Cicero Pool

[redacted] purchased a [redacted] Accord LX from Autoamore, LLCon February 10, Based upon ***’s credit history [redacted] , a financial institution specializing in sub-prime auto loans, approved [redacted] for a loan on the [redacted] Accord [redacted] was approved despite her previous repossession on her credit history that occurred through [redacted] The loan approval was based upon the fact that [redacted] would make her first month payment due to the fact [redacted] agreed to fund the loan based upon a 1-month recourseA 1-month recourse means if [redacted] doesn’t make her payment to ***, it is our responsibility, Autoamore, to repossess the car back from [redacted] and pay [redacted] the money they funded [redacted] sent the title back to the DMV and the DMV placed Autoamore as the lienholder on the vehicle since we never received funding from ***After speaking with Amy at [redacted] in regards to Deal # [redacted] (***’s Deal # that was provided to her on 2-10-2015), Amy advised that upon [redacted] signing all the necessary paperwork and documentation [redacted] was aware she has to send payment in the amount of before 3/10/days after the payment isn’t received it became Autoamore’s responsibility to take action with the [redacted] AccordDocumented contact with [redacted] was attempted several times throughout the month of AprilApril 8th [redacted] responded to ***’s texts in regards to returning Autoamore’s missed call [redacted] said she would call back April 9th and no call was receivedAutoamore attempted to call on April 10th and left a voicemail on ***’s phone number [redacted] avoided contacting AutoamoreOn April 20th a phone call and voicemail was left on ***’s phoneText messages were sent on the 20th, 21st, and the 22nd and no return text was ever received from ***A voicemail was also left with [redacted] on the 22nd [redacted] had stated over a phone call conversation during the week of the 8th that she would be coming in to do the paperwork with [redacted] over again and/or discuss possible in-house financing at the same rate [redacted] offered [redacted] never came inThe month of May went by with no trace of ***Several phone calls were made however [redacted] never answeredA certified letter signed stating payment is required within days was sentIf the payment was not received, repossession would occurThe car was repossessed and a notice of seizure was sent June 19, It wasn’t until then that Autoamore received a call from *** [redacted] knowingly avoided making payment on her car, despite having a previous repossession on her recordShe also ignored several phone calls and contact from Autoamore completely after April [redacted] missed four payments, Mar 10th 1015, April 10th 2015, May 10th 2015, and June 10th [redacted] was given ample time to resolve the issue, however never didDMV Investigations stated Autoamore has the full and complete right to repossess a vehicle that is under titled ownership by AutoamoreThe [redacted] Accord incurred damage on the driver side front and rear doors ( key marks as if the vehicle was scratched all along the doors with a key, front bumper scrapes, and passenger side view mirror scrapes)

Hey ***, I'm sorry about the experience and impression you had with Autoamore. ***, you purchased a *** Murano in December of with 128,milesPrior to your purchase, a safety inspection, a smog inspection, a complete cooling system service, including a complete
powertrain inspection were performed by an ASE certified repair shopYou test drove the vehicle and informed us it drove great and we continued to finish the deal. We offered you an Extended Service Contract which you DECLINEDWe advised you the sale was and you happily agreed. You reached out to us after servicing your vehicle at Top Tech weeks after the sale date and stated there were some issues. We immediately notified you to bring the vehicle in to check out the concernsTop Tech listed a few things on their repair order and without you asking us to take a look at your car, we advised you to bring it in so we could take a look at itOnce again, you purchased the vehicle AS-IS, however we AGREED to cover the costs for the requested items. Even though you purchased it AS-IS, we replaced the front brakes and resurfaced the rotors, replaced the rear brakes and resurfaced the rotors, replaced the driver side front tie rod end, replaced a power steering pressure line hose, replaced the exhaust manifold, replaced engine mounts and replaced all tires with brand new tiresThe brakes and tires were all within safety specifications upon the day of purchase, however your third party repair shop suggested replacing them soon. As a courtesy and as our ongoing effort and commitment to provide the best possible service for an Independent Used Car Dealership, we replaced them all FREE OF CHARGEThat means the thousands of dollars you're referring to were covered by us at Autoamore on a vehicle. Keep in mind, YOU DECLINED THE SERVICE CONTRACTHowever we replaced more parts than an Extended Service Contract would even coverIn the time you left the car with us, which was only days, you were provided with a Loaner Vehicle. You also came back to us a two months later with a minor concern that we helped you with. You also received a Loaner Vehicle on this occasion. As a courtesy we also covered the gas on both occasions. If this is terrible customer service, you ought to see every other dealership that sells cars AS-IS. Franchise Dealerships do absolutely nothing post sale if a vehicle is sold AS-IS. Once again, sorry about the impression you were left with. That being said, I thank you for your feedback, and if you would like to discuss further you're welcome to give us a callWe hope you the best in the future.All the best,

