CIGNA Corporation

Review: Dear Sir/Madam:I had filed a medical claim 8 months ago, date of service 6/14/2014 under Medicare Supplement plan policy #: [redacted]. Two months later, I was asked to fill a questionnaire sent by the company which was filled, signed and returned to the company. Since then, I received two letters dated two months apart stating that more information were needed, then two months later, I received another letter requesting information which was provided. Since then I have received three similar letters; the last dated May 28,2014, those letter basically stated that the company is still reviewing the information in my file. A pattern of delay tactic has been evidenced since receiving the requested information from me nearly 4 months ago. Although, according to my policy terms and conditions, the policy clearly states that benefits are paid by the company no later than 30 days from the date claims are received by the company, and in the event that the claim is delayed, the company will pay 9 % interest monthly.I would appreciate it if your office look into this matter with the companySibcerely,[redacted].Desired Settlement: To put an end to this unwarranted delays, and to make payment of this long over due claim.

Business

Response:

June 27,2014Dear **. [redacted]:We are in receipt of your correspondence submitted on behalf of **. [redacted]. We have reviewed his concerns regarding what he considers to be delays in the processing of his foreign travel claim.Our records show that during the review of **. [redacted]’s claim we found It necessary to request medical records on several different occasions. Once proper documentation was received and reviewed his claim was processed. Please be advised that benefit checks totaling $10,076.00 were mailed to **. [redacted] on June 11,2014, In payment of the claim In question.In closing we regret any Inconvenience this matter may have caused. Should you have any questions please feel free to contact me at ###-###-####.

Review: [redacted] has been declining to cover a fertility medical procedure called Artificial Insemination under my insurance without any basis.

[redacted] is an affiliate of CIGNA for which I hold a medical insurance as a City of [redacted] employee.

A performed was performed called Artificial Insemination which is covered under my insurance.

CIGNA HAS CONFIRMED THIS!

But [redacted] continues to decline the charges to pay.

The procedure was performed on August 23rd, 2013.

We CONFIRMED with CIGNA before proceeding with the treatment and they confirmed its covered. Even all the documentation for coverage indicates its a covered procedure. CIGNA Supervisor assured us that its a covered procedure and expressed their SURPRISE as to why [redacted] was declining to pay.

The treatment for this was done at:

[redacted] Medical Center Obstetrical and Gynecological [redacted]

Even THEY, they [redacted] confirmed right in front of me with their representative [redacted], by calling CIGNA, that the procedure is covered but [redacted] is continuing to decline to honor/approve it without any explanation.

My medical insurance information is below. CIGNA can be contacted at the number below to verify:

ID: [redacted]

GROUP #: [redacted]

CIGNA MEMBER SERVICES # [redacted]Desired Settlement: Please honor your insurance CIGNA. I cant even begin to explain how much time I have spent trying to resolve this issue. I have spent countless hours talking to different people and making personal visits.

Business

Response:

A written response was sent to the customer today in regard to Revdex.com complaint # [redacted]. Customer [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

Very disappointed with [redacted] response because it did not demonstrate any competence whatsoever in investigating this issue. I almost seems that it was deliberately missed.

This complaint specifically states that the procedure that I am talking about and being charged for is "Artificial Insemination" NOT EBRYO TRANSFER.

[redacted] states in her letter that EMBRO TRANSFER is not covered. I know that! We paid out of pocket for it.

I suggest [redacted] re-read my complaint and seriously and competently investigate the claims of "Artificial Insemination" which under question here is a covered benefit. The amount I stated in the claim which I am being asked to pay does not correlate with EMBRO Transfer either.

Again, I ask that [redacted] STOP participating in the frustration and agony of coverage of this benefit and investigate this case open minded and not for the interest of CIGNA.

If more information is needed I will be happy to provide it.

Once again, very disappointed with the level of competence and ignorance shown in investigating this claim.Regards,[redacted]

Business

Response:

Cigna has been in contact with the customer and a resolution has been reached for Revdex.com complaint # [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]CIGNA and [redacted] worked together to resolve this matter. They have notified me that they will honor their insurance as per their policy for the Artificial Insemination procedure. Therefore, I have a zero balance for this medical procedure, as it is covered under insurance.

This is the resolution I was seeking and it has been reached and honored by CIGNA and [redacted].

