Chun, Kimo Dds

Dear ***:We are writing to you in response to a complaint (ID [redacted] ) submitted by [redacted] .Ms [redacted] visited our office for dental treatment on July 6, and July 7, After claims were submitted to her insurance plans she had a balance remainingShe would have been mailed a report- called an "Explanation of Benefits"- directly from her insurance carriers detailing her patient portion responsibilityHer first billing statement from our office was mailed to her on October 18, 2011and then again on December 1,Both billing statements were sent back to our office marked "Return to Sender" and "Unable to Forward"She was unable to be contacted nor was our office informed by Ms [redacted] of a change to her addressOn July 17, she was sent to our collection agency- the [redacted] ***- for her outstanding balance of $429.82.In July 2015, she contacted our office regarding her outstanding balanceWe informed her that once a debt is submitted to our collection agency that she would have to contact them directlyWhen a debt is acquiesced to collections the collections agency is responsible for any future financial transactions and it is no longer under our controlShe was offered but refused their contact informationWe made every effort to explain to her the process to rectify the situation but she stated that she did not want to deal with our collections agency.If she would like to reconsider and make a payment at this time the phone number to the [redacted] is [redacted] We have already contacted our client service representative at the [redacted] to inform them of the situation and confirmed that any payment resolution would need to occur through their office.Please contact our office at [redacted] should you have any further questions

Complaint: ***
I am rejecting this response because:
Ms***, I am confused about how to file a complaint against a business because I have provided all statements of facts and Oahu Endodontic's responses have clearly validated my complaints by admitting that they they made no attempt to contact me by phone and waited years to resolve a billing issues Clearly, Oahu Endodontics has admitted to not using normal, standard available means to contact me by phone They have used unethical business practices and as a result, my credit rating has been negatively impacted What further action is required for me to take at this time to complete this process? I have respectfully requested that Oahu Endodontics resolve this matter by rescinding the credit company's report and by declaring their conduct as improper and unethical I have every means to pay an outstanding bill and do pay my bills What further action is required on my part to request that the business comply with the Fair Credit Reporting Act?
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:Ms. [redacted], I am confused about how to file a complaint against a business because I have provided all statements of facts and Oahu Endodontic's responses have clearly validated my complaints by admitting that they they made no attempt to contact me by phone and waited 4 years to resolve a billing issues.   Clearly, Oahu Endodontics has admitted to not using normal, standard available means to contact me by phone.  They have used unethical business practices and as a result, my credit rating has been negatively impacted.  What further action is required for me to take at this time to complete this process?  I have respectfully requested that Oahu Endodontics resolve this matter by rescinding the credit company's report and by declaring their conduct as improper and unethical.  I have every means to pay an outstanding bill and do pay my bills.  What further action is required on my part to request that the business comply with the Fair Credit Reporting Act?
Sincerely,
[redacted]

Dear [redacted]:We are writing to you in response to a complaint (ID [redacted]) submitted by [redacted].Ms. [redacted] visited our office for dental treatment on July 6, 2011 and July 7, 2011. After claims were submitted to her insurance plans she had a balance remaining. She would...

have been mailed a report- called an "Explanation of Benefits"- directly from her insurance carriers detailing her patient portion responsibility. Her first billing statement from our office was mailed to her on October 18, 2011and then again on December 1,2011. Both billing statements were sent back to our office marked "Return to Sender" and "Unable to Forward". She was unable to be contacted nor was our office informed by Ms. [redacted] of a change to her address. On July 17, 2012 she was sent to our collection agency- the [redacted]- for her outstanding balance of $429.82.In July 2015, she contacted our office regarding her outstanding balance. We informed her that once a debt is submitted to our collection agency that she would have to contact them directly. When a debt is acquiesced to collections the collections agency is responsible for any future financial transactions and it is no longer under our control. She was offered but refused their contact information. We made every effort to explain to her the process to rectify the situation but she stated that she did not want to deal with our collections agency.If she would like to reconsider and make a payment at this time the phone number to the [redacted] is [redacted]. We have already contacted our client service representative at the [redacted] to inform them of the situation and confirmed that any payment resolution would need to occur through their office.Please contact our office at [redacted] should you have any further questions.

Dear [redacted]:We are writing to you in response to a complaint (ID [redacted]) submitted by [redacted].Ms. [redacted] visited our office for dental treatment on July 6, 2011 and July 7, 2011. After claims were submitted to her insurance plans she had a balance remaining. She would have been...

mailed a report- called an "Explanation of Benefits"- directly from her insurance carriers detailing her patient portion responsibility. Her first billing statement from our office was mailed to her on October 18, 2011and then again on December 1,2011. Both billing statements were sent back to our office marked "Return to Sender" and "Unable to Forward". She was unable to be contacted nor was our office informed by Ms. [redacted] of a change to her address. On July 17, 2012 she was sent to our collection agency- the [redacted]- for her outstanding balance of $429.82.In July 2015, she contacted our office regarding her outstanding balance. We informed her that once a debt is submitted to our collection agency that she would have to contact them directly. When a debt is acquiesced to collections the collections agency is responsible for any future financial transactions and it is no longer under our control. She was offered but refused their contact information. We made every effort to explain to her the process to rectify the situation but she stated that she did not want to deal with our collections agency.If she would like to reconsider and make a payment at this time the phone number to the [redacted] is [redacted]. We have already contacted our client service representative at the [redacted] to inform them of the situation and confirmed that any payment resolution would need to occur through their office.Please contact our office at [redacted] should you have any further questions.