Dear *** ***,Thank you for taking the time to share with the hotel some of your concerns during your recent stay with us I'm not sure if you received my voicemail from last week, but I had hoped to have a chance to speak with you over the phone regarding some of your concerns With
that said, as a gesture of goodwill we have refunded the credit card provided at cheyour parking charge and any money that was held by your bank should have been released by now Here at The Driskill, we try to ensure all of our guests feel cared for and enjoy their time at the hotel It is evident through your comments that we have fallen short of your expectations Through your feedback, it sounds as though it was a challenge to return back to the hotel one evening despite our valet being open throughout the night for all of our guests of the hotel I'm not sure what caused you to divert from using the valet entrance you had used earlier in the day, but if you have any recommendations for the city or hotel to ensure future guests do not go through the same experience I welcome your thoughts I look forward to the opportunity to speak with you at your convenience.With warm regards,***
Dear *** ***,Thank you for taking the time to share with the hotel some of your concerns during your recent stay with us I'm not sure if you received my voicemail from last week, but I had hoped to have a chance to speak with you over the phone regarding some of your concerns With
that said, as a gesture of goodwill we have refunded the credit card provided at cheyour parking charge and any money that was held by your bank should have been released by now Here at The Driskill, we try to ensure all of our guests feel cared for and enjoy their time at the hotel It is evident through your comments that we have fallen short of your expectations Through your feedback, it sounds as though it was a challenge to return back to the hotel one evening despite our valet being open throughout the night for all of our guests of the hotel I'm not sure what caused you to divert from using the valet entrance you had used earlier in the day, but if you have any recommendations for the city or hotel to ensure future guests do not go through the same experience I welcome your thoughts I look forward to the opportunity to speak with you at your convenience.With warm regards,***