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Cigna Insurance Reviews (3)

Rat infestation ruined all furniture and belonging!

Review: Bryan WallaceTo [email protected] husband and I currently have a Cigna wellness plan. In order to maintain coverage on that plan we have to do wellness checks each year. Every year prior, we had to do blood work, annual physician appointment with biometric screenings and a health survey and every year we comply by their due date. This year we did as well. However we got notice that we are no longer eligible for this plan because we didn't comply with all the requirements and we would loose the HRA incentive too! This year they added another requirement that we were unaware of, another health survey on a separate website. I have multiple problems with their course of action, 1) we were NEVER aware of this. Obviously if we comply every year and we did hours of other preventive work for this plan, we would have spent the 10 extra minutes filling out an additional survey 2) I called regarding the HRA incentive when I called about breast pumps asking if they received everything and when the incentive would be in the account and I was told everything was received and the money wouldn't be there until the following year. I was told the representative didn't document that part but I shouldn't be penalized for someone else's mistake 3) as they can see, I have been hospitalized 3 times this year and our two year old has been hospitalized as well all while we are expecting our second child so as on top of everything as I normally am, if there was ever a time to allow discretion and a late submission on this NEW third requirement, I would think we have plenty of reason to! However, Cigna is saying that there is not one single person who can review this to make a decision!!! I can only appeal if we did it by the due date. I can't tell you how disgusted I am with the way I have been treated regarding this! We are being kicked off our plan and we are loosing our HRA money too! There has to be someone who can allow a late submission on this one survey given the above justifiable circumstances! I can't imagine anyone who wouldn't care and anyone who wouldn't be devastated in our situation too! We count on that incentive money each year and with a high deductible plan and having a baby, every little bit counts! But not only are we now being denied that but they are kicking us off our plan now too!Desired Settlement: I want a late submission granted on this new third requirement thus allowing us to get our HRA incentive and maintain our coverage!

Review: My husband and I currently have a Cigna wellness plan. In order to maintain coverage on that plan we have to do wellness checks each year. Every year prior, we had to do blood work, annual physician appointment with biometric screenings and a health survey and every year we comply by their due date. This year we did as well. However we got notice that we are no longer eligible for this plan because we didn't comply with all the requirements and we would loose the HRA incentive too! This year they added another requirement that we were unaware of, another health survey on a separate website. I have multiple problems with their course of action, 1) we were NEVER aware of this. Obviously if we comply every year and we did hours of other preventive work for this plan, we would have spent the 10 extra minutes filling out an additional survey 2) I called regarding the HRA incentive when I called about breast pumps asking if they received everything and when the incentive would be in the account and I was told everything was received and the money wouldn't be there until the following year. I was told the representative didn't document that part but I shouldn't be penalized for someone else's mistake 3) as they can see, I have been hospitalized 3 times this year and our two year old has been hospitalized as well all while we are expecting our second child so as on top of everything as I normally am, if there was ever a time to allow discretion and a late submission on this NEW third requirement, I would think we have plenty of reason to! However, Cigna is saying that there is not one single person who can review this to make a decision!!! I can only appeal if we did it by the due date. I can't tell you how disquisted I am with the way I have been treated regarding this! We are being kicked off our plan and we are loosing our HRA money too! There has to be someone who can allow a late submission on this one survey given the above justifiable circumstances! I can't imagine anyone who wouldn't care and aDesired Settlement: I want to remain on the wellness plan. I just want a late submission granted on one single online health survey and I want our HRA money. I want personal discretion used to determine there is justifiable cause to grant a late submission.

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Description: INSURANCE COMPANIES, INSURANCE - ACCIDENT & HEALTH, INSURANCE - LONG TERM CARE, INSURANCE RATING BUREAUS

Address: 1187 Coast Village Rd Ste 1411, Santa Barbara, California, United States, 93108

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