We sold *** *** a *** Eclipse "As Is" on January for a total for a total cash price of $Prior to selling the vehicle to *** we smogged the car, replaced the front valve cover gasket*** declined to purchase the warranty that we offered himHe understood
that we were selling the car as is and that we would not cover any repairs on the vehicle after the saleEven after the sale *** took the car to *** *** *** and we paid for an O-ring to be replaced and for the front valve cover gasket to be resealed even though there was no issue with itWe did this upon request from ***'s motherWe advised *** that we were not paying for any repairs beyond the sale date of the car and we still went ahead and covered some.The transmission had no issues shifting up or down upon sale of the vehicle otherwise *** wouldn't have purchased the vehicle*** took the car to *** and they stated that it wouldn't go into overdriveOverdrive is a term used to describe the operation of an automobile cruising at sustained speed with reduced engine speed, leading to better fuel consumptionThis doesn't affect the shifting of the vehicleWe stayed in contact with *** post sale to assist with the concern regarding the oil leaks, however no further assistance will be provided to ***, regarding the oil leak, however no further assistance will be provided to ***.Sincerly,Automore

The following attachments show various information that applies to Gina's case. - The "accord title" depicts Autoamore as the Lienholder/owner of the vehicle towards to the lower. The issue date on the top right shows 4/7/15. This was after Lobel released the title back to us due to failure to pay.- The "conf" file shows confirmation that *** received two letters from us by certified mail which were signed upon being received.- The "failure to pay" attachments show a notice sent out to *** identifying what needs to be paid/completed before Autoamore attemps to recover it's assets. This document identified the length of how late Gina's payments were as well as a notice that repossession will occur if payments is not received.- The "notice of seizure" documents identifies Autoamore as the owner/lienholder of the vehicle as well as identifies the vehicle has been repossessed. This notice also lists the items contained within the vehicle. The last two files show the text conversations between *** and *** and depict *** failing to respond to ***'s messages. It wasn't until a month and a half after that conversation that Autoamore sent out a notice to *** in regards to payment. Several attempts were made to reach out to *** and settle the situation in correct fashion, however *** failed to respond and failed to make any sort of payment beyond her initial $deposit. *** knowingly purchased a car which she was required to make payments for and didn't for and a half months. The only recourse was to repossess the vehicle. Upon repossession, new keys needed to be made and reprogrammed. Charges were incurred to Autoamore for the repossession. The front bumper was damaged as well as one side of the vehicle having "key" scratches that went well within the paint beyond the clear coat of the vehicle

I am rejecting this response because: You claimed to fix the items that were wrong, but the issues remained and you failed to provide paperwork that any maintenance was doneI wanted a warranty, and you told me you would follow through within hours to provide the details of the warranty which you did not have available at the time of purchaseYou failed to follow throughYou sold a lemon with new tires, and the car continues to have additional major mechanical issuesYou run a shady business, with poor quality materials and terrible customer serviceI had to personally replace windshield wipers on the loaner cars you provided just to make them safe to drive!

[redacted] purchased a 2003 [redacted] Accord LX from Autoamore, LLC. on February 10, 2015. Based upon [redacted]’s credit history [redacted], a financial institution specializing in sub-prime auto loans, approved [redacted] for a loan on the 2003 [redacted] Accord. [redacted] was approved despite her previous...

