#***
I am sorry the customers building fell downI did not hang up on him or ignore his callsI am glad no one was hurtGod sent an unusual amount of heavy snow our way
Sincerely,
Ron Kiser
President
Metal Buildings Inc
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The owner Ron kiser told me that building was rated to hold over inches of snow, with stand mile an winds, the contract he gave me said the anchors would augured, and in fact inch rebar was sled hammered into ground in my presence, the door the first time the doors to pull in were so small my wife could not even get her Mercedes in it, I called which I have phone records over months for him to come fix the problem, got no answer, had to email and threaten to call Revdex.com before he sent crew out the second time, first doorways measured foot 10, both by the plans showed they were suppose to be foot, the second time guy shows up cuts more chunks off door way leaves rebar anchor exposed, and only opened it to which still wasn't right, trying to get him to fix it, he ignored every call, when snow came down we had less than inches, I called because my wife's car and my four wheeler were trapped and I asked him to send a crew that new how it was built to come out safely remove it so we could get our stuff out, his comment it is what is that building will withstand mile an winds and I m not coming out , that's what insurance is forHe said he couldn't get out at the time I reached him at home I was sitting in his company parking lot expecting a descent contractor to come help a customer, and thought he wanted and needed to know since he never had one fall, what caused a A frame over dollar building to collapse in the centerI got nothing he hung up phone
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like my money back that I paid in full for my building plus my insurance deductable and it was only 17 inches of snow we get more snow every year, my neighbor has a 500 dollar carport that's 10 years old and it held fine, my $3000 plus 2 car building less than 2 years old falls, very bad workman ship, and a contractor who should accept responsibility for crappy workmanship, he just took my money and is now trying to get out of the responsibility.
We are a metal roofing and supplies center. I do rough quotes based on a normal style home with basic straight runs that include all of the metal, trims, fasteners. This customer had me quote 12 squares of roof with an Energy Star (Ultra PVF) Kynar painted system on a 29gauge galvalume substrait...
panel. The total cost should have been in the neighborhood of $2,200.00 as the customer states. The roofer supplied me with his materials list for the job which I priced. It included extra supplies needed including (2) 18' valleys, emseal not to leak, (180') of vent ridge, Dektites for pipes and (51) snow birds. That cost was $2,800.00. The roofer and customer showed up together. The materials list was reviewed at that time and paid for by the customer with check # [redacted] for $2,800.00. He recieved invoice # [redacted] and factory warranty papers. Several weeks later the roofer was short one side of the roof. Upon review, the additional materials were not on the list, which would make this a 17.5 square roof. No extra materials have been ordered by the roofer or his customer from me to date. As far as bate and switch I am emailing the end customer another copy of his warranty papers on the Ultra PVF Kynar 500 paint system that he paid for and received from me with his job reference number from the manufacturer for future reference. Any paint warranties are solely up to the manufacturer. In conclusion it is ultimately up to the roofer and or the customer to make sure the materials ordered are correct. The installer is the one that measures and installs all of the materials for the job. The installer on this particular job has since stated he paid for the mistake and the job is finished, We supplied only the materials originally requested and do not feel we should be liable for the $1,250.00 requested.
We received an unusual amount of snow on February the 12th and 13th for our area. Around 18'' to 24'' reported in our area of the region and an additional 3'' to 5'' the evening of the 13th. Augusta County has the highest snow load requirements in Virginia. The load requirements were...
increased again last year. Customers are instructed to get permits for approval and inspections.
I was called at my unlisted home number on February the 14th at 3:21p.m. and I did apologize for his misfortune and was no way rude. He demanded I come look at the building and remove it immediately.
I personally was closed from 2/13/14 and reopened 2/17/14 due to non driveable conditions. There were repeated messages from him and his wife and an email when I did make it into work on the 17th.
I am a Class A contractor and have never had a structure collapse. Again, I am deeply sorry his structure collapsed. I would hope his home owners insurance would handle any losses.
I hope this settles this issue with the Revdex.com.
