I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI regret that this had to be done with a charge back to get their attention but was the only optionWe are still waiting for the Tech to package the unit up and would like to get a refund now as this has gone on long enough!
Regards,
Paul N***
We apologize that you feel that you did not receive the scooter
you ordered. We did review the transaction between you and our sales
person and did confirm that the scooter you ordered was the one that was
delivered to your house. We also confirmed that our return/refund
policy
was explained to you however, Spinlife.com is dedicated to customer
satisfaction. We have reached out to the manufacturer and our Customer
Service Manager is currently working with you to configure the scooter to your
specific needs. Please be assured that these configurations will be done
at no extra cost to you. We again apologize for the confusion but will
work hard to make sure the scooter meets your needs and your
satisfaction
Dear Ms*** * ***,We are very sorry a tech has not been out to fix your scooterThis certainly was an error on our end and we want to rectify this for youWe have issued your credit on 10/for the $that was charged to you for the service call that was not performedWe will however
set up a service visit at no cost to youHowever, we have not been able to make contact with you this weekPlease let us know if you have alternate number you can be reached at or you can call directly into us and we will get this taken care ofPlease call us at ###-###-#### option 5.Thank you,Carla G***Spinlife Customer Service
The Customer purchased an item that states it is good for up to pound individuals and can travel at a certain incline. The issue was that the incline was, most likekly, to far of a distance at that incline and thus created mechanical/electrical issues.We have agreed to credit the full
purchase amount to the Customer. We have paid a Technician to go to the Customers location, pick up, pack and ship the Unit. Upon receipt of the unit and it being in appropriate condition, the full amount will be credited back to the Customer's Credit card.We believe the issue has been resolved.Scott J***Director of Sales, Service and Support
The Customer purchased this unit March of so it was years old and out of warranty with the ManufacturerTo try to assist in the repair of the unit, we worked with the Manufacturer to have parts sent to the Customer. I have spoken with the Customer this afternoon to find out the
Manufacturer sent the wrong parts The Customer has traded this unit in on a new unit.In our conversations we found that Mr*** had spent about $on his attempt to repair the unit We are sending him a check for $for his expense and troubles.We believe this Complaint has been addressed and can be closed
We are sorry to hear that you are having some trouble with your
scooter after the batteries were replaced in JanuarySpinlife certainly wants
to help you with this matter and get your scooter repairedA technician has
been contacted and will be in contact with you to set up an appointment
Thank you for letting us know your scooter was needing service
and we are doing our best to get this resolved for youWe do apologize for any
inconvenience this may have caused you
Thank you
*** ***
Spinlife
SpinLife understands the frustration that the Customer has regarding this matter. After review of the various notes and emails the following has been determined.The Customer purchased two lift chairs and a power wheelchair.The Customer asked to return the lift chairs, stating they were
not the size orderedThe Customer had been provided with Documentation from the Manufacturer stating that the chairs were the size that had been ordered. This documentation had been provided to the customer.The power wheelchair arrived with the wrong size leg attachment. A technician went out and did not get the issue resolved. The manufacturer had sent the wrong size. They did send the correct size after that instance but the Customer refused letting the Technician repair the unit. The power wheelchair was then returned. Restocking fees are a standard policy and asking SpinLife to not charge the Restocking fees would be asking us to "alter our policy." We ask the Revdex.com to not place this complaint in our public profile. We do know the Customer has since purchased two other lift chairs (made by another manufacturer) and returned those stating mechanical issues and due to that we did not charge restocking fees. Regretfully, the requested refund will not be provided.Best regards, Scott J*** ** ***
*
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** *** ***
*** *** *** *** * *** *** *** *** *** ** *** *** *** ***
This is a notification that the Revdex.com did not hear back from the customer in response to our statement.s
SpinLife shares Mr*** frustration regarding the installation of his Vehicle lift. This unit was sold and then later it was found that no Installation Specialists were in Mr*** area.SpinLife Team reached out to the Manufacturer as well as a variety of contacts and still we were
unable to locate an Installation Specialist.We have worked with Mr*** to Credit him $to pay a local Mechanic to install this. Moreover, we have made an inhouse specialist available to work with the Mechanic to assist with any installation questions.Finally, we have Credited Mr*** $additional for his frustration and extended effort.We believe this unfortunate situation has been resolved to the Customer's satisfaction.Best Regards, Scott J***, Director of Sales and Customer Service
