Initial Business Response / [redacted] (1000, 23, 2015/12/11) */ The address and phone number given to us do not match any accounts with this member's namePlease provide us with an updated phone number and address.Dates and/or amounts of the transactions would also be of great help in researching this caseThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They meet all my requests and still might let them be apart of my banking matters Sincerely, [redacted]
Elevations Credit Union is in receipt of complaint #[redacted]. Our UMC Branch Manager has been in direct contact with Ms. [redacted]. To protect our member’s privacy, the resolution of the complaint has been communicated directly to her. We value Ms. [redacted]’s membership and appreciate the...
Initial Business Response /* (1000, 15, 2015/07/17) */
Elevations Credit Union is in receipt of complaint #XXXXXXXX and after researching 3 years of correspondence regarding this matter, has taken steps to resolve the issue. To protect our Member's privacy, the details of the resolution are being...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They meet all my requests and still might let them be apart of my banking matters.
Sincerely,
[redacted]
Elevations Credit Union is in receipt of complaint #[redacted]. A Member Service Manager has been in direct contact with Mr. [redacted]. To protect our member’s privacy, the source of and resolution of the problem has been communicated directly to him. Mr. [redacted] has been provided with the Member Service...
Manager’s direct number in case he has any further questions or issues. We value Mr. [redacted]’s membership and appreciate the opportunity to address this issue.
Initial Business Response /* (1000, 23, 2015/12/11) */
The address and phone number given to us do not match any accounts with this member's name. Please provide us with an updated phone number and address.Dates and/or amounts of the transactions would also be of great help in researching this...
Initial Business Response /* (1000, 22, 2015/12/11) */
December 10, 2015
This response is provided to Complaint #XXXXXXXX filed by credit union member [redacted].
The complaint in question essentially alleges two issues with the credit union, those being: (a) that Mr. [redacted] was not...
pleased with the content of his communications with the credit union and the position of the credit union regarding his account, and (b) that Mr. [redacted] was not pleased with the form and/or tone of his communications with the credit union regarding his account.
Addressing first the allegation of Mr. [redacted] alleging that he did not agree with the credit union's position regarding his account as conveyed by the employee with whom he last communicated, the credit union's privacy policy prevents the credit union from specifically commenting on Mr. [redacted]'s account status or transactional history with the credit union, absent the credit union being provided a signed and notarized Authorization for Release of Account Records from Mr. [redacted]. The credit union's privacy policy was created for the benefit of all credit union members, including Mr. [redacted]. Unfortunately, no such authorization for release of account records has been provided in this instance. However, we can represent to you that in response to the complaint of Mr. [redacted] an officer of the credit union has thoroughly reviewed the content of Mr. [redacted]'s complaint, his account history and all notes and information in the credit union's records regarding the actions taken by the credit union on the account. The reviewing officer has confirmed that all actions taken by the credit union relating to Mr. [redacted]'s account are consistent with the credit union's applicable policy and procedure, and also consistent with the credit union's legal position on the account. The credit union will be happy to provide more detailed information if Mr. [redacted] will provide the credit union with a signed and notarized Authorization for Release of Account Records.
With respect to the second portion of Mr. [redacted]'s complaint, it is unfortunate that Mr. [redacted] had a communication with an employee of the credit union with whom he was apparently dissatisfied. The credit union devotes significant effort and expense to appropriately train all member service representatives, and the credit union strives to at all times treat every member with courtesy and respect, and provide the best member service available anywhere. The employee with whom the credit union records indicate that Mr. [redacted] communicated is highly trained and respected, and while Mr. [redacted] may not have been pleased with the information that was related to him by the employee, at no time was Mr. [redacted] treated in a manner that was not respectful and appropriate under the circumstances. In this instance, it appears that Mr. [redacted] is primarily dissatisfied that the employee with whom he communicated did not concede to his expressed position pertaining to his business and accounts with the credit union, rather than any specific identified behavior that was discourteous, unprofessional or disrespectful. The credit union is certainly willing to accommodate Mr. [redacted]'s request that he be provided the opportunity to communicate with a different member of the credit union staff regarding his account, and as the Manager of the appropriate department at the credit union I respectfully request that Mr. [redacted] communicate directly with me in the future. However, please note that the credit union will likely not be inclined to deviate from the legal position that has already been communicated to Mr. [redacted] regarding his account.
If you have any further question or desire additional information regarding this matter, please feel free to contact me at your convenience.
