CIGNA

Please be advised that a final response was sent to the customer today (2/28) advising that his plan does require a deductible for medications before the plan will pay at 100%Any questions customer may contact Cigna Customer Service Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello Thank you for forwarding this complaintCigna will review the customers account and folldirectly with the customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Cigna did call me today, I was not home I returned the call, the extension I was told to call, was for another person I did leave a message I will attempt to call again tomorrow.Thank you for your prompt responses[redacted] ***

Hello,Thank you for this information.I confirm written correspondence has been sent to the customer on February 8, and February 12, 2016.Thank you,Rae B***

Hello- Thank you for sending this complaint to usCigna will review this customers complaint and folldirectly with the customerThank youTanya H***

Please note that this request is still in reviewA response will sent directly to the customer upon completion Thank you

Cigna contacted [redacted] at the telephone number listed on Revdex.com # [redacted] and left a voicemail messageThis has been resolved

Hello, THank you for this informationI have reached out to the customer to go over the options in regards to any premium reimbursement The customer has my direct phone number for any questions Thanks, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My Dr. did not release me back to work until 3/9/15 and my claim was first submitted in January 2015 and all notes and information was sent to Cigna indicating the reasons why, and again after sending several notes from my Dr. with detail information, my claim was denied and I was advised that I can request an appeal and I request an independent third party in writing to review my claim and after the 2nd appeal was denied, I ask why didnt my appeal go to a independent third party for review, and Ric P [redacted] advised to me that the appeal still has to be approve to even get to a independent third party which makes no sense. By law Cigna has to follow the external review process which they did not due. This is ridiculous for someone to have to go through, this should have been resolved months ago but again it's a scam people work hard everyday and pay ridiculous premiums and when something happens, these companies get over without paying and nothing is being done about it, so I will fight this to then even if it means taking legal action. Regards, [redacted] ***

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint and a resolution letter was sent to the customer on August 17, 2016.Rae B***Executive Office Advocacy Team

Thank you for forwarding this complaint to CignaCigna is reviewing the complaint, and an acknowledgement letter was sent to the customer on December 19, 2016.Rae B***Executive Office Advocacy Team

Thank you for forwarding this complaint to CignaPlease be advised a written response was sent to the customer on 4/30/and again today (6/4/2015).Charlene V [redacted] Executive Office Advocacy Team

This complaint has been satisfied by Cigna....Again thanks to the Revdex.com for helping me in this manner

Response and payment sent to the customer previouslthank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received the business's message on June (days ago) and I still haven't heard from themThis is what I was talking about in my original complaint, first they tell me one thing, I do what they said, they turn around and say that I did the wrong thing! And now it's radio silence, I haven't heard anything from them and this keeps getting more and more frustratingI need this to be resolved ASAPCigna, please be ethical and show a sense of urgency Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for this information I will be reaching out to the customer directly to have this issue addressed Thank you, Kelly

[redacted] HHHH [redacted] 4:PM (minutes ago) tome [redacted] ***, I sent an electronic response/update to the Revdex.com earlier today under Revdex.com # [redacted] in errorThe response that I sent does not apply to this Revdex.comPlease disregard Revdex.com [redacted] We are still working on the Revdex.com for [redacted] and hope to bring it to resolution in the next few days [redacted] CTT+ Executive Office Advocacy Team Executive Office of the President Cigna Phone: ###-###-#### Fax: ###-###-#### [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this time Rae has been in contact with me and has agreed to work with me to clear up all the problems I am having with getting my son's insurance claims repaid Regards, [redacted]