My name is [redacted] and I am one of the managers at Chuck's Furniture in Morgantown, West VirginiaWe just received a letter regarding case [redacted] I have to preface this by saying that I was not the original sales person but I can attest to what happened recently in regards to issueWhen the customer called in and expressed a wish to cancel her order I was the one that took over from there.In regards to our store closing, that did indeed happenWe closed that location but it was more than a year after her purchaseShe bought in September of and we closed in December of Far longer than we would normally hold someone's furnitureOur closing was not secretWe had announced that we would be closing many months ahead of time through heavy advertisingWe also made an effort to contact customers with furniture on holdFor older orders we don't always get a response from people and in some cases we have incorrect phone numbersWe also had our other location where people could contact usShe also wanted to bring up her friends issueBecause I feel it is a separate issue I won't linger for too long except to say that any issues her friend had has no bearing on her case and that our mistake of over selling the friend's furniture is a completely different set of circumstancesI've said as much to the customer in our phone conversationsI first got onto the phone with the customer with little information because I did not want to keep her waiting on the lineShe expressed a desire to cancel her orderI told her that special orders are not cancelable in general but other orders that we have kept in our warehouse for that long are also non cancelableAt this point, she told me that it wasn't a special orderShe said that we had the bed on our floor when she bought itI knew which bed she was talking about but I didn't have all of the detailsI told her that when we hold furniture for this long that wouldn't matter but I wanted to checkI printed off her sales order and it was for a queen size bedThe one on our floor was in king size so I knew that she couldn't have been purchasing the floor modelSo it was most definitely a special orderAfter telling her again that special orders are not cancelable she began to tell me her story and it sounded like she was cryingAfter hearing that she was moving to [redacted] and that she couldn't take the furniture with her I told her the only thing I could do was to speak with the ownerThe next time we spoke, I told her that the owner is standing by our policyI tried to explain his position and how costly it is for us to order customized furniture for someone and hold it for over a year in our warehouseAt this point, she brought up again that it wasn't a special order but I pointed out that I knew without a doubt that it wasThis conversation was a lot of back and forthShe began telling me that we had never called her to schedule a time to get her furnitureI told her that I personally had a note of my own that I had left her a messageIt is our company policy to periodically go through our open orders and call alder sales and layaways to see if they are ready yetOddly enough, we do not always get responsesAfter going back and forth for a bit she recounted her conversation with ***Only this time, she told me that her sales person had told her to call us when she was readyThat is common practice for layawaysIf someone is paying installments or their home isn't built yet it is common to have the customer call when they are readySo if this part of the story is true, which I believe because it was a layaway, then her story has changed and we were under the impression that she was to call us when she was ready to get itIt goes against her point that we never called her to let her know we had itFurthermore, it also goes against her claim that it wasn't a special orderIf it was something we had in stock, why would we need to call her? It would have already been in our possessionThere have been other details that have changed from the beginningAt first she claimed that since her furniture was not in the store she originally purchased it from then how would she get it if she didn't want to drive to our other store that is farther awayI told her we would be happy to take it to the original store so she could pick it up as originally plannedShe claimed that wouldn't workI went even farther and offered to deliver it to her home as wellThat didn't work for her eitherThat is when she told me that she was moving to [redacted] *** We do understand that she wants to be treated fairly but so do weWe did exactly what we said we would doWe ordered her furnitureWe held it for her until she was readyWe have not tried to charge or any type of fee for leaving her furniture with us longer than agreed uponFrom the first time I spoke with her, she has changed her reason for wanting to cancel every time I had a reasonable and honest rebuttal for why we've done nothing wrongWe are not trying to charge her any more money or get anything more form herWe are simply trying to get her the furniture she originally purchased, wanted, and put a deposit on to order it the way she wanted it [redacted] Chuck's Furniture and Mattress