Sincerely,
[redacted]
Elevations Credit Union
AVP Credit Risk Management
(p) [redacted] ext. [redacted]
Initial Business Response / [redacted] (1000, 23, 2015/12/11) */ The address and phone number given to us do not match any accounts with this member's namePlease provide us with an updated phone number and address.Dates and/or amounts of the transactions would also be of great help in researching this caseThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They meet all my requests and still might let them be apart of my banking matters Sincerely, [redacted]
Elevations Credit Union is in receipt of complaint #[redacted]. Our UMC Branch Manager has been in direct contact with Ms. [redacted]. To protect our member’s privacy, the resolution of the complaint has been communicated directly to her. We value Ms. [redacted]’s membership and appreciate the...
opportunity to address this issue.
Initial Business Response /* (1000, 15, 2015/07/17) */
Elevations Credit Union is in receipt of complaint #XXXXXXXX and after researching 3 years of correspondence regarding this matter, has taken steps to resolve the issue. To protect our Member's privacy, the details of the resolution are being...
communicated directly to him.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They meet all my requests and still might let them be apart of my banking matters.
Sincerely,
[redacted]
Elevations Credit Union is in receipt of complaint #[redacted]. A Member Service Manager has been in direct contact with Mr. [redacted]. To protect our member’s privacy, the source of and resolution of the problem has been communicated directly to him. Mr. [redacted] has been provided with the Member Service...
Manager’s direct number in case he has any further questions or issues. We value Mr. [redacted]’s membership and appreciate the opportunity to address this issue.
Initial Business Response /* (1000, 23, 2015/12/11) */
The address and phone number given to us do not match any accounts with this member's name. Please provide us with an updated phone number and address.Dates and/or amounts of the transactions would also be of great help in researching this...
case. Thank you.
Initial Business Response /* (1000, 22, 2015/12/11) */
December 10, 2015
This response is provided to Complaint #XXXXXXXX filed by credit union member [redacted].
The complaint in question essentially alleges two issues with the credit union, those being: (a) that Mr. [redacted] was not...
pleased with the content of his communications with the credit union and the position of the credit union regarding his account, and (b) that Mr. [redacted] was not pleased with the form and/or tone of his communications with the credit union regarding his account.
Addressing first the allegation of Mr. [redacted] alleging that he did not agree with the credit union's position regarding his account as conveyed by the employee with whom he last communicated, the credit union's privacy policy prevents the credit union from specifically commenting on Mr. [redacted]'s account status or transactional history with the credit union, absent the credit union being provided a signed and notarized Authorization for Release of Account Records from Mr. [redacted]. The credit union's privacy policy was created for the benefit of all credit union members, including Mr. [redacted]. Unfortunately, no such authorization for release of account records has been provided in this instance. However, we can represent to you that in response to the complaint of Mr. [redacted] an officer of the credit union has thoroughly reviewed the content of Mr. [redacted]'s complaint, his account history and all notes and information in the credit union's records regarding the actions taken by the credit union on the account. The reviewing officer has confirmed that all actions taken by the credit union relating to Mr. [redacted]'s account are consistent with the credit union's applicable policy and procedure, and also consistent with the credit union's legal position on the account. The credit union will be happy to provide more detailed information if Mr. [redacted] will provide the credit union with a signed and notarized Authorization for Release of Account Records.
With respect to the second portion of Mr. [redacted]'s complaint, it is unfortunate that Mr. [redacted] had a communication with an employee of the credit union with whom he was apparently dissatisfied. The credit union devotes significant effort and expense to appropriately train all member service representatives, and the credit union strives to at all times treat every member with courtesy and respect, and provide the best member service available anywhere. The employee with whom the credit union records indicate that Mr. [redacted] communicated is highly trained and respected, and while Mr. [redacted] may not have been pleased with the information that was related to him by the employee, at no time was Mr. [redacted] treated in a manner that was not respectful and appropriate under the circumstances. In this instance, it appears that Mr. [redacted] is primarily dissatisfied that the employee with whom he communicated did not concede to his expressed position pertaining to his business and accounts with the credit union, rather than any specific identified behavior that was discourteous, unprofessional or disrespectful. The credit union is certainly willing to accommodate Mr. [redacted]'s request that he be provided the opportunity to communicate with a different member of the credit union staff regarding his account, and as the Manager of the appropriate department at the credit union I respectfully request that Mr. [redacted] communicate directly with me in the future. However, please note that the credit union will likely not be inclined to deviate from the legal position that has already been communicated to Mr. [redacted] regarding his account.
If you have any further question or desire additional information regarding this matter, please feel free to contact me at your convenience.
Sincerely,
[redacted]
Elevations Credit Union
AVP Credit Risk Management
(p) [redacted] ext. [redacted]