Church Collision Center, Inc.

From: Revdex.com of Metro Washington DCDate: Tue, May 31, at 1:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Tue, May 31, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I am not satisfied with the Salvage goods response, they are bad in customer service and do not return my moneyOn Tuesday, May 31, 1:AM, Revdex.com wrote:

5/18/16Dear Representative at Revdex.com: RE: complaint ***I was very surprised to receive the complaint from this customer as she is well aware of our store policy and has made purchases beforeWe have our policy clearly posted on a large chalkboard directly behind our checkout counterThe policy
states "All sales final, no exchange or refund”We also have a stamp on each receipt that states "all sales final'We are an antique store selling used vintage items, we are not a department store that can order replacement items and therefore accept returnsThe majority of antique and vintage stores have a policy of no returnsThe jewelry pieces she purchased were vintage and had obvious wear that we pointed out to herThey were certainly not broken piecesShe came in on a Saturday with a store full of customers and poured the jewelry out of a pill bottle from her purseShe said very loudly to Gary (my salesperson) that she wanted a refundShe said the earrings did not workHe stated very calmly that she would have to speak to the owner as the policy is no refund or exchange, and to please keep her voice downHe said he was not authorized to make an exceptionShe demanded that he call the ownerGary said the owner was unavailable, and truly I was not available for calls that dayShe called him "ugly and useless in front of customersShe was very disrespectful to him and made a scene in my shop in the presence of customers in lineHe asked her to contact me to discuss and to leave the Store as she kept raising her voice and he still had customers waitingShe left and then called him on the store phone and said again “you are ugly and useless'Gary was very upset by her behavior but maintained his composureI called her upon my return the following week and explained that I could not give her a credit as the jewelry was not broken at the time of purchaseShe said she understands the policy and that she was advised of the age and ware of the piecesHer statement to Revdex.com is not true and her statements that my business is a fraud and that we do not post policy are also not trueIt is also an issue for me that she had the jewelry in her possession for over a month and carried it in a pill bottle, which may have caused damageI hope you will not publish accusations and lies that may damage my businessI have been in business for six years and have never had a customer complaint to Revdex.com, I pride myself on my customer Service and quality merchandiseI have made exceptions to the policy in the past if there was a legitimate issue with merchandise, but as she was so disrespectful to my salesperson and made a claim against my business, I will not refund or credit these itemsShe sent in the complaint before even speaking to me and that is also very unfairI have also included the original note regarding the incident that Gary left for me to review upon my return.Regards, Nancy E.Owner, Salvage Goods

5/18/16Dear Representative at Revdex.com: RE: complaint ***I was very surprised to receive the complaint from this customer as she is well aware of our store policy and has made purchases beforeWe have our policy clearly posted on a large chalkboard directly behind our checkout counterThe policy
states "All sales final, no exchange or refund”We also have a stamp on each receipt that states "all sales final'We are an antique store selling used vintage items, we are not a department store that can order replacement items and therefore accept returnsThe majority of antique and vintage stores have a policy of no returnsThe jewelry pieces she purchased were vintage and had obvious wear that we pointed out to herThey were certainly not broken piecesShe came in on a Saturday with a store full of customers and poured the jewelry out of a pill bottle from her purseShe said very loudly to Gary (my salesperson) that she wanted a refundShe said the earrings did not workHe stated very calmly that she would have to speak to the owner as the policy is no refund or exchange, and to please keep her voice downHe said he was not authorized to make an exceptionShe demanded that he call the ownerGary said the owner was unavailable, and truly I was not available for calls that dayShe called him "ugly and useless in front of customersShe was very disrespectful to him and made a scene in my shop in the presence of customers in lineHe asked her to contact me to discuss and to leave the Store as she kept raising her voice and he still had customers waitingShe left and then called him on the store phone and said again “you are ugly and useless'Gary was very upset by her behavior but maintained his composureI called her upon my return the following week and explained that I could not give her a credit as the jewelry was not broken at the time of purchaseShe said she understands the policy and that she was advised of the age and ware of the piecesHer statement to Revdex.com is not true and her statements that my business is a fraud and that we do not post policy are also not trueIt is also an issue for me that she had the jewelry in her possession for over a month and carried it in a pill bottle, which may have caused damageI hope you will not publish accusations and lies that may damage my businessI have been in business for six years and have never had a customer complaint to Revdex.com, I pride myself on my customer Service and quality merchandiseI have made exceptions to the policy in the past if there was a legitimate issue with merchandise, but as she was so disrespectful to my salesperson and made a claim against my business, I will not refund or credit these itemsShe sent in the complaint before even speaking to me and that is also very unfairI have also included the original note regarding the incident that Gary left for me to review upon my return.Regards, Nancy E.Owner, Salvage Goods

From: Revdex.com of Metro Washington DC<[email protected]>Date: Tue, May 31, 2016 at 1:38 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, May 31, 2016 at 12:57 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>I am not satisfied with the Salvage goods response, they are bad in customer service and do not  return my moneyOn Tuesday, May 31, 2016 1:18 AM, Revdex.com <[email protected]> wrote: