CID Management

[redacted] & [redacted] ***;We received a copy of your complaint to the Revdex.com regarding your account with the [redacted] Homeowners AssociationWe have consulted the previous records of the [redacted] (former management company) and the records of [redacted] *** (***)Here is the situation as we have found it.First, it is important to note that CID Management assumed management of [redacted] in May of Prior to that we relied on the records given to us by the [redacted] (***), a copy of their ledger is attachedUntil we received your correspondence we had no knowledge that a Chapter 13, and subsequently a Chapter 7, had been filed.As is evident, [redacted] showed an outstanding balance of $3,which is the figure that we opened our ledger withBased upon the filing date of your bankruptcy (10/24/2012), all monies owed prior to that date will be removed from your account ($2,079.00)The correct ledger balance that should have been picked up by CID from [redacted] is therefore $1,That adjustment will be made by our accounting departmentThat your debt to the association was wiped out as of the date of bankruptcy filing did not mean you were not required to pay new charges incurred from that date forward.It is important to note that no payments were received from you from the date of bankruptcy until June of when your check # [redacted] was received for $During all that time there were no (but should have been) Late Fees charged to your account ($435)Since May of CID has received a total of $in payments leaving your present balance with the Association at $1,not including any fees owed to [redacted] ***.As is our practice, once an account has been turned over to the Attorney for collection we no longer deal directly with the debtorAny dealings must be done with and through the Attorney, who is also receiving a copy of this email.Your assertion that you are being singled out because of your bankruptcy is categorically deniedAs we pointed out earlier, we had no knowledge of your bankruptcy but, in any case, would never resort to such practicesThe fine you received for not overseeding your grass is well stipulated in the Governing Documents of the association and was publicized in the Fall newsletter mailed to every homeThere is no selective enforcement of the Governing Documents of the Association taking placeAll are required to adhere to them equally.While I cannot speak for [redacted] ***, rest assured that the firm was fully cleared of all charges, otherwise they would not be practicing law todayYou must continue to work through them in order to bring your account current

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would also like to add that we were in the process of a Chapter bankruptcy transition when the unethical collection practices took placeAnd, our attorney at the [redacted] in Mesa, Arizona kept the HOA via the court system informed of the status of our Bankruptcy statusAlso, I have an e-mail time date and stamped sent to [redacted] ***, the collection attorney for CID management indicating my bankruptcy statusThey admitted wrongdoing by attempted to collect a debt that was mostly wiped out by the Chapter bankruptcyAlso, [redacted] of the [redacted] had to personally contact the Management company, because prior to all of this by their own admission they refused to take payment from us because we were in bankruptcy mediationThen they by their own admission in the e-mail that they provided to you, that I was responsible to their mistakes of turning this over to a collection attorneyThey did this while admittedly accepting our Back HOA paymentsI and my attorney can provide court papers and documentation that they accepted the payments while we were in Bankruptcy but still attempted to collect on an illegal debtRegards, [redacted] ***

We have responded to Ms [redacted] but she refuses to accept our reply. She had not only threatened legal action, but has slandered us in her review to the Revdex.com. At this point, we feel it best to let her attorney bring an action, which we will defend, and let the court decide.  In that regard, we have turned the entire case over to our attorney and we will not longer address Ms [redacted].

[redacted] & [redacted];We received a copy of your complaint to the Revdex.com regarding your account with the [redacted] Homeowners Association. We have consulted the previous records of the [redacted] (former management company) and the records of [redacted]...

