CiCi's Pizza

The manager literally laughed when we stopped an employee and complained that their pizza on the buffet was cold and there was only a cheese, and Mac n cheese pizza. The heating lamp was obviously not working. She just laughed. I didn’t pay 22.00 for what was there. Will never go back

After finishing [redacted] roof, he had a few issues to address before giving us the first insurance payment.  We replaced the gutter across the front of the house for free since we dented one small section.  We got on the roof with [redacted] and addressed every issue he had....

 Before getting down [redacted] said everything was good.  Some tome later, after he received his second insurance payment, he came up with things that did not exist before and refused to pay the balance of the contract.  We believe that he intentionally damaged the roof in several places to find leverage to keep the money, as these things he brought up did not exist when we inspected the roof in his presence previously.  The roof has never leaked.

I was very surprised and disappointed to hear about your recent visit to our restaurant. We take great pride in our food, service and cleanliness at the Bedford Cicis Pizza. I have spoken to the team and the managers about the steps that we will need to take in the future to insure that no guest...

leaves with a bad impression of our restaurant. Please accept my sincerest apology for you most recent visit. Thank you for your feedback and for allowing us to continue to improve. If you would like to speak to me directly at anytime please feel free to contact me.

We informed the customer that her insurance company would pay for the drip edge if she had code upgrade in her policy. We informed her that it was a state code requirement we could not get around. We had no choice but to follow code. Since her home did not have drip edge existing the insurance...

company would not pay for it up front and we had no way of knowing her policy agreement between her and her insurance company. The drip edge we charged for was installed per current code requirement at that time. We understand that the customer may be angry that she did not have the common policy that pays for code upgrade. However, we cannot at any time ignore code requirements. We simply performed the task we were payed for. It seems that she may have been misled by her insurance rep when she agreed to her policy and was not informed of her policy limits. This complaint should have been made out to the one that sold her the policy. Had we not installed the drip edge, then the customer would have had reason to complain and we would have certainly been at fault.

The guest attempted to use a coupon from [redacted].com. [redacted].com is a community driven coupon site where its users can upload coupons for others to use. [redacted] does not authenticate the coupons and assigns the risk to its users. You can have coupons emailed or texted to you from...

[redacted]. Cici's Pizza is not a member or associated with [redacted] in any way. Coupons are turned down so frequently on the site that is has a poll on each coupon to see if it saved money. We only accept coupons that the store issues. Internet or reproductions are not valid at our store.

Our contracts have carbon copies, so the customer was given a copy at the time she signed the contract.  When she requested an additional copy, we mailed another one, although she should have had her original.  We did attempt to recover the cost of the SCLLR required drip edge code upgrade from her insurance company, however her policy did not have code upgrade.  This is all we promised to do is attempt to recover the cost.  The code upgrade was separated clearly on the contract as an additional cost.

Revdex.com:
To answer the facts of their argument. PCS admits to returning to my home on several occasions to "Fix issues". The first issue being that PCS had completely left out the step flashing at roof /wall intersection and when confronted with owner [redacted] he admitted that was an egregious mistake and vowed to make it right whatever it took. Secondly after the crew returned to remove the shingles and install the necessary step flashing, I returned to the roof to find torn shingles and many other unacceptable damaged areas, for which they had to return again for more repairs including bent gutters. Soon after I delivered the first draw from the insurance company. Now to answer the substance of their counterargument. If they had done the job in a "good workmanlike manner" according to local standards, codes and manufacturers specifications there would not have been a need to return especially to install flashing, this is an admission of liability on their part that the job was improperly done the first time, second time and third time. I never refused to pay them and actually had a check ready to make the final payment (Provided to Revdex.com) when I mentioned the final repairs necessary. They responded with threats and demands for additional money and informed me I had no warranty. [redacted] and PCS then went even further with a malicious, libelous attack making blatantly false accusations that I had climbed on the roof and somehow drove the nails in sideways, ripped shingles and left out crucial flashing that is installed under the shingles. This is an utterly preposterous stance they have taken for doing substandard work. Also in rebuttal to their response that they inspected the roof with me is patently false not to mention I had no intention of being their onsite foreman, which is the responsibility of the owner [redacted] Equally false is the statement "the roof has never leaked" since they have never checked or even asked. The roof has at least one substantial leak which I have documentation of and probably more to come from improper nailing. This is    verified by an independent inspectors report (Provided to Revdex.com). In conclusion and in conjunction with the findings of the inspector my roof will not be covered by any warranty including the manufacturer since it was not installed according to manufacturer specification beginning with the substrate. I now have a patched roof instead of a new roof with all the warranties. I believe PCS preys on unsuspecting homeowners who lack the knowledge in construction or cannot or will not climb on their roof and those who are not even home until the job is done and everything is covered up.  I have lots of documentation backing up everything I claim and have supplied some to Revdex.com. Since PCS has decided to engage me through their attorney I have been advised to refrain from making this information public.
Regards,
[redacted]

On Sat, Mar 12, 2016 at 9:43 AM, [redacted] <[redacted]> wrote:I got the refund. thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I spoke to the manager Brett today 1/8/16 and he said that the person involved was not asked to turn down the noise or he would have. However, I asked him TWICE to turn down the volume. Also, he...

refused to give me a refund. I am not at all happy with his response.
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Over the weekend, CiCi's Pizza Store #[redacted] contacted me and agreed to pay half of the NSF Fees charged me by [redacted] Banking.  I am pleased at the outcome/response by the local restaurant and it's...

manager.
 
