Churchill Radiology Consultants

On July 14, 2014 I recieved several x-rays at [redacted] Hospital at the request of my Rhuematologist MD. I was told that my insurance might not cover all of them. In Sept. 2014 I rec'd a bill from Churchill Radiology Consultants in the amount of $555.00 for these x-ray services. The bill noted that insurance was billed and paid $0.00 and [redacted] had paid 83.30 on 8/26/14, so I figured I'd have to pay the remaining balance so I sent a payment of $150.00 on 10/24/14. Then on 11/24/14 I paid the remaining balance of 405.00. I then rec'd a notice from my insurance company a week later stating they paid the amount of 471.75 with 83.25 disallowed. I contacted Churchill Radiology on 12/11/14 who reported they had rec'd both my payments and saw that I had a refund coming in the amount and would be processing it. I never rec'd the refund so I called them back on 1/26/15 and again last month in Feb 15 and still have not rec'd my refund. It has now been over 4 months and I felt it was time to report to someone who could help me get my money refunded.Thanks for your help with this matter.Product_Or_Service: x-rays Account_Number: [redacted]Desired SettlementThe entire amount I paid $555.00Business Response Thank you for bringing this issue to our attention. As with the majority of hospital-based radiology practices, the billing services of [redacted] (dba Churchill Radiology Consultants) are contracted to a third-party professional medical billing company. The billing company receives the medical records and the billing information from the hospital, submits the claims to patient insurer(s), posts any received payments to the patient accounts, and handles the resulting deposits and any applicable refunds.This complaint was forwarded to the CEO of the billing company ([redacted]) and the CEO of their parent company ([redacted]). Their investigation exposed a problem in the billing company's internal refund processing system.Records from [redacted] regarding this account indicate a charge of $653.00 with a payment of $83.30 and an allowance of $14.70, leaving a balance of $555.00. Subsequent payments were received in the amounts of $150.00 + 405.00 ($555.00) from the patient and $471.75 from the insurer. Hence the amount of overpayment is $471.75 (i.e. the same amount as the duplicate payment from the insurer). Our contact at the billing company reports that check #21250 was generated from the [redacted] Refund account on 04/10/15 in the amount of $471.75 and has been mailed to the patient.We regret that the patient experienced the frustration of dealing with this situation and would like to extend an apology on behalf of our contractor for the delay in processing the refund. We have been assured that the billing company has resolved the underlying problem that resulted in this delay.