#***
I am sorry the customers building fell downI did not hang up on him or ignore his callsI am glad no one was hurtGod sent an unusual amount of heavy snow our way
Sincerely,
Ron Kiser
President
Metal Buildings Inc
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The owner Ron kiser told me that building was rated to hold over inches of snow, with stand mile an winds, the contract he gave me said the anchors would augured, and in fact inch rebar was sled hammered into ground in my presence, the door the first time the doors to pull in were so small my wife could not even get her Mercedes in it, I called which I have phone records over months for him to come fix the problem, got no answer, had to email and threaten to call Revdex.com before he sent crew out the second time, first doorways measured foot 10, both by the plans showed they were suppose to be foot, the second time guy shows up cuts more chunks off door way leaves rebar anchor exposed, and only opened it to which still wasn't right, trying to get him to fix it, he ignored every call, when snow came down we had less than inches, I called because my wife's car and my four wheeler were trapped and I asked him to send a crew that new how it was built to come out safely remove it so we could get our stuff out, his comment it is what is that building will withstand mile an winds and I m not coming out , that's what insurance is forHe said he couldn't get out at the time I reached him at home I was sitting in his company parking lot expecting a descent contractor to come help a customer, and thought he wanted and needed to know since he never had one fall, what caused a A frame over dollar building to collapse in the centerI got nothing he hung up phone
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like my money back that I paid in full for my building plus my insurance deductable and it was only 17 inches of snow we get more snow every year, my neighbor has a 500 dollar carport that's 10 years old and it held fine, my $3000 plus 2 car building less than 2 years old falls, very bad workman ship, and a contractor who should accept responsibility for crappy workmanship, he just took my money and is now trying to get out of the responsibility.
We are a metal roofing and supplies center. I do rough quotes based on a normal style home with basic straight runs that include all of the metal, trims, fasteners. This customer had me quote 12 squares of roof with an Energy Star (Ultra PVF) Kynar painted system on a 29gauge galvalume substrait...
panel. The total cost should have been in the neighborhood of $2,200.00 as the customer states. The roofer supplied me with his materials list for the job which I priced. It included extra supplies needed including (2) 18' valleys, emseal not to leak, (180') of vent ridge, Dektites for pipes and (51) snow birds. That cost was $2,800.00. The roofer and customer showed up together. The materials list was reviewed at that time and paid for by the customer with check # [redacted] for $2,800.00. He recieved invoice # [redacted] and factory warranty papers. Several weeks later the roofer was short one side of the roof. Upon review, the additional materials were not on the list, which would make this a 17.5 square roof. No extra materials have been ordered by the roofer or his customer from me to date. As far as bate and switch I am emailing the end customer another copy of his warranty papers on the Ultra PVF Kynar 500 paint system that he paid for and received from me with his job reference number from the manufacturer for future reference. Any paint warranties are solely up to the manufacturer. In conclusion it is ultimately up to the roofer and or the customer to make sure the materials ordered are correct. The installer is the one that measures and installs all of the materials for the job. The installer on this particular job has since stated he paid for the mistake and the job is finished, We supplied only the materials originally requested and do not feel we should be liable for the $1,250.00 requested.
We received an unusual amount of snow on February the 12th and 13th for our area. Around 18'' to 24'' reported in our area of the region and an additional 3'' to 5'' the evening of the 13th. Augusta County has the highest snow load requirements in Virginia. The load requirements were...
increased again last year. Customers are instructed to get permits for approval and inspections.
I was called at my unlisted home number on February the 14th at 3:21p.m. and I did apologize for his misfortune and was no way rude. He demanded I come look at the building and remove it immediately.
I personally was closed from 2/13/14 and reopened 2/17/14 due to non driveable conditions. There were repeated messages from him and his wife and an email when I did make it into work on the 17th.
I am a Class A contractor and have never had a structure collapse. Again, I am deeply sorry his structure collapsed. I would hope his home owners insurance would handle any losses.
I hope this settles this issue with the Revdex.com.
Sincerely,
Ron Kiser
President
I.D.#[redacted]