted] walked away to talk and returned. We again explained our situation. [redacted] became upset, saying; I'm not in the business of taking back cars. He said that the car bottoms out because it has a longer wheelbase than the one we are driving. We even offered for [redacted] or [redacted] to come and personally attempt to drive the car into our drive way. [redacted] snarled he wasn't going to do that! He said, we are a small dealership and can't be taking back cars. He said you are adults and should be capable of making an adult decision toDesired Settlement: Take the vehicle back. Clear negative credit reporting.

Business

Response:

after investigating this customers concern I feel that this is nothing more than a classic case of buyers remorse. Several options to meet their needs were presented but nothing short of unwinding the deal and returning the car was going to be satisfactory. Our Vehicle Exchange Manager is available to facilitate a vehicle exchange if this will suffice.

Consumer

Response:

I am rejecting this response because: No, not buyers remorse! I showed you photo's and even video. This car will not work for us because I cannot drive down my driveway without bottoming out even with one person in it, and it's damaging the car. You are 100% aware of this problem. Please do not resort to bold face lies on top of everything else you have put us through. I sent them certified mail. I have proof.

I took my vehicle in to check on a warning light and also get the oil and filter changed. This was only the second time I've taken my car to Chuck Patterson (and it will be the last!) The first time I had several things done as it was the 100K mark and didn't notice on the final bill that they charged me $160.00 dollars for an oil change? (double and even triple the amount of other local Toyota dealerships, Oroville Toyota charges $36.00 for the same service. Well they over charged me and credited me a whole $25.00 on another part of the bill. Well this time I go in and I pick up my car, I look at the bill and first, it says 6 qrts of oil, well my car only takes 4ish quarts? and the amount for the oil was $115.00 WHAT?? the whole bill did not add up at all. I called and complained, the service guy said oh let me look into it and I will call you right back, never called. Next morning I talked to the service manager and he said he would call me right back, never called. Finally two hours later the original service guy called and said oh, I'm sorry and gave me a bunch of excuses, and said they were going to credit me $89.00. Really, that's the best you can do for over charging me for the 2nd time?? After more research I found out that they often over charge their customer?? Shame on them and I hope everyone reads this and stop's going to them, I will certainly tell everyone I come across not to go to them but to go to Oroville instead!!!

Review: I am writing to you regarding the terrible repair job to my car and the attitude of the dealership. I have been a customer for 12 years and have owned 2 vehicles from them. My car of 13 years needed a fuel injector (please look at enclose for full story) and the work was not done correctly the first time and then they put a band aide on it and it is a missing part. They had the car for almost a week and this is the kind of work that they perform? I was afraid to return it a 3rd time for I would be out of a car now.

Not only is the miles per gallon has dropped but there is a missing part and with the headaches when I drive it, I would say there is still a problems with this car. I have written to the [redacted] of Chuck Patterson and he has not answered my letter. I think this shows you how they don't care what they do to people's cars as long as they can talk you into getting a new one with payments. First of all, I don't have that kind of money. Second there was nothing wrong except a fuel injector that needed to be replaced. Now I get terrible miles to the gallon. Used to make 33 miles in town, now it makes 26.Desired Settlement: I don't know what you can do, but I feel I should report this kind of service that does not meet up to standard. I drive my cars for a long tie and each of them have lots of miles on it. I have enclosed a a list of the cars I have owned with mileage and you will see that I am a Toyota person, but since they I am not a worthy customer I guess I will not be going back to them. Yes, I am one in a few thousand they will lose due to poor service, but I will not give them a good word regarding repairs. I will tell people to run as fast as you can away from this dealer. Copy of letters sent to the corporate office and to dealership enclosed.

Sincerely, [redacted]

Business

Response:

In response to the complaint I have attached letters from[redacted]. As you can see there is a lack of professionalism which is why wethought it best [redacted] did not respond. However, myself, as CustomerRelations Manager did respond, unfortunately it was not what she wanted tohear. As I explained to [redacted], after our review we have concluded that theparts she claimed to be damaged by us were either not part of the repair forthe fuel injector, or exhibit normal wear and tear consistent with a 289,000mile vehicle. We did not damage, remove, or contribute to the failure of any ofthe parts she pointed out. Her requestfor us to make it right is simply unreasonable as for us giving her a new car.We only charged her for the parts and labor spent on her 2003 Corolla, not anunreasonable procedure.

