CICI Hot

I followed the directions per website directions and requested an RMA # before returning the shoesOnce received, I went to the post office on 5/13/ and paid $to ship backAccording to the tracking number provided, they received it on 5/16/The website claims a refund will be issued within business daysI still haven't received anythingAlso filed a complaint through PayPal which they haven't responded to Product_Or_Service: pointy toe classic pumps- lt grey & blush Order_Number: XXXXXXXXX

Returned an item that was discontinued so couldn't exchange, offered a refund but was not refunded the full amount charged.Horrible customer service ON SeptI had purchased a pair of boots, they came in and were a size to big so I sent back for exchangeNotified them which size I needed which they put on hold for me, there was some mix up and they ended up sending that pair to another customerI didn't find this out until a week after having no correspondence with them so I had to call in and see what was going onThey then notified me that the item was discontinued so they could only offer me a refundSept was issued a refund but was not the total for what was charged to my card I have had email exchanges with "customer service" who are absolutely horrible the way the communicate with customersThey are telling me now that I didn't follow correct protocol for an exchange so I was in some way "lucky" I even got any refund I honestly in no way felt I was dealing with a

Poor customer service, rood sales persons, product and mailing problems, refund issues. [redacted] XXXXX [redacted] August 5, 2016 Re:Your Order #XXXXXXXXX To Whom it [redacted] concern, I'm writing this letter because I'm so unhappy with the service and treatment I received today from Cicihot.com. They Would not listen to anything I had to say and hung up on me and yet they made me call them because they don't want authorizations or confirmation of your address over an email. They have very little people skills. [redacted] sales rep. #1 started by saying that first they don't accept e-mails with our confirmation that we need to do it over the phone. I said I understand that but once I confirmed they not only ask what other streets are around ur adress they also ask u for names of stores and they go as far as asking why I decided to ship this to another location. Frankly t

I ordered heels that are my size a 1/they were very bigI ordered a size they were still big I ordered a pair of natural jacklyn -heels in my size a 1\they didn't fitSo I requested an rma like the website and paper that came with the package said and got a heel which still are to bigI paid for the return shipping and on the paper it does not say all exchanges are finalMy order number is XXXXXXXXXI paid visa in the amount of $I went to request another rma and it wouldn't go throughThen I called no answer for the first three timesThen I tried a couple hours later and they answered only after I contacted them threw emailI can't get my money back and I have a product that I purchased that I cannot wear

Poor customer service, rood sales persons, product and mailing problems, refund issues
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*** *** XXXXX
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August 5,
Re:Your Order #XXXXXXXXX
To Whom it *** concern,
I'm writing this letter because I'm so unhappy with the service and treatment I received today from Cicihot.com They Would not listen to anything I had to say and hung up on me and yet they made me call them because they don't want authorizations or confirmation of your address over an emailThey have very little people skills*** sales rep#started by saying that first they don't accept e-mails with our confirmation that we need to do it over the phone I said I understand that but once I confirmed they not only ask what other streets are around ur adress they also ask u for names of stores and they go as far as asking why I decided to ship this to another location Frankly t

Did not provide refund from order # 3EXXXXXXXXXXXXXXX after I paid for shipping back to merchant including the receipt Purchased through PayPal
MIPs Complaint American Ace, Inc3EXXXXXXXXXXXXXXX Apr 10, $USD PP-XXX-XXX-XXX-XXX ***@gmail.com
Company did not provide refund

I ordered a pair of boots on 11/9, paid for day shipping I got an email that Friday I needed to provide valid identification which I refused to do and sent them an email declining, which they said they would refund I called them today 11/that said my order was shipped which totally is opposite of their email stating they wouldn't ship unless I provide I.D I told them I didn't want it and a refund I never even got a confirmation that it shipped and I am doubtful it even did, customer service sounds like a chick working in her basement answering calls As others have stated horrible business, horrible customer service I called my bank and put in a dispute with them because I am very doubtful I will get a refund from CiCi

I ordered heels that are my size a 1/they were very bigI ordered a size they were still big
I ordered a pair of natural jacklyn -heels in my size a 1\they didn't fitSo I requested an rma like the website and paper that came with the package said and got a heel which still are to bigI paid for the return shipping and on the paper it does not say all exchanges are finalMy order number is XXXXXXXXXI paid visa in the amount of $I went to request another rma and it wouldn't go throughThen I called no answer for the first three timesThen I tried a couple hours later and they answered only after I contacted them threw emailI can't get my money back and I have a product that I purchased that I cannot wear

I followed the directions per website directions and requested an RMA # before returning the shoesOnce received, I went to the post office on 5/13/ and paid $to ship backAccording to the tracking number provided, they received it on 5/16/The website claims a refund will be issued within business daysI still haven't received anythingAlso filed a complaint through PayPal which they haven't responded to
Product_Or_Service: pointy toe classic pumps- lt grey & blush
Order_Number: XXXXXXXXX

Returned an item that was discontinued so couldn't exchange, offered a refund but was not refunded the full amount charged.Horrible customer service
ON SeptI had purchased a pair of boots, they came in and were a size to big so I sent back for exchangeNotified them which size I needed which they put on hold for me, there was some mix up and they ended up sending that pair to another customerI didn't find this out until a week after having no correspondence with them so I had to call in and see what was going onThey then notified me that the item was discontinued so they could only offer me a refundSept was issued a refund but was not the total for what was charged to my card I have had email exchanges with "customer service" who are absolutely horrible the way the communicate with customersThey are telling me now that I didn't follow correct protocol for an exchange so I was in some way "lucky" I even got any refund I honestly in no way felt I was dealing with a

Bought two pairs of shoes from this retailerOne I needed and one just to meet the shippingSaid they sent both pairsOnly received one
I purchased two pairs of shoes from this retailerOne pair I really wanted and the other was just to meet the shipping qualificationsFor the last week both shoes have been shown as being shippedReceived my package todayOpened it today to find one pair of shoes( the ones I didnt really care for) I called to ask where the others whereThe associate that I spoke with told me they were damaged and they didnt send themI tried to explain to her that I should have been notified so I could cancel the whole orderShe explained that an email will be sent out later explainingI told her I should have been notified so that I could make a decision on the rest of my orderWhen I asked to speak with the manager she said "how about I place you on hold for an hour to wait for her? She will tell you the same thing" I want to return the other shoes and