Churchville Electric

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] When I spoke with Kyle M [redacted] about the bill on 7/after emailing and texting he did not deny the previous conversation about waiving the $ He only told me then that he could not wave it because they were "barley" making money on the job and only agreed to drop the cost of parts for the generator service and stated that was the best he could do (why would he offer to do that if he had not previously offered to wave the whole generator service) After performing the generator service he did not provide me with a bill and did not include the generator service in the quote for the electrical upgrade Only after all of the work was done did he include the generator service in the bill for the larger job I believe Kyle either misunderstood the original conversation that he agreed to about waving the generator service or was overruled by his family that runs the company I feel that the company should have to abide by the agreement he made with me The only thing that I should have done differently at the beginning was ask for him to provide to me in writing that he was not going to charge for the generator service but didn't think that was necessaryI also have a question for him about when the electrical service upgrade work was being done when all three employees of Churchville Electric were looking at my electric panel when they just arrived and right before they started the work My wife overheard one person question the other two if we really needed or wanted a new electrical panel Someone else in the conversation said it was "part of the job" I would like an explanation of this.Thanks [redacted]

Reply to complaint [redacted] The customer contacted Churchville Electric asking for a price on performing an annual generator service and a new riser cableIt was determined after consulting with the electrical inspector that thc service needed to be replaced to bring it up to codeWhile the electricians were there they performed the generator service and told the customer that they would send a quote on the service changeThe work on the generator was not billedat that time figuring that we would send bill out for both jobsThere was never any mention of waving the cost of the generator service by either partyWe feel that we gave the customer a fare price on the serviceAfter receiving an email from the customer stating that he said that we told him that the generator service would be free because we were doing additional work there, we told him that we would wave the cost of thematerials on the generator serviceHe agreed to this and a revised bill was sent to himWe believe that we acted appropriately and feel that there was nothing we could do differently in this situation.Kyle M***