SpinLife was disappointed to hear of this experience. We immediately reached out to the Customer and have replaced the Chair with a new unit and have taken the old unit away.We apologize to the Customer for this situation and believe a full and complete resolution has been made.Scott
J***Director of Sales and Customer Service
After reviewing this order, it is clear that the Manufacturer had a back order on the item that our Sales Person was unaware of.I have spoken to Mr*** and expressed our disappointment in the situation as well as an apology for the issue.We have refunded the full purchase price for the item and
Mr*** believes this is a fair resolution.Scott J***Director of Sales/ServiceSpinLife
Dear ***,We are so sorry for the trouble you had with your order and receiving in the time you were promised when you placed the orderThat is certainly not how Spinlife intended to handle your orderWe are glad Greg and Allison were able to contact you and get your order on track to
deliver to you todayPlease feel free to contact us if there is anything unless you need.Thank you and have a wonderful day.*** ***Spinlife Customer Service
SpinLife had sent a quote to the Customer but our Team Member had missed the Customers follow up questions Upon receipt of this complaint, our Team reached out to the Customer and confirmed their questions We have sent the parts, at our cost, to the Customer free of charge The
Customer has since left a voicemail explaining his understandable frustration and accepted our efforts The Customer shared that our efforts satisfied his complaint.We do believe this issue is now closed.Scott J***
Upon receiving the Complaint, I reviewed our records. Our employee forgot to send the requested quote to Ms***.I called Ms*** and spoke to her. Assured her that the document would be sent via email as well as a FedEx of the hard copies.The package (FedEx Tracking
*** ) shows as delivered to her address on December 17, at 10:27am.Moreover, I have extended the offer of a discount to her for her troubles, if she were to decide to purchase the items on the quoteShe stated she is satisfied with the outcome and we believe this issue is resolved. Scott JenkinsDirector of Sales and Service
** ***. We again apologize for the issues you have had with your lift unfortunately, as stated before Spinlife does not offer service contracts on these lifts due to the heavy wear and tear that occurs on these items. We did bring your case to *** and were informed that they also do not offer any service contracts on these lifts and will not extend a service contract for this product line We certainly will honor and stand by the parts warranty that was included and replace anything that falls under it, free of charge.
It is also our understanding that another part is needed to fix your lift and another service visit will be needed once the part is received. Spinlife is dedicated to our customers and will also provide this service call free of charge to you. We sincerely hope that this resolves your issue and we apologize again for all the issues you have had with your lift
As per my conversation with Spinlife a short time ago today, I rec'd a call from AIT stating that when the scooter was being assembled, a part was cracked and the scooter will need to be replaced.Why they waited until the last minute (meaning the scooter was supposed to be delivered TODAY) I don't know unless they were aware of this last week and didn't have the guts to tell me.I don't believe they would have waited until this morning to put it together, given they had other deliveries to make and wouldn't have had the time. This had to have been several days ago.AIT out of Pennsylvania called me, and their number is ###-###-####.I want this scooter replaced THIS WEEK - I don't care that Thanksgiving is Thursday, that's not my problem but theirs - and it has to be the same color, model, specs, etc. I paid nearly two grand for this scooter and I have rights!I want to know how this happened...if it was deliberate, I intend to press charges with law enforcement.I lost alot of money on these mns and expect good results, not this three-ring circus it's turned out to be.Not only that, I want whoever delivers this to be from a medical supply company - someone who knows what they're doing. And I want to know which company tries to put this together - *** or ***.Spinlife should be ashamed for dragging this out for several weeks. I should have had this scooter LONG AGO. Shame on them!
Mrs ***
Per our arrangement, a credit request has been submitted and you will receive your refund in 3-business days. If you have any questoins, please do not hesitate to contact us
Thank you
Derek G***
This Customer had a Valid issue, HOWEVER, the Manufacturer was the party responsible for the issue. SpinLife took this concern of the Customers directly to the Manufacturer to facility a rapid resolution. I am happy to say that the Manufacturer has resolved the issue. SpinLife has
confirmed that the Customer is satisfied with the resolution.WE would request that this complaint NOT be entered into our public record, as this complaint was due to the Manufacturer.Scott J***Director of Sales and Customer Service
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI regret that this had to be done with a charge back to get their attention but was the only optionWe are still waiting for the Tech to package the unit up and would like to get a refund now as this has gone on long enough!