[redacted] purchased a mattress and box springs from Chuck's Furniture on July 9, We do not offer a Return program but a Comfort guarantee programSeveral of our companies offer the customer a minimum of days to try out their mattressThe customer’s have to try the mattress for a minimum of days to give their bodies time to adjust to the mattressIf they are unhappy with the mattress they are able to exchange the mattress for a mattress of equal or greater valueThe adjustable bases and any accessories are not part of the comfort trial with any company [redacted] was informed of this policy when she first called in about not liking her mattressShe informed us she had already purchased another mattress from another store and did not want to exchange the mattress with usWe informed her there was not an option to just return the mattress and pay the restocking fee, and that the adjustable bases were not exchangeableWe have been more than willing to work with the customer on the reselectHowever, now she is getting to the end of her Day Comfort TrialOnce, we are over the days we are unable to offer the comfort trial for [redacted] ***We would be more than willing to still honor the comfort trial as long as it is within this time frameHer mattress was delivered on July 27, and she has until October 27, to reselect for the comfort trial
To Whom it May Concern: Customer [redacted] purchased a Gat Creek bedroom set that we show on the floorThe customer purchased a Queen Bed with Storage, a nightstand, and a dresser on May 12,They purchased the set exactly as we have shown on our floor, minus the mirrorTheir sales representative told them we would mark the one on the floor sold to them in case their special order did not arrive within the time frame they neededWe have never shown the matching chest on our floorThe customer called in and stated that where they were placing the piece now the dresser would not fit and that they now need the chestAgainst our policy, the owners agreed to allow them to exchange out their dresser for the matching chest for a difference of $The customer then called back on October 20, and at this time said that the dresser was supposed to be a chestWe have tried and are trying to work with the customer on thisThis is a special order the customer placed and we have no way to send it back to the companyWe are willing to work with them on exchanging this outWe look forward to getting this situation resolved for the customerThanks!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
In regards to being told to call when she is ready, this was not something I was told by another employeeThis was something she specifically told me during our last phone conversationThe fact that the customer specifically said that she was told she can have time to pay it off then even if we believe that she wasn't told that we can know for sure that it would be understandableIf we are holding her furniture and letting her pay on it it would obviously be entirely up to her to call us and pay it offTherefore, she would have to contact us for payment and scheduling of the deliveryThat much is clearIn terms of non-cancelable special orders, the original receipt your received has that policy listed in bold letters at the bottomThe customer is claiming that she has never had this much trouble with a purchaseWe are making it very easyAll we are asking is that she pay for the furniture that she agreed to buy.We have done what we agreed to do and that was hold her furniture until she was able to pay it offWe are still standing by our agreement and we ask that she do the same
To Whom it May Concern: Customer *** purchased a Gat Creek bedroom set that we show on the floorThe customer purchased a Queen Bed with Storage, a nightstand, and a dresser on May 12,They purchased the set exactly as we have shown on our floor, minus the mirrorTheir sales
representative told them we would mark the one on the floor sold to them in case their special order did not arrive within the time frame they neededWe have never shown the matching chest on our floorThe customer called in and stated that where they were placing the piece now the dresser would not fit and that they now need the chestAgainst our policy, the owners agreed to allow them to exchange out their dresser for the matching chest for a difference of $The customer then called back on October 20, and at this time said that the dresser was supposed to be a chestWe have tried and are trying to work with the customer on thisThis is a special order the customer placed and we have no way to send it back to the companyWe are willing to work with them on exchanging this outWe look forward to getting this situation resolved for the customerThanks!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I did not get any correspondence from Chuck's furniture after they closed and I live over an hour away and do not get there advertisementsI never said anything about calling them for my order when I was ready and *** told my friend and I that we could take as long as we needed to pay because we were going through some hard timesMy receipt I got says nothing about not being about to cancel my orderI was told that the mattress that I was buying was on clearance and the only thing that could not be returned and I had told her that was for my daughter I would not be returning itWhen I spoke to *** and he told me he had a note that he had called and I told him I had never gotten a call he told me that it may have been a wrong numberWhy did they not send it in the mailI have never had this much trouble with a purchase beforeNo one has been very courteous except the original salesperson and she is gone.