Thank you so much for your help with this matter as it would have been impossible without your help.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: Reimbursement claim

Reimbursement claim filed. Option of direct deposit in place. It has taken over 2 weeks to process the refund. I was told that I need to call whenever money is deposited into the account. I awaited for the refund when there was 115.00 in the account, no refund. An additional 115.00 was deposited into the account and still no deposit. I was told it could take 7 business days. It should not take 7 business days for a direct deposit of no sort. This company should really have a better system to process refunds. I have had a different dependent care fund before and their process was not as cumbersome as Cigna's. You submit your information and your claim is processsed!! It should not take 2 weeks.Desired Settlement: My Refund processsed and deposited into my account.

Business

Response:

Thank you for the information. I will have this claim reviewed and contact the customer with resolution. Thank you, [redacted]

Review: Hello, I have called Cigna Home Health for 6 straight days with concerns surrounding my annual family deductible. I was informed previously that I met my deductible, but was recently informed that my deductible was not met. In fact, each time I call, I get a different response. I would like your assistance with having Cigna conduct an audit to ensure that my deductible is reflecting accurately in all of their systems (Medical, Pharmacy, & Vision). Especially, the pharmacy division.Desired Settlement: They need to ensure that my accumulators-deductible is accurately reflecting in all of their systems starting with the Pharmacy division.

Business

Response:

Thank you for this information. I will have an audit completed on this account and upon completion reach out to the customer to go over information. Thank you, [redacted]

Review: I worked for [redacted] and had this Insurance (Cigna) with [redacted] plans as part of my coverage. My husband and children were covered on this plan, and so after Perscription Drugs are paid for out-of-pocket, the Reimbursement program is to send in receipts and fill out forms with all the pertinent information. We complied with this via U.S. Mail 2 times, without any response from Cigna/[redacted]. I have called more than 10 times over 9 months trying to get this resolved with no help. I have spoken to Supervisor after Supervisor, and faxed in original docs, pictures of what I sent in, and they just keep saying that they resubmitted it, but the claims were denied.There is no reason why they should be denied for [redacted], because all his prescriptions should be covered. [redacted] had prescriptions, but Cigna said they were Dental-related (Wisdom teeth out), so I dropped that claim of 4-5 prescriptions. Why wouldn't anyone tell me that those would not be covered? Only after more than 6 months of resubmitting her prescriptions over and over again, did Cigna tell me that!

Finally, in Sept. several Supervisors seemed like they were trying to help, but that didn't work out either. I can give names and dates of 4 Supervisors since Aug.2013 that said they would make sure it got taken care of, even calling Walgreens where the Prescriptions were fulfilled, we had sent in 8 pages of prescription verifications since Sept. 2012-April 2013. I have copies of all of these, each signed now by the Pharmacist personally, so there should be NO REASON for any denial this time. Cigna just turned DOWN and REJECTED my last proofs sent in Sept. in Nov. 2013, but they did NOT NOTIFY ME. It has been ridiculous, this whole farse, and I would like the Revdex.com to contact these people in the Phoenix office: Melanie (spoke with her July 15), Team Leader [redacted] (Aug 2013), Supervisors [redacted] and [redacted] who I faxed proofs on Sept. 6 and verified they were received, ([redacted] verified this). Now, the Supervisor [redacted]. is supposed to handle this claim personally, which was re-Faxed in (10 pages) Jan. 6 with signature of the pharmacist on every page to FAX # [redacted]. I am asking for $200 more than the $394.92 [redacted] is supposed to reimburse me. Cigna's negligence has caused much more than $200 of lost work hours, gas, fax costs, copies and stress.Desired Settlement: I would like to see Cigna/[redacted] send us a check for $594.92 and just finish out this claim with some reimbursement for all the frustration and valuable work hours we have spent to try to resolve this in a patient, good way. Their negligence has been without excuse.

Thank you!

