To Whom It May Concern:This letter Is in response from a dispute your organization has received regarding a transaction between our company and Mr*** ***.The sunvisors Mr*** contacted your agency for have been sent via ***The tracking number is ***
These items were backordered, as you will see In the email attached we had notified Mr*** they would be shipped at a later date, which we have done.Mr*** has made several statements In his complainant that I would like to address:• As with all our orders for custom interiors, we send samples of various materials and request the customer select from the samples provided and then mail a piece of the sample backWe followed our standard protocol and made Mr***'s interior based on the sample he providedYou will see this outlined in the emails as wellWe received the signed agreement and the sample of the material back from Mr*** on May 21, Our company does not start the build of a custom interior until we receive the sample or a portion of the chosen sample back from the customerOnce the sample and signed agreement was received from Mr. ***, we started the production of the interior he had orderedMr*** now states he has the sample that he requested and did not send that backThis is false. • Mr*** states numerous email were sent without a responseI've attached emails received, as well as our reply.• Even though we built the interior exactly as what was ordered and agreed upon, I wanted Mr. *** to be 100% satisfied with his purchaseYou will see from the email I offered Mr*** a replacement interior to the customer in the sample swatch that he has in his possessionI told him to sign the back of the sample, cut half and send backHe was reluctant to do soHe wanted a replacement interior made and sent without prior exchangeUnfortunately, we cannot exchange a product unless without receiving the item first.• I offered to have *** pick up the boxes with prepaid labels, yet I asked Mr*** to properly package back up the interior he had received so It would not be damagedMr*** declined that offerHe stated that he had thrown the boxes away and was not being cooperative to package interior and send backHe asked that I mail him empty boxes for him to use.• Being that Mr*** would not package the boxes, we reached an agreement that a local friend of Ciadella Interiors would drive to Mr***'s house and pick up the InteriorWhen our representative showed up to meet Mr*** he would not release the interior.• Mr*** was unwilling to cooperate to return the interior when I had made arrangements and offered multiple suggestionsMy final attempt was a letter sent Including printed pre-paid labels to Mr***I stated that he could return the custom interior and I would refund his credit card.Our company has went to extreme measures trying to accommodate Mr***; offering a replacement on a custom interior that was made from material selected, offering to pay shipping and even having it personally picked up $he wouldn't have to worry about damage or packagingHe has been uncooperative stating he will "see us in court", made several threats and derogatory statements about our companyAt this point, we've exhausted all resources and Mr*** continued to be unreasonable. Thank you for your time and if you have any additional questions, please do not hesitate to contact myself
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did finally receive the sun visors days agoThe vinyl was the same color as the rest of the interior vinylWhich was the wrong colorThe company classifies this interior as CustomThe foam I ordered was not cut for the style of covers I orderedThe door panels did not have the holes cut for the arm restsI had specifically ordered door panels for a sedan with arm restsThe company no longer communicates, so I am considering additional avenues for remedyI paid in advance, but did not receive the Custom interior as I had requested
Regards,
*** ***
To Whom It May Concern:This letter Is in response from a dispute your organization has received regarding a transaction between our company and Mr. [redacted].The sunvisors Mr. [redacted] contacted your agency for have been sent via [redacted]. The tracking number is [redacted]....
