Ciege Property Group, LLC

Ms [redacted] - Based on your current rent ledger that is attachedYou have a ending credit of $(See tenant ledger) What amount do you feel you owe or need to be creditedYou have continued to satisfy all balances due including late chargesTherefore, we are having trouble understanding what your complaint is and how to resolve itPlease remember that all work orders need to be submitted onlineSubmit any work orders that have not been completed through the system today - so that they may be assigned

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.A technician came Friday after pm, but did not have the correct part so fixed the outlet on Saturday morningHowever, I would like to remind Ciege that our lease is with them and not another partySo if someone else actually owns the building and Ciege is acting as an intermediary, it was still their responsibility to resolve this issue in a timely manner and not someone else.The outlet has been changed so we are now able to use our ovenThank you for your help Regards, [redacted]

It is in our opinion that Mrs*** complaints do not have meritAll maintenance orders are submitted online and we do not have any orders submitted by Mrs*** since JULY We are happy to resolve the issue, but without having the order submitted online - it is hard to verify what has
and has not been completedOur maintenance department is required to follow up with all submissions within 24hrs. Per our system records we have responded to a half of dozen maintenance requests since Mrs*** has taken possession and each order has been completed in a timely mannerI have attached a copy of her maintenance requests for verification. We have and will continue to strive to provide the highest level of customer service even during times of tremendous stress like thisIf our receptionist has unfairly treated Mrs*** in any way - I invite her to reach out to me personally, set up a face to face meeting and I would be happy to listen to her grievances([email protected]) and work to rectify her complaintThere are no fraudulent charges on her accountMrs***' account was zero as of August 4, However she failed to pay her rent on time for September and incurred late feesShe has demonstrated a track record of consistent late payments and NSF kick-backsI have attached a record of these accounts as proof of our willingness to work with Mrs*** and it seems as if our kindness has been taken for weaknessIronically - Mrs*** currently has a $credit showing on her account because she overpaidThere are additional tenants living in this 4-apartment building and their gas services have not been interrupted because of a treeIf something additional needs to be done on our end to comply with citizens turning on the Mrs*** GAS - we are happy to comply. Our intention is to provide safe and affordable housing for all of our tenantsIt does not serve anyone' best interest to allow Mrs*** to live in a property without hot water or heatWe are more than willing to assist her - if she follows the proper procedures and submits work orders through online portal for distribution to our maintenance department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Despite my due diligence on trying to resolve this matter, per attached my balance is still reflecting the incorrect balanceI have responded via email, also attached, and account is still reflecting incorrect balance as of todayI first contacted Ciege (please see email tread attached) on August 9th and my account was not updated until Sept 14th but I was still held responsible for late fees despite my initial and continuous contact since 8/9/regarding Sept's rentThe general manager has stated that my balance was correct as of the 10th of Sept but per attached, the receptionist was not able to actually update my account till the 14th in which it still had incorrect charges. I have also attached the maintenance requests that I have made online that were not responded nor completed for weeksMy gas meter has yet too be fixed and is still leaning to the side with an tree stump stopping it from standing upright despite directions given directly from Citizens gasAlso, the hole on top of ceiling in common area has not been covered and was leaking this morningThe maintenance request states it has been fixed but it has also not
Regards,
***

