CIBT Visas

HiTotal credits of $have been applied, we refunded his disputed amounts which totaled this, not $I have emailed him to apologize and advise of creditsEric

- the visa was issued and shipped to traveler as required FDX # [redacted] , delivered at 929am In good faith we have refunded the CIBT service fee of $for any inconvenience Regards Eric M [redacted] VP Operations North America

A member of [redacted] leadership team has contacted to apologize for inconvenience A refund has been applied to the order.Eric M [redacted]

Dear **and [redacted] We sincerely apologize that we have not responded to you in a timely mannerCIBT prides itself in providing the best service possible Your requests for refund were not properly handled and we have rectified this A refund check of $has been sent via [redacted] with tracking number [redacted] to arrive We have also refunded $for each India visa order We are unable to refund the government fees as visa was issued and valid, unfortunately [redacted] lost the package however no refund can be secured from India due to this reason Again my apologies for this misunderstanding and our lack of follow up Regards Eric M [redacted] CIBT - VP of Operations

How does this business have an A+ Revdex.com rating with five negative reviews? Six, including this oneTheir website is designed to scam the user out of service fee after service fee--it automatically drops you into the pages to use their services, then the fees are in in tiny print on a completely separate pageTheir customer service was condescending and ineffective, both times I calledI spent more time trying to figure out their process (obviously unsuccessfully), when the actual visa process through the Chinese embassy wasn't even that difficultThis service was suggested by a tour group company, and every single person in our group was inaccurately chargedThis company is a scam

In order to properly investigate this issue, if [redacted] can please scan and email a copy of both visas issued to [redacted] @cibtcomRegardsEric

weeks before my husband and I leave for our first all inclusive vacation in Riviera Maya, we remember that we never changed my passport to my married nameNeedless to say I was panickingI was in the process of scheduling an appointment at the passport agency in Chicago to get it expedited when I was referred to CIBT by a family friendHer company has been using them for yearsI submit a request on Saturday and was contacted Monday around 4pm by a nice man named LawrenceHe informed me that the call would last about minutes and he was going to get information from me to fill out my passport applicationI had already done this prior to the call so I knew that the information he would ask me was sensitive but was necessaryI provided him with my information and card number and he explained the process and fees to me, stressing that my card would not be charged until the process was completeAs a personal banker, I'm wary of providing my information over the phone because I hear stories of scams and fraud all the time, especially when most of the reviews online are negative, but I felt comfortable with this service since it was referred to me by someone who uses them regularlyThe next day Lawrence emails me my kit to print off, fill out, and take to FedExI was able to track the process online through their website and he guaranteed me that it would be ready by October 6thI'm receiving my passport today and could not be more thankfulI truly had a pleasant and painless experience with this companyIt was expensive, but worth it to not have to deal with the stress of doing it myself

What A Briggs used to get completed in less than days takes CIBT a minimum of days and at a higher cost!
I have used A Briggs for nearly yearsNow that A Briggs has been bought out by CIBT, the entire experience has drastically changed for the worse!!
CIBT is total corporate bureaucracy with slow turnaround times, high fees that are not fully disclosed upfront, and extremely poor customer service! I have never seen a company that wants your credit card number upfront without disclosing the total cost of services to be rendered!! BEWARE!!
Thanks to flippant customer service agents that are only robots reading off a computer screen, I will have to find another Visa service for all my business travelThanks for wasting my time CIBT and still not getting me a travel visa!

*** has refunded all fees associated with the visas my wife and I obtained for our vacationWe thank *** for its quick action to compensate us for the Russian visa issue and thanks to Revdex.com for mediating.Best,
*** ***

To whom it may concern. CIBT NYC office has been working with traveler daily to secure documents needed to process the visa. The visa is in process and customer is getting daily updates from CIBT on this request
We consider the issue resolved and customer is getting visa as
needed
Eric M***
VP Operations CIBT, Inc

Company states it contacted complainant directly and provided monetary adjustment

