Complaint ID#: ***Complaint Information: *** *** was very concerned and upset because she thought Church Hill Classics misspelled "University" in the embossed text "*** ***" on her son's diploma frameShe thought the v was a b spelling
"Unibersity." Both Lisa, one of our customer service representatives and Joe, our company Vice President, spoke with Deborah the same day we received her complaintWe explained to her that *** *** is requiring us to use the same font on our embossed mats as the university uses on their degrees*** *** wanted both to matchWe agree that the v looks like a b, but that is the nature of the font we are required to useThere is no misspellingOnce we explained the situation Deborah understood and proudly gave her son the diploma frame she purchasedThe issue was resolved to her satisfaction on the same day we received her correspondenceSent on: 6/14/11:15:AMCompany Contact Phone: ***Company Contact Email: ***
Complaint ID#: ***Complaint Information: *** *** was very concerned and upset because she thought Church Hill Classics misspelled "University" in the embossed text "*** ***" on her son's diploma frameShe thought the v was a b spelling
"Unibersity." Both Lisa, one of our customer service representatives and Joe, our company Vice President, spoke with Deborah the same day we received her complaintWe explained to her that *** *** is requiring us to use the same font on our embossed mats as the university uses on their degrees*** *** wanted both to matchWe agree that the v looks like a b, but that is the nature of the font we are required to useThere is no misspellingOnce we explained the situation Deborah understood and proudly gave her son the diploma frame she purchasedThe issue was resolved to her satisfaction on the same day we received her correspondenceSent on: 6/14/11:15:AMCompany Contact Phone: ***Company Contact Email: ***