Regards,
*** ***
My name is *** *** and I am one of the managers at Chuck's Furniture in Morgantown, West VirginiaWe just received a letter regarding case ***I have to preface this by saying that I was not the original sales person but I can attest to what happened recently in regards to issueWhen
the customer called in and expressed a wish to cancel her order I was the one that took over from there.In regards to our store closing, that did indeed happenWe closed that location but it was more than a year after her purchaseShe bought in September of and we closed in December of Far longer than we would normally hold someone's furnitureOur closing was not secretWe had announced that we would be closing many months ahead of time through heavy advertisingWe also made an effort to contact customers with furniture on holdFor older orders we don't always get a response from people and in some cases we have incorrect phone numbersWe also had our other location where people could contact us. She also wanted to bring up her friends issueBecause I feel it is a separate issue I won't linger for too long except to say that any issues her friend had has no bearing on her case and that our mistake of over selling the friend's furniture is a completely different set of circumstancesI've said as much to the customer in our phone conversations. I first got onto the phone with the customer with little information because I did not want to keep her waiting on the lineShe expressed a desire to cancel her orderI told her that special orders are not cancelable in general but other orders that we have kept in our warehouse for that long are also non cancelableAt this point, she told me that it wasn't a special orderShe said that we had the bed on our floor when she bought itI knew which bed she was talking about but I didn't have all of the detailsI told her that when we hold furniture for this long that wouldn't matter but I wanted to checkI printed off her sales order and it was for a queen size bedThe one on our floor was in king size so I knew that she couldn't have been purchasing the floor modelSo it was most definitely a special orderAfter telling her again that special orders are not cancelable she began to tell me her story and it sounded like she was cryingAfter hearing that she was moving to ** and that she couldn't take the furniture with her I told her the only thing I could do was to speak with the owner. The next time we spoke, I told her that the owner is standing by our policyI tried to explain his position and how costly it is for us to order customized furniture for someone and hold it for over a year in our warehouseAt this point, she brought up again that it wasn't a special order but I pointed out that I knew without a doubt that it wasThis conversation was a lot of back and forthShe began telling me that we had never called her to schedule a time to get her furnitureI told her that I personally had a note of my own that I had left her a messageIt is our company policy to periodically go through our open orders and call alder sales and layaways to see if they are ready yetOddly enough, we do not always get responsesAfter going back and forth for a bit she recounted her conversation with ***Only this time, she told me that her sales person had told her to call us when she was readyThat is common practice for layawaysIf someone is paying installments or their home isn't built yet it is common to have the customer call when they are readySo if this part of the story is true, which I believe because it was a layaway, then her story has changed and we were under the impression that she was to call us when she was ready to get itIt goes against her point that we never called her to let her know we had itFurthermore, it also goes against her claim that it wasn't a special orderIf it was something we had in stock, why would we need to call her? It would have already been in our possessionThere have been other details that have changed from the beginningAt first she claimed that since her furniture was not in the store she originally purchased it from then how would she get it if she didn't want to drive to our other store that is farther awayI told her we would be happy to take it to the original store so she could pick it up as originally plannedShe claimed that wouldn't workI went even farther and offered to deliver it to her home as wellThat didn't work for her eitherThat is when she told me that she was moving to *** *** We do understand that she wants to be treated fairly but so do weWe did exactly what we said we would doWe ordered her furnitureWe held it for her until she was readyWe have not tried to charge or any type of fee for leaving her furniture with us longer than agreed uponFrom the first time I spoke with her, she has changed her reason for wanting to cancel every time I had a reasonable and honest rebuttal for why we've done nothing wrongWe are not trying to charge her any more money or get anything more form herWe are simply trying to get her the furniture she originally purchased, wanted, and put a deposit on to order it the way she wanted it. *** ***Chuck's Furniture and Mattress
