Cielo Vista Apartments

I am not completely rejecting this response, however I have some things that need clarification: Please send a breakdown of what the $credit consists of, i.eplease provide a written statement as to what is actually being deducted.I checked the landlord tenant laws an came across the following information:Repainting wallsOne approach for determining the amount that the landlord can deduct from the tenant's security deposit for repainting, when repainting is necessary, is based on the length of the tenant's stay in the rental unitThis approach assumes that interior paint has a two-year life(Some landlords assume that interior paint has a life of three years or more.)Length of stayLess than monthsmonths to yearyear to yearsor more yearsDeductionfull costtwo-thirds of costone-third of costno deduction Using this approach, if the tenant lived in the rental unit for two years or more, the tenant could not be charged for any repainting costs, no matter how dirty the walls were I resided in my unit for more than years, therefore I cannot be charged for any painting costs, supplies, or labor.Thank you for the breakdown of the full cleaning, however I have issue with some of the items:Can you please advise where it is the tenants responsibility to clean the outside of the windows of the unitThe toilet bowl was cleaned both inside and out, I can provide photos if necessaryThe baseboards of the apartment were cleaned and I can provide pictures if necessaryThe floors were swept and mopped, I can provide pictures if necessaryWhy would you vacuum brand new carpet? And speaking of carpet, I also found this information on the landlord tenant laws (can you please advise when the carpet was last changed in the unit and if it was less than years):Carpets and drapes - "useful life" rulewear and tear to carpets, drapes and other furnishings cannot be charged against a tenant's security deposit.243wear and tear includes simple wearing down of carpet and drapes because of use or aging, and includes moderate dirt or spottingIn contrast, large rips or indelible stains justify a deduction from the tenant's security deposit for repairing the carpet or drapes, or replacing them if that is reasonably necessary.One common method of calculating the deduction for replacement prorates the total cost of replacement so that the tenant pays only for the remaining useful life of the item that the tenant has damaged or destroyedFor example, suppose a tenant has damaged beyond repair an eight-year-old carpet that had a life expectancy of ten years, and that a replacement carpet of similar quality would cost $1,The landlord could properly charge only $for the two years' worth of life (use) that would have remained if the tenant had not damaged the carpet.The stove was cleaned, I can provide picturesThe dishwasher was cleaned, I can provide picturesThe microwave was cleaned, I can provide picturesAlso, since you still refuse to provide me with the contact information of your immediate supervisor, please forward them my information and have them contact meAlso, I have more pictures that can be provided, however, it would only let me attach the pictures that I have provided.Thanks and have a great day

Attached you will see our response it was mailed out September 21, 2016.Thank you,*** ***

Dear Wows [redacted], This letter is to inform you we received your letter August 31, 2016 disputing the charges on your Security Deposit Statement, We also received the complaint about our business through the Reiter Business Bureau. We will submit this letter to the assigned Resolution specialist...

as well. Attached you will see the Statement from the Contractor used to clean the unit what the Full Cleaning service entails as per your request. Unfortunately the pictures 1 took are not dated and we do not alter our pictures in any manner, To address request number three; as 1 previously informed you, this is a Privately Owned community and 1 was hired to manage the property. Being that it is privately owned 1 do not disclose the Owners information address or phone. Attached you will also receive a copy of your most recent lease. Please refer to clause number 2 Security Deposit. Lastly, the civil codes for the security deposit are listed on the lease. If you would like more information there are publications by the California Consumer Affairs Department you may obtain free of cost on their website. With that being said I would like to inform you as I had stated on our phone conversations I would present the letter and your file to the appropriate party and they have authorized me to make an offer, We arc offering 5150 credit to the Move out statement. The balance of $69.21 would be taken in account leaving you with a refund of $80.79. Please inform us in writing either e-mail and or postal mail if you arc willing to settle this matter with our offer, Note we do expect to hear your response no later than 30 days. Best Regards,

I am not completely rejecting this response, however I have some things that need clarification: Please send a breakdown of what the $150 credit consists of, i.e. please provide a written statement as to what is actually being deducted.I checked the landlord tenant laws an came across the following information:3. Repainting wallsOne approach for determining the amount that the landlord can deduct from the tenant's security deposit for repainting, when repainting is necessary, is based on the length of the tenant's stay in the rental unit. This approach assumes that interior paint has a two-year life. (Some landlords assume that interior paint has a life of three years or more.)Length of stayLess than 6 months6 months to 1 year1 year to 2 years2 or more yearsDeductionfull costtwo-thirds of costone-third of costno deduction Using this approach, if the tenant lived in the rental unit for two years or more, the tenant could not be charged for any repainting costs, no matter how dirty the walls were.
I resided in my unit for more than 2 years, therefore I cannot be charged for any painting costs, supplies, or labor.Thank you for the breakdown of the full cleaning, however I have issue with some of the items:Can you please advise where it is the tenants responsibility to clean the outside of the windows of the unitThe toilet bowl was cleaned both inside and out, I can provide photos if necessaryThe baseboards of the apartment were cleaned and I can provide pictures if necessaryThe floors were swept and mopped, I can provide pictures if necessaryWhy would you vacuum brand new carpet? And speaking of carpet, I also found this information on the landlord tenant laws (can you please advise when the carpet was last changed in the unit and if it was less than 10 years):2. Carpets and drapes - "useful life" ruleNormal wear and tear to carpets, drapes and other furnishings cannot be charged against a tenant's security deposit.243Normal wear and tear includes simple wearing down of carpet and drapes because of normal use or aging, and includes moderate dirt or spotting. In contrast, large rips or indelible stains justify a deduction from the tenant's security deposit for repairing the carpet or drapes, or replacing them if that is reasonably necessary.One common method of calculating the deduction for replacement prorates the total cost of replacement so that the tenant pays only for the remaining useful life of the item that the tenant has damaged or destroyed. For example, suppose a tenant has damaged beyond repair an eight-year-old carpet that had a life expectancy of ten years, and that a replacement carpet of similar quality would cost $1,000. The landlord could properly charge only $200 for the two years' worth of life (use) that would have remained if the tenant had not damaged the carpet.The stove was cleaned, I can provide picturesThe dishwasher was cleaned, I can provide picturesThe microwave was cleaned, I can provide picturesAlso, since you still refuse to provide me with the contact information of your immediate supervisor, please forward them my information and have them contact me. Also, I have more pictures that can be provided, however, it would only let me attach the pictures that I have provided.Thanks and have a great day.