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CILANTRO'S MEXICAN RESTAURANT

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CILANTRO'S MEXICAN RESTAURANT Reviews (1)

Hi Mrs [redacted],In response to the complaint on October,13 ID[redacted] I remember a young lady walking in to my restaurant and ordering some food while on her cell phone looking for an outlet to charge her phone she then sat in the table and plugged her phone to the outlet. The food then...

arrived while she was still on the phone and I notice she absolutely paid not attention to her food at all. The entire time she was in my Restaurant it was obvious the only thing she was interested in was charging her phone. She called my waitress and told her that the  plate  was filth and that she wanted her money back, the entire time being very rude  to my waitress showing no respect for people whatsoever. My waitress then ask me to talk to the customer as soon as I approached her she said that the food and plate was filthy and that she just wanted her money back at that point I declined her a refund. She then decided to call 911 and I said go right ahead. A couple of things I want to make clear, she said my waitress cleaned the plate with a napkin she pulled out of her pockets and whipped the plate in front of her which is a huge lie I don't know any waiter that would ever do that, second thing I want to clarify is that we don't serve our burritos or any other food on top of napkins im  not sure if anybody does. When it comes to the statement she made about feeling discriminated and she used the word racism  I don't really now what say about that all I can say is that im Hispanic/Mexican running a Mexican Restaurant with all kinds of customers from all kinds of different backgrounds and races whom I care and appreciate very much. In conclusion to Mrs [redacted] complaint, she thought she could just order food sit down and charge her cellular phone then just be rude and make this story up ask for her money back and be on her way.P.S Sorry for my poor grammar.Gracias

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