Cigna HealthSpring

I said no way! Cigna got caught using AI without any licensed doctor oversight to deny surgery. A machine was making the decisions! No human over-site.. Of course they tried to lie and say physicians were involved but they were caught. So avoid healthspring all trust is broken

My husband who is 76,has been going thru cancer since 2020. He first came down with leukemia, then in April 2024 he came down with bladder cancer and has had 6 surgeries between 2024 and 2026. He is in Stage 3 kidney failure and now stage 4 fatty liver failure. He is weak and can't walk and I am 73. His Dr has put in for him to be in-house for physical therapy. Insurance denied him and the Dr and our insurance agent both appealed and again was denied. So, what the hell are we suppose do? I guess when him and I both fall then they will really be paying out for hospital bills, instead of helping him with physical therapy. He is doing home health PT, but he needs more intense work out. I will be so glad when January comes so I can get the hell away from these people. They don't even deserve a rating!

As my mother is in a memory care unit, I am responsible for paying her bills with my durable power of attorney. Changed the billing address to my out-of-state address so that I would get notices promptly. The result was them sending a letter with less than two days notice canceling her coverage. When their error is pointed out they say all they can do is get her back on for next month—leaving her with no coverage for a full month.

Callous, incompetent, horrible quality. Should not be allowed to do business. I’d give them negative stars if that were an option.

I have been getting zepbound filled for the last 18months for obstructive sleep apnea and kidney issues which has helped my kidney creatine level dramatically , for them toall of a sudden denying the med altogether with no explanation. How does this happen ? DO NOT CONSIDER THIS COMPANNY FOR A DOG MUCH LESS A HUMAN BEING … unconscionable to say the least

I received a late payment notice for my Medicare Part B Supp; it is incorrect. I authorized Health Springs to automatically charge my bank account. They had "incorrect" information even though they successfully charged the same account for my wife's Supp insurance. Called to have issue resolved: twice sent to representative that could not take my bank information (57minutes on hold by then); she transferred me again and eventually, they disconnected my phone call. Additionally, they automatically billed our account for my wife's charges for the month of February even though they did not approve the policy until February 27th ( we applied on January 9th), leading to double billing as my prior insuror had already charged for the month of February.

As of now, I still cannot contact the correct department in their totally inept customer service organization.

I was paying a high premium prior to 2026 with my existing carrier. I soke to HealthSpring prior to signing on with them for the 2026 season. Everything sounded great until I swapped over and now I am paying more than my previous Insurance Coverage.
Called Healthspring on have been transferred 6 times and on hold for over 45 minutes. Finally spoke to the last person and they said there is nothing they can do because it is an Insurance Company issue.
Poor experience and would not recommend them to anyone, absolutely no help at all

1) trying to get registered and it would not let me - incorrect information. Turns out that having the extra 4 digits on your zip code is too much for it to handle.
2) "Use the app on your phone for all the information in one place" App does not seem to exist! There is an app with the name but it requires you to have either a Topaz/Ruby/Diamond (?!?!?!) membership. WTF
3) nowhere on the website is there FAQ or email address to get answers to quick questions. Just call and have your ears assaulted by bad hold music while you wait to not get your questions answered.
4) I cannot find anyplace to keep a list of my current physicians, only a place to search for physicians. I already have in-network physicians, I just want to keep the list in my file!

So far, I am regretting my choice to select this provider (I use that term loosely), I have 3 months to change my mind and I will probably be doing just that.

Per letter from Cigna: [redacted] has stopped them from accepting enrollments due to their business practice as follows: Not conducting sufficient outreach to providers and customers to obtain information needed to make an appropriate decision regarding drug coverage Incorrectly denying drug coverageFailing to provide customers with a one-time temporary supply of a drug (also known as transition supply), Failing to process requests for drug coverage correctly and /or on a timely basis, Providing inadequate or incorrect information in beneficiary communications and Failing to have a effective [redacted] program

My wife and I are current customers and have constant problems with customer services rep.'s who seem to have either no answer to a problem or different answers depending on the day you callThe are extremely slow to respond to mailed complaints, if they respond at allThe need a web site with e-mail addresses for various issues! The also need to require employees who send out customer letters to sign those letters with their name instead of using "Billing Department" or "Customer Service" as a signature, so you can reference the people who give you information (right or wrong)

Per letter from Cigna:
[redacted] has stopped them from accepting enrollments due to their business practice as follows:
Not conducting sufficient outreach to providers and customers to obtain information needed to make an appropriate decision regarding drug coverage.
Incorrectly denying drug coverage. Failing to provide customers with a one-time temporary supply of a drug (also known as transition supply),
Failing to process requests for drug coverage correctly and /or on a timely basis, Providing inadequate or incorrect information in beneficiary communications and Failing to have a effective [redacted] program.

Cigna HealthSpring shouldn't be allowed to operate within the USA; perhaps deep in the jungles on the Congo. They just don't give a darn about you & tell you that in so many words all the time. After awhile you wonder how one company can make so many errors in judgement. They will try to delay the shipments and question the medication even if you've been taking the same medication for 10 yrs and used 100 different pharmacies in the past none of whom questioned anything about the same medicine and the same dosages. Cigna told me that they automatically reject all 1st claims so the customer is always having to beg their case. This company shouldn't exist. [redacted], **

I cannot say anything positive about Cigna Healthspring. I have had nothing but problems with them. They are not paying my father in law's bills. Their supervisors will not return my calls. It has been a nightmare. I would never recommend Cigna to anyone.