Business

Response:

Thank you for this inquiry. I will review and once completed I will reach out to the customer. Thanks, [redacted]

Review: I have been struggling with Cigna Healthcare insurance. I pay annually around $6400 a year to carry Cigna Healthcare insurance and have never been late on my monthly payments. Back in 2012 I became very sick and required several doctors and specialists to figure out exactly what was wrong and how to treat me. At one point I was in the Emergency Room at [redacted] hospital and was admitted for a few days. This resulted in a Bill over $15000 which Cigna is refusing to pay based on their assumption that this is some sort of previous condition (even though it has been documented it is not). They have done this to me several times and have held up payments to doctors or labs for months to over a year which always ends up with me going into collections from an agency. In the end it has always been established that this was NOT any previous condition in any way, but Cigna still dismisses the bills and I have paid thousands out of my own pocket for their shortcomings. I am in collections now for the 3rd time because of Cigna’s inability to process things correctly and my credit is being destroyed because of them. I have called in and cleared other medical programs I was attending with their staff, in which they claim I would be covered for once I meet deductibles which I have, then they reject all payments back to me under their “assumptions” that it was a previous condition or they have said “We don’t allow the doctors/institutions to charge that much so we only accept partial of what you paid towards your deductible.” They are basically a scamming insurance agency and because of this I am paying thousands and my credit is being destroyed. Can you help with these large fraudulent insurance companies that are ruining our lives?Desired Settlement: Payment to hospital/institutions/labs and reimbursement to me for claims over deductible. Cigna has tried to claim charges made by doctors/institutions are only partially accepted even after they cleared me to proceed with the programs. Cigna has repeatedly shown they don't wish to pay claims and deny them without notice resulting in major bills for me that are affecting my credit.

Business

Response:

We have been in contact with the customer in regard to Revdex.com complaint [redacted]. We consider this to be a closed issue.

Review: I am completely upset with Cigna

I asked them about my crowns with they approved. After waiting for a long time, after my dentist had to send them all the paper work to get it approved.

My doctor is Dr [redacted], he is a non-participating doctor.

So I called them 3x to get a price on what they would cover.

I called them at minimum three times!! To ask them this. I said how much you are going to pay. They SAID “60% of the usual and customary price which is 1200 for a crown”

3x I called, 3 times to verify! OR ELSE I WOULD NOT HAVE DONE IT! They say they record calls, and this is recorded.

Well now it’s a contract fee schedule on one of my last calls! For [redacted] area $960.

And they still did not do it.

They lied to me. I would NOT have done this now if they hadn’t lied to me 3x!

I am extremely irate! I will not allow them to lie then all of a sudden change their minds.

My dentist offered to do it for 1,000 for each of my crowns which are less than the usual customary charge.

I appealed and they still denied it.

I was supposed to get a call back and THEY NEVER DID. I WILL NOT ALLOW THEM TO NOT REIMBURSE ME.

Please force them to. THERE IS NO WAY THIS IS MY FAULT.

They are completely at fault.

I want what they quoted me out of a usual and customary charge which they TOLD ME THREE TIMES.

I want 60% after plan deductible; for

Services provided by an out-of network

Dentist,

The dentist may

Balance bill up to their usual fees.

1,100 times three crowns.

I want my 823.80 back.

This is completely fraudulent on their part to tell a member something then completely not do it. I assume they are doing this with the rest of their customers.Desired Settlement: $823.80

Business

Response:

Cigna has completed our review of this Revdex.com request and a final resolution was communicated to the customer today, November 12, 2013.

Review: I have been paying dental coverage $10.50 per pay period to CIGNA for 5 years. During this time I have not filed a dental claim. I need a filling replaced and contacted CIGNA. I was informed that, even though I had been paying for this coverage for five years, they had no record of my coverage. They advised me that it was my company's fault. I advised them that my paycheck clearly showed CIGNA had been getting my money all this time. My company's Human Resources department is not to blame for this; CIGNA is. In addition, CIGNA used to provide full coverage for prescriptions even though the deductible had not yet been met (I can provide proof of this upon request). I have paid CIGNA over $800 this year alone, and I am no also having to pay the deductible before they will cover *any* of my medical expenses. In short, I am being asked to pay $2600+ before they will *provide any services,*and* not providing the dental services I *have* paid for. This is unacceptable on *any* level. I am including the relevent of my paycheck so CIGNA can see 8exactly what I *have* paid for nothing.

Employee Id Social Security Status Exemptions / Allowances Number

Code Paygroup Division Department

[redacted]

Taxes

Pre-tax Deductions

Medical - Pretax 50.00 850.00

Dental - Pretax 10.50 178.50

Vision - Pretax 2.71 46.07

HSA (Single) 25.00 425.00

Total 88.21 1,499.57

Hire Date Period Start Period End Pay Date

[redacted] - ###-###-#### ProLogo5_Small_Black_on_White_Transparent.gif (2965 bytes)Desired Settlement: I want them to put my dental coverage on my coverage and make it retroactive to 2008. I want them to waive the remainder of the $1200 deductible as they *should* have been covering my prescription expenses all along. I also want a letter of apology for their incredible incompetence and a written guarantee that this sort of greedy nonsense will not happen again. CIGNA is consistently listed as one of the worst health insurance providers among insurance groups, and I can see why.