*** *** purchased a mattress and box springs from Chuck's Furniture on July 9, We do not offer a Return program but a Comfort guarantee programSeveral of our companies offer the customer a minimum of days to try out their mattressThe customer’s have to try the mattress for a
minimum of days to give their bodies time to adjust to the mattressIf they are unhappy with the mattress they are able to exchange the mattress for a mattress of equal or greater valueThe adjustable bases and any accessories are not part of the comfort trial with any company*** *** was informed of this policy when she first called in about not liking her mattressShe informed us she had already purchased another mattress from another store and did not want to exchange the mattress with usWe informed her there was not an option to just return the mattress and pay the restocking fee, and that the adjustable bases were not exchangeableWe have been more than willing to work with the customer on the reselectHowever, now she is getting to the end of her Day Comfort TrialOnce, we are over the days we are unable to offer the comfort trial for *** ***We would be more than willing to still honor the comfort trial as long as it is within this time frameHer mattress was delivered on July 27, and she has until October 27, to reselect for the comfort trial
My name is [redacted] and I am one of the managers at Chuck's Furniture in Morgantown, West VirginiaWe just received a letter regarding case [redacted] I have to preface this by saying that I was not the original sales person but I can attest to what happened recently in regards to issueWhen the customer called in and expressed a wish to cancel her order I was the one that took over from there.In regards to our store closing, that did indeed happenWe closed that location but it was more than a year after her purchaseShe bought in September of and we closed in December of Far longer than we would normally hold someone's furnitureOur closing was not secretWe had announced that we would be closing many months ahead of time through heavy advertisingWe also made an effort to contact customers with furniture on holdFor older orders we don't always get a response from people and in some cases we have incorrect phone numbersWe also had our other location where people could contact usShe also wanted to bring up her friends issueBecause I feel it is a separate issue I won't linger for too long except to say that any issues her friend had has no bearing on her case and that our mistake of over selling the friend's furniture is a completely different set of circumstancesI've said as much to the customer in our phone conversationsI first got onto the phone with the customer with little information because I did not want to keep her waiting on the lineShe expressed a desire to cancel her orderI told her that special orders are not cancelable in general but other orders that we have kept in our warehouse for that long are also non cancelableAt this point, she told me that it wasn't a special orderShe said that we had the bed on our floor when she bought itI knew which bed she was talking about but I didn't have all of the detailsI told her that when we hold furniture for this long that wouldn't matter but I wanted to checkI printed off her sales order and it was for a queen size bedThe one on our floor was in king size so I knew that she couldn't have been purchasing the floor modelSo it was most definitely a special orderAfter telling her again that special orders are not cancelable she began to tell me her story and it sounded like she was cryingAfter hearing that she was moving to [redacted] and that she couldn't take the furniture with her I told her the only thing I could do was to speak with the ownerThe next time we spoke, I told her that the owner is standing by our policyI tried to explain his position and how costly it is for us to order customized furniture for someone and hold it for over a year in our warehouseAt this point, she brought up again that it wasn't a special order but I pointed out that I knew without a doubt that it wasThis conversation was a lot of back and forthShe began telling me that we had never called her to schedule a time to get her furnitureI told her that I personally had a note of my own that I had left her a messageIt is our company policy to periodically go through our open orders and call alder sales and layaways to see if they are ready yetOddly enough, we do not always get responsesAfter going back and forth for a bit she recounted her conversation with ***Only this time, she told me that her sales person had told her to call us when she was readyThat is common practice for layawaysIf someone is paying installments or their home isn't built yet it is common to have the customer call when they are readySo if this part of the story is true, which I believe because it was a layaway, then her story has changed and we were under the impression that she was to call us when she was ready to get itIt goes against her point that we never called her to let her know we had itFurthermore, it also goes against her claim that it wasn't a special orderIf it was something we had in stock, why would we need to call her? It would have already been in our possessionThere have been other details that have changed from the beginningAt first she claimed that since her furniture was not in the store she originally purchased it from then how would she get it if she didn't want to drive to our other store that is farther awayI told her we would be happy to take it to the original store so she could pick it up as originally plannedShe claimed that wouldn't workI went even farther and offered to deliver it to her home as wellThat didn't work for her eitherThat is when she told me that she was moving to [redacted] *** We do understand that she wants to be treated fairly but so do weWe did exactly what we said we would doWe ordered her furnitureWe held it for her until she was readyWe have not tried to charge or any type of fee for leaving her furniture with us longer than agreed uponFrom the first time I spoke with her, she has changed her reason for wanting to cancel every time I had a reasonable and honest rebuttal for why we've done nothing wrongWe are not trying to charge her any more money or get anything more form herWe are simply trying to get her the furniture she originally purchased, wanted, and put a deposit on to order it the way she wanted it [redacted] Chuck's Furniture and Mattress