repossession on her credit history that occurred through [redacted]. The loan approval was based upon the fact that [redacted] would make her first month payment due to the fact [redacted] agreed to fund the loan based upon a 1-month recourse. A 1-month recourse means if [redacted] doesn’t make her payment to [redacted], it is our responsibility, Autoamore, to repossess the car back from [redacted] and pay [redacted] the money they funded. [redacted] sent the title back to the DMV and the DMV placed Autoamore as the lienholder on the vehicle since we never received funding from [redacted]. After speaking with Amy at [redacted] in regards to Deal # [redacted]’s Deal # that was provided to her on 2-10-2015), Amy advised that upon [redacted] signing all the necessary paperwork and documentation [redacted] was aware she has to send payment in the amount of 277.07 before 3/10/2015. 11 days after the payment isn’t received it became Autoamore’s responsibility to take action with the 2003 [redacted] Accord. Documented contact with [redacted] was attempted several times throughout the month of April. April 8th [redacted] responded to [redacted]’s texts in regards to returning Autoamore’s missed call. [redacted] said she would call back April 9th and no call was received. Autoamore attempted to call on April 10th and left a voicemail on [redacted]’s phone number. [redacted] avoided contacting Autoamore. On April 20th 2015 a phone call and voicemail was left on [redacted]’s phone. Text messages were sent on the 20th, 21st, and the 22nd and no return text was ever received from [redacted]. A voicemail was also left with [redacted] on the 22nd. [redacted] had stated over a phone call conversation during the week of the 8th that she would be coming in to do the paperwork with [redacted] over again and/or discuss possible in-house financing at the same rate [redacted] offered. [redacted] never came in. The month of May went by with no trace of [redacted]. Several phone calls were made however [redacted] never answered. A certified letter signed stating payment is required within 14 days was sent. If the payment was not received, repossession would occur. The car was repossessed and a notice of seizure was sent June 19, 2015. It wasn’t until then that Autoamore received a call from [redacted] knowingly avoided making payment on her car, despite having a previous repossession on her record. She also ignored several phone calls and contact from Autoamore completely after April. [redacted] missed four payments, Mar 10th 1015, April 10th 2015, May 10th 2015, and June 10th 2015. [redacted] was given ample time to resolve the issue, however never did. DMV Investigations stated Autoamore has the full and complete right to repossess a vehicle that is under titled ownership by Autoamore. The 2003 [redacted] Accord incurred damage on the driver side front and rear doors ( key marks as if the vehicle was scratched all along the doors with a key, front bumper scrapes, and passenger side view mirror scrapes)

We sold [redacted] a 2003 [redacted] Eclipse "As Is" on January 16 2016 for a total for a total cash price of $2400.33. Prior to selling the vehicle to [redacted] we smogged the car, replaced the front valve cover gasket. [redacted] declined to purchase the warranty that we offered him. He understood that we were selling the car as is and that we would not cover any repairs on the vehicle after the sale. Even after the sale [redacted] took the car to [redacted] and we paid for an O-ring to be replaced and for the front valve cover gasket to be resealed even though there was no issue with it. We did this upon request from [redacted]'s mother. We advised [redacted] that we were not paying for any repairs beyond the sale date of the car and we still went ahead and covered some.The transmission had no issues shifting up or down upon sale of the vehicle otherwise [redacted] wouldn't have purchased the vehicle. [redacted] took the car to [redacted] and they stated that it wouldn't go into overdrive. Overdrive is a term used to describe the operation of an automobile cruising at sustained speed with reduced engine speed, leading to better fuel consumption. This doesn't affect the shifting of the vehicle. We stayed in contact with [redacted] post sale to assist with the concern regarding the oil leaks, however no further assistance will be provided to [redacted], regarding the oil leak, however no further assistance will be provided to [redacted].Sincerly,Automore

I am rejecting this response because: [redacted] is lying about [redacted] approving me on a 1 month recourse.I contacted [redacted] several times in march to make a payment and every time I was told there was no account due to waiting on autoamore to fax a missing form. Therefore [redacted] never funded any money because the loan was never approved due to [redacted] never sending in the required paper work. He just wants to pocket my money and turn around and re sell the car to make even more money. If [redacted] had funded money to him they would have reposed the car them self I already know how it works. Like I said before I had the money to pay the car when I received the notice of repossession I contacted [redacted] to make the supposedly past due amount and the said they had never funded the vehicle due to non cooperation from autoamore. in his own response he says he had to pay [redacted] back the money they funded then turn around and says [redacted] sent back the title to dmv and placed autoamore as the lien holder because they never funded the car. Caught in his own lie he just trying to get over on me because I am a girl. All I want is my money back he obviously is not a honest business man I am now left without a vehicle due to his incompetence.as far as the vehicle being damaged it's minor wear and tear it was a car from the auction so he's acting like it was in immaculate condition. I want my down payment if I have to take bigger and more legal I action I guess I will because he just out selling lemon cars and taking innocent peoples money. He doesn't know how to run a car business the only reason he sent the letter of seizure is because I called him and told him the lawyer I spoke with said he needed to send me a letter of intent to sell, because when car are reposed an intent to sell is supposed to be sent out and I am to be given the opportunity to get the car back but that was not the case with him.so now I don't care about that car I need my down payment to get another car from a professional who isn't out to take peoples money

Hey [redacted],Receipts of all the work performed were provided to you upon pick up of the vehicle. I have attached additional copies of the receipts of the work performed on your vehicle for you to see here. Details of the warranty were available to view at the dealership, and always are available to view through the various pamphlets we have on display with the companies we are contracted with. The receipts provided will show the work performed on the vehicle outside of simply putting new tires. We sincerely apologize for the issues you are facing with your car and are unable to do anything further. Best Regards,Autoamore