Thank you for your effort and time resolving this issue for me and my family.
 
I am still upset and extremely frustrated at how [redacted] has treated me and this situation.  Their lack of care and concern does not go unnoticed. (Still couldn't explain why the fees charged because Pending Items!!)
 
Anyway, they don't want he or my business NOR do I need them as my bank.
 
Blessings & Appreciation to the Richmond Revdex.com!!
 
[redacted]

I have tried to reach out with this person to no avail. please call ###-###-####

[redacted] called from the business stated that all credit cards have a surcharge and the business pays part of that. There is a sign posted next to the credit card terminal that is rather big and hard for people to miss. He stated that CiCi's offered retribution towards the surcharge but it was...

refused. If there are any problems with pizza or anything on the buffet they give a refund or pass. They make special pizzas and run them out to the consumers upon there request.

I am currently out of town this week but we will issue a refund when I return next week.We will mail a refund check to the customers home address.Thank you,[redacted]

Dear Revdex.com,Please have [redacted] send a copy of his receipt so that we can review the surveillance system. It records audio and video at the register location. Our District Manager tried to contact [redacted] to get an idea when he visited our store so he could review the camera footage.  We questioned our manager ([redacted] not [redacted] about the complaint. His response was that he remembered a man rudely yelling at him while he was walking out the door one day. We are a service friendly environment. We cater to our guests needs and wants. I am 100% sure Rex was not intending to annoy or disturb anyone. The restaurant is loud with background music, 2 pizza ovens, and a pizza hood. Communication is difficult at times, but if a guest asked us to stop whistling we would of. This complaint seems a little off the wall in my opinion, but I would like to resolve. We do not offer refunds unless we have failed in some way. The request seems to be a little unreasonable, but we are willing to take another look.Thank you, [redacted]

The owner of this Ci Ci pizza was very nasty to everyone who came in ..She told people if they didn't want to get the food they could leave.She talked to everyone really nasty ..Walked up to a table and told some people they could leave and gave them their money back ..She is really giving Ci Ci's Pizza a bad name ...I will never eat there again ..Desired SettlementI want Ci Ci's Pizza to also do better ..People don't have to eat at their business ..There is no number to call to place a complaint ..I feel they need to know how the locations are being ran . I am very disappointed in how everyone was treated that day and this happened a week ago and it still on my mind.

Requesting refund for not getting service.Me and 3 kids went to Cici's Pizza (#157)on April 18, 2014 to enjoy their buffet. I was very disappointed. We paid for a buffet, but we did not get a buffet. After we got our plates and glass at the register after paying for the buffet; we got in line to get our food. There was only 3 pizzas on the buffet. The kids got some pizza but I waited to see if they were going to put more pizzas up on the bar. The kids were not hard to satisfy since they only like cheese and pepperoni pizza. I was disappointed because there was only 1 cheese and BBQ and some other kind of pizza. The salad did not look fresh and the floor was nasty (dropped food). I am requesting a refund for not getting the buffet that I paid for. I contacted CiCi's Pizza before filing this complaint and after missing a call from Mr.[redacted] on 4/24/14 and calling and leaving a couple of messages for Mr. [redacted]; I finally got a chance to talk to him on 5/12/14 at 8:20 p.m. Mr. [redacted] said that he called me to discuss the problem I experienced at CiCi's. After telling Mr. [redacted] my issues; he seemed to have gotten upset because when he asked me certain questions I gave him answers that he did not like. (l) He asked me why did it take me a week to file a complaint. I told him that it did not matter if I waited a year, I had a problem and that's all that mattered. (2) He asked me did I talk to the supervisor on duty that day. I told him that I did not because he was busy helping cook and and it did not seem to be but 2 others helping in the kitchen and the person at the register. (3) He asked me did I think it was the problem of shortage of staff. I told him that I did not know but that he would have to ask the supervisor. I was just letting him know what issues I experienced. He asked me did I ask them to make me a special order and I told him no. I also said that if he goes to a buffet he expects a buffet. I asked him about a solution and asked him for a refund. He told me that his store does not give refunds. I told him that was not true because people give refunds all the time. I told him that I would file a complaint with the Revdex.com. I hung up. It is ashame that people can take your money and not give the service that is expected and then get smart when a problem is brought to their attention. I am a customer and this is bad customer service. Desired SettlementI just want my refund for the pizza and drinks that me and my 3 kids had on that date. That's all.Business Response I spoke with the guest. My company does not refund money after guest has eatenConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This is not printed on the receipt that I still have, nor was it posted in the store anywhere. I did not eat all of my food and one of my children told me "mom, just don't say anything". This place was not up to part for a restaurant. I hate that this owner is mad at me because I did not enjoy my visit. If I were a business, I would honor the guest's request especially if they did not enjoy the buffet (which I did not receive) and it was not up to part. It is ok if he does not honor a refund even though it is not on my receipt nor posted at the restaurant. I will not give my business to this establishment anymore.