Dear *** ***,I have reached out to you via email as noted below to apologize for the service issue you experienced and to update you on resolution amount we are proposing. Please respond when you can so we can bring this matter to resolution for you. From: M***, Eric Sent:
Wednesday, September 20, 4:PM To: ***@***.com Cc: M***, Eric Subject: CIBT - Service Concern Dear *** ***, Allow me to apologize again on behalf of CIBT for the service issues you had during your recent China visa request for you and your family. I have been discussing the item with all of my team in Washington DC along with Michael B*** whom you had been in contact with. After reviewing all the notes, comments, discussing with the DC team along with reviewing your Revdex.com and Yelp complaint, I would like to offer an amount of $to cover the cost of the change in airline ticket. While not the full amount requested we have also refunded all of the CIBT services fees of $already. Our Terms and Conditions do normally cap any compensation to $but in this case we are making exception due to the nature of your issue. If you agree to the $amount please let me know and I will get the check issued to you. Again my apologies for this issue and I hope this will bring this a good resolution for you and your family. Regards Eric Eric M***Vice President North America SupportInternational Drive Suite 600McLean, VA 22102Tel : ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Dear **and *** ***>
We sincerely apologize that we have not responded to you in a timely mannerCIBT prides itself in providing the best service possible. Your requests for refund were not properly handled and we have rectified this. A refund check of $has been sent via *** with tracking number *** to arrive
We have also refunded $for each India visa order. We are unable to refund the government fees as visa was issued and valid, unfortunately *** lost the package however no refund can be secured from India due to this reason
Again my apologies for this misunderstanding and our lack of follow up
Regards
Eric M***CIBT - VP of Operations

We sincerely apologize for concerns during the processing of the visa requests. CIBT did all possible to resolve this with consulate and not have to inconvenience the customer
As of we have refunded all fees charged for *** *** of $and we will also be sending a check to ***
*** *in the amount of $to cover the cost she incurred using ***
Kind regards
Eric M***
VP Operations

Only use A Briggs if you DON'T actually want to be able to leave the countryI have never received such poor customer "service"In the past seven days I have left voicemails to try to ascertain the status of my customer complaintFinally one person returned my call this morning (though I had left voicemails with five different persons)They are trying to not take responsibility for the way that they handled my visa request (sending it to the wrong consulate), and are trying to place the blame on the consulateI had to cancel my trip because they could not deliver my visa in a timely mannerAnd then they charged me the consular fees for a visa that arrived one day before my scheduled trip endedIf they do not rectify the situation and reimburse me for the costs I have occurred because of their negligence I will be filing a formal complaint with the Revdex.com

Went through CIBT to obtain a visa because they were recommended to me by another companyI figured the $that I though CIBT offered was a fair price since typically a Visa to Vietnam cost around $35-$65, minus the shipping fee, for a single entry day visa if you fill out the paperwork and mail it directly to the EmbassyI was wrong, I ended up getting charged almost $using this service without my knowledge as CIBT does not tell you how much your total is until they finish with you visaThey will list several charges at the beginning of the process but make it confusing to figure out what your paying for and how much because they never give you a total of what you will be chargedI also kept receiving an reminder in my email to upload a picture (not knowing it was only to be viewed to determine if it would pass or not on my visa application) and uploaded the same picture twice because it kept asking for one on my CIBT accountI had no idea it would cost $per picture; It was rejected by CIBT's "computers" but, when I sent the same picture it to the embassy there was no issues with itThis company should be investigated for unfair practiceI did not get an invoice until my Visa was processed and the charges were placed on my accounthad no idea CIBT would charge me $for something that should have been around $if I sent in my application my selfAll CIBT does is take the info you get from the actual embassy website, with your passport, and walks it over to them all of which could have been done by an any individual 1/of the cost they charged

sans-serif;">Hi
I want to apologize again for the delay in response but also for the service failure from CIBT. My team in *** certainly did not deliver on your request causing inconvenience to you
I have refunded all the monies paid as of today, typically the credit takes up to hours to appear on your card statement
Again my apologies and I hope that you consider using CIBT again in the future
Regards
Eric

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me.
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***