([redacted]). Here is the situation as we have found it.First, it is important to note that CID Management assumed management of [redacted] in May of 2014. Prior to that we relied on the records given to us by the [redacted] ([redacted]), a copy of their ledger is attached. Until we received your correspondence we had no knowledge that a Chapter 13, and subsequently a Chapter 7, had been filed.As is evident, [redacted] showed an outstanding balance of $3,249.00 which is the figure that we opened our ledger with. Based upon the filing date of your bankruptcy (10/24/2012), all monies owed prior to that date will be removed from your account ($2,079.00). The correct ledger balance that should have been picked up by CID from [redacted] is therefore $1,170. That adjustment will be made by our accounting department. That your debt to the association was wiped out as of the date of bankruptcy filing did not mean you were not required to pay new charges incurred from that date forward.It is important to note that no payments were received from you from the date of bankruptcy until June of 2014 when your check #[redacted] was received for $65. During all that time there were no (but should have been) Late Fees charged to your account ($435). Since May of 2014 CID has received a total of $457 in 6 payments leaving your present balance with the Association at $1,439 not including any fees owed to [redacted].As is our practice, once an account has been turned over to the Attorney for collection we no longer deal directly with the debtor. Any dealings must be done with and through the Attorney, who is also receiving a copy of this email.Your assertion that you are being singled out because of your bankruptcy is categorically denied. As we pointed out earlier, we had no knowledge of your bankruptcy but, in any case, would never resort to such practices. The fine you received for not overseeding your grass is well stipulated in the Governing Documents of the association and was publicized in the Fall newsletter mailed to every home. There is no selective enforcement of the Governing Documents of the Association taking place. All are required to adhere to them equally.While I cannot speak for [redacted], rest assured that the firm was fully cleared of all charges, otherwise they would not be practicing law today. You must continue to work through them in order to bring your account current.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would also like to add that we were in the process of a Chapter 7 bankruptcy transition when the unethical collection practices took place. And, our attorney at the [redacted] in Mesa, Arizona kept the HOA via the court system informed of the status of our Bankruptcy status. Also, I have an e-mail time date and stamped sent to [redacted], the collection attorney for CID management indicating my bankruptcy status. They admitted wrongdoing by attempted to collect  a debt that was mostly wiped out by the Chapter 7 bankruptcy. Also, [redacted] of the [redacted] had to personally contact the Management company, because prior to all of this by their own admission they refused to take payment from us because we were in bankruptcy mediation. Then they by their own admission in the e-mail  that they provided to you, that I was responsible to their mistakes of turning this over to a collection attorney. They did this while admittedly accepting our Back HOA payments. I and my attorney can provide court papers and documentation that they accepted the payments while we were in Bankruptcy but still attempted to collect on an illegal debt. Regards,[redacted]

Ms [redacted], I am responding to your complaint to the Revdex.com about the “difficult time” you are having with CID Management with respect to a property managed by your firm at 12002 W Yuma Street in Avondale, part of the [redacted] Homeowner Association.

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First of all, some facts:

1./ CID Management only took over the association management of [redacted] on April 15th, 2014.

2./ Prior to that, [redacted] was the association management firm from January of 2012 until CID took over.

3./ All of your purported payments that you cite took place between April of 2010 and March of 2011. The only correspondence we have from you to our firm begins on May 7th, 2014 in which you advised us the “Attorney has informed [you] that they have reverse(sic) all the charges for the [attorney] account.” You then asked us to send you a current ledger, which was done within one hour. Then, on May 8th, you asked why there were Late Fees on the ledger when “the account was paid on time”.  According to [redacted] ledger that we inherited, there were $269 in non-assessment charges that they inherited from their previous management company, and another $450 in fines that were assessed during [redacted] tenure that were never paid. [redacted] also inherited $1,040 in unpaid assessments. Subsequently, the ledger we received from [redacted] included $386 in unpaid assessments, $689 in violation fines and fees, and $60 in Late Fees, for a total of $1,105 outstanding. This was communicated to you by our office within two hours of your email. It was also stated that we would request more detail from [redacted] but that they were not quick in responding to our requests related to other properties, so it might take a while. Then, on May 13th, the full [redacted] ledger was sent to you, showing the outstanding amounts on the account that were due to CC&R fines and other charges. It was suggested in that email that a letter from you to the Board, together with photos showing the property as well maintained, and asking them to review your account, might help resolve the fines. You were also given the time and place of the next Board meeting and invited to attend to plead your case. On May 29th, 2014 we received a request for a Disclosure on this property from Fidelity National Title Agency, which Disclosure was sent to them on 06/03/2014 which included an Account Statement of $1,170 payable to [redacted]. It also showed an amount outstanding to the Attorney of $2,135 which is the amount the Attorney asked us to include in this Disclosure at that time, but which we have been advised to remove as it was sent in error. Ms [redacted], we have responded in a timely fashion to every communication from you. The fact that we, as a management company, do not and cannot make decisions but are tasked by the Board to enforce the policies of the association, limits us in what we can accomplish. Had you complied with our suggestion that you make an appeal to the Board of Directors, in person or by letter, the issues regarding this property could have been resolved by now. There is no alternative to taking your requests to the Board. We cannot make decisions. Once you have sent us the necessary appeal we will take it to the Board at the next meeting, which is on the 19th of June. Alternatively, you are again invited to attend and present your case in person.