[redacted] purchased a mattress and box springs from Chuck's Furniture on July 9, We do not offer a Return program but a Comfort guarantee programSeveral of our companies offer the customer a minimum of days to try out their mattressThe customer’s have to try the mattress for a minimum of days to give their bodies time to adjust to the mattressIf they are unhappy with the mattress they are able to exchange the mattress for a mattress of equal or greater valueThe adjustable bases and any accessories are not part of the comfort trial with any company [redacted] was informed of this policy when she first called in about not liking her mattressShe informed us she had already purchased another mattress from another store and did not want to exchange the mattress with usWe informed her there was not an option to just return the mattress and pay the restocking fee, and that the adjustable bases were not exchangeableWe have been more than willing to work with the customer on the reselectHowever, now she is getting to the end of her Day Comfort TrialOnce, we are over the days we are unable to offer the comfort trial for [redacted] ***We would be more than willing to still honor the comfort trial as long as it is within this time frameHer mattress was delivered on July 27, and she has until October 27, to reselect for the comfort trial
To Whom it May Concern: Customer [redacted] purchased a Gat Creek bedroom set that we show on the floorThe customer purchased a Queen Bed with Storage, a nightstand, and a dresser on May 12,They purchased the set exactly as we have shown on our floor, minus the mirrorTheir sales representative told them we would mark the one on the floor sold to them in case their special order did not arrive within the time frame they neededWe have never shown the matching chest on our floorThe customer called in and stated that where they were placing the piece now the dresser would not fit and that they now need the chestAgainst our policy, the owners agreed to allow them to exchange out their dresser for the matching chest for a difference of $The customer then called back on October 20, and at this time said that the dresser was supposed to be a chestWe have tried and are trying to work with the customer on thisThis is a special order the customer placed and we have no way to send it back to the companyWe are willing to work with them on exchanging this outWe look forward to getting this situation resolved for the customerThanks!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
In regards to being told to call when she is ready, this was not something I was told by another employeeThis was something she specifically told me during our last phone conversationThe fact that the customer specifically said that she was told she can have time to pay it off then even if we believe that she wasn't told that we can know for sure that it would be understandableIf we are holding her furniture and letting her pay on it it would obviously be entirely up to her to call us and pay it offTherefore, she would have to contact us for payment and scheduling of the deliveryThat much is clearIn terms of non-cancelable special orders, the original receipt your received has that policy listed in bold letters at the bottomThe customer is claiming that she has never had this much trouble with a purchaseWe are making it very easyAll we are asking is that she pay for the furniture that she agreed to buy.We have done what we agreed to do and that was hold her furniture until she was able to pay it offWe are still standing by our agreement and we ask that she do the same
To Whom it May Concern: Customer *** purchased a Gat Creek bedroom set that we show on the floorThe customer purchased a Queen Bed with Storage, a nightstand, and a dresser on May 12,They purchased the set exactly as we have shown on our floor, minus the mirrorTheir sales
representative told them we would mark the one on the floor sold to them in case their special order did not arrive within the time frame they neededWe have never shown the matching chest on our floorThe customer called in and stated that where they were placing the piece now the dresser would not fit and that they now need the chestAgainst our policy, the owners agreed to allow them to exchange out their dresser for the matching chest for a difference of $The customer then called back on October 20, and at this time said that the dresser was supposed to be a chestWe have tried and are trying to work with the customer on thisThis is a special order the customer placed and we have no way to send it back to the companyWe are willing to work with them on exchanging this outWe look forward to getting this situation resolved for the customerThanks!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I did not get any correspondence from Chuck's furniture after they closed and I live over an hour away and do not get there advertisementsI never said anything about calling them for my order when I was ready and *** told my friend and I that we could take as long as we needed to pay because we were going through some hard timesMy receipt I got says nothing about not being about to cancel my orderI was told that the mattress that I was buying was on clearance and the only thing that could not be returned and I had told her that was for my daughter I would not be returning itWhen I spoke to *** and he told me he had a note that he had called and I told him I had never gotten a call he told me that it may have been a wrong numberWhy did they not send it in the mailI have never had this much trouble with a purchase beforeNo one has been very courteous except the original salesperson and she is gone.
