Cici's Pizza

Revdex.com: I spoke to the manager Brett today 1/8/and he said that the person involved was not asked to turn down the noise or he would haveHowever, I asked him TWICE to turn down the volumeAlso, he refused to give me a refundI am not at all happy with his response I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Over the weekend, CiCi's Pizza Store # [redacted] contacted me and agreed to pay half of the NSF Fees charged me by [redacted] Banking I am pleased at the outcome/response by the local restaurant and it's manager Thank you for your effort and time resolving this issue for me and my family I am still upset and extremely frustrated at how [redacted] has treated me and this situation Their lack of care and concern does not go unnoticed(Still couldn't explain why the fees charged because Pending Items!!) Anyway, they don't want he or my business NOR do I need them as my bank Blessings & Appreciation to the Richmond Revdex.com!! [redacted]

Our contracts have carbon copies, so the customer was given a copy at the time she signed the contract When she requested an additional copy, we mailed another one, although she should have had her original We did attempt to recover the cost of the SCLLR required drip edge code upgrade from her insurance company, however her policy did not have code upgrade This is all we promised to do is attempt to recover the cost The code upgrade was separated clearly on the contract as an additional cost

On Sat, Mar 12, at 9:AM, [redacted] *** < [redacted] > wrote:I got the refundthanks Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We informed the customer that her insurance company would pay for the drip edge if she had code upgrade in her policyWe informed her that it was a state code requirement we could not get aroundWe had no choice but to follow codeSince her home did not have drip edge existing the insurance company would not pay for it up front and we had no way of knowing her policy agreement between her and her insurance companyThe drip edge we charged for was installed per current code requirement at that timeWe understand that the customer may be angry that she did not have the common policy that pays for code upgradeHowever, we cannot at any time ignore code requirementsWe simply performed the task we were payed forIt seems that she may have been misled by her insurance rep when she agreed to her policy and was not informed of her policy limitsThis complaint should have been made out to the one that sold her the policyHad we not installed the drip edge, then the customer would have had reason to complain and we would have certainly been at fault

[redacted] called from the business stated that all credit cards have a surcharge and the business pays part of thatThere is a sign posted next to the credit card terminal that is rather big and hard for people to missHe stated that CiCi's offered retribution towards the surcharge but it was refusedIf there are any problems with pizza or anything on the buffet they give a refund or passThey make special pizzas and run them out to the consumers upon there request

Dear Revdex.com,Please have [redacted] send a copy of his receipt so that we can review the surveillance systemIt records audio and video at the register locationOur District Manager tried to contact [redacted] to get an idea when he visited our store so he could review the camera footage We questioned our manager ( [redacted] not [redacted] about the complaintHis response was that he remembered a man rudely yelling at him while he was walking out the door one dayWe are a service friendly environmentWe cater to our guests needs and wantsI am 100% sure Rex was not intending to annoy or disturb anyoneThe restaurant is loud with background music, pizza ovens, and a pizza hoodCommunication is difficult at times, but if a guest asked us to stop whistling we would ofThis complaint seems a little off the wall in my opinion, but I would like to resolveWe do not offer refunds unless we have failed in some wayThe request seems to be a little unreasonable, but we are willing to take another look.Thank you, [redacted]

After finishing *** *** roof, he had a few issues to address before giving us the first insurance payment We replaced the gutter across the front of the house for free since we dented one small section We got on the roof with *** *** and addressed every issue he had
Before getting down *** *** said everything was good Some tome later, after he received his second insurance payment, he came up with things that did not exist before and refused to pay the balance of the contract We believe that he intentionally damaged the roof in several places to find leverage to keep the money, as these things he brought up did not exist when we inspected the roof in his presence previously The roof has never leaked

I am VERY HAPPY that after SEVERAL attempts to get a copy of the contract to finally receive it I need to know who to contact if there are any problems that are covered under warranty.I want to clarify the issue with the drip edgeI now know that it wasn't in the written contract, however, I was verbally assured that I would be reimbursed for itI have no legal ground to recover the money that was paid for it, but an acknowledgement of the misleading promise would be niceI would hope that the same thing doesn't happen to any future customersI understand that it wasn't written in the contract and would not thought anything of paying it, had it been presented to me as an assurance of recovery up front. Thank you,***

