Complaint: 10690844
I am rejecting this response because: my car is still making the clicking sounds that was supposed to be fixed with the initial repair .
Regards,
R[redacted]
Mr. C[redacted] brought in his 2012 Mazda 5 on, March 11, 2015 at 58,009 miles with a complaint of a grinding noise when brakes applied, vehicle was inspected & found front rotors glazed & rear rotors warped, both conditions are the result of excessive heat caused by severe use. Customer was informed of condition and authorized the replacement of front & rear disc brake pads, resurface front & rear brake rotors & service front & rear calipers. Repairs were completed & road tested, brakes operate as designed & no unusual noise present. On April 27, 2015, the customer returned with vehicle at 59,860 miles, 1760 accrued miles, with a complaint of clicking noise in lt. rear wheel, vehicle was inspected and found rear brake rotors were scored and showed signs of excessive heat, customer was advised we will need to resurface rear brake rotors, at that time customer was advised both verbally & in a statement on the repair order that minimum thickness is .350 inch and would have to be replaced if further machining would was required. We resurfaced rotors at no charge to customer, road tested vehicle, no noise present at this time. Vehicle was returned on, May 23, 2015 with 60647 miles, 787 miles accrued, with complaint of noise in lt. rear wheel. Vehicle was inspected, complaint was verified & found lt. rear wheel bearing had failed, customer was given estimate and declined repair. On June 4, 2015, vehicle was returned, 61014 miles, 610 accrued miles. customer stated that he had a friend replace lt. rear wheel bearing and that rear brake pads were improperly installed, vehicle was inspected, inspection found pads were installed properly but that a anti rattle spring was missing. Customer was shown rt. & lt. brake assemblies were installed as required and that a spring was missing, Mr. C[redacted] was not satisfied with our finding, we explained that in the replacement of the lt. rear wheel bearing would require disassembly of lt. rear wheel brake caliper/brake pads & rotor and reassembly. In an effort to satisfy Mr. Cota, We replace rear brake pads, hardware & anti rattle springs, under warranty at no charge to customer. C[redacted] We feel we have gone beyond our responsibility to honor the warranty even though another facility had disassembled & reassembled the lt. rear brake assembly to replace wheel bearing. The repairs that were completed by our shop are covered by our warranty & brake pads are warranted for as long as Mr. Cota, owns the vehicle. Mr. C[redacted] has requested a complete refund of the repairs done to his vehicle on March 11, 2015, in the amount of, $493.09, that includes repair of front & rear brakes. There has been no complaint or any problem with front brakes, $239.95 + tax of $6.59 of the total, we have addressed any complaint of rear brakes under warranty at no charge to customer, even though other repairs were made by another facility on lt. rear wheel bearing. We would like to extend our apologies to Mr. C[redacted] for the problems he has stated, we feel his request for reimbursement is unreasonable and we have not in any way refused to warranty our repairs.
Mr R[redacted] brought his Mazda into us for a brake repair and diaginosis for a clicking sound. We replaced the a 4 brakes. A few weeks later he returned with the same clicking...
sound. We diagnosed that the rear bearing was bad. He then took his car to a friend who repaired the rear bearing. A short time later Mr. C[redacted] returned with a similar sound. At no charge we reworked all 4 brakes and turned all 4 brake rotors. this took additional time and money that we absorbed and his car is now working good. We can not return his purchase of our services, but we do warranty our work.
[redacted]'s Meineke
Complaint: 10690844
I am rejecting this response because: my car is still making the clicking sounds that was supposed to be fixed with the initial repair .
Regards,
R[redacted]
Mr. C[redacted] brought in his 2012 Mazda 5 on, March 11, 2015 at 58,009 miles with a complaint of a grinding noise when brakes applied, vehicle was inspected & found front rotors glazed & rear rotors warped, both conditions are the result of excessive heat caused by severe use. Customer was informed of condition and authorized the replacement of front & rear disc brake pads, resurface front & rear brake rotors & service front & rear calipers. Repairs were completed & road tested, brakes operate as designed & no unusual noise present. On April 27, 2015, the customer returned with vehicle at 59,860 miles, 1760 accrued miles, with a complaint of clicking noise in lt. rear wheel, vehicle was inspected and found rear brake rotors were scored and showed signs of excessive heat, customer was advised we will need to resurface rear brake rotors, at that time customer was advised both verbally & in a statement on the repair order that minimum thickness is .350 inch and would have to be replaced if further machining would was required. We resurfaced rotors at no charge to customer, road tested vehicle, no noise present at this time. Vehicle was returned on, May 23, 2015 with 60647 miles, 787 miles accrued, with complaint of noise in lt. rear wheel. Vehicle was inspected, complaint was verified & found lt. rear wheel bearing had failed, customer was given estimate and declined repair. On June 4, 2015, vehicle was returned, 61014 miles, 610 accrued miles. customer stated that he had a friend replace lt. rear wheel bearing and that rear brake pads were improperly installed, vehicle was inspected, inspection found pads were installed properly but that a anti rattle spring was missing. Customer was shown rt. & lt. brake assemblies were installed as required and that a spring was missing, Mr. C[redacted] was not satisfied with our finding, we explained that in the replacement of the lt. rear wheel bearing would require disassembly of lt. rear wheel brake caliper/brake pads & rotor and reassembly. In an effort to satisfy Mr. Cota, We replace rear brake pads, hardware & anti rattle springs, under warranty at no charge to customer. C[redacted] We feel we have gone beyond our responsibility to honor the warranty even though another facility had disassembled & reassembled the lt. rear brake assembly to replace wheel bearing. The repairs that were completed by our shop are covered by our warranty & brake pads are warranted for as long as Mr. Cota, owns the vehicle. Mr. C[redacted] has requested a complete refund of the repairs done to his vehicle on March 11, 2015, in the amount of, $493.09, that includes repair of front & rear brakes. There has been no complaint or any problem with front brakes, $239.95 + tax of $6.59 of the total, we have addressed any complaint of rear brakes under warranty at no charge to customer, even though other repairs were made by another facility on lt. rear wheel bearing. We would like to extend our apologies to Mr. C[redacted] for the problems he has stated, we feel his request for reimbursement is unreasonable and we have not in any way refused to warranty our repairs.
Mr R[redacted] brought his Mazda into us for a brake repair and diaginosis for a clicking sound. We replaced the a 4 brakes. A few weeks later he returned with the same clicking...
sound. We diagnosed that the rear bearing was bad. He then took his car to a friend who repaired the rear bearing. A short time later Mr. C[redacted] returned with a similar sound. At no charge we reworked all 4 brakes and turned all 4 brake rotors. this took additional time and money that we absorbed and his car is now working good. We can not return his purchase of our services, but we do warranty our work.
[redacted]'s Meineke