We have responded to Ms [redacted] but she refuses to accept our reply. She had not only threatened legal action, but has slandered us in her review to the Revdex.com. At this point, we feel it best to let her attorney bring an action, which we will defend, and let the court decide.  In that regard, we have turned the entire case over to our attorney and we will not longer address Ms [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would also like to add that we were in the process of a Chapter 7 bankruptcy transition when the unethical collection practices took place. And, our attorney at the [redacted] in Mesa, Arizona kept the HOA via the court system informed of the status of our Bankruptcy status. Also, I have an e-mail time date and stamped sent to [redacted], the collection attorney for CID management indicating my bankruptcy status. They admitted wrongdoing by attempted to collect  a debt that was mostly wiped out by the Chapter 7 bankruptcy. Also, [redacted] of the [redacted] had to personally contact the Management company, because prior to all of this by their own admission they refused to take payment from us because we were in bankruptcy mediation. Then they by their own admission in the e-mail  that they provided to you, that I was responsible to their mistakes of turning this over to a collection attorney. They did this while admittedly accepting our Back HOA payments. I and my attorney can provide court papers and documentation that they accepted the payments while we were in Bankruptcy but still attempted to collect on an illegal debt. Regards,[redacted]

[redacted] & [redacted];We received a copy of your complaint to the Revdex.com regarding your account with the [redacted] Homeowners Association. We have consulted the previous records of the [redacted] (former management company) and the records of [redacted]...

[redacted] ([redacted]). Here is the situation as we have found it.First, it is important to note that CID Management assumed management of [redacted] in May of 2014. Prior to that we relied on the records given to us by the [redacted] ([redacted]), a copy of their ledger is attached. Until we received your correspondence we had no knowledge that a Chapter 13, and subsequently a Chapter 7, had been filed.As is evident, [redacted] showed an outstanding balance of $3,249.00 which is the figure that we opened our ledger with. Based upon the filing date of your bankruptcy (10/24/2012), all monies owed prior to that date will be removed from your account ($2,079.00). The correct ledger balance that should have been picked up by CID from [redacted] is therefore $1,170. That adjustment will be made by our accounting department. That your debt to the association was wiped out as of the date of bankruptcy filing did not mean you were not required to pay new charges incurred from that date forward.It is important to note that no payments were received from you from the date of bankruptcy until June of 2014 when your check #[redacted] was received for $65. During all that time there were no (but should have been) Late Fees charged to your account ($435). Since May of 2014 CID has received a total of $457 in 6 payments leaving your present balance with the Association at $1,439 not including any fees owed to [redacted].As is our practice, once an account has been turned over to the Attorney for collection we no longer deal directly with the debtor. Any dealings must be done with and through the Attorney, who is also receiving a copy of this email.Your assertion that you are being singled out because of your bankruptcy is categorically denied. As we pointed out earlier, we had no knowledge of your bankruptcy but, in any case, would never resort to such practices. The fine you received for not overseeding your grass is well stipulated in the Governing Documents of the association and was publicized in the Fall newsletter mailed to every home. There is no selective enforcement of the Governing Documents of the Association taking place. All are required to adhere to them equally.While I cannot speak for [redacted], rest assured that the firm was fully cleared of all charges, otherwise they would not be practicing law today. You must continue to work through them in order to bring your account current.

I am responding to a complaint to the Revdex.com about the “difficult time” [redacted] purportedly had with CID Management with respect to a property managed by her firm at [redacted] in [redacted], part of the [redacted] Homeowner Association.

We did exactly what we said we would do and brought the subject to the Board of Directors. They made the decision to waive some fees on the proviso that outstanding amounts would be paid, which were done. The Lien was released and the property was scheduled to close on July 1st, 2014. While rehashing the past is not productive, it is noteworthy that Ms [redacted], to the end, kept insisting that 2010 and 2011 checks were not reconciled, which was not the case.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

What can I do to get this lien removed?

Review: I wanted to bring to your attention, I’m having a difficult time with CID Management

They have not applied any of our missing payments toward the inaccurate balance from [redacted] ledger.

We have showed them cleared checks showing what payments they were missing.

With this info we were able to get the collection attorney to waive all their firms charges.

We still have never missed a payment.

The previous management has mention that they forward the funds, however has not been able to apply the funds below

To our account. They have forward my account to collection with out contact me of any discrepancy.

I’m have been more than patient with CID Management and now feel I’m being forced to take other measures since we have again been forwarded to a collection agency. We hope you can help but realize if this does not being immediate attention to this matter we may need to seek remedies from the governing board that oversees all HOA’s and their trust accounting.