Revdex.com:
To answer the facts of their argumentPCS admits to returning to my home on several occasions to "Fix issues"The first issue being that PCS had completely left out the step flashing at roof /wall intersection and when confronted with owner *** *** he admitted that was an egregious mistake and vowed to make it right whatever it tookSecondly after the crew returned to remove the shingles and install the necessary step flashing, I returned to the roof to find torn shingles and many other unacceptable damaged areas, for which they had to return again for more repairs including bent guttersSoon after I delivered the first draw from the insurance companyNow to answer the substance of their counterargumentIf they had done the job in a "good workmanlike manner" according to local standards, codes and manufacturers specifications there would not have been a need to return especially to install flashing, this is an admission of liability on their part that the job was improperly done the first time, second time and third timeI never refused to pay them and actually had a check ready to make the final payment (Provided to Revdex.com) when I mentioned the final repairs necessaryThey responded with threats and demands for additional money and informed me I had no warranty*** *** and PCS then went even further with a malicious, libelous attack making blatantly accusations that I had climbed on the roof and somehow drove the nails in sideways, ripped shingles and left out crucial flashing that is installed under the shinglesThis is an utterly preposterous stance they have taken for doing substandard workAlso in rebuttal to their response that they inspected the roof with me is patently not to mention I had no intention of being their onsite foreman, which is the responsibility of the owner *** *** Equally is the statement "the roof has never leaked" since they have never checked or even askedThe roof has at least one substantial leak which I have documentation of and probably more to come from improper nailingThis is verified by an independent inspectors report (Provided to Revdex.com)In conclusion and in conjunction with the findings of the inspector my roof will not be covered by any warranty including the manufacturer since it was not installed according to manufacturer specification beginning with the substrateI now have a patched roof instead of a new roof with all the warrantiesI believe PCS preys on unsuspecting homeowners who lack the knowledge in construction or cannot or will not climb on their roof and those who are not even home until the job is done and everything is covered up I have lots of documentation backing up everything I claim and have supplied some to Revdex.comSince PCS has decided to engage me through their attorney I have been advised to refrain from making this information public
Regards,
*** ***

*** *** called from the business stated that all credit cards have a surcharge and the business pays part of thatThere is a sign posted next to the credit card terminal that is rather big and hard for people to missHe stated that CiCi's offered retribution towards the surcharge but it was
refusedIf there are any problems with pizza or anything on the buffet they give a refund or passThey make special pizzas and run them out to the consumers upon there request

On Sat, Mar 12, at 9:AM, *** *** wrote:I got the refundthanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I spoke to the manager Brett today 1/8/and he said that the person involved was not asked to turn down the noise or he would haveHowever, I asked him TWICE to turn down the volumeAlso, he
refused to give me a refundI am not at all happy with his response
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

The guest attempted to use a coupon from ***.com***.com is a community driven coupon site where its users can upload coupons for others to use*** does not authenticate the coupons and assigns the risk to its usersYou can have coupons emailed or texted to you from
***Cici's Pizza is not a member or associated with *** in any wayCoupons are turned down so frequently on the site that is has a poll on each coupon to see if it saved moneyWe only accept coupons that the store issuesInternet or reproductions are not valid at our store

I have tried to reach out with this person to no availplease call ###-###-####

I am currently out of town this week but we will issue a refund when I return next week.We will mail a refund check to the customers home address.Thank you,***

Our contracts have carbon copies, so the customer was given a copy at the time she signed the contract. When she requested an additional copy, we mailed another one, although she should have had her original. We did attempt to recover the cost of the SCLLR required drip edge code upgrade from her insurance company, however her policy did not have code upgrade. This is all we promised to do is attempt to recover the cost. The code upgrade was separated clearly on the contract as an additional cost

Dear Revdex.com,Please have *** *** send a copy of his receipt so that we can review the surveillance systemIt records audio and video at the register locationOur District Manager tried to contact *** to get an idea when he visited our store so he could review the camera footage. We questioned our manager (*** not *** about the complaintHis response was that he remembered a man rudely yelling at him while he was walking out the door one dayWe are a service friendly environmentWe cater to our guests needs and wantsI am 100% sure Rex was not intending to annoy or disturb anyoneThe restaurant is loud with background music, pizza ovens, and a pizza hoodCommunication is difficult at times, but if a guest asked us to stop whistling we would ofThis complaint seems a little off the wall in my opinion, but I would like to resolveWe do not offer refunds unless we have failed in some wayThe request seems to be a little unreasonable, but we are willing to take another look.Thank you, *** ***

Over the weekend, CiCi's Pizza Store #*** contacted me and agreed to pay half of the NSF Fees charged me by *** Banking. I am pleased at the outcome/response by the local restaurant and it's
manager
Thank you for your effort and time resolving this issue for me and my family
I am still upset and extremely frustrated at how *** has treated me and this situation. Their lack of care and concern does not go unnoticed(Still couldn't explain why the fees charged because Pending Items!!)
Anyway, they don't want he or my business NOR do I need them as my bank
Blessings & Appreciation to the Richmond Revdex.com!!
*** * ***

We informed the customer that her insurance company would pay for the drip edge if she had code upgrade in her policyWe informed her that it was a state code requirement we could not get aroundWe had no choice but to follow codeSince her home did not have drip edge existing the insurance
company would not pay for it up front and we had no way of knowing her policy agreement between her and her insurance companyThe drip edge we charged for was installed per current code requirement at that timeWe understand that the customer may be angry that she did not have the common policy that pays for code upgradeHowever, we cannot at any time ignore code requirementsWe simply performed the task we were payed forIt seems that she may have been misled by her insurance rep when she agreed to her policy and was not informed of her policy limitsThis complaint should have been made out to the one that sold her the policyHad we not installed the drip edge, then the customer would have had reason to complain and we would have certainly been at fault