Business

Response:

We have tried to contact [redacted] by phone twice and email once without success in regard to Revdex.com # [redacted]. We have determined that **. [redacted] is not covered by Cigna Dental.

She is enrolled in [redacted] Dental High Indemnity Employee Only.

Review: Medical insurance policy terminated on Aug. 18, 2014 and was suppose to receive a refund for the prorated amount for the month of August. Agent said that a refund check was issued on Oct. 3, 2014. Check was never received and every agent that I spoke with gives me different time frames on getting another check sent out. One agent told me it will take 48 - 72 hours for their accounting department to find out if the check has been cashed or not and they will get another sent out if it has not been cashed. However, after 72 hours, when I called back, another agent told me it will take 15 - 17 business days to find out if the check has been cashed. It does not take that long to find out if a check has been cashed or not

Account_Number: [redacted]Desired Settlement: Desired Settlement: Refund

I want another refund check sent out or the refund amount deposited into my bank account.

Business

Response:

Hello-Thank you for forwarding this complaint. Cigna will be reviewing the complaint and will follow-up directly with the customer. Thank youTanya H[redacted] Executive Office Advocacy Team

Review: Cigna's agents signed me promising a premium of $240 USD a month for relatively decent coverage. I agreed then on the first month (January 2013), they prorated $270 across the days that I was covered and billed me which automatically withdrew the money from my [redacted] bank account. Then, in February they charged me the full $270. I called them. Then, even though automatic payments were set up AND they had already taken the money, they had an automated system call me saying my service was going to be terminated because I hadn't paid. They apologized and said they would credit the amount to my next bill. In March, they charged me $270 again. I called again. They said the same thing. Then, I got a call on the 20th of March from the same automated system saying I was dilinquent and that I would need to pay my bill (the bill they already took the money for) before my service got terminated. Again, they said they would correct the issue and that they saw the note on my account. It is now April. They charged me the full $270 again which AGAIN got auto-debited from my account. This time I get a sterner message from the automated system saying that I am past due by a few months. That if I don't pay, my coverage would cease and they would send the bill to collections. I called again. They told me (again) that they were sorry and that they would fix it.Desired Settlement: I want a refund for the full amount I paid in excess. This amount is $30 x 4 which would be $120. Thank you.

Business

Response:

Good day,

A written response / resolution has been sent to the customer.

Thank-you.

Review: Bought Dental Insurance and had some dental work done, nothing outrages just a couple of fillings replaced, and now there telling me there not going to cover. it when I checked my policy I did not see any mention of a wait period before coverage and now they tell me that I have a juvenile policy and wont answer there phones to help me. they basically blacklisted me to insure that I stay with instead of quitting.Desired Settlement: Cover my Dental expenses like the company said they would.

Business

Response:

Cigna is researching this customer's account. Written correspondence has been issued to the customer. Additional correspondence will be issued once our research has been completed.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: They can say anything they want but the heart of the matter is that they sold me a policy that was unfit for me, gave me a pediatric policy, so when I thought I was covered I wasn't and then cigna told me, that the procedure was a tier 2 procedure and did not qualify for the first 6 months of a new policy, too which I never was informed, prior to purchase of said pediatric policy. And I feel that I should have a complete refund and coverage of said fake policies existence. I'm 51 years old and single, when I applied for a policy under cigna's web page it asked me my age and my relationship status with that in mind wouldn't it also filter for correct policy, unless cigna is just a scam company looking for free money.

Regards,

Business

Response:

Cigna has completed our review of this Revdex.com request

and a final written resolution will be sent to the customer today, June 26, 2014.