These items were backordered, as you will see In the email attached we had notified Mr. [redacted] they would be shipped at a later date, which we have done.Mr. [redacted] has made several false statements In his complainant that I would like to address:• As with all our orders for custom interiors, we send samples of various materials and request the customer select from the samples provided and then mail a piece of the sample back. We followed our standard protocol and made Mr. [redacted]'s interior based on the sample he provided. You will see this outlined in the emails as well. We received the signed agreement and the sample of the material back from Mr. [redacted] on May 21, 2015. Our company does not start the build of a custom interior until we receive the sample or a portion of the chosen sample back from the customer. Once the sample and signed agreement was received from Mr. [redacted], we started the production of the interior he had ordered. Mr. [redacted] now states he has the sample that he requested and did not send that back. This is false. • Mr. [redacted] states numerous email were sent without a response. I've attached emails received, as well as our reply.• Even though we built the interior exactly as what was ordered and agreed upon, I wanted Mr. [redacted] to be 100% satisfied with his purchase. You will see from the email I offered Mr. [redacted] a replacement interior to the customer in the sample swatch that he has in his possession. I told him to sign the back of the sample, cut half and send back. He was reluctant to do so. He wanted a replacement interior made and sent without prior exchange. Unfortunately, we cannot exchange a product unless without receiving the item first.• I offered to have [redacted] pick up the boxes with prepaid labels, yet I asked Mr. [redacted] to properly package back up the interior he had received so It would not be damaged. Mr. [redacted] declined that offer. He stated that he had thrown the boxes away and was not being cooperative to package interior and send back. He asked that I mail him empty boxes for him to use.• Being that Mr. [redacted] would not package the boxes, we reached an agreement that a local friend of Ciadella Interiors would drive to Mr. [redacted]'s house and pick up the Interior. When our representative showed up to meet Mr. [redacted] he would not release the interior.• Mr. [redacted] was unwilling to cooperate to return the interior when I had made arrangements and offered multiple suggestions. My final attempt was a letter sent Including printed pre-paid labels to Mr. [redacted]. I stated that he could return the custom interior and I would refund his credit card.Our company has went to extreme measures trying to accommodate Mr. [redacted]; offering a replacement on a custom interior that was made from material selected, offering to pay shipping and even having it personally picked up $0 he wouldn't have to worry about damage or packaging. He has been uncooperative stating he will "see us in court", made several threats and derogatory statements about our company. At this point, we've exhausted all resources and Mr. [redacted] continued to be unreasonable. Thank you for your time and if you have any additional questions, please do not hesitate to contact myself.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did finally receive the sun visors 2 days ago. The vinyl was the same color as the rest of the interior vinyl. Which was the wrong color. The company classifies this interior as Custom. The foam I ordered was not cut for the style of covers I ordered. The door panels did not have the holes cut for the arm rests. I had specifically ordered door panels for a 210 sedan with arm rests. The company no longer communicates, so I am considering additional avenues for remedy. I paid in advance, but did not receive the Custom interior as I had requested.
To Whom It May Concern:This letter Is in response from a dispute your organization has received regarding a transaction between our company and Mr*** ***.The sunvisors Mr*** contacted your agency for have been sent via ***The tracking number is ***
These items were backordered, as you will see In the email attached we had notified Mr*** they would be shipped at a later date, which we have done.Mr*** has made several statements In his complainant that I would like to address:• As with all our orders for custom interiors, we send samples of various materials and request the customer select from the samples provided and then mail a piece of the sample backWe followed our standard protocol and made Mr***'s interior based on the sample he providedYou will see this outlined in the emails as wellWe received the signed agreement and the sample of the material back from Mr*** on May 21, Our company does not start the build of a custom interior until we receive the sample or a portion of the chosen sample back from the customerOnce the sample and signed agreement was received from Mr. ***, we started the production of the interior he had orderedMr*** now states he has the sample that he requested and did not send that backThis is false. • Mr*** states numerous email were sent without a responseI've attached emails received, as well as our reply.• Even though we built the interior exactly as what was ordered and agreed upon, I wanted Mr. *** to be 100% satisfied with his purchaseYou will see from the email I offered Mr*** a replacement interior to the customer in the sample swatch that he has in his possessionI told him to sign the back of the sample, cut half and send backHe was reluctant to do soHe wanted a replacement interior made and sent without prior exchangeUnfortunately, we cannot exchange a product unless without receiving the item first.• I offered to have *** pick up the boxes with prepaid labels, yet I asked Mr*** to properly package back up the interior he had received so It would not be damagedMr*** declined that offerHe stated that he had thrown the boxes away and was not being cooperative to package interior and send backHe asked that I mail him empty boxes for him to use.• Being that Mr*** would not package the boxes, we reached an agreement that a local friend of Ciadella Interiors would drive to Mr***'s house and pick up the InteriorWhen our representative showed up to meet Mr*** he would not release the interior.• Mr*** was unwilling to cooperate to return the interior when I had made arrangements and offered multiple suggestionsMy final attempt was a letter sent Including printed pre-paid labels to Mr***I stated that he could return the custom interior and I would refund his credit card.Our company has went to extreme measures trying to accommodate Mr***; offering a replacement on a custom interior that was made from material selected, offering to pay shipping and even having it personally picked up $he wouldn't have to worry about damage or packagingHe has been uncooperative stating he will "see us in court", made several threats and derogatory statements about our companyAt this point, we've exhausted all resources and Mr*** continued to be unreasonable. Thank you for your time and if you have any additional questions, please do not hesitate to contact myself
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did finally receive the sun visors days agoThe vinyl was the same color as the rest of the interior vinylWhich was the wrong colorThe company classifies this interior as CustomThe foam I ordered was not cut for the style of covers I orderedThe door panels did not have the holes cut for the arm restsI had specifically ordered door panels for a sedan with arm restsThe company no longer communicates, so I am considering additional avenues for remedyI paid in advance, but did not receive the Custom interior as I had requested
Regards,
*** ***
To Whom It May Concern:This letter Is in response from a dispute your organization has received regarding a transaction between our company and Mr. [redacted].The sunvisors Mr. [redacted] contacted your agency for have been sent via [redacted]. The tracking number is [redacted]....