Regards,
Paul N***
We apologize that you feel that you did not receive the scooter
you ordered. We did review the transaction between you and our sales
person and did confirm that the scooter you ordered was the one that was
delivered to your house. We also confirmed that our return/refund
policy
was explained to you however, Spinlife.com is dedicated to customer
satisfaction. We have reached out to the manufacturer and our Customer
Service Manager is currently working with you to configure the scooter to your
specific needs. Please be assured that these configurations will be done
at no extra cost to you. We again apologize for the confusion but will
work hard to make sure the scooter meets your needs and your
satisfaction
Dear Ms*** * ***,We are very sorry a tech has not been out to fix your scooterThis certainly was an error on our end and we want to rectify this for youWe have issued your credit on 10/for the $that was charged to you for the service call that was not performedWe will however
set up a service visit at no cost to youHowever, we have not been able to make contact with you this weekPlease let us know if you have alternate number you can be reached at or you can call directly into us and we will get this taken care ofPlease call us at ###-###-#### option 5.Thank you,Carla G***Spinlife Customer Service
The Customer purchased an item that states it is good for up to pound individuals and can travel at a certain incline. The issue was that the incline was, most likekly, to far of a distance at that incline and thus created mechanical/electrical issues.We have agreed to credit the full
purchase amount to the Customer. We have paid a Technician to go to the Customers location, pick up, pack and ship the Unit. Upon receipt of the unit and it being in appropriate condition, the full amount will be credited back to the Customer's Credit card.We believe the issue has been resolved.Scott J***Director of Sales, Service and Support
The Customer purchased this unit March of so it was years old and out of warranty with the ManufacturerTo try to assist in the repair of the unit, we worked with the Manufacturer to have parts sent to the Customer. I have spoken with the Customer this afternoon to find out the
Manufacturer sent the wrong parts The Customer has traded this unit in on a new unit.In our conversations we found that Mr*** had spent about $on his attempt to repair the unit We are sending him a check for $for his expense and troubles.We believe this Complaint has been addressed and can be closed
We are sorry to hear that you are having some trouble with your
scooter after the batteries were replaced in JanuarySpinlife certainly wants
to help you with this matter and get your scooter repairedA technician has
been contacted and will be in contact with you to set up an appointment
Thank you for letting us know your scooter was needing service
and we are doing our best to get this resolved for youWe do apologize for any
inconvenience this may have caused you
Thank you
*** ***
Spinlife
SpinLife understands the frustration that the Customer has regarding this matter. After review of the various notes and emails the following has been determined.The Customer purchased two lift chairs and a power wheelchair.The Customer asked to return the lift chairs, stating they were
not the size orderedThe Customer had been provided with Documentation from the Manufacturer stating that the chairs were the size that had been ordered. This documentation had been provided to the customer.The power wheelchair arrived with the wrong size leg attachment. A technician went out and did not get the issue resolved. The manufacturer had sent the wrong size. They did send the correct size after that instance but the Customer refused letting the Technician repair the unit. The power wheelchair was then returned. Restocking fees are a standard policy and asking SpinLife to not charge the Restocking fees would be asking us to "alter our policy." We ask the Revdex.com to not place this complaint in our public profile. We do know the Customer has since purchased two other lift chairs (made by another manufacturer) and returned those stating mechanical issues and due to that we did not charge restocking fees. Regretfully, the requested refund will not be provided.Best regards, Scott J*** ** ***
*
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** *** ***
*** *** *** *** * *** *** *** *** *** ** *** *** *** ***
This is a notification that the Revdex.com did not hear back from the customer in response to our statement.s
SpinLife shares Mr*** frustration regarding the installation of his Vehicle lift. This unit was sold and then later it was found that no Installation Specialists were in Mr*** area.SpinLife Team reached out to the Manufacturer as well as a variety of contacts and still we were
unable to locate an Installation Specialist.We have worked with Mr*** to Credit him $to pay a local Mechanic to install this. Moreover, we have made an inhouse specialist available to work with the Mechanic to assist with any installation questions.Finally, we have Credited Mr*** $additional for his frustration and extended effort.We believe this unfortunate situation has been resolved to the Customer's satisfaction.Best Regards, Scott J***, Director of Sales and Customer Service