Review: Just like the VA we can't get our surgery approved. The doctor say's that every patient that uses Cigna and he submits for surgery is denied every time. My wife need's back surgery but is denied for the second time. She has had 5 surgeries with Cigna and they all were approved right away. Now Cigna requires a mental evaluation before surgery. She didn't need it for all her previous surgeries. They went through with out a hitch. One surgery took place in 3 day's. She has been waiting on approval for this surgery since March 20, 2014. Before that she needed a disco-gram on 12/17/ 2013. It was denied because she needed a mental evaluation first. Who ever heard of such a thing. It took until March 18, 2014 to get this stupid request resolved. 5 surgeries no problem, now suffer. All we need is for her surgery to be approved. She is suffering 24/7 and no one should have to endure that kind of pain for no reason. Why has there policy changed to make it imposable to get taken care of.Desired Settlement: DesiredSettlementID: Other (requires explanation)

My wife just wants to be pain free and the only way that can happen after all the procedures she has been through is with surgery.

Consumer

Response:

Revdex.com of Metro Washington DC

May 20 (7 days ago)

to me

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, May 20, 2014 at 4:06 PM

Subject: complaint #[redacted].

To: [email protected]

I was informed this morning that my complaint has been resolved and my wife will have her surgery next Tuesday. Thank you for your help.

Review: I received an email from cigna on Sept 13 2013. They were trying to charge my account for 469 dollars without my authorization. When I called them they said they were missing my premium payment on April and august when in fact even though I paid my premium aug 31st and they process it sep 3rd. The lady I spoke to from cigna over the phone name is [redacted]. She then inform me that my bank has up to 6 months to let them know legally if I had inefficient funds. The whole time I was under the impression my account was up to date. They are taking my recent payments and paykng my missed payment apparently even though on numerous occasion I have been calling the billing department making sure that they got my payment and did not owe anything else. It was a big disappointment to know that thy processed my payment in April and now realizing that what the process was an error on they be half. How I'm I responsible for their mistakes. Cigna drop the ball.Desired Settlement: I shouldn't be responsible to pay 469 when I was under the impression for months my premium was up to date.

Business

Response:

Customer was contacted today, September 30, 2013, via phone regarding resolution.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It’s not fair for Cigna to tell me I am fully responsible

for my missing payments. They posted the payments I made online a few months

back and I guess now they realized it was inefficient funds in my account. So,

they are taking my recent payments I am making online and posting it to missing

payments? I don’t understand and they drop the ball. Cigna posted my payments

and I was under the impression that my account was up to date. It was a mistake on Cigna accounting

department and now I have to pay for it. The accounting department obviously

was not efficient enough and someone in their department posted my payments and

I continue to pay every month thinking that everything was ok. I do not

understand why I have to pay almost a thousand dollars for my premium this month.

I can’t afford an estimate of $1000 when I have a car that’s not working and

need to be fixed. I think their accounting department should have caught that

error long time ago and contacted me within the first week of their mistake and

not wait a few months later to say that I owe them. It is not fair for me to

pay 2 months of premiums that I thought I have paid long time ago.

Review: Company failed to fulfill the terms of the contract, alleging ineligible expense. Creating an incoherent means to communicate the information that they claim they require to resolve the issues in question. No way for the consumer, myself to address the issue to anyone person in their company. The time it takes to resolve my complaint cost myself time and money. This has been on going over the last three years. It is as if this is deliberate attempt to hold my funds from my FELX account.Desired Settlement: J want competent handling of my funds, handled efficiently and effectively within the boundaries of reason. I would like an explanation for what I find as an injustice, and a deliberate insult from the number of times it has been allowed to happen.

Business

Response:

We have sent a response to the customer today in regard to Revdex.com complaint number [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I have called at least 12 times about an issue I am having with a bill for my son [redacted] (DOB [redacted]). I submitted a bill from a doctor for date of service 8/8/12 for $900. I paid the doctor $900 in cash. Cigna paid the doctor DIRECTLY $126 as they claimed he was "in network". The doctor should have then sent the $126 to me, as I had already paid him directly. The doctor did not. I have called Cigna to try and get this resolved at least 12 times and sometimes they say they'll follow-up sometimes they do, sometimes they don't. They haven't been able to resolve and its almost been 1 year and I would like my $126Desired Settlement: send me my $126! I also would like a call from a SENIOR person at Cigna. I have spent over 15 hours of my valuable time on this issue and

Business

Response:

Customer's complaint is still in review. A response will be sent upon completion.

Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I cancelled my services, verified cancellation, and they still took money out and promise to return funds keeps changing dates.

