Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I am writing in response to Jim burners response to my complaint they said I was told that my insurance was expired and that they called me when my car was going to be towed that is untrue I did not know my insurance had expired until the day before they took my car back and they did not contact me saying they was going to take my car I would just like for a refund of my money so I can get another car ] Regards, [redacted]
In response to complaint ID [redacted] , our records indicate that the complainant actually purchased the vehicle on 2/24/Customer signed a contract stating she would keep active insurance on her vehicle and would keep payments currentThe customer was in default of payments and had no active insurance at the time of repossessionAccording to the customer’s insurance agent, the insurance cancelled on 4/7/One of our representatives did speak with the customer on 4/27/and let her know that the insurance must be resolved immediatelyAgain, our representative called the customer on 4/28/17, but her phone rang busyThe customer was repossessed after days of not having active insurance and was two payments behindOur contract does not state that we are obligated to contact our customer’s before repossession, but we did as a courtesy to the customerThe collections manager agreed to allow customer to get it back, but she must comply with our policiesShe has not contacted us since that date [redacted] Collections Manager
In regards to Revdex.com complaint ID [redacted] , the customer’s claims are falseThe customer’s sales price was NOT $35,for the vehicleShe has two contracts because we agreed to amend the first contract to help her during tax time last year when she couldn’t pay her contractual obligationThe customer contacted us about accepting a negotiated payoff on 1/25/In the timeframe between 1/25/18-1/30/18, the collection department spoke with the customer on six different occasions to discuss a negotiated amount for payoffThe collections manager DID APPROVE a negotiated lesser payoff than what she was contractually obligated toThe customer filed a Revdex.com Complaint on 1/28/18, which was right in the midst of our negationsThe customer’s desired settlement according to her Revdex.com Complaint is to negotiate a lesser payoff which has already been approved, and the customer is aware of the approval [redacted] Collections Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I am writing in response to Jim burners response to my complaint they said I was told that my insurance was expired and that they called me when my car was going to be towed that is untrue I did not know my insurance had expired until the day before they took my car back and they did not contact me saying they was going to take my car I would just like for a refund of my money so I can get another car ] Regards, [redacted]
In response to complaint ID [redacted] , our records indicate that the complainant actually purchased the vehicle on 2/24/Customer signed a contract stating she would keep active insurance on her vehicle and would keep payments currentThe customer was in default of payments and had no active insurance at the time of repossessionAccording to the customer’s insurance agent, the insurance cancelled on 4/7/One of our representatives did speak with the customer on 4/27/and let her know that the insurance must be resolved immediatelyAgain, our representative called the customer on 4/28/17, but her phone rang busyThe customer was repossessed after days of not having active insurance and was two payments behindOur contract does not state that we are obligated to contact our customer’s before repossession, but we did as a courtesy to the customerThe collections manager agreed to allow customer to get it back, but she must comply with our policiesShe has not contacted us since that date [redacted] Collections Manager
In regards to Revdex.com complaint ID [redacted] , the customer’s claims are falseThe customer’s sales price was NOT $35,for the vehicleShe has two contracts because we agreed to amend the first contract to help her during tax time last year when she couldn’t pay her contractual obligationThe customer contacted us about accepting a negotiated payoff on 1/25/In the timeframe between 1/25/18-1/30/18, the collection department spoke with the customer on six different occasions to discuss a negotiated amount for payoffThe collections manager DID APPROVE a negotiated lesser payoff than what she was contractually obligated toThe customer filed a Revdex.com Complaint on 1/28/18, which was right in the midst of our negationsThe customer’s desired settlement according to her Revdex.com Complaint is to negotiate a lesser payoff which has already been approved, and the customer is aware of the approval [redacted] Collections Manager