1. 04/30/2010 #[redacted] $65.00 – DATE CLEARED 05/10/2010 CHECK AMOUNT $ 65.00

2. 05/31/2010 #[redacted] $65.00 – DATE CLEARED 06/10/2010 CHECK AMOUNT $ 65.00

3. 07/31/2010 #[redacted] $130.00 – DATE CLEARED 08/30/2010 CHECK AMOUNT $ 130.00

4. 08/25/2010 #[redacted] $65.00 – DATE CLEARED 09/09/2010 CHECK AMOUNT $ 65.00

5. 09/30/2010 #[redacted] $65.00 – DATE CLEARED 10/21/2010 CHECK AMOUNT $ 65.00

6. 10/28/2010 #[redacted] $65.00 – DATE CLEARED 11/08/2010 CHECK AMOUNT $ 65.00

7. 11/16/2010 #[redacted] $65.00 – DATE CLEARED 12/02/2010 CHECK AMOUNT $ 325.00

8. 12/30/2010 #[redacted] $65.00 – DATE CLEARED 01/07/2011 CHECK AMOUNT $ 210.00

9. 01/12/2011 #[redacted] $65.00 – DATE CLEARED 01/24/2011 CHECK AMOUNT $ 450.00

10. 02/04/2011 #[redacted] $65.00 – DATE CLEARED 02/10/2011 CHECK AMOUNT $ 715.00

11. 03/04/2011 #[redacted] $65.00 – DATE CLEARED 03/10/2011 CHECK AMOUNT $ 415.00

Please help me get the money back from the HOA company who are holding/not applying the funds and threatening to lien our property.Desired Settlement: I would like for all the missed applied payments to be posted to the account and waive all fine, fees and collection/attorney fees.

Business

Response:

Ms [redacted], I am responding to your complaint to the Revdex.com about the “difficult time” you are having with CID Management with respect to a property managed by your firm at 12002 W Yuma Street in Avondale, part of the [redacted] Homeowner Association.

First of all, some facts:

1./ CID Management only took over the association management of [redacted] on April 15th, 2014.

2./ Prior to that, [redacted] was the association management firm from January of 2012 until CID took over.

3./ All of your purported payments that you cite took place between April of 2010 and March of 2011.

The only correspondence we have from you to our firm begins on May 7th, 2014 in which you advised us the “Attorney has informed [you] that they have reverse(sic) all the charges for the [attorney] account.” You then asked us to send you a current ledger, which was done within one hour. Then, on May 8th, you asked why there were Late Fees on the ledger when “the account was paid on time”.

According to [redacted] ledger that we inherited, there were $269 in non-assessment charges that they inherited from their previous management company, and another $450 in fines that were assessed during [redacted] tenure that were never paid. [redacted] also inherited $1,040 in unpaid assessments. Subsequently, the ledger we received from [redacted] included $386 in unpaid assessments, $689 in violation fines and fees, and $60 in Late Fees, for a total of $1,105 outstanding. This was communicated to you by our office within two hours of your email. It was also stated that we would request more detail from [redacted] but that they were not quick in responding to our requests related to other properties, so it might take a while.

Then, on May 13th, the full [redacted] ledger was sent to you, showing the outstanding amounts on the account that were due to CC&R fines and other charges. It was suggested in that email that a letter from you to the Board, together with photos showing the property as well maintained, and asking them to review your account, might help resolve the fines. You were also given the time and place of the next Board meeting and invited to attend to plead your case.

On May 29th, 2014 we received a request for a Disclosure on this property from Fidelity National Title Agency, which Disclosure was sent to them on 06/03/2014 which included an Account Statement of $1,170 payable to [redacted]. It also showed an amount outstanding to the Attorney of $2,135 which is the amount the Attorney asked us to include in this Disclosure at that time, but which we have been advised to remove as it was sent in error.

Ms [redacted], we have responded in a timely fashion to every communication from you. The fact that we, as a management company, do not and cannot make decisions but are tasked by the Board to enforce the policies of the association, limits us in what we can accomplish. Had you complied with our suggestion that you make an appeal to the Board of Directors, in person or by letter, the issues regarding this property could have been resolved by now.

There is no alternative to taking your requests to the Board. We cannot make decisions. Once you have sent us the necessary appeal we will take it to the Board at the next meeting, which is on the 19th of June. Alternatively, you are again invited to attend and present your case in person.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

What can I do to get this lien removed?

