Cigna Healthcare of Maine

Initial Business Response / [redacted] (1000, 5, 2016/12/08) */ [redacted] Customer received his quote based on lbs on November 1/On the clients actual quote everything was itemized with storage charge, warehouse handling out of storageOn our Legal Uniform Household Goods Bill Of lading outlines the transportation charge, fuel charge insurance and then groups anything miscellaneous (including any storage)Customer was informed, as I tell every customer, the more you move the cheaper per pound it isThe actual cost was less to this customerThen I tell the customer the shipment is weighed and you pay on the actual weight, which this customer has doneThis is also on the bottom of every quote Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all I was never told that if I was to move less weight the rate of transportation would increase, if I knew I would not have just packed what I deemed as essentials rather than for example throw out garbage bags of clothing at a value of at least $ [redacted] / bag as well as other household items On the original estimate I asked to include months of storage which I now believe is included in the $ [redacted] miscellaneous total at the lbs quote After paying the bill the same miscellaneous total for the lbsthat were moved now is $ [redacted] a difference of $ [redacted] for lbsin weight Furthermore on my receipt there are spaces for storage, warehouse handling and cartage which are blank Where there is no breakdown of individual charges how is it possible for me to validate that I have paid for months of storage, am I to trust their judgement for that when I move my items to a new address that I am not hit with paying more money before they will take my belongings out of storage The estimate bill for moving lbswas $ [redacted] / my bill lbs $ [redacted] Final Business Response / [redacted] (4000, 19, 2016/12/14) */ Please see the below itemized cost for [redacted] 's storage cost Storage $ [redacted] per month @ months = $ [redacted] plus tax Redelivery out to residence $ [redacted] plus tax Shipment came into our warehouse on December 5th, Redelivery out would have to happen before March 5th, Thank you [redacted] Final Consumer Response / [redacted] (4200, 22, 2016/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) If additional storage was required due to family issues what would be the monthly cost and redelivery out to a new residence should that be necessary and any additional costs noted as well as how those payments would be paid to mover

Initial Business Response /* (1000, 16, 2016/01/25) */
Customer was aware of the chargesShe had agreed to pay the chargesI gave her an option to move with another moving companyShe refused and said she would pay the shuttle chargesIt wasn't until after it was all done that she decided to
put in a complaintShe is stating about the trailer being more than '53' longThat is the length of our trailerShe didn't live in the city and it was hours to get there so she had time to either get a truck or rent a truck from down her way to cover the charges so she wouldn't be charged but she decided to go with the shuttle chargeThere were options but she declinedWe will not be refunding the payment of $*** plus HST
Initial Consumer Rebuttal /* (3000, 18, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***
1) I was not given an option to go with another moving company, which would have been impossible as the difficulties arose at the time of the move, and we had a flight out the next day
2) I complained to the agent *** to waive the chargesThe driver urged me to do so, as he said "it was her fault for not coming to view the property." I insisted on her covering the costShe only agreed to reduce the fee by **%, which she failed to do as agreed***
3) The truck sent was NOT 53' as stated, it was 75'I've asked the driver to send me written confirmation for this file
4) I lived 1/hours out of *** (***) is not hours awayAt the late hour (the day of the move) I did not have any other optionsI did not decline any options, because Guardian did not offer any
The company failed to adequately survey the property, they gave us the wrong information (in writing) regarding the size of the truck, and they assured us that all would go wellThey have not provided any evidence showing my agreement to pay (there is nothing in writing), while I have forwarded all my email correspondence as well as copies of the agreementThey did not ask me to sign anything prior to the moveI paid the extra fees only because they would not deliver my belongings if I didn't pay the bill in full
Final Business Response /* (4000, 39, 2016/03/03) */
Customer will be reimbursed $***
***
Final Consumer Response /* (2000, 41, 2016/03/04) */
Hi *** -
I did receive a call from *** saying they would reimburse us the $*** I've asked for the HST as well, but I'm not sure they're be refunding it or notI'd like to make sure we get the cheque before saying I'm satisfied or not
I'll check back in when we get our money
I'm so grateful to the Revdex.com for helping us with this complaintIt's been months, and so frustrating, but I appreciate your involvement and for helping us get to this point
***

Initial Business Response /* (1000, 5, 2016/12/08) */
***
Customer received his quote based on lbs on November 1/On the clients actual quote everything was itemized with
storage charge, warehouse handling out of storageOn our Legal Uniform Household Goods Bill Of lading outlines the transportation charge, fuel charge insurance and then groups anything miscellaneous (including any storage)Customer was informed, as I tell every customer, the more you move the cheaper per pound it isThe actual cost was less to this customerThen I tell the customer the shipment is weighed and you pay on the actual weight, which this customer has doneThis is also on the bottom of every quote
Initial Consumer Rebuttal /* (3000, 7, 2016/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I was never told that if I was to move less weight the rate of transportation would increase, if I knew I would not have just packed what I deemed as essentials rather than for example throw out garbage bags of clothing at a value of at least $*** / bag as well as other household items
On the original estimate I asked to include months of storage which I now believe is included in the $*** miscellaneous total at the lbs quote
After paying the bill the same miscellaneous total for the lbsthat were moved now is $*** a difference of $*** for lbsin weight
Furthermore on my receipt there are spaces for storage, warehouse handling and cartage which are blank
Where there is no breakdown of individual charges how is it possible for me to validate that I have paid for months of storage, am I to trust their judgement for that when I move my items to a new address that I am not hit with paying more money before they will take my belongings out of storage
The estimate bill for moving lbswas $*** / my bill lbs $***
Final Business Response /* (4000, 19, 2016/12/14) */
Please see the below itemized cost for ***'s storage cost
Storage $*** per month @ months = $*** plus tax
Redelivery out to residence $*** plus tax
Shipment came into our warehouse on December 5th, Redelivery out would have to happen before March 5th,
Thank you
***
Final Consumer Response /* (4200, 22, 2016/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If additional storage was required due to family issues what would be the monthly cost and redelivery out to a new residence should that be necessary and any additional costs noted as well as how those payments would be paid to mover