Consumer

Response:

I am rejecting this response because:I find it with interest that the dealership claims I lack professionalism regarding the fixing of my car. It seems to not make sense that my car would come back with parts missing and damage under the hood of the car after a fuel injector was replace. They only want their money and would not call to see if they could fix what is wrong. I would like to have the following questions answer as to why this has happened to my dependable car that is now not perfect.1. Why is the Shroud that covers the fan missing? It was on the vehicle when I took it in.2. Why were all the bolts off of the cover that went over the fuel injectors? Again, it was on the vehicle when I took it in.3. Why the gas mileage has gone from 33 to 25? It was making 33 miles to the gallon prior to the fuel injector being fixed? I have been told that I should be making better mileage since the bad one has been replaced.4. What has happen to customer satisfaction to repair jobs?5. Who is going to pay for me to get these items fixed?Enclosed you will find a letter that I rec’d from Chuck Patterson that blames the car for the mileage it has on it, and where they are only concerned about getting their money. Since I am not driving the car in the condition that I took it into the dealership, I feel I do not owe them money so they can wipe their hands clean of the terrible repair job that they did. They have serviced this car since I first purchased it in 2003 and they are the ones that will not stand behind their work when they mess up someone’s car. But I have forgotten one thing in life that big dealerships don’t lie. It is a shame that the dealers can get away with messing up your car so you are forced into buying a new car. I have owned and operated Toyotas since 1973 to never have experience this kind of treatment. Is this the treatment we are to be experiencing in the future? Sincerely[redacted]

Review: I was recently in for service at this dealership and the issue I was having seemed to not show up while my car was in the shop. After several trips back and forth with no resolution, I decided to take a video of what the problem was. It turned out to be a sensor issue which eventually got replaced. I had also received a few other recommendations but was advised that none were urgent. However, I did decide to have a tire rotation done and an oil valve cover replaced at the same time as the sensor was replaced. When my car was ready for pick up I was not advised of any new issues. Within this last week my passenger front tire began to make strange sounds and became worse to the point that my car was not driveable (per [redacted].). While being evaluated at the tire shop, the inspector noticed that the incide tread of the passenger front tire was separating due to too much wear and it had also developed a "bubble" on the tire. I was asked when my last tire rotation was done and where, when I informed them it was done at the Chrysler dealership recently, the tire shop informed me that these tires should not have been rotated and I should have at that time been made aware of the tread issue.Desired Settlement: I would like for these matters to be addressed within this service shop because had the tire blown damages could have possibly been fatal. I would like to be refunded for the services at Chrysler and the services necessary for their negligence.

Business

Response:

cannot locate this owner in database.owner must provide original chuck Patterson repair order and other supporting documentation for considerationthank you[redacted]service managerchuck patterson autoworld

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. (I am unable to find original receipt)