These items were backordered, as you will see In the email attached we had notified Mr. [redacted] they would be shipped at a later date, which we have done.Mr. [redacted] has made several false statements In his complainant that I would like to address:• As with all our orders for custom interiors, we send samples of various materials and request the customer select from the samples provided and then mail a piece of the sample back. We followed our standard protocol and made Mr. [redacted]'s interior based on the sample he provided. You will see this outlined in the emails as well. We received the signed agreement and the sample of the material back from Mr. [redacted] on May 21, 2015. Our company does not start the build of a custom interior until we receive the sample or a portion of the chosen sample back from the customer. Once the sample and signed agreement was received from Mr. [redacted], we started the production of the interior he had ordered. Mr. [redacted] now states he has the sample that he requested and did not send that back. This is false. • Mr. [redacted] states numerous email were sent without a response. I've attached emails received, as well as our reply.• Even though we built the interior exactly as what was ordered and agreed upon, I wanted Mr. [redacted] to be 100% satisfied with his purchase. You will see from the email I offered Mr. [redacted] a replacement interior to the customer in the sample swatch that he has in his possession. I told him to sign the back of the sample, cut half and send back. He was reluctant to do so. He wanted a replacement interior made and sent without prior exchange. Unfortunately, we cannot exchange a product unless without receiving the item first.• I offered to have [redacted] pick up the boxes with prepaid labels, yet I asked Mr. [redacted] to properly package back up the interior he had received so It would not be damaged. Mr. [redacted] declined that offer. He stated that he had thrown the boxes away and was not being cooperative to package interior and send back. He asked that I mail him empty boxes for him to use.• Being that Mr. [redacted] would not package the boxes, we reached an agreement that a local friend of Ciadella Interiors would drive to Mr. [redacted]'s house and pick up the Interior. When our representative showed up to meet Mr. [redacted] he would not release the interior.• Mr. [redacted] was unwilling to cooperate to return the interior when I had made arrangements and offered multiple suggestions. My final attempt was a letter sent Including printed pre-paid labels to Mr. [redacted]. I stated that he could return the custom interior and I would refund his credit card.Our company has went to extreme measures trying to accommodate Mr. [redacted]; offering a replacement on a custom interior that was made from material selected, offering to pay shipping and even having it personally picked up $0 he wouldn't have to worry about damage or packaging. He has been uncooperative stating he will "see us in court", made several threats and derogatory statements about our company. At this point, we've exhausted all resources and Mr. [redacted] continued to be unreasonable. Thank you for your time and if you have any additional questions, please do not hesitate to contact myself.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did finally receive the sun visors 2 days ago. The vinyl was the same color as the rest of the interior vinyl. Which was the wrong color. The company classifies this interior as Custom. The foam I ordered was not cut for the style of covers I ordered. The door panels did not have the holes cut for the arm rests. I had specifically ordered door panels for a 210 sedan with arm rests. The company no longer communicates, so I am considering additional avenues for remedy. I paid in advance, but did not receive the Custom interior as I had requested.
Regards,