Chuck Van Horn Chrysler Dodge Jeep Ram

Our Vice President *** *** has been trying to connect with youPlease give him a call directly at *** if you haven't already spoken with him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintIt appears they want this moved to a different account of theirs and I don't have the power to do that Could you? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is total LIE on 10-3-all jeeps was available on line, but not in dealershipEven weeks later they advertise same vehicules on lineLIE and lieRevdex.com has a lot of complaints for same dealership, because they sell "lemons"I want reimbursement for my time and road tripPlus public apology
Regards,
*** ***

***I have attached all signed documents indicating this vehicle was a lemon law buy back. The fourth page refers specifically to the lemon law and states it will affect the future value of the vehicle. We were 100% transparent with you about the lemon law, that it will be on the title, and that it will affect the future value. My offer of 18,stands.Thank you,*** ***

** ***,Please see the attached documents. I believe we did disclose the accident to you before the sale. Could you supply me with a estimate of repairs needed? I would like to help.Thank you,*** ***General Manager

I would be happy to repair the bumper for you. Please contact me at *** *** ***

I would be happy to repair the bumper for you.? Please contact me at *** *** ***?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? I would like to say thank you to Adam from Van Horn for dealing with my complaint and for making sure that I was taken care ofVan Horn did resolve my issue to my satisfactory and did everything to make the situation rightSo thank you! To the people at Van Horn in Manitowoc I want to say thank you for going up and beyond to resolve my issues and for making me a happy customer again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The only deal I will take at this time is either an even trade for my Durango and the MKX (that I found because of course Van Horn is of no help on anything!) ? Or I will pay $everything included and Van Horn does a write off for the remainder because that is what I have lost thus far in this awful experience they have put me in! ? I already have financing so I wouldn't even need them to assist with that, not that I'd expect them to help because they are terrible in service? This has been the worst experience entirely? I would not be in this position if they would have been upfront when we purchased this suv from them? I will make sure I make that clear to all customers of Van Horn moving forward? I also am seeking guidance from an attorney, yes I know the paperwork I have from the Durango but I also know it was not made clear to us what this compromised title has done? When we purchased the Durango it was sold to us as an advantage not that it would cause issues in the future? This is unethical business and the way I've been treated is clearly the proof of your tactics?
Regards,
*** ***

Hello,
We have looked into this complaint along with the customer and this customer purchased from our Dodge store (Van Horn Dodge, Jeep, Ram) located right next doorTherefore it is posted on the incorrect business page
If this could be removed, that'd be greatly appreciated
If someone could
notify us when this has been done, we'd greatly appreciate that as well!
Thank You!

*** - Thank you? for reaching outWe value the opportunity to work with you toward a resolutionAs you know our team was able to tow your vehicle into our service centerOur team will keep you informed and communicate updates, but please feel free to contact us directly at (920)893-
with any questions

***,I have read your complaint and first of all I would like to? apologize for the lack of communication.? Based on your description I don't believe we were as transparent as we need to be.? I have attached the documents you have signed indicating this vehicle was a lemon law buy
back and that it has a branded title.? I would be happy to work with you personally to find you a small crossover SUV.? We can offer you a more than fair trade value for your 200.? Please let me know how you would like to proceedThank you,*** ***

They have contacted me and towed my car away on 3/12/18.? I will have to wait until I see what is wrong with the car and how they handle that

Our service and sales team would be more than happy to work together to try and reach a viable solution that will work for the customer. The service department would like to reach out to the customer to review any and all concerns the customer may have with the vehicle and schedule an appointment...

with a courtesy vehicle. At this time the service team will diagnose all concerns or perform a complimentary multi point inspection on the vehicle to note any concerns that need to be discussed with the customer and advise customer of any future repairs / maintenance work that may be needed. While the vehicle is here, service will meet with the sales team to fill them in on the results of the inspection. Sales will perform a trade evaluation on the customers vehicle, contact the customer to see what he is looking for in his next vehicle and put together options for the customer to walk away from the car into a different one (if available).

We would be willing to cancel any products that you would like to cancel.  I am unable to refund any money, but could cancel products you purchased to lower the amount financed.

Like I have said the entire time.  I can’t do that without a signed hold harmless agreement.

[redacted],Please see the attached documents.  I believe we did disclose the accident to you before the sale.  Could you supply me with a estimate of repairs needed?  I would like to help.Thank you,[redacted]General Manager

They have contacted me and towed my car away on 3/12/18.  I will have to wait until I see what is wrong with the car and how they handle that.

On 10-2 all three vehicles were available.  We sold one of the vehicles on 10/3 and took a deposit on the other 10/4.  One of the vehicle presented on 10-2 was still available and priced similar to the one sold on 10-2.  This vehicle was unacceptable due to color.  I apologize...

you did not get the exact car you wanted.  It was not our intention to waste anyone’s time.   Thank you,[redacted]General ManagerVan Horn Chrysler

Hello,
We have looked into this complaint along with the customer and this customer purchased from our Dodge store (Van Horn Dodge, Jeep, Ram) located right next door. Therefore it is posted on the incorrect business page.
If this could be removed, that'd be greatly appreciated.
If someone could...

notify us when this has been done, we'd greatly appreciate that as well!
Thank You!