I don't want you near my house, the way you came across was calling me a liar. I will never see you or do business with you again. I will turn you truck or name away from my friends and family and neighbors. You have a different tone now than what you had on the phone with me. Shame on you!
3/16/2015My name is [redacted] and I am the owner of E & J Appliance Service Company. I talked to Mrs [redacted] on the day she called our office. We have never had a problem with anything like what Mrs [redacted] is claiming. I did talk to my technician [redacted] and he said he did not take...
anything from the house. He said she was in the room the entire time and was working on the appliance the entire time. He said he would call her. I advised her of the the conversation I had with [redacted] and that he would call her. I checked back with her, I believe the next day, and she told me that he said he would give her some money back even though he hadn't taken any. I also thought this was odd. I told her to contact me if this wasn't taken care of to her satisfaction. When I asked [redacted] why he was going to pay her if he hadn't taken any money, he said he didn't want to get fired even though he hadn't done it. We do an extensive back ground check on all of our employees and [redacted] background check came back to us clear of any violations. He has worked for us for one year on March 26.As stated earlier, I asked Mrs [redacted] to call me back if she was not satisfied with the outcome of her agreement between her and [redacted]. This was in November and this is the first I have heard back from her in any manner. I would ask her to call me so we can discuss what she would like to do. We have been in business for 33 years and have never had a complaint like this from a customer. This will be resolved. I just need her to call us.
Hello Sir,First of all I am very sorry about your loss. When we spoke yesterday I told you I had contacted my tech and showed him the picture you sent me and he said that dent was not there when he put the door on. My techs work on commission and they would never put on a damaged part as the would...
have to return and do it again for free. I trust all of my techs and I believe what he is telling me. He even said he brought you into look at the microwave door when he was finished to look the unit over before he left. The dent on the pic you sent me was very obvious and I am sure you would have seen it right away. I did not mean to come across as rude but I don't think I should have to send my tech out, taking money out of his pocket for something he said was not there when he left. This is why we show the customer the work when we are done. If you want I can personally come out and take a look at the unit, sometimes pictures can be deceiving so I would like to see it in person. Let me know if you would like to set that up. I can be reached at ###-###-####.Thank you,Alan
I don't want you near my house, the way you came across was calling me a liar. I will never see you or do business with you again. I will turn you truck or name away from my friends and family and neighbors. You have a different tone now than what you had on the phone with me. Shame on you!
3/16/2015My name is [redacted] and I am the owner of E & J Appliance Service Company. I talked to Mrs [redacted] on the day she called our office. We have never had a problem with anything like what Mrs [redacted] is claiming. I did talk to my technician [redacted] and he said he did not take...
anything from the house. He said she was in the room the entire time and was working on the appliance the entire time. He said he would call her. I advised her of the the conversation I had with [redacted] and that he would call her. I checked back with her, I believe the next day, and she told me that he said he would give her some money back even though he hadn't taken any. I also thought this was odd. I told her to contact me if this wasn't taken care of to her satisfaction. When I asked [redacted] why he was going to pay her if he hadn't taken any money, he said he didn't want to get fired even though he hadn't done it. We do an extensive back ground check on all of our employees and [redacted] background check came back to us clear of any violations. He has worked for us for one year on March 26.As stated earlier, I asked Mrs [redacted] to call me back if she was not satisfied with the outcome of her agreement between her and [redacted]. This was in November and this is the first I have heard back from her in any manner. I would ask her to call me so we can discuss what she would like to do. We have been in business for 33 years and have never had a complaint like this from a customer. This will be resolved. I just need her to call us.
Hello Sir,First of all I am very sorry about your loss. When we spoke yesterday I told you I had contacted my tech and showed him the picture you sent me and he said that dent was not there when he put the door on. My techs work on commission and they would never put on a damaged part as the would...
have to return and do it again for free. I trust all of my techs and I believe what he is telling me. He even said he brought you into look at the microwave door when he was finished to look the unit over before he left. The dent on the pic you sent me was very obvious and I am sure you would have seen it right away. I did not mean to come across as rude but I don't think I should have to send my tech out, taking money out of his pocket for something he said was not there when he left. This is why we show the customer the work when we are done. If you want I can personally come out and take a look at the unit, sometimes pictures can be deceiving so I would like to see it in person. Let me know if you would like to set that up. I can be reached at ###-###-####.Thank you,Alan