Regards,
*** ***
My name is *** *** and I am one of the managers at Chuck's Furniture in Morgantown, West VirginiaWe just received a letter regarding case ***I have to preface this by saying that I was not the original sales person but I can attest to what happened recently in regards to issueWhen
the customer called in and expressed a wish to cancel her order I was the one that took over from there.In regards to our store closing, that did indeed happenWe closed that location but it was more than a year after her purchaseShe bought in September of and we closed in December of Far longer than we would normally hold someone's furnitureOur closing was not secretWe had announced that we would be closing many months ahead of time through heavy advertisingWe also made an effort to contact customers with furniture on holdFor older orders we don't always get a response from people and in some cases we have incorrect phone numbersWe also had our other location where people could contact us. She also wanted to bring up her friends issueBecause I feel it is a separate issue I won't linger for too long except to say that any issues her friend had has no bearing on her case and that our mistake of over selling the friend's furniture is a completely different set of circumstancesI've said as much to the customer in our phone conversations. I first got onto the phone with the customer with little information because I did not want to keep her waiting on the lineShe expressed a desire to cancel her orderI told her that special orders are not cancelable in general but other orders that we have kept in our warehouse for that long are also non cancelableAt this point, she told me that it wasn't a special orderShe said that we had the bed on our floor when she bought itI knew which bed she was talking about but I didn't have all of the detailsI told her that when we hold furniture for this long that wouldn't matter but I wanted to checkI printed off her sales order and it was for a queen size bedThe one on our floor was in king size so I knew that she couldn't have been purchasing the floor modelSo it was most definitely a special orderAfter telling her again that special orders are not cancelable she began to tell me her story and it sounded like she was cryingAfter hearing that she was moving to ** and that she couldn't take the furniture with her I told her the only thing I could do was to speak with the owner. The next time we spoke, I told her that the owner is standing by our policyI tried to explain his position and how costly it is for us to order customized furniture for someone and hold it for over a year in our warehouseAt this point, she brought up again that it wasn't a special order but I pointed out that I knew without a doubt that it wasThis conversation was a lot of back and forthShe began telling me that we had never called her to schedule a time to get her furnitureI told her that I personally had a note of my own that I had left her a messageIt is our company policy to periodically go through our open orders and call alder sales and layaways to see if they are ready yetOddly enough, we do not always get responsesAfter going back and forth for a bit she recounted her conversation with ***Only this time, she told me that her sales person had told her to call us when she was readyThat is common practice for layawaysIf someone is paying installments or their home isn't built yet it is common to have the customer call when they are readySo if this part of the story is true, which I believe because it was a layaway, then her story has changed and we were under the impression that she was to call us when she was ready to get itIt goes against her point that we never called her to let her know we had itFurthermore, it also goes against her claim that it wasn't a special orderIf it was something we had in stock, why would we need to call her? It would have already been in our possessionThere have been other details that have changed from the beginningAt first she claimed that since her furniture was not in the store she originally purchased it from then how would she get it if she didn't want to drive to our other store that is farther awayI told her we would be happy to take it to the original store so she could pick it up as originally plannedShe claimed that wouldn't workI went even farther and offered to deliver it to her home as wellThat didn't work for her eitherThat is when she told me that she was moving to *** *** We do understand that she wants to be treated fairly but so do weWe did exactly what we said we would doWe ordered her furnitureWe held it for her until she was readyWe have not tried to charge or any type of fee for leaving her furniture with us longer than agreed uponFrom the first time I spoke with her, she has changed her reason for wanting to cancel every time I had a reasonable and honest rebuttal for why we've done nothing wrongWe are not trying to charge her any more money or get anything more form herWe are simply trying to get her the furniture she originally purchased, wanted, and put a deposit on to order it the way she wanted it. *** ***Chuck's Furniture and Mattress
*** *** purchased a mattress and box springs from Chuck's Furniture on July 9, We do not offer a Return program but a Comfort guarantee programSeveral of our companies offer the customer a minimum of days to try out their mattressThe customer’s have to try the mattress for a
minimum of days to give their bodies time to adjust to the mattressIf they are unhappy with the mattress they are able to exchange the mattress for a mattress of equal or greater valueThe adjustable bases and any accessories are not part of the comfort trial with any company*** *** was informed of this policy when she first called in about not liking her mattressShe informed us she had already purchased another mattress from another store and did not want to exchange the mattress with usWe informed her there was not an option to just return the mattress and pay the restocking fee, and that the adjustable bases were not exchangeableWe have been more than willing to work with the customer on the reselectHowever, now she is getting to the end of her Day Comfort TrialOnce, we are over the days we are unable to offer the comfort trial for *** ***We would be more than willing to still honor the comfort trial as long as it is within this time frameHer mattress was delivered on July 27, and she has until October 27, to reselect for the comfort trial