Cima's Furniture

Again, the liner installed was properly installed and met NFPA & NFPA guidelines as stated in the owners manual of the NEW boilerKeep in mind we installed the liner system for the old boiler not the new oneRegardless, the liner does meet the criteria for the new boilerBuilding Code allows the lining system to be downsized by 1" IF you use a stainless steel smoothwall liner, which we didThe boiler malfunctioning had nothing to do with what we didAs you had stated to me it was old and on its way outI attached a copy of the highlighted portion of the owners manual of the new boiler where it clearly states "the vent system and installation must be in accordance with the current edition of the American National Standard ANSI/NFPA 211," WHICH WE DIDThe manufacturer's letter proves thisI can't lie about thisIn addition, the letter from your insurance comp;any (also attached) states they are asking for $8,Your telling me this is only for cleaning? This seems pretty highAll of this is being handled by our insurance companyAny further disputes will need to be handled through them as there is a formal claimYou asking us for money directly is inappropriate

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
It is unfortunate that the Chimney Chap continues to provide inaccurate and misleading information which is contrary to the facts of the situationWe are still requesting a full refund of $4,
Regards,
*** * *** ***

This response by the Chimney Chaps is unacceptableAll of their statements are in serious contradiction to the facts, and information within their reply is a further indication of their manipulation of the situation
First and foremost, the Chimney Chaps is ONLY speaking to the specifications of the manufacturer of the Chimney liner, and NOT to the specifications of the MANUFACURERS OF THE FURNACES
After direct contact and discussion with both furnace manufacturers of the original furnace (***) as well as the new furnace (***) they confirmed that THEIR MANUFACTURER’S SPECIFICATIONS REQUIRED A MINIMUM 6” CHIMNEY to vent the appliance
That being said, ACCORDING TO THE FURNACE MANUFACTUREUR’S SPECIFICATIONS the 5.5” liner that was installed by the Chimney Chap was not sufficient to vent the original furnace, let alone the new one and therefore, the specifications letter sent by the Chimney Chap from the chimney manufacturer was a moot pointChimney Chap only reached out to the chimney manufacturer for their information that they were looking for, and never the manufacturer of either old or new furnace re: THEIR REQUIREMENTSI also had a lengthy conversation with the building inspector *** *** myself after the fact on 12/27/17, as he was calling for concerns with the prolonged heating crisis, and he confirmed that he was stating the “MANUFACTURER’S RECOMMEDNATIONS” which must be followed to which he was referring was that of the FURNACE MANUFACTURER and NOT the Chimney ManufacturerHe also expressed concern that he had not received the information (letter) from the Chimney Chap that he had requested, and also did confirm that it was the Chimney Chap’s responsibility to have pulled a permit for the work, which they did not
Secondly, in regards to the pictures that were sent by the Chimney Chap, we find it absolutely amazing that they did not recognize that the pictures that THEY THEMSELVES TOOK AND SENT to us confirmed that the liner was installed INCORRECTLY / UPSIDE DOWN! We also have additional pictures that confirm that the installation was incorrect and showed the condition of the liner and connections or lack thereofThe upside down 5.5” liner installed by the Chimney Chap restricted airflow, caused it to fill with a heavy layer of soot, resulting in the inability of the furnace to work- and THAT is why we had to replace the furnace- it was not an elective projectWe also have pictures and documentation to show that the smoke chamber repair done by the Chimney Chap was incorrect / incomplete with the furnace flue still exposed within the smoke chamber upon inspection by a second chimney company
Lastly, in regards to us expecting work or services for free, that is absolutely NOT the caseAll we asked was for someone from the Chimney Chap (supervisor or owner) to come to the home to look at the work that was done by the Chimney Chap, and if need be, to pull the linerWe were told that it would be a minimum of $for them to come out to the home and pull the liner if they could salvage and take the (approximately month old liner) with them, yet they also stated that they had no one to come out that day and also no additional parts on hand to change out the liner to a 6” as we had requested, which she said would be a special order, so she could not schedule a call at that timeAt that point I was forced to call another Chimney company to come to the home and do the work that was required- installing a 6” stainless steel flue
In summary the Chimney Chap’s response is evidence of their incompetence and lack of ownership of the serious detriment that they caused to our home, health and the safety and well-being of our familyThey showed no effort to even assess the situation (their work) on site, consider that there might be a problem, or work collaboratively to find a mutual resolutionTheir only interest was to profit by charging an additional $to remove and take a flue that we paid several thousand dollars for, and charging us full price for a new one which they could not even provide an estimate for a price at that time as it would have to be “custom ordered”
The reference to the insurance company made by the Chimney Chap is due to the claim that we had to file with our homeowner’s insurance for the cleaning and washing of our newly purchased and renovated home (consisting of weeks of air scrubbers, surface cleaning of the walls, furnishings and contents including clothing) that were damaged due to the heavy smoke and soot which was not able to escape through the chimney flueLet us be clear that the insurance claim is ONLY for the required cleaning of the home to make it livable, and in no way a reimbursement for us related to the chimney and furnace costs that we paid out to the sum of over $14,
Again, we are requesting a refund of $4,from the Chimney Chap

We installed a lining system for this customer on 11/02/2017, according to the boiler they hadThe liner we installed was a inch stainless steel smoothwall liner and rated up to 155,BTUsCustomer called us on 12/stating their boiler had to be replaced because it no longer workedThey
stated the plumber would not make any connections to the existing lining system we installed because the liner was undersized for the new unitThis was not something we did wrong as the liner we installed was for the old boiler not the new oneThey demanded we go there and remove the liner to install a new one which will accommodate the new boiler at no costI asked them for the specifications on the new boiler which they sent to meAfter looking at the specifications, I stated to them that the existing liner can in fact be connected to the new boilerThe new boiler is rated at 104,BTUsThe liner we installed was rated for up to 155,BTUsI immediately called the manufacturer, sent them the pictures of the installation and any other documentation we had, including the owners manual of the new boilerI asked the manufacturer to put something in writing to confirm the existing lining system we installed can accommodate the new boiler they are installingThe manufacturer did confirm this and wrote a letter to confirm also (attached)I sent the letter to the home owner, however the plumber and homeowner still refused to connect the new boiler to the existing lining systemThe Building Inspector also told them they should be going with the manufacturer's recommendations which they also disregardedThe liner was installed correctlyWe have pictures of the installation proving thisI spoke also spoke with their plumber who was also quite unreasonableHe stated clay tiles do not break or deteriorate and we should not have installed the lining system to begin (also an incorrect statement)He also stated he did not care what the manufacturer's recommendations were and he was going to remove the linerAt this point there is nothing more we can doThey filed a claim with the insurance companyWe called our Insurance Company and now it is in their handsThe installation we did and the materials we used are correct and in compliance with MA State Building Codes and in compliance with NFPA