I called on July 11th, 2014 to cancel my coverage starting in August per Cigna's request to call on this day. My confirmation # for cancellation is [redacted]. When I received a letter in the mail concerning my August bill, I called back on August 17th to verify the cancellation had indeed taken effect, and was informed it was still valid and the letter had been mailed prior to this taking effect. My confirmation # for that call is [redacted]. On August 19th, an automatic withdraw was taken from my account in the amount of $641.52, from Cigna. I did not receive my bank statement until 8-27 in the mail, and I called to find out what happened. I spoke with Kimyelle who told me I would need to fax my bank statements in due to causing me to overdraft on my account. I faxed this information on 8-28-14. At this time they stated my refund would be mailed as a check and arrive in 7-10 business days. On September 8th, I called to find out what was going on. I was then told my refund would, instead, be 14-17 days on return. I do not understand why, when I cancelled and called to verify the cancellation, this company decided to charge me any way. And to top it off, the turn around on basically stealing my money is incredibly too long and keeps changing.Desired Settlement: All I want from Cigna is to return the money they deducted from my account for services I cancelled, and the NSF fee they caused for taking said money, quickly. 17 days for a mistake Cigna made is absolutely too long. I feel this money should have been reverse credited to my account the day it was found.

Business

Response:

Hello,Thank you for notifying Cigna of this complaint. We will be contacting the customer directly.Thank you,Nicole P[redacted]

Review: Cigna Health Care has failed to help resolve the on going issue of delayed payment and address change requests. They continuously give excuses whenever we contact them. Their customer service department gives false information which has resulted in problematic situations. Our mail and checks are being sent to the wrong location and they are refusing to update our address.Desired Settlement: I would like to get paid for the services I provided and I would like my address updated in their system.

Business

Response:

Our office spoke w[redacted] at [redacted] on April 30th who confirmed that the issue is resolved. They received payment for the Cigna patient and the address has been corrected. We are closing the issue.

Thank you.

Business

Response:

Dealing with cigna group insurance has been one of the worst experiences of my life. Have been pay for STD through the company I work for. Recently I've been dealing with health issues that have left me unable to return to work at this time. I suffered a stroke on top of other things. I've had my claim denied twice by cigna group insurance even though I've provided over a hundred pages of medical information and notes from doctors. This company unfairly denies cases daily.....this company is all about profits and not about the well being of it clients! Something should be done about a company that so corrupt.

Review: Injectible Medicine Reimbursement

I had a out of pocket inject-able medicine expense on 7/22/2013. I had tried several times to file the claim to both prescription and medical coverage. But I still haven't received the reimbursement. Cigna made it very difficult and time consuming to get the claim approved and reimbursed. There is so much red tape and I was transferred to different departments back and forth. What a waste of time!Desired Settlement: Full reimbursement of $105 and another $200 for the time and cost I spent on the phone/fax/repeated documentation transmittal.

Business

Response:

Thank you for this information. I will research and respond directly to the customer.

Thanks,

Review: Cigna has billed me for Healthcare service for a period that I was notified I would not have coverage.

I received a letter from CIGNA on August 8th, 2015 stating my enrollment period end date was being set for October 7th, 2014 due to an error on [redacted] and that I needed to change my plan before October 7th.

I called [redacted] once in August and again in September in attempt to find a new plan. The first call the representative was not able to find a premium, comparable to my [redacted]. The second call ended with a dropped call after a very long period of being on hold. At this time I made the decision to look for an alternate insurance, keeping in mind I would not be covered by CIGNA after October 7th.

On September 22, 2014 I enrolled and paid for a Short Term Medical Plus Plan.

I then inquired about insurance through my new job. I was not working full time at the time I enrolled for January 2014 coverage with CIGNA. My insurance through my company would be effective December 1, 2014. I again paid for another month of Short Term Medical Plus so I would be covered.

I have done everything, as I understood was expected of me, from the correspondence I received. I am not trying to get something from CIGNA. In fact, CIGNA had no liability from me for October, because I was covered under another plan.

Now the fact that $194.52 has been turned over to a collections agency, is very upsetting because my credit is outstanding, and I do not feel it should be jeopardized because of an error by [redacted], and I have demonstrated my integrity to have done all the correct steps under the law.Desired Settlement: Dismissal of the $194.52 to the Collections, and no further billing notices.

Business

Response:

Thank you for forwarding this customer's complaint. Cinga will review this and follow-up with the customer directly. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Cigna did call me today, I was not home. I returned the call, the extension I was told to call, was for another person. I did leave a message. I will attempt to call again tomorrow.