We believe Ms***' complaint is a direct result of our eviction judgment that was awarded in MarchShe is justified to be angry, but we did everything in our power to resolve this matterI have attached several documents that show constant contact and effort to resolve the issues that Ms
*** was experiencingTo summarize...Ms*** moves in Feb14, // April 10, she submitted work order (WO) to check the sump pump because it was constantly runningResponded to request and found that the sump pump was operating, but had a leak which was repaired// April 17, tenant submitted WO that basement bedroom carpet was wetWater was contained to this room and we believed cause was sump pump leak and heavy rainBedroom carpet was cleaned to tenants satisfaction// May 14, tenant submitted WO that bedroom carpet was wet again and appeared to have mold smellSent contractor to investigate issue and present bid for repairs// Identified three possible causes: 1) Replace Sump Pump 2) Water run off from overgrown gutters and lack of grading around perimeter of home 3) Under ground pipe leak. We replaced sump pump, cleaned out the gutters, added dirt around perimeter of the home and snaked the main drain line as a precaution// June 18th tenant was still noticing damp carpetsWe submitted proposal to owner to rip out carpet, pad and drywall to determine if we could identify another cause for this issue.July 15th work is approved and beginsFind crack in foundation behind drywall that is allowing ground water to penetrate home and settle in carpet/pad. Delay in approving this work b/c owner was trying to get insurance to pay for itInsurance eventually denied the claim and owner had to take additional time to raise funds for the jobThe tenant was patient during this waiting period, but the root of the her complaint stems from this period of having to waitBecause of her patience, we gave her two rent credits, a hotel reimbursement credit and waived several late fees(See tenant ledger) // July 25th - walked property with tenant and she is satisfied with work, but had other repairs and wanted additional compensation for furniture and clothesDirected her to submit renters insurance claimClaim was later denied and owner eventually gave her additional $credit out of kindness// October - WO submitted and evidence of mold is found on the bottom and inside dresser that was not treated or thrown outMold specialist recommends throwing out and doing air treatment in closet and mechanical roomTenant complies but wants more compensationCompensation is denied and tenant begins withholding rentWe agree to let her out of lease without legal action if she vacates quicklyWe encourage her to move quickly if mold is affecting her and her childrenUnfortunately, *** does not comply, remains in the home and withholds November and December rentWe are forced to file eviction in Jan and she finally vacates home later that week. To clarify, Sump pumps do not cause high water bills (see attached)She asked us to assist her with trying to get bill adjustment by giving her invoices for repairs made and we complied to our ability even after the eviction// *** was a good tenant and we are sadden by this complaint considering that we did everything in our power to make her comfortable during this timeThe incident is unfortunate and if we could do it all over again, we would of taken the same actions but avoid insurance in order to move quicker

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.A technician came Friday after 7 pm, but did not have the correct part so fixed the outlet on Saturday morning. However, I would like to remind Ciege that our lease is with them and not another party. So if someone else actually owns the building and Ciege is acting as an intermediary, it was still their responsibility to resolve this issue in a timely manner and not someone else.The outlet has been changed so we are now able to use our oven. Thank you for your help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Jay fixed the system so I could make my payment so we will see if any more occurring fees happen to my account. As of the now, the only request I have that was place online that has not been fixed, is the hole on top of the common area. A online request was put in months ago, closed, but never completed. Also, if you all know about a gas meter that is hanging to the side, in which I spoke to Jay regarding over a month ago. She ONLY informed me then that she will have to contact the owner because cutting the tree down is over the monthly expenses. I was not advised that I will first have to put in a online order before the tree could be cut down. That was over a month ago. As of now, I'm pretty much over you all and the customer service I've experienced when just wanting to get my account updated and online maintenance request fulfilled in a timely manner. There are tenants in my building and the next who have had to buy their own stoves, fix their own requests, and some are STILL waiting for requests to be filled. Ciege Property truly needs new management that will work to make sure their tenants are happy rather than simply just collecting the money.
Regards,
[redacted]

We received [redacted] first maintenance request on Sunday 5/1/16 @ 6 pm and issued the request to the owner on Monday 5/2/16 at 9 am. The owner is responsible for handling service orders on this particular property which is the reason why we notified the owner first instead of dispatching our own...

technician. During our follow up Thursday 5/4/16 we were informed that technician did not show up on Wednesday and we worked to confirm a second appointment with the technician by the close of business Friday. The technician was scheduled to arrive Friday morning, but did not show up until Friday afternoon.  We have confirmed that the outlet was successfully replaced Friday evening. Although, the technician was not employed by Ciege, we regrettably have to share the blame for the extended service issue and lack of communication during the scheduling process. We strive to complete all work orders in a 24 - 48 hour time frame and we failed our tenant on this particular instance. Ciege will work diligently to make [redacted] and the rest of our tenants comfortable and happy with the home that have chosen to rent.

Ms. [redacted] - Based on your current rent ledger that is attached. You have a ending credit of $45.00 (See tenant ledger) What amount do you feel you owe or need to be credited. You have continued to satisfy all balances due including late charges. Therefore, we are having trouble understanding what your complaint is and how to resolve it. Please remember that all work orders need to be submitted online. Submit any work orders that have not been completed through the system today - so that they may be assigned.