Review: We filed Chapter 13 Bankruptcy in October of 2012 which converted to a chapter 7. before the chapter 7 was discharged in july of 2014 we started paying our HOA fees and then started making triple payments to catch up on the fees that they refused to take during the bankruptcy process. we have attempted to talk to them regarding making up the payments and they refused to call us back and set up a payment plan. we have cancelled checks proving that we have made every attempt to settle our account but they sent it to a collection attorney. In addition to this , they refused to talk to us about paying the back fees and referred us to the collection attorney. They have also, selectively reinforced some CC&Rs on some homeowners while not enforcing others. I believe that they are retaliating against us as we have received a fine for not reseeding our grass without at photo or warning per CC&R guidelines. other people with worst lawns have not received any fines or the same notice. We can provide documentation and photographs as well as canceled checks supporting our claim. We have now consulted an HOA attorney , [redacted] , [redacted] and [redacted] to help resolve this matter. And, feel that we will keep this lawfirm on retainer even if this matter resolves.Desired Settlement: waive collection fees accept payment plan you and quite harassing us. also, I want the arizona attorney generals office to audit this company as well as investigating Sean Cannon, the management company's collection attorney as he was on Probation for two years from 2008 to 2010 for unscrupulous businiess practices against his Arizona state Bar license.

Business

Response:

[redacted] & [redacted];We received a copy of your complaint to the Revdex.com regarding your account with the [redacted] Homeowners Association. We have consulted the previous records of the [redacted] (former management company) and the records of [redacted]). Here is the situation as we have found it.First, it is important to note that CID Management assumed management of [redacted] in May of 2014. Prior to that we relied on the records given to us by the [redacted]), a copy of their ledger is attached. Until we received your correspondence we had no knowledge that a Chapter 13, and subsequently a Chapter 7, had been filed.As is evident, [redacted] showed an outstanding balance of $3,249.00 which is the figure that we opened our ledger with. Based upon the filing date of your bankruptcy (10/24/2012), all monies owed prior to that date will be removed from your account ($2,079.00). The correct ledger balance that should have been picked up by CID from [redacted] is therefore $1,170. That adjustment will be made by our accounting department. That your debt to the association was wiped out as of the date of bankruptcy filing did not mean you were not required to pay new charges incurred from that date forward.It is important to note that no payments were received from you from the date of bankruptcy until June of 2014 when your check #[redacted] was received for $65. During all that time there were no (but should have been) Late Fees charged to your account ($435). Since May of 2014 CID has received a total of $457 in 6 payments leaving your present balance with the Association at $1,439 not including any fees owed to [redacted].As is our practice, once an account has been turned over to the Attorney for collection we no longer deal directly with the debtor. Any dealings must be done with and through the Attorney, who is also receiving a copy of this email.Your assertion that you are being singled out because of your bankruptcy is categorically denied. As we pointed out earlier, we had no knowledge of your bankruptcy but, in any case, would never resort to such practices. The fine you received for not overseeding your grass is well stipulated in the Governing Documents of the association and was publicized in the Fall newsletter mailed to every home. There is no selective enforcement of the Governing Documents of the Association taking place. All are required to adhere to them equally.While I cannot speak for [redacted], rest assured that the firm was fully cleared of all charges, otherwise they would not be practicing law today. You must continue to work through them in order to bring your account current.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would also like to add that we were in the process of a Chapter 7 bankruptcy transition when the unethical collection practices took place. And, our attorney at the [redacted] in Mesa, Arizona kept the HOA via the court system informed of the status of our Bankruptcy status. Also, I have an e-mail time date and stamped sent to [redacted], the collection attorney for CID management indicating my bankruptcy status. They admitted wrongdoing by attempted to collect a debt that was mostly wiped out by the Chapter 7 bankruptcy. Also, [redacted] of the [redacted] had to personally contact the Management company, because prior to all of this by their own admission they refused to take payment from us because we were in bankruptcy mediation. Then they by their own admission in the e-mail that they provided to you, that I was responsible to their mistakes of turning this over to a collection attorney. They did this while admittedly accepting our Back HOA payments. I and my attorney can provide court papers and documentation that they accepted the payments while we were in Bankruptcy but still attempted to collect on an illegal debt. Regards,[redacted]

Business

Response:

We have responded to Ms [redacted] but she refuses to accept our reply. She had not only threatened legal action, but has slandered us in her review to the Revdex.com. At this point, we feel it best to let her attorney bring an action, which we will defend, and let the court decide. In that regard, we have turned the entire case over to our attorney and we will not longer address Ms [redacted].