Cigarettes for Less

Hello Mr. [redacted], I am responding behalf of Cigarettes For Less and my name is [redacted]. My mother and father are the owners of the store. I work on the weekends and now I work on the weekdays too from 8:30AM to 3:00PM starting 5/29/2017. If you would like to come in and talk to me I would be more than...

happy to. However, what I am about to tell you here will be the same message will be relaying to you in person. The fact is our store has a strict no refund policy, there is also a sign posted right under the Vaporizer showcase where you bought your electronic vaporizer from (I have also attached a picture). I could understand if the product worked for merely  3 days and went out on you....in that case we would have had no problem in replacing the product for you; however, it seems like you had the product for over 3 weeks and at the point it is out of our hands. We suggest and urge you to contact the manufacture because it is still possible you have manufacture warranty on the product. I'm sorry for the inconvenience you are going through Mr. [redacted], but if you have any further questions or concerns feel free to contact me or stop by the store during my working hours. Thank you.

Here is the website for the Manufacture:http://www.sigelei.com/service/warranty_terms.htmlScroll down for the Phone number and email. Have a great day.  - [redacted]

I am rejecting this response because: The product, I was assured, was of high quality. There was no visible sign at the time of purchase and no admonishment when I purchased the vaporizer. Am I to expect that the quality of such an expensive piece extends for a lifetime of only three weeks? Under a month? This is outrageous and completely unacceptable. Selling merchandise at such an exorbitant price that only works for less than a month is absolutely unacceptable to me. I, at this time, will proceed with my campaign against this store until I am granted a full refund of the purchase. The Revdex.com, Yelp, and any other outlets I can complain to, including social media, I will make sure this is heard. My mother spends $100 per week in your store; not any more. I used to go to your store for all of my vaporizer needs, not any more. I guarantee you will lose more business over this than it would cost you to refund the defective merchandise. I attempted to get in touch with the factory, with the manufacturer, but there is no contact information that I was successfully able to use. This is your product, you sold it, from your store.