Chuck's Auto Body, Inc.

Dear Mr*** I am responding to complaint case # ***, registered by Mr*** ** *** of *** *** **I want to thank you for the opportunity to reply Our review of Mr.***’s claim in our warranty database indicates that we started correspondence regarding warranty
consideration on his pool liner serial *** on 9/23/We followed all standard practices with his claim and quoted him accordingly with a prorated warranty price on 9/30/Mr*** reached out to us on 4/25/we explained to him that he is paying for a warranty replacement liner at pricing versus the original costWe extended a one-time offer below the original warranty cost as an accommodation only as a resolution to this situationWe feel that our extended offer is more than a fair and reasonable resolution to this situation Mr***’s claim will remain open for days at this price after that we will consider it closed If you need any additional information please feel free to contact us*** Sincerely, LPP, Incwarranty Division

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*** *** *** Dear Mr***, I am responding to complaint case # ***, registered by Ms*** * *** I want to thank you for the
opportunity to replyOur review of Ms***’s claim#*** in our warranty database indicates that we have documented correspondence regarding warranty consideration on her pool liner serial# ***Her submitted picture(s) indicated a massive hole in the bottom of her liner with pieces of ice lying on her liner (picture attached)This would not be considered a manufacturing defect as our warranty covers our welded seams as we can’t control the environment our liners are subject to once installedAfter a brief conversation with her installer; taking all matters into consideration and with her liner being in the prorated portion of the warranty, we were able to offer her a goodwill replacement liner instead of a straight forth denialWe quoted her accordingly with a goodwill prorated warranty priceMs*** was questioning the price as she was insisting that we use her original price and ship free of chargeWe explained that the cost is a percentage of the now retail price of the product in effect at the time of the replacement plus shipping. Even though this liner didn’t meet the criteria for a valid warranty claim we offered a fair and reasonable resolution to her non-warranty situationShe in turn would have paid the same price if it was deemed a manufacturing issueLPP, Incwelcomes a call from Ms*** when she is ready to place her orderThis claim will remain open for days at this price after that we will consider it closedAgain, I would like to take time and thank you for giving us the opportunity to reply to this matterSincerely, LPP, IncWarranty Division ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolutions is not satisfactoryHowever, I'm not going to continue this back and forth as I have read the complains and every time is the same the company does not take responsibility for their products Therefore is just going to be a waste of time for me to continue emailing back and forth What is not a waste of time is to let my over 20k followers on social media know that this company guarantee won't protect their purchase at all since they will always find a way to reject any claim Is a waste of time to even consider doing business with them Regards, *** ***

Dear Mr***, I am responding to complaint case # ***, registered by Ms*** *** ** *** ** ***I want to thank you for the opportunity to replyMs*** originally contacted our warranty deptto obtain warranty consideration for her linerWe have a standard process to follow before we can make any warranty determinationWe gather pictures, and pertinent information then we submit those details for Quality to analyzeThere is no documentation that states we would provide a free of charge liner to Ms***I have attached the picture that she supplied us of her pool liner which has severe chemical damage which is not a warranted itemWhile we, like so many manufacturers, increasingly find ourselves the target of individuals who will not accept responsibility for their actions, we do intend to continue promoting our products and reputation. To that end, I feel that our offer of a discounted liner is a fair and reasonable resolution to this non warranty situationSincerely, Doug *** Warranty\Technical Service Supervisor

The leak detection company could not determine ONE source of a leakThe separate fixtures throughout the bottom of the pool ALL have cracks and pieces of fiberglass around them that have completely chipped awayThe steps, which have fixtures on them, also have hairline cracksThe top inches of fiberglass below the skimmer have hairline cracks on the wallsWe believe it is a COMBINATION of all of these "flaws" in the fiberglass that, together, have caused a loss of water in our poolThree separate people (the installer, the leak detection company and a member of customer service at Latham) all agreed the high number of fixtures and the hairline cracks are not uncommon and should not be thereWe would like to be reimbursed for the leak detection company's bill ($525) as promised, as well as repairs to the fiberglass in any way that would make it structurally sound once again.(Structurally sound, meaning able to hold water) Whether that entails fixing cracks, resurfacing the fiberglass, or another route should be determined by the leak inspector or someone else impartial, in our opinion.We have recently send registered letters to MrLaven, CEO of Latham Pools, among others, requesting assistance in this matterWe are hoping this will help

Dear Mr***, I am responding to complaint case # ***, registered by Ms*** *** ** *** ** ***I want to thank you for the opportunity to replyMs*** originally contacted our warranty deptto obtain warranty consideration for her linerWe have a standard process to follow before we can make any warranty determinationWe gather pictures, and pertinent information then we submit those details for Quality to analyzeThere is no documentation that states we would provide a free of charge liner to Ms***I have attached the picture that she supplied us of her pool liner which has severe chemical damage which is not a warranted item While we, like so many manufacturers, increasingly find ourselves the target of individuals who will not accept responsibility for their actions, we do intend to continue promoting our products and reputation. To that end, I feel that our offer of a discounted liner is a fair and reasonable resolution to this non warranty situation Sincerely, Doug *** Warranty\Technical Service Supervisor