Review: [redacted]July 22, 2014To Whom it May Concern:I am writing this letter to detail the poor business practice, sales schemes and customer service of Chuck Patterson Toyota Dealership in Chico, CA. My mother, [redacted] brought her Toyota Scion in to Chuck Patterson Toyota dealership ( the dealership) for routine scheduled maintenance on Saturday, June 28th. When she picked her car up she was approached by a maintenance department employee of the dealership. My mother was told that there was someone looking for her exact vehicle and that the dealership could put her in a brand new vehicle at the same payment as she was currently making (a lie). She was then handed over to a sales person that said, they make this offer to customers all the time when there are sales events in the near future. In this case the 4th of July sales event needed more used cars in the inventory. They told her that she could pick either of the two cars on the lot to trade for. My mom told them she would return later after she spoke with my father. My mom called me and told me of the weird offer. I couldn't comprehend why my parents would trade in a one year old vehicle just to satisfy the needs of a dealership. I was at work and told her I would get back to her at the end of the day. In the mean time my parents went back to the dealership and proceeded to trade in their vehicle for a new one. During this transaction my father asked several times where the equity was in this new car. The sales person side stepped the question a few times and finally responded by showing a figure on the contract that showed the equity was the down payment for the new car. What my parents failed to understand, and was not explained, is that they were being convinced to trade a purchased vehicle with one year of payments made on it already and approximately $6,000.00 equity (the down payment on their car) for a lease on a new car (exact same except color and year). This meant that any equity they had was gone to make the payment on the new leased car the same as the one they had owned. My father, who is very ill (multiple strokes, dialysis, cancer, pulmonary fibrosis), asked multiple times about the equity and never fully understood what was happening. If he had he would not have allowed this deal to be done. My parents and I now agree that they were taken advantage of due to their age and lack of understanding of where the equity in the car was going.When I went over to my parents house to talk to them about trading in the car I saw the new one in the driveway. I asked what happened. They told me about the transaction. I explained to them for the next two hours how they had been taken advantage of and this was unethical and close to a scam. They had lost a lot of equity in this transaction and the dealership was okay with it. My parents had no reason to get a new car. The one year old car they had bought from this dealership was fitting their needs just fine. After two hours of explaining my dad was still unclear. I told him we needed to go back to the dealership and get the old car back.The following day I went down to the dealership with my father to try and cancel the deal and get the old car back and continue making the payment s on the car they had owned. We spoke with a couple of sales people about the situation. One explained that the contract states there is no cooling off period and that he was very sorry but my parents would not be getting their car back. I asked to see the manager. When we entered the managers office he asked how we were doing. I said, could be better. His reply was, could be worse. I had a feeling right off the get go that this was not going to be a good interaction. My dad tried to explain the situation but I had to stop him mid sentence because he was still unclear of the loss of equity and year of payments when he went from owning to leasing. I stepped in and explained how we felt about this deal and would like the old car back. The manager cut me off and replied in an aggressive and accusatory tone, where were you during the transaction? Why weren't you here helping them? I didnt make them sign over 30-40 spots. This left me with the impression that things would have been different if I was there. Why did I need to be there to monitor my parents. This comes off like they know they were making a bad deal to someone who didnt understand the ramifications and still went through with it to make a sale. Very unethical in my opinion. I responded by asking him to not take that tone with me. I was not aggressive towards him. He continued to be aggressive and rude. I said I agreed my parents signed the documents but made a huge mistake. I wanted to know what they were going to do about it. He replied, nothing. I was extremely upset at this point. Mainly because of the way we were being treated. I was on the verge of getting physical with this guy so I stood up and walked out. I used profanity as I walked out the door which I am not proud of. This entire interaction lasted less than 5 minutes due to the unnerving nature of this manager.I have been in sales for close to 15 years now. I would never treat a customer with this kind of disrespect. I would never use an unethical sales tactic to move merchandise. The sales transaction for my parents was wrong in every way. They had no reason to turn in the car they had. The dealership made it sound like a great deal for them. No one in there right mind would lose all the equity in a vehicle to lease a one year newer version of the car they had. My parents made a mistake and I am trying to help them fix it. All we want is to get the old car back and let the dealership sell the car to someone else. Unless this issue is resolved (my parents get there old car back, or the lease is turned into a purchase at their old car payments), I will send this letter to the [redacted]Desired Settlement: Either the original car is turned back over to my parents with the original terms or the lease is turned into a purchase at the same payment as original car.

Business

Response:

Purchaser's son feels that his parents were subject to a deceptive business practice. Purchaser was approached in service about trading in for a newer model during a routine service visit. Purchaser's son was not present during the transaction. Purchaser left dealership after service, discussed proposal with husband and returned several hours later to consummate the transaction. This transaction was conducted following standard operating procedures with full disclosure. Customer Relations Manager met with the General Manager to resolve purchaser's sons issues. After reviewing details of transaction General Manager advised Customer Relations Manager that the dealership did nothing out of the ordinary and purchaser's son is creating buyers remorse. Customer Relations Manager called son and advised him that the transaction stands as processed.

Consumer

Response:

This is [redacted] responding on behalf of my parents [redacted] and [redacted]. My parents are not experiencing buyers remorse as [redacted] states. My parents actually like the car. The remorse is the lack of communication over the deal and what it meant to my parents. It was the sales tactics used to lure my parents into the dealership and get them into a leased vehicle that is the problem. As I stated in my original complaint, my parents felt as if they were not informed or aware that the equity they had in their one year old vehicle would be essentially given back with this deal. I had to explain to them more than once that the equity was being used as a down payment to lower the monthly payment (to a similar payment as they had) on the lease and would be gone at the end of the term. So the $7k they had in the old car was just used to lower a payment on a new car. They had no reason to do this just for a new paint color. The one they had was just a year old and working fine. They are on a fixed income and were talked into a deal that didn't benefit them in any way. Since putting this information on Facebook, Twitter, and numerous other sites I have been personally contacted by 3 people and heard of 2 others who have been called or approached on site with the same tactics. Using a lie of someone wanting to buy their exact vehicle (claiming they couldn't get it into the dealership from anywhere else) and that they (dealership) could get them into a brand new vehicle for the same payment. Consequently these people walked away from any potential purchase from [redacted]. I feel this company took advantage of elderly people and used shady sales tactics to close a deal that took equity out of my parents pocket. When I tried to explain this to the sales manager he was very aggressive and basically told my father and I the deal was done and get out. No listening or compassion for our situation.