The restaurant was dirty and had an odor of sour milk and the salad was wiltted with discoloration on over half of the lettuce. The restroom was dirtyI went into the restaurant with my son on July 9, 2013 around 1:30pm for lunch, we paid for 2 adult buffets and cashier B was on the receipt. The receipt number is #XXX-XXX-XXXX-XXX date was 07/09/2013 time was 13:49-R. As soon as I walk in the store the smell of sour milk hit me. I went to the restroom, and to wash my hands and it was very dirty, tissue all over the floor the stall I went into there was No tissue at all. It had an odor in there as well, I go to salad bar to fix my plate and the food shielding glass was dirty and you couldn't even see through it it was so dirty. I fix my salad and got a couple of slices of pizza. I also noticed that the line prep young lady did not have on a hair net nor did she had on any gloves, she was wiping the counter with a wet towel and the touching the handle of the pizza spatchular I also witnessed her touching the end of a slice of pizza that was about to fall off the pan with that same hand that touched that wet towel. All of this happened before I sat down to try and eat. I sat down looked at the salad and over 60 percent of the salad had discoloration in it. The lettuce has some slime to it just like this salad had been there awhile. I do understand the this particular salad comes with a dressing already in it. I approached the owner (tall slim and bald Caucasian gentlemen) I asked if they could put out some fresh salad mix and I had showed him what I picked out of my salad and he immediately took the damaged and unfit for eating product out of my hand and stated that that was fresh salad and that it comes with a dressing on it. I stated to him that its not suppose to have the look of discoloration and slime on the lettuce. By this time I had lost my appetite and just let my son finished eating his food. That was the most wasted lunch time I have ever spent in a restaurant. I went the register to ask for a complaint card and I assume she was a manager with a blue shirt on (African american woman) stated we don't have complaint cards I have to go online to get the phone nmber to corporate, I asked her if she could provide me with the number and she states no you have to go online. I asked her if she could give me the gentlemen's name I spoke with she only states that he was the owner no name given. I felt like we wasted money and time patronizing the establishment. They won't have to worry abut me ever again I WILL NOT GO BACK THERE AND GET THAT TYPE OF SERVICE FOR ME BEING A PAYING CUSTOMER. Desired SettlementI just want them to know and understand that if it wasn't for paying customer like me there would not be a establishment of cici pizza. I do understand that it was lunch time, they were a little busy but not to where they should'nt have honored a paying customers complaint.

Review: I went to Store #[redacted] for a luncheon. I paid my bill of $139.63. $135.00 in cash and the difference of $4.63 on my debit card. My debit card was charged for $4.63 once and $135.00 FOUR TIMES! I was charged an additional $540.00 by CiCi's. I contacted the location to speak about the issue and spoke to the manager. He admitted there was an issue and gave me his apology. He was unable to credit me my balance of $540.00 right away. During this period of time it took waiting for a credit, my bank account was charged a total of $324.00 ADDITIONAL in OVERDRAFT FEES bringing my account over $850.00 in the red by [redacted] Banking. ([redacted] being another issue as their 800 Service and branch location have done little to nothing to help me ...their client.) CiCi's finally issued my credit, days after with no explanation. When I had spoken to the store manager previously he seemed nice and willing to help BUT that doesn't help the fact that my account/money is tied up in fees and has inconvenienced me and my family. I sent a complaint to CiCi's corporate via the Web. Confirmation number is available upon your request. And as of today, no response.Desired Settlement: I'm not looking for anything other then acknowledgement of fault and proper response or correction to a huge error. From both CiCi's Pizza and [redacted] ... I'm but a small customer/client. Neither care that my account was in the red and that my family and I were not allowed access to my $$. I was but an inconvenience to them. I'm not made of $ and cant have my money taken or held when it wasn't my fault. [redacted] can take it that day but take a week to give it back. Just not right!!

Consumer

Response:

Over the weekend, CiCi's Pizza Store #[redacted] contacted me and agreed to pay half of the NSF Fees charged me by [redacted] Banking. I am pleased at the outcome/response by the local restaurant and it's manager.