SpinLife was disappointed to hear of this experience. We immediately reached out to the Customer and have replaced the Chair with a new unit and have taken the old unit away.We apologize to the Customer for this situation and believe a full and complete resolution has been made.Scott
J***Director of Sales and Customer Service
After reviewing this order, it is clear that the Manufacturer had a back order on the item that our Sales Person was unaware of.I have spoken to Mr*** and expressed our disappointment in the situation as well as an apology for the issue.We have refunded the full purchase price for the item and
Mr*** believes this is a fair resolution.Scott J***Director of Sales/ServiceSpinLife
Dear ***,We are so sorry for the trouble you had with your order and receiving in the time you were promised when you placed the orderThat is certainly not how Spinlife intended to handle your orderWe are glad Greg and Allison were able to contact you and get your order on track to
deliver to you todayPlease feel free to contact us if there is anything unless you need.Thank you and have a wonderful day.*** ***Spinlife Customer Service
SpinLife had sent a quote to the Customer but our Team Member had missed the Customers follow up questions Upon receipt of this complaint, our Team reached out to the Customer and confirmed their questions We have sent the parts, at our cost, to the Customer free of charge The
Customer has since left a voicemail explaining his understandable frustration and accepted our efforts The Customer shared that our efforts satisfied his complaint.We do believe this issue is now closed.Scott J***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***
Upon receiving the Complaint, I reviewed our records. Our employee forgot to send the requested quote to Ms***.I called Ms*** and spoke to her. Assured her that the document would be sent via email as well as a FedEx of the hard copies.The package (FedEx Tracking
*** ) shows as delivered to her address on December 17, at 10:27am.Moreover, I have extended the offer of a discount to her for her troubles, if she were to decide to purchase the items on the quoteShe stated she is satisfied with the outcome and we believe this issue is resolved. Scott JenkinsDirector of Sales and Service
** ***. We again apologize for the issues you have had with your lift unfortunately, as stated before Spinlife does not offer service contracts on these lifts due to the heavy wear and tear that occurs on these items. We did bring your case to *** and were informed that they also do not offer any service contracts on these lifts and will not extend a service contract for this product line We certainly will honor and stand by the parts warranty that was included and replace anything that falls under it, free of charge.
It is also our understanding that another part is needed to fix your lift and another service visit will be needed once the part is received. Spinlife is dedicated to our customers and will also provide this service call free of charge to you. We sincerely hope that this resolves your issue and we apologize again for all the issues you have had with your lift
As per my conversation with Spinlife a short time ago today, I rec'd a call from AIT stating that when the scooter was being assembled, a part was cracked and the scooter will need to be replaced.Why they waited until the last minute (meaning the scooter was supposed to be delivered TODAY) I don't know unless they were aware of this last week and didn't have the guts to tell me.I don't believe they would have waited until this morning to put it together, given they had other deliveries to make and wouldn't have had the time. This had to have been several days ago.AIT out of Pennsylvania called me, and their number is ###-###-####.I want this scooter replaced THIS WEEK - I don't care that Thanksgiving is Thursday, that's not my problem but theirs - and it has to be the same color, model, specs, etc. I paid nearly two grand for this scooter and I have rights!I want to know how this happened...if it was deliberate, I intend to press charges with law enforcement.I lost alot of money on these m
ns and expect good results, not this three-ring circus it's turned out to be.Not only that, I want whoever delivers this to be from a medical supply company - someone who knows what they're doing. And I want to know which company tries to put this together - *** or ***.Spinlife should be ashamed for dragging this out for several weeks. I should have had this scooter LONG AGO. Shame on them!
Mrs ***
Per our arrangement, a credit request has been submitted and you will receive your refund in 3-business days. If you have any questoins, please do not hesitate to contact us
Thank you
Derek G***
This Customer had a Valid issue, HOWEVER, the Manufacturer was the party responsible for the issue. SpinLife took this concern of the Customers directly to the Manufacturer to facility a rapid resolution. I am happy to say that the Manufacturer has resolved the issue. SpinLife has
confirmed that the Customer is satisfied with the resolution.WE would request that this complaint NOT be entered into our public record, as this complaint was due to the Manufacturer